HP OfficeJet Pro 8500A Plus, Wireless, Mac OS

I have an 8500A 910 running on a network that is configured for WEP.
The printer is up and running and working fine with my Windows Vista PC and prints well over the wireless connection.
Attempts to install the printer on my Mac with 10.6.1 fail to list the printer.
When I add the printer manually the HP Utilitiy can't communicate with the device.
It isn't a WEP issue because the printer is connected with WEP just fine.
Is there something about the HP software on the Mac that makes this not work?
Do I need to not use Wireless?
Any suggestions would be appreciated.
Thank you.
This question was solved.
View Solution.

WEP is not at all secure and can cause connection problems like this.  Unless you HAVE to use WEP, I recommend WPA or WPA2 with a strong (13+ character) password that YOU create!
Next, you should upgrade your OS X to 10.6.5.  Do this through the Apple Menu > Software Update.
After that, reset the printing system:
- Sys Prefs, Print & Fax
- Right (control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add it. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • Mac os 10.6.8 & hp officejet pro 8500a plus (910g) stopped printing wirelessly​.

    hp officejet pro 8500a plus (910g) prints from mac os 10.6.8 with a usb, but stopped printing wirelessly
    HP Network Configuration Page states Network Status: ready and Active Connection Type: Wireless
    Wireless Network Test Report - looks A-O.K.
    Turned off modem, printer and laptop & restarted modem, printer, laptop computer
    Seems that the computer can't "find" the printer, maybe.
    Any suggestions would be appreciated!

    If you open System Preferences --> Print & Fax and click the "+" symbol at the bottom of the printer list on the side, you should get an "Add Printer" dialog window to pop open.  Is your printer visible in that window?
    If not, try printing a configuration report from the printer, to get the IP address your printer currently has.  If you type that number into your web browser of choice (Safari, Firefox, etc.), does the printer's "embedded web server" page load?
    If so, you could set up the printer on your Mac using the IP address in the "Add Printer" dialog. To do that, you select "IP" at the top of the window rather than "Default" (which is a discovery list), and paste the IP address into the "Address" field.  If the printer is available, it should pick the model automatically.
    Cheers,
    dot11
    I am an HP Employee
    Please mark the post that solves your problem as "Accepted Solution"
    Click the KUDOS Star to say "Thanks" if my answer solved your problem
    I work for HP

  • GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

    I just got an OfficeJet Pro 8500a Plus, on the touchscreen i have to set-up (username and password) the wireless connection to my wireless SSID; and that confirms the connection ok. At that point i can print no problem, scan and fax.
    The problem arises when my wireless router fails and restarts, the next time i use my printer it says it is not connected and i must reconfigure from the touch screen again username and password. Is there no way to have these settings entered permanently so if my router resets or whatever i do not have to re-enter all settings? Thanks for the help and hopefully good news.
    Thank you so much

    This is strange.  Does the printer ever lose power?
    Let's set a static IP address for the printer:
    - Print a Network Config Page from the front of the printer. Note the printer's IP address.
    - Type that IP address into a browser to reveal the printer's internal settings.
    - Choose the Networking tab, then Wireless along the left side, then the IPv4 tab.
    - On this screen you want to set a Manual IP. You need to set an IP address outside the range that the router automatically sets (called the DHCP range). You can change the DHCP range of the router using its internal settings page.
    - Use 255.255.255.0 for the subnet (unless you know it is different, if so, use that)
    - Enter your router's IP (on the Network Config Page) for the gateway and first DNS. Leave the second one blank.
    - Click 'Apply'.
    Now, shut down the router and printer, start the router, wait, then start the printer.
    After this you may need to redo 'Add a Printer' using the new IP address.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Can the mac air print to HP OfficeJet Pro 8600 Plus Wireless e-All-in-One?

    Can the mac air print to HP OfficeJet Pro 8600 plus Wireless e-all-in-one?

    AirPrint is an iOS 5 protocol.  It is not used on the Mac or Lion.  What you *can* do is add the wireless printer to you network and print from the mac using that.

  • HP Officejet Pro 8500A Plus printing issues

    I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
    Download and install this: http://support.apple.com/kb/DL907
    Restart your Mac.
    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Right (or control) click in the rectangle listing your printers and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
    Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

    The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
    Try these generic fixes first (and then do the reset printing system and re-add again):
    http://support.apple.com/kb/ts1417
    (one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

  • HP Officejet Pro 8500A Plus Complete Compatibility as of 4/24/11

    I've just spent about 3 hours researching a new inkjet color all-in-one.  At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus.  So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly.  I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function.  Thank god for the web -- it really clarifies things.  Anyway, some posts are from 2009, some from 2010, some from this year.  Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine?  Have all the wrinkles been ironed out?  Will there be no unpleasant surprises for me when I hook it up?
    thanks,
    giraut

    Followup:
    Based on pretty much nothing, I bought the HP Officejet Pro 8500A Plus.  I did the regular install of software and drivers exactly as instructed in the manual.  And while I haven't had time yet to put the printer completely through its paces, I can report that it does indeed print, copy and scan from a Mac Pro running Snow Leopard 10.6.7.  The wireless function also works flawlessly.  I have not had to to download any drivers or updates from HP.  Yet.
    As for quality, I am actually very impressed.  I was not expecting much, having had mediocre HP all-in-ones before.  My previous printer was the much-praised Epson Artisan 810, whose paper-handling was truly awful and was just generally temperamental.  So far, the print quality, speed, and paper handling on the 8500A Plus have been excellent.  It actually appears to have been a good purchase, knock on wood.  But of course time will tell.
    giraut

  • Why can't I print to my HP OfficeJet Pro 8500A Plus All-in-One from my wired PC?

    I have an HP OfficeJet Pro 8500A Plus All-in-One on my network.  My router is wireless, which several of my devices (laptops, ipads, etc.) use to get an internet connection, but I have one desktop PC that is actually wired to the router via ethernet cable.  For some reason, when I attempt to print to the 8500 from the wired PC, the doc just sits in the que, eventally registering as an 'error'. But all of my wirelss devices can print to it just fine.
    Oddly, this is somewhat of an intermittent issue, as I have printed successfully from this PC before, but I can't right now.  I'll also throw this in: I have at times, plugged an ethernet cable into my wireless-capable laptop and had the same issue.  But then I just unplug the calbe, reboot, and turn on wireless, and can print without any issues ... so I suspect it has something to do with the fact that the PC is wired to the router.
    Don't know if this has anytthing to do with it, but my wireless network is called 'FrogNet', but my wired PC doesn't see 'FrogNet' like all my wireless devices do.  It just indicates that this is part of a generic network.   Ideas?  (All computers run Win7.)

    Hi pulind,
    Run the diagnostic utility from Message 2 of 5
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • HP Officejet Pro 8500A Plus e-All-in-One (A901g)

    I'm thinking about getting a MacBook...would the "HP Officejet Pro 8500A Plus e-All-in-One (A901g)" work well with this and for what i need?
    I need an All-in-One...I have an iPhone, so I would like the Air-Print feature...and since I might be getting the MacBook, I would like a printer that is wireless. I also want something that is good for printing quality pictures.
    It appears this printer has everything i am looking for, but it doesnt say anything about being wireless...does anyone know if it is or not?? if not, can anyone recommend a printer for what i am looking for?
    thanks

    Also is this printer quiet? I am considering this for a library setting, and don't need a noisy printer! Thanks.

  • HP Officejet Pro 8500a plus Full-full Reset

    I have this same problem:
    http://h30434.www3.hp.com/t5/Other-printing-questions/HP-8500A-premium-a910-The-touch-screen-will-re...
    i tried partial reset and semi-full reset but doesnt work for me,i hope someone knows a way to do a full-full reset like this:
    http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Officejet-8500-reset-help/m-p/170462
    but for my HP Officejet Pro 8500a plus
    Thanks for support
    This question was solved.
    View Solution.

    I am still having this problem with my printer. It worked for a few months just fine, now it hangs every time it sits for more than a few minutes.
    {Content Removed: Confidential information} 
    When I do this, nothing happens. If I press & hold the power button the power light comes on, but the screen stays blank. Pressing the button combos you suggest on the blank screen does nothing. Am I doing something wrong?
    UPDATE:
    OK, I got into the menu. I didn't have to do the 5 second power button thing. {Content Removed}
    I have been playing around in this new menu and have discovered that if I place the printer in MFG mode, it responds and prints even after going to sleep (but the print quality is bad). When I place it back in USER mode, it goes back to not printing after a few minutes. For now, I am just running the printer in MFG mode unless I need to print something with high quality. I really hope they can get a firmware update to fix this thing or it's going to be my new boat anchor soon.

  • HP Officejet Pro 8500A Plus Support WEP with 802.1X

    My boss currently bought a HP Officejet Pro 8500A Plus that have wireless function. Unfortunately our corporate wireless is protected with WEP with 802.1X that requires certificate import into laptop to connect to the wireless. I run thru the whole HP Officejet Pro 8500A Plus do not have any instruction on import the cert. I depply appreciate if any experts can assist me on the wireless setup?

    Hello-
    Make sure printer firmware is up to date.
    http://www.youtube.com/watch?v=qZBhl0eMBPs
    Also, plug printer directly into wall outlet.
    Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
    Please select the "Accept as Solution" button on the post that best answers your question.
    I appreciate your input !
    Thank You,
    Donald

  • I am unable to get my officejet pro 8500a plus online,

    my officejet pro 8500a plus used to work fine, but recently it is connected to the internet, as is my laptops, but not online - blue light is out.  I even brought a new laptop and still cannot get printer online - so obviously a printer error!!  Please help as very frustrated!!

    Please provide the following relevant information so someone can help including:
    Printer Model - done
    Detailed Problem Description -
    Operating System of computer (including service pack revision) - done
    Connection Method - USB, Hardwired LAN, Wireless? -
    Make and model of router and modem? -
    Error messages - on printer screen and/or computer, any blinking light patterns? 
    If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -
    Just want to verify the blue wireless light status again.  Can you print out a network config sheet and tell us what the status of the wireless radio is?
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Booklet printing hp officejet pro 8500a plus

    I have a HP Officejet Pro 8500A Plus and run Win 7 64-bit and MS Office 2010 Pro.  I can print booklet format from PDF documents, but not from Word.  In Word, when selecting [Print Properties], I can choose [booklet], but once I click on OK, this setting is discarded and defaults back to full page double-sided printing.  How can I fix this? I have tried it with a different printer and it then works from Word, suggesting that the problem probably lies with the printer driver.

    NOTE:    The printer driver does not support manual duplexing. Two-sided printing requires an HP Automatic Two-sided Printing Accessory to be installed on the device
    found online in user guide  I am researching to find a printer that can do booklet printing

  • Alignment failure - HP Officejet Pro 8500A Plus

    I have an HP Officejet Pro 8500A Plus all-in-one printer. The printheads failed and I bought authentic HP printheads (two), installed them and I still get the alignment failure error. The print quality is excellent on all quality and alignment reports that I have printed. What is the problem and what is the solution?
    Craigranderson

    Hi craigranderson, and welcome to the HP Forums.
    I see you are experiencing an alignment failure.  I would like to try and help.
    I would suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also recommend following the steps in this document on an 'Alignment failed' Error Message Displays on the All-in-One.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

    As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
    Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
    There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

    It sounds like it could be a permissions user since the admin account has no issue printing to it.
    Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
    ↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

  • How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

    How do I print panoramic photos on an HP Officejet Pro 8500A Plus printer?

    Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6,  5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats  you are limited by the driver to what is typically available in an office, in this case:  A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

Maybe you are looking for