HP Officejet Pro 8500A Plus stalls displaying "Now Printing".

Hi, in the office i work in we have 2 HP Officejet Pro 8500 A910 Series. One is networked to 3 PC's running WIndows 7 and the other is connected via wifi to a PC also running Windows 7.
The problem is the printer that is networked often stalls displaying "now printing" on the printer screen. The only way to continue printing is to turn the computer off and then on again, wait for it to do its cleaning etc then press print again. This is usually ok for that print job but as soon as further print jobs are added it has to be reset and the whole cycle repeats endlesly throughout the day. Until recently the other printer that is connected via wifi was working fine but now that is also doing exactly the same thing described above.
Recently i searched the forums and have discovered this is a common problem with this type of printer.
I have done partial and full resets of both printers to no avail.
Bothe printers are currently using firmware version: LRP1FN1126AR , which i believe is the latest firmware.
Please can someebody explain how to make these printers work properly? Many thanks
This question was solved.
View Solution.

ok, i have done the most research into this issue of all people, as i bought 3 of them for buisness.
the most common problem is the printer will only print for 20 or so mins after a reboot, then it goes to sleep,
if attempting print after this time, it will display "now printing" but nothing prints.
after hours to customer support, and a new printer delivered, plug in the expired/refilled genuine cartrige, same issue.
you can wake up the machine tempoarily by opening and closing the cartridge door.
i finally got the lady from HP to admit there is a page count on the chips, and instead of an error on screen,they do this to avoid law suits.she didnt admit to the last bit tho,lol.
i have 3 expired , refilled genuine chips now, all do the same all after around 5000 pages.
cheeky buggers!!
someone with time and money, please sue them , im tired of bieng ripped off.

Similar Messages

I have an officejet pro 8500a plus which displays the message that the printhead has a problem

Even after i changed the printhead it specified there was q problem. I am using Window Vista and the error message is 'Printhead Problem, The following printhead has a problem Replace the printhead to resume printing' I have tried all the steps in the troubleshooting forum on HP website

Looks like your product has a hardware failure. Please contact HP support.
http://www8.hp.com/us/en/contact-hp/phone-assist.html
I work for HP.

Officejet pro 8500A Plus Word 2010 not printing in booklet any more

I have been successfully printing booklet mode - the reason for buying the printer. Now I cannot set the option in the printer properties of Word 2010
I am setting the radio button to booklet and it immediately unsets :-O
If it unsets how can I print booklet
In the properties for the printer I have set it to print booklet by default - but it shows the pages per sheet radio button checked each time.
But it works for PDF files...
What is not being set correctly?

NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
found online in user guide I am researching to find a printer that can do booklet printing

HP Officejet pro 8500A Plus All in one printer - Keeps on wanting to realign printheads

Please could someone out there help me with a very annoying problem. The message 'realigning prontheads' keeps on appearing and then spews out another relaignment graph. I have cleaned the printheads and contacts manually with no effect. I would be grateful if anyone has any ideas - thanks

This alignment page document may help:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03094803&lc=en&product=4116838&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Alignment failure - HP Officejet Pro 8500A Plus

I have an HP Officejet Pro 8500A Plus all-in-one printer. The printheads failed and I bought authentic HP printheads (two), installed them and I still get the alignment failure error. The print quality is excellent on all quality and alignment reports that I have printed. What is the problem and what is the solution?
Craigranderson

Hi craigranderson, and welcome to the HP Forums.
I see you are experiencing an alignment failure. I would like to try and help.
I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on an 'Alignment failed' Error Message Displays on the All-in-One.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP OfficeJet Pro 8500A Plus - Wifi connection keeps being lost??

Hi - please can someone help?
HP OfficeJet Pro 8500A Plus all-in-one printer - connected at home to laptop via cable (works fine) and PC (Windows Vista) via router and wifi.
Wifi is enabled and connected (light on printer on). Printer is set on PC as default. Printer has previously worked with these settings perfectly fine via the PC, but has lately developed intermittant dropping of the wifi connection.
Sometimes a PC reboot works, but this is tedious and should not be necessary - does anyone have any thoughts on why this keeps happening and some things I could try to reset - have done all what I thought were obvious steps, such as reseting the wifi network via the printer. Everything works for a short while and then just stops.???

Hi,
Please refer the link below to troubleshoot the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I am speaking for myself and not for HP.
--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

Carriage Jam with Officejet pro 8500a Plus

i have the hp officejet pro 8500a plus all in one printer. i have a carriage jam that i cannot clear up although I have cleared the paper jam. I have watched a YOU TUBE video and followed all the steps and yet I still have the same error

Hello,
Sorry to hear you're having problems with this one, I've attached a link below to a long but very thorough document that walks through some very specific steps to resolve. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618274&tmp_task=solveCategory&cc=us&dlc=en&ju...
(Although I am employed by HP, I am speaking for myself and not for HP)
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
Thank you so much

This is strange. Does the printer ever lose power?
Let's set a static IP address for the printer:
- Print a Network Config Page from the front of the printer. Note the printer's IP address.
- Type that IP address into a browser to reveal the printer's internal settings.
- Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
- On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
- Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
- Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
- Click 'Apply'.
Now, shut down the router and printer, start the router, wait, then start the printer.
After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

HP Officejet Pro 8500A Plus Complete Compatibility as of 4/24/11

I've just spent about 3 hours researching a new inkjet color all-in-one. At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus. So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly. I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function. Thank god for the web -- it really clarifies things. Anyway, some posts are from 2009, some from 2010, some from this year. Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine? Have all the wrinkles been ironed out? Will there be no unpleasant surprises for me when I hook it up?
thanks,
giraut

Followup:
Based on pretty much nothing, I bought the HP Officejet Pro 8500A Plus. I did the regular install of software and drivers exactly as instructed in the manual. And while I haven't had time yet to put the printer completely through its paces, I can report that it does indeed print, copy and scan from a Mac Pro running Snow Leopard 10.6.7. The wireless function also works flawlessly. I have not had to to download any drivers or updates from HP. Yet.
As for quality, I am actually very impressed. I was not expecting much, having had mediocre HP all-in-ones before. My previous printer was the much-praised Epson Artisan 810, whose paper-handling was truly awful and was just generally temperamental. So far, the print quality, speed, and paper handling on the 8500A Plus have been excellent. It actually appears to have been a good purchase, knock on wood. But of course time will tell.
giraut

HP Officejet Pro 8500a plus Full-full Reset

I have this same problem:
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-8500A-premium-a910-The-touch-screen-will-re...
i tried partial reset and semi-full reset but doesnt work for me,i hope someone knows a way to do a full-full reset like this:
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Officejet-8500-reset-help/m-p/170462
but for my HP Officejet Pro 8500a plus
Thanks for support
This question was solved.
View Solution.

I am still having this problem with my printer. It worked for a few months just fine, now it hangs every time it sits for more than a few minutes.
{Content Removed: Confidential information}
When I do this, nothing happens. If I press & hold the power button the power light comes on, but the screen stays blank. Pressing the button combos you suggest on the blank screen does nothing. Am I doing something wrong?
UPDATE:
OK, I got into the menu. I didn't have to do the 5 second power button thing. {Content Removed}
I have been playing around in this new menu and have discovered that if I place the printer in MFG mode, it responds and prints even after going to sleep (but the print quality is bad). When I place it back in USER mode, it goes back to not printing after a few minutes. For now, I am just running the printer in MFG mode unless I need to print something with high quality. I really hope they can get a firmware update to fix this thing or it's going to be my new boat anchor soon.

HP Officejet Pro 8500A Plus (Error E0060)

I have a HP Officejet Pro 8500A Plus and when I power it up it shows the HP logo on the screen then the paper feed starts to run then it stops and I get a message saying "Unable to send or recieve fax" then it says Error E0060. Then the another message saying to turn the power off then on again and the screen flashes. Now the printer isn't connected to the computer and I have not put any paper in it. I would like to know what is wrong with it. What do I need to fix it, and how much would it cost to get this lovely printer fixed?

Hi Rossainz, I don't know that I can answer 'what is wrong with it', but I would be happy to help you figure it out and better yet, resolve the issue. Let's first try leaving the printer on and unplugging the power cable out of the back. Leave it unplugged for a full minute during which time you can hold down the power button for just a few seconds to help release and build up power, then plug the power cable back in. If the issue persists, please let me know and we will see what other solutions might do the trick.

I am unable to get my officejet pro 8500a plus online,

my officejet pro 8500a plus used to work fine, but recently it is connected to the internet, as is my laptops, but not online - blue light is out. I even brought a new laptop and still cannot get printer online - so obviously a printer error!! Please help as very frustrated!!

Please provide the following relevant information so someone can help including:
Printer Model - done
Detailed Problem Description -
Operating System of computer (including service pack revision) - done
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns?
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -
Just want to verify the blue wireless light status again. Can you print out a network config sheet and tell us what the status of the wireless radio is?
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8500A Plus stalls displaying "Now Printing".

Similar Messages

Maybe you are looking for