HP Officejet Pro 8500A Premium 910n wireless operation freezes while printing (and not)

With a Linksys/Cisco E3000 wireless (encrypted) connection the HP OJ 8500A 919n will bluescreen (with a momentary error code) and crash (to a white screen with blinking lights) during printing and at random times. A (5 to 6 min) power off-on cycle is required for the printer to return to a normal state.  After many hour with HP tech support, it was determined that the printer will operate correctly via UPS direct connection to the PC and operate correcly as a network printer via wired ethernet connection to E3000 router.
I recommend that users with this unit that experience problems with a wireless connection to the network immediately switch to wired operation to determine if that corrects the problem before calling HP tech support.  This will save many hours of "standard scripted" troubleshooting over the phone with an HP tech.  Each failed attempt to print that crashes the printer "costs" 5 to 6 minutes performing a "hard" reset and waiting for the printer to recover from a "dirty" (i.e. not a front panel switch induced) shutdown.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

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    View Solution.

    Hi ArielAce , thanks for getting back to me!
    I would recommend downloading and running the HP Print and Scan Doctor.
    Please keep me posted!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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    View Solution.

    Hi MrHope,
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    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

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    View Solution.

    Hello coolhandluke2,
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    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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    Thanks a million! This worked for me.

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    Binary_Zen (worked at HP )
    Click the white Kudos star to say thanks
    Please mark Accept As Solution if it solves your problem

  • Error message C00E0060 on my officejet Pro 8500A Premium printer

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    Welcome ,  I saw your post regarding the problems you are having with your Officejet Pro 8500A premium getting an Error code C00E0060, and I found some information about it.
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  • Officejet Pro 8600 Premium e-All-in-One - N911n photo paper Not a paper choice for Tray 1

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    This question was solved.
    View Solution.

    Hi FrancoArdito,
    Follow the steps below to print photo from Tray 1
    1. Insert the 4x6, 5x7 or 8x10 photo paper into Tray 1
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    3. Click on Paper/Quality tab
    4. Select the Paper Size, Media Type, and the the Paper source
    5. Click Ok to save the settings, and then print from the application program.
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as "Accepted Solution"

  • How do you do double sided printing with eprinting with a hp officejet pro 8500a premium?

    How do I do double sided printing with eprint?  Why is there no option to change it online?  I have
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    Automatic Two-Sided printing is not currently supported by the ePrint Service, as you may find any of the service capabilities and limitations listed below:
    Duplexing (printing on both sides of the page) is not supported.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Wireless Setup for HP Officejet Pro 8500A Premium not working

    I get this msg when I attempt to click on anything within the HP OJPro 8500A Premium wireless setup menu when it redirects from my Windows 7 network map.   I have a question mark icon with "unknown" where the printer should be on the network map and down below there is the statement "The following devices cannot be placed in the map" with the HP OJPro 8500A Premium icon shown.   Then when I click on the Printer icon it takes me to the HP HP OJPro 8500A Premium Embedded Web Server site.   When I click on the Wireless Setup Wizard or Advanced Wireless Option I get this message:
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    Hi rjbarnar,
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    Please click on the How to install tab when on the download page and read all recommendations and the process before installing.
    If you are using a different model of 8600, please reply back with that information.
    Thanks in advance,
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Officejet pro 8500A connected via wireless, but not accessible....

    I can t access my officejet pro printer via wifi, after a firmware upgrade last week. I can print however from my iPad, but not from my laptop. Both are connected to the same wireless signal. I can see in my printer and router that both are connected. When I connect the printer via a cable to the router, it works.
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    Switch on/off the router, printer, laptop : no improvement....
    Can anybody help? Would a downgrade offirmware help? Anybody familiar with this problem?
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    The workgroup shouldn't matter. It's strange that the printer will communicate with the laptop as long as one of them is connected via Ethernet to the router. It shouldn't be doing that at all. It has to be something in the router. I know you mentioned using a different router and it worked just fine. Problem is I'm not sure why this router isn't working right. I'm sure the printer is out of warranty, which is why I'm sure you came to the forums first, but you may need to contact HP tech support. They should be able to remote in and find the setting that's blocking communication. II'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
    HP Technical Support Case Call Form
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  • How can I control automatic print head cleaning every time my Officejet Pro 8500A Premium starts up?

    In general we really like our new Officejet, but we're very frustrated by the automated start up procedure.  Every time we turn it on it does a self check and then cleans the print heads.  It's bothersome for two reasons: 1) We want to print quickly, not wait for 5 minutes.  2) We're worried that all this cleaning is using up our valuable ink.
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    I did my best to search FAQ and postings to see whether there was already an answer to this issue - but couldn't find one.
    This question was solved.
    View Solution.

    cattyprinter wrote:
    1st installation failed --waited 3 weeks to have another go --installed on line all working --So Notation said
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    There should have been a manual on the included CD.  You can also download a manual from HP here. 
    If you need to Contact HP you can find phone numbers here.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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