HP Officejet Pro 8500A Plus Support WEP with 802.1X

My boss currently bought a HP Officejet Pro 8500A Plus that have wireless function. Unfortunately our corporate wireless is protected with WEP with 802.1X that requires certificate import into laptop to connect to the wireless. I run thru the whole HP Officejet Pro 8500A Plus do not have any instruction on import the cert. I depply appreciate if any experts can assist me on the wireless setup?

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Similar Messages

My printer officejet pro 8500A plus won't go into power or screen saver mode with XP Prof/

why doesn't my printer officejet pro 8500A plus go into power save or screen saver mode with windows XP Professional?
I have updated the firmware, i've put the printer through a power cycle, I did a semifull reset. I checked the boxes to on for power save and screensaver. Yet my printer runs through the product tour all day long

the only place I can find to enable power and screen savings is on the printer LCD itself. Is there somewhere else to look for this option? I look at printer HP on windows go to properties and there is no way to enable power saver mode.

Ink/Cartridge issue with my OfficeJet Pro 8500A Plus

My OfficeJet Pro 8500A Plus has been drinking color ink. We rarely print color, as we purchased this unit for its fax/copy capabilities (almost all B&W). Upon recent replacement of the Cyan and Yellow cartridges, the system refuses to operate. The status on the Cyan cartridge has a question mark "?" and reads empty. This is a brand new cartridge. Upon pulling the cartridge, it clearly has ink in it. There seems to be a lot of ink build up in the port where the cartridge connects to the printer.
The Yellow cartridge status reads empty with an exclamation point "!". This is also a new cartridge. No sign of leakage, when I pulled the cartridge to examine.
What do I need to do to "fix" this situation, as I need the unit to be operational to receive faxes. If the unit is beyond (my) repair, can you suggest a replacement printer that uses the 940 series of ink cartridges, as I have a small stockpile of them.
Thanks and Kind Regards,
Steve

I have the same problem! The 8500A Plus (A910g) won't print after I replaced with a new magenta cartridge. I get the following message "replace the following depleted ink cartridge to resume printing." I bought another HP cartridge from best buy and got the same message. I then took all the cartridges out and noticed at the base of the cartridges slots that it was a pool of redish pinkage ink in all cartridge slots. It is like the magenta ink port is wide open and depleting the ink within seconds. What is going on here, a defect in the printer?

Carriage Jam with Officejet pro 8500a Plus

i have the hp officejet pro 8500a plus all in one printer. i have a carriage jam that i cannot clear up although I have cleared the paper jam. I have watched a YOU TUBE video and followed all the steps and yet I still have the same error

Hello,
Sorry to hear you're having problems with this one, I've attached a link below to a long but very thorough document that walks through some very specific steps to resolve. Good Luck!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01618274&tmp_task=solveCategory&cc=us&dlc=en&ju...
(Although I am employed by HP, I am speaking for myself and not for HP)
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
I worked for HP but my posts and replies are my own....Thank you!
*Say thanks by clicking the *Kudos!* which is on the left*
*Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

Booklet printing hp officejet pro 8500a plus

I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro. I can print booklet format from PDF documents, but not from Word. In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing. How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

NOTE: The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
found online in user guide I am researching to find a printer that can do booklet printing

HP Officejet Pro 8500A Plus and Windows 8

Hi all ~
Can anyone tell us what this means and walk us through a fix? (You'll know from the question what our level of expertise is....)
We've had an HP Office Pro 8500A Plus for a couple of years. We just got HP TouchSmart with Windows 8 and while we can print from the computer just fine, we can't scan. When loading the printer CD, we get a message that reads: "install cannot continue....The operating system of this computer is not supported....Upgrade the operating system"
We don't know how to proceed.
Thanks
This question was solved.
View Solution.

Since you are getting an error that the operating system is not supported, you may benefit from going to the HP website and downloading the installation package from there. Here is a link directly to that site (US Version): HP Officejet 8500A Plus Full Feature Software and Drivers.
In this link, you will find all of the software downloads available for the printer.
--Officejet Pro 8500A Plus--
If you are installing the printer with a USB cord, unplug the cord before proceeding. Let me know if I can be of any more assistance.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

HP Officejet Pro 8500a plus Full-full Reset

I have this same problem:
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-8500A-premium-a910-The-touch-screen-will-re...
i tried partial reset and semi-full reset but doesnt work for me,i hope someone knows a way to do a full-full reset like this:
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Officejet-8500-reset-help/m-p/170462
but for my HP Officejet Pro 8500a plus
Thanks for support
This question was solved.
View Solution.

I am still having this problem with my printer. It worked for a few months just fine, now it hangs every time it sits for more than a few minutes.
{Content Removed: Confidential information}
When I do this, nothing happens. If I press & hold the power button the power light comes on, but the screen stays blank. Pressing the button combos you suggest on the blank screen does nothing. Am I doing something wrong?
UPDATE:
OK, I got into the menu. I didn't have to do the 5 second power button thing. {Content Removed}
I have been playing around in this new menu and have discovered that if I place the printer in MFG mode, it responds and prints even after going to sleep (but the print quality is bad). When I place it back in USER mode, it goes back to not printing after a few minutes. For now, I am just running the printer in MFG mode unless I need to print something with high quality. I really hope they can get a firmware update to fix this thing or it's going to be my new boat anchor soon.

Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

I have an HP OfficeJet Pro 8500A Plus All-in-One on my network. My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable. For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now. I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue. But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do. It just indicates that this is part of a generic network. Ideas? (All computers run Win7.)

Hi pulind,
Run the diagnostic utility from Message 2 of 5
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6, 5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats you are limited by the driver to what is typically available in an office, in this case: A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

HP Officejet Pro 8500A Plus - Magenta Not Printing

I have an HP Officejet Pro 8500A Plus (A910), Model number CM756A, Serial number: [Moderator edited Serial Number] that is not printing magenta.
Firmware version: LRP1FN1231AR. Service ID 21057. IK Number 658.
Software version: 028.000.1315.000. Printer Driver version: 09.84.00.1189
The Printhead Status for all cartridges reports as "Good" in the Self Test Diagnostic Page.
I have run a Print Quality Diagnostics and in Test Pattern 2 there is no red/magenta colored block appearing.
I did not have any alert for low print quantity, however I replaced the Magenta inkcartridge with an HP Officejet 940XL new magenta ink cartridge (HP genuine) and still there is no Magenta printing.
When I open the ink cartridge holder, the printer shows HP Model: A910g, HP Ink Cartridge 940.
I have gone through this exercise several times, however the latest Magenta ink cartridge that I removed from the printer prior to replacing had the following information on it: C4908A, 2016/05/22. The newest cartridge I put in has a September 2017 expiration date (part number C4908A).
I am not getting any error messages or anything, there is just no Magenta being printed.
First - I would like to know how to fix this issue with the HP printer.
Second - is there anyway to get a refund for the ink cartridges I have had to use (and waste) trying to resolve this problem.
Thank you.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8500A Plus requires resetting between each print or copy task

HP Officejet Pro 8500A Plus or HP Officejet Pro 8500 A910
Windows 7 Home Premium operating system
Problem:
Upon receiving a print command, the printer remains silent and displays "Now Printing" on the printer screen. Nothing happens -- it does not print even after waiting several minutes. Seems the doc is locked in the que. Only temporary solution thus far is to cancel the print job and then hold in the power button for 30 to 60 seconds and then release it at which time the unit powers off. then turn the unit back on and let it boot up. Upon receiving a new print command it will then print. But same problem then occurs next time it receives a print command. I have also run the HP Print and Scan Doctor which indicated a device detection problem and suggested unplugging the power cord. After doing so and selecting "retry" the HP Print and Scan Doctor indicated it fixed the problem ----- but it did not (printer would still not print until once again the power button was held in for 30-60 seconds as described above. Upon calling HP tech support they told me i needed to buy a new printer because this one was too old! (is 3 years too old to expect the printer to still function???) Any help would be appreciated!

Hello-
Make sure printer firmware is up to date.
http://www.youtube.com/watch?v=qZBhl0eMBPs
Also, plug printer directly into wall outlet.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Officejet Pro 8500A Plus e-All-in-One (A901g)

I'm thinking about getting a MacBook...would the "HP Officejet Pro 8500A Plus e-All-in-One (A901g)" work well with this and for what i need?
I need an All-in-One...I have an iPhone, so I would like the Air-Print feature...and since I might be getting the MacBook, I would like a printer that is wireless. I also want something that is good for printing quality pictures.
It appears this printer has everything i am looking for, but it doesnt say anything about being wireless...does anyone know if it is or not?? if not, can anyone recommend a printer for what i am looking for?
thanks

Also is this printer quiet? I am considering this for a library setting, and don't need a noisy printer! Thanks.

What is the best photo paper 4'x6' for HP Officejet Pro 8500A Plus e-All-in-one Printer?

1.-HP Officejet Pro 8500A Plus e-All-in-One Printer
2.-OS: Windows 7-64
3.-No error messages
4.-No changes have been made
5.-I have been printing in my with old "hp premium plus glossyphoto paper" and getting very dark photos and too much wasted ink .
I've been using "hp premium plus glossy photo paper" and getting very dark photos.
Before this printer I used a Deskjet 5550 with the same paper and getting great quality.
Thank you. Luis Cuenca
This question was solved.
View Solution.

HI cuencaky,
Here is a link to a page with an example of good 4 X 6 photo paper you can use with your printer.
This type of paper is known to work very well.
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

HP Officejet Pro 8500A Plus Complete Compatibility as of 4/24/11

I've just spent about 3 hours researching a new inkjet color all-in-one. At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus. So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly. I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function. Thank god for the web -- it really clarifies things. Anyway, some posts are from 2009, some from 2010, some from this year. Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine? Have all the wrinkles been ironed out? Will there be no unpleasant surprises for me when I hook it up?
thanks,
giraut

Followup:
Based on pretty much nothing, I bought the HP Officejet Pro 8500A Plus. I did the regular install of software and drivers exactly as instructed in the manual. And while I haven't had time yet to put the printer completely through its paces, I can report that it does indeed print, copy and scan from a Mac Pro running Snow Leopard 10.6.7. The wireless function also works flawlessly. I have not had to to download any drivers or updates from HP. Yet.
As for quality, I am actually very impressed. I was not expecting much, having had mediocre HP all-in-ones before. My previous printer was the much-praised Epson Artisan 810, whose paper-handling was truly awful and was just generally temperamental. So far, the print quality, speed, and paper handling on the 8500A Plus have been excellent. It actually appears to have been a good purchase, knock on wood. But of course time will tell.
giraut

HP Officejet Pro 8500A Plus Support WEP with 802.1X

Similar Messages

Maybe you are looking for