HP Officejet Pro 8500A Plus Printer will connect to apps but will not connect to EPrint

OS MAC 10.6.8 Snow Leopard.  I am using a wireless connection, no USB, and everything worked fine at one time.  Recently, all remote printing, including Airprint stopped connecting.  I am unable to access anything on the HP website via the printer except for the Apps.  My network is working fine and I have done all the troubleshooting steps recommended throughout the Help system with the exception of returning the printer to factory defaults.  Unfortunately, I removed the printer from my ePrint account and have now lost access to my printer e-mail/claiming code.  Thus, I can do no troubleshooting via the HP website.   I have tried using the original code the printer came with and the e-mail I changed the printer to after installing it and neither works.  I have a bad feeling I will not be able to use the ePrint features any longer with this printer and with my warrantee expired, I will be thoroughly po'ed about this. 

Hello lynnmilicevic,
First I want to reassure you by letting you know that the web services support has no expiration.  Next I want to address the issue with ePrint.  You will not have to take the printer completely back to factory settings, but you will have to disable and re-enable the printer's web services.  You can remove the web services by going to the setup menu,  select the web services setup, select restore factory defaults ( note, this only restores web services to the factory defaults, everything else, i.e. wireless, fax, ect., will still have the settings that you have created), and select yes.  You will get a message saying that the web services have been reset.  Now go back to the setup menu, select web services, and follow the prompts to re-enable web services.  Once you have the web services enabled again, you will have to go the eprintcenter.com, log in, and add the printer to the account again.  A very unfortionate part of this is that you will not be able to get the same custom e-mail for your printer.  The original custom e-mail will be locked for about 6 months.  If this does not help, let me know and I will see what can be done.
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    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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    I am an HP Employee
    Please mark the post that solves your problem as "Accepted Solution"
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