HP Officejet Pro 8500A Premium does not function properly since 10.10.4

Problem #1.Since upgrading to 10.10.4 I have developed a very annoying problem. The printer will only print one time with the 2-sided option. After it prints if you look in the system preferences the option setting for 2-sided printing is no longer selected. If you once again select it, it will again only print one time before this error repeats itself.Problem #2.I keep 8.5" x 11" paper in both trays. But I cannot get the printer to take paper from the other tray when one runs out. It does not seem to matter which tray I select as the default tray.

Hi , I see that you are having issues printing two-sided and the paper isn't feeding from the second tray when the first tray is empty. I would like to help you.
The drivers for Yosemite are installed by the Apple Updates. HP Printers - Installing a Mac Printer Driver Using Apple Software Update. Unfortunately, most likely the same features won't be available or work the same with this driver. I have provided some steps to try, to see if it may help. Repair the Disk Permissions on the Mac:Close all applications.On the Apple menu bar, click Go, click Applications and then click Utilities.Double-click Disk Utility.Highlight your hard drive/partition on the left.Click Verify and then Repair Disk Permissions. Restart the computer.. Reset the Printing System: Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol. Click the Apple icon and then click System Preferences.Click Printers & Scanners.Right-click (or Ctrl +click) in the left white side panel, then click Reset printing system.Click OK to confirm the reset.Type the correct Name and Password.Click OK to reset the printing system.Then click the + sign to add the driver, highlight the printer. (you might have to click the drop down to select the printer's name) Then click on the Add button. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Similar Messages

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
This question was solved.
View Solution.

Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8500A Premium will not print from my laptop

I have an Officejet Pro 8500A Premium. I jus had ot reload my driver thinking it would resolve the below issue but it did not. The connection string is laptop -> docking station -> ethernet to router -> ethernet to printer. On my laptop I can see the ink levels of the printer so there is a connection but when I attempt to print and select the Officejet 8500 (non fax) printer, it attempts to print to the 8500A fax and then pops up with a fax box.
Additional Information:
I have tried the following:
- Changed the port for the 8500A fax
- Tried to set the default printer from the fax to the network printer - received an error message: Operation could not be completed (error 0x0000709). Double check the printer name and make sure that the printer is connected to the network.
This question was solved.
View Solution.

Hello coolhandluke2,
Welcome to the HP Forums.
I see that you are having issues when attempting to print from your Laptop.
I also see that you are getting an error 0x0000709.
I do have a few suggestions we can try.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I am also going to give you a document that deals with a 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error Me....
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8500A Plus- Does not print; requires power off/on to reset.

I've spend a month trying to resolve this issue. When printing wirelessly, documents hang in the queue and never print. When the printer power is cycled off then on, documents will print wirelessly, but only for a temporary period of undetermined time. The next time I use the computer the problem is repeated. I have uninstalled and reinstalled the software several times. Running the HP Print and Scan doctor indicates everything is fine. It isn't. Your expertise is appreciated.
This question was solved.
View Solution.

Download and run this: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03286146&cc=us&dlc=en&lc=en
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Error message C00E0060 on my officejet Pro 8500A Premium printer

HI, Error code C00E0060 appears on discplay screen brieflky then change to blank display with the icon lights blinking. Powering on and off the printer won't do anything. Can't figure out any solution. I'm not able to use of the printer functions. I'd appreciate any solution you can share me. Thanks

Welcome , I saw your post regarding the problems you are having with your Officejet Pro 8500A premium getting an Error code C00E0060, and I found some information about it.
The error you are describing could be an issue with an ink cartridge or with the printer. To narrow down and determine which is having trouble can you try the following an let me know the results;Remove all of the ink cartridges, does the message change to 'Replace the (K) (C) (M) (Y) Ink Cartridge'?Put only the black ink in, does the message change to'Replace the (C) (M) (Y) Ink Cartridge'?Remove the black and put only one colour ink in, does the message change to reflect the change?Remove the colour, and test each one individually.
When you have the ink cartridges removed, you might want to try a hard reset. To do so, leave the printer on and unplug the power cable from the back of the printer. While it is unplugged, you can hold down the power button on the printer for about 10-15 seconds to release any built up power. Then plug the printer back in and see if the error goes away. If the error message doesn't change when you do any of the above steps, it would mean that it is a fatal error with hardware, as mentioned in this similar post; Error Code C00E0060. Is the printer connected directly to a wall outlet or is it in a surge protector or a power bar? We want to connect it to a wall outlet just so we can eliminate the power source as the root cause. See this document for more information about Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector (Note: This document is not limited to Laserjet printers.) Please let me know if these steps resolved your issue, or if there is anything else I can do to help. I look forward to hearing from you! Thanks,

HP Officejet Pro 8500A fax reports not printing

I am working with an Officejet Pro 8500A Premium. It works great except for when I need to print fax confirmation sheets or receiving faxes - then I get a message that the printer is out of paper. I do not have problems printing from the computer, a copy or scan. Only the fax function seems to throw the machine off, specifically to the issue of feeding paper from the tray. Anyone have anything they can recommend here?

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Auto switch from tray 1 for envelopes to tray 2 for letters on HP Officejet Pro 8500A Premium

Hi I have a HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n My Operating System is XP Media Center. I haven't been able to get it to switch from one tray to the other automatically. Also it only remembers 1 type of paper at a time. I can't get it to show in Properties, Paper available, more than one type of paper. I open device settings, Form To Tray Assignment, Printer Auto Select :Letter. Tray 1 : Letter Tray 2 : Letter. Now I change Tray 1 : to Envelope #10 click apply, click ok, it closes out. I open the Properties back up & Tray 1 : is back to letter. Is there a way to get the printer to remember the it is set up with 2 Trays with 2 different types of paper ? I think the problem lies with the Printer Auto Select : But I am not sure. I would like to be able to print an address on an envelope when working in works. Without having to manually change the Tray settings. Does any one Know How to set this up ? Thanks in advance for taking the time to read this issue.
This question was solved.
View Solution.

Hi MrHope,
Make sure that the printer is set to have tray 2 as the default tray, and then try setting the paper types for each tray in the printer settings.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02917871
I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

Need MICR compatible ink cartridge for Officejet Pro 8500A Premium to print checks.

I need to print bank accepted checks on my Officejet Pro 8500A Premium printer using MICR ink. I cannot find a compatible MICR cartridge for this printer. There are MICR cartridges available for other HP printers. Does anyone know of a compatible cartridge?

Try using the multilevel uninstaller in the HP software driver CD. Browse the contents of the CD and look for the "Util" folder and open it. In the "Util" folder, open the "CCC" folder. In the "CCC" folder, double click on the "Uninstall_L3.bat" file. Don't use the "Uninstall_L4.bat" file. It could remove files that have shared dependencies with the HP software. Restart the computer and then reinstall the software afterwards. Let me know if it worked or not.
Binary_Zen (worked at HP )
Click the white Kudos star to say thanks
Please mark Accept As Solution if it solves your problem

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n.

I have an HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n. I’m trying to set up HP Connect, but every time I create and account it tell me to log in using my Snapfish password. When I use my “valid” Snapfish password, it comes back asking "invalid password". How do I correct this?
If I'm not on the correct board, please let me know which one I should use.
Thanks
This question was solved.
View Solution.

Hi. You are on the proper board! Unfortunately to fix the account mis-match issue you are having you will need to share personal information. To protect your identify and the security of your account I will private message you with what HP will need in order to get your Snapfish/HP Connected accounts synced up so you can use the web services!
Thanks!
Although I am an HP employee, I am speaking for myself and not for HP

I own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

i own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

HI I hope you are having a great day and sorry to see that you are having this issue,
if you still having this issue I will do my best to assist you
Read this article follow the steps on it GO HERE
If you are using Win xp or later you one of several very good troubleshooting utilities that HP offers GO HERE read the intendd use and run the one that fit your needs;
If you are not experiencing this issue any longer or you are not using Windows, let me know I will be deeply appreciated
Hope I can be of help;
RobertoR
remember↓↓↓
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

HP Officejet pro 8500A premium, all-in-one printer, scanner problems

I have an HP Officejet pro 8500A premium, all-in-one printer.
Tried uninstalling using the HP supplied uninstall software and installed recommended OSX 10.8 software for this device.
I use wireless scanning. Scanner only scans the first page then shows an error.
Anyone have this problem as well and any possible solutions?
Thanks

The HP Scan works just fine in Mountain Lion for me. Always has.
OfficeJet Pro 8500 A909a
I think the original poster needs to reinstall the latest software for the printer that came with his printer or directly from HP. Then, install the Apple HP updates.
When he unistalled the HP software, it may have removed the software needed for HP Scan to work properly.
The last software I installed from HP was -> HP_Installer_Officejet_Full_Group05_10.3.dmg
Yes, there have been Apple HP updates, but they never stopped my HP Scan from working.

Hp officejet pro 8500 a910 does not give me the option of printing in black and white

Hello,
My hp officejet pro 8500 a910 does not give me the option of printing in black and white. How do I choose to print in B&W when the option does not show up under properties?
Thank you.
This question was solved.
View Solution.

Hi,
From the application being used to print, Click File > Print
Click Properties or Preferences to access the Printing Preferences Dialog.
Click the Advanced button at the bottom of the window.
Under Printer Features, Click the Print as Grayscale selection box and set as High Quality Grayscale or Black Ink Only.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8500A Premium scans PDFs at legal size but I want letter size

Hi, I have an iMac with OS 10.7.5 and my Officejet Pro 8500A Premium makes scans to computer that are legal size, even tho the original is letter sized. I can't see how to change this in HP Utility. I don't have HP scanning software because I was unable to install it. My doc feeder doesn't work either. Any ideas? Thank you.
This question was solved.
View Solution.

Thanks a million! This worked for me.

Cropping tool does not function properly in Photoshop CS3

Cropping tool does not function properly in Photoshop CS3. Always crops to .004" x .004". Tried reinstall with no luck. Any fixes out there?

Reset the tool by right-clicking on the crop tool drop-down/fly-out menu in the top options bar (big crop tool icon above the tools panel, when the crop tool is selected). Be sure to check there aren't values in the crop tool by hitting the clear button in the options bar.

HT4623 The APP application on my iPad does not function properly - any downloads requested immediately fail and send me back to the main iPad screen. Any suggestions on how to fix this - all software has been updated to iOS 5.1.1 and no other updates are

The APP application on my iPad does not function properly - any downloads requested immediately fail and send me back tot he main iPad screen. Any suggestions on to hoe to fix this? The software has been updated to iOS 5.1.1, and no furthe updates are available.

This is my boilerplate response when app downloads are stalled or in the "waiting" mode. There are a bunch of things here to try.
Tap on the "installing" icon and see if you can pause the install, then tap on it again in order to resume the install.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
Make sure that you do not have a stalled download in iTunes - a song or podcast .... if you have a download in there that did not finish, complete that one first. Only one thing can download and install at a time on the iPad so that could be what is causing the problem.
If that doesn't work - sign out of your account, restart the iPad and then sign in again.
Settings>iTunes & App Store>Apple ID. Tap your ID and sign out. Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Go back to Settings>iTunes & App Store>Sign in and see if the install resumes.
If all else fails, download the updates or the apps in iTunes on your computer and then sync the content to your iPad.

HP Officejet Pro 8500A Premium does not function properly since 10.10.4

Similar Messages

Maybe you are looking for