Hp officejet pro 8500a - Touch screen problem (bottom right-left side)

hi,
I have a problem with my printer since i changed the black cartridge. At the screen, it display a message with OK at the right/left side but when I touch the bottom right/left side of the printier touch screen, there is no reaction, can someone tell me what to do. Although, l can print from my computer but i can't make copies from the touch screen.
Bonjour,
J'ai un problème avec mon imprimante depuis que j'ai changé la cartouche d'encre noire. Sur l'écran tactile, je recois un message comme quoi la cartouche a bien été installée et avec 'OK' dans le coin inférieur droit de l'écran. J'ai beau appuyer sur la zone, le message reste à l'écran. Toutefois, je peux imprimer. Cependant, j'aimerais pouvoir copier en couleur des documents pour en faire des copies directement à partir de l'écran tactile. Pouvez-vous m'aider?

Hello DanTR,
I see that you are having an issue with the touchscreen on the printer.
When this issue happens it is typically a power related issue. Please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I would also suggest that we run the HP Officejet Pro Firmware update.
Please feel free to write back if you have any other questions or concerns.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

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Officejet Pro 8600 touch screen will not respond

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Hello Tanyaward,
Welcome to the HP Forums.
I see that you are having an issue with the touch pad not responding or lighting up.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Hi there Martin,
Welcome to the Forums
I understand you are having a display screen issue with your Officejet 8600 model. I have a couple of suggestions for you, and if by chance, they do not help you, I would then recommend calling HP's Technical Support to see about other options for you.
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other regions, click here: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
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Welcome to the forums Viper 2014,
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try
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The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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i own a hp officejet pro 8500a premium and when i turn it on, the screen shows 83c00009

HI I hope you are having a great day and sorry to see that you are having this issue,
if you still having this issue I will do my best to assist you
Read this article follow the steps on it GO HERE
If you are using Win xp or later you one of several very good troubleshooting utilities that HP offers GO HERE read the intendd use and run the one that fit your needs;
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Hope I can be of help;
RobertoR
remember↓↓↓
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Hi @di43
I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

GOT A HP OFFICEJET PRO 8500A PLUS; I MUST RE-ENTER WIRELESS SETTINGS EVRYTIME I USE IT??

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Thank you so much

This is strange. Does the printer ever lose power?
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- Print a Network Config Page from the front of the printer. Note the printer's IP address.
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After this you may need to redo 'Add a Printer' using the new IP address.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP Officejet Pro 8500A constantly changing IP

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Hi,
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Regards,
Shlomi
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HP Officejet Pro 8500a plus Full-full Reset

I have this same problem:
http://h30434.www3.hp.com/t5/Other-printing-questions/HP-8500A-premium-a910-The-touch-screen-will-re...
i tried partial reset and semi-full reset but doesnt work for me,i hope someone knows a way to do a full-full reset like this:
http://h30434.www3.hp.com/t5/Printer-networking-and-wireless/Officejet-8500-reset-help/m-p/170462
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Thanks for support
This question was solved.
View Solution.

I am still having this problem with my printer. It worked for a few months just fine, now it hangs every time it sits for more than a few minutes.
{Content Removed: Confidential information}
When I do this, nothing happens. If I press & hold the power button the power light comes on, but the screen stays blank. Pressing the button combos you suggest on the blank screen does nothing. Am I doing something wrong?
UPDATE:
OK, I got into the menu. I didn't have to do the 5 second power button thing. {Content Removed}
I have been playing around in this new menu and have discovered that if I place the printer in MFG mode, it responds and prints even after going to sleep (but the print quality is bad). When I place it back in USER mode, it goes back to not printing after a few minutes. For now, I am just running the printer in MFG mode unless I need to print something with high quality. I really hope they can get a firmware update to fix this thing or it's going to be my new boat anchor soon.

Hp officejet pro 8500a - Touch screen problem (bottom right-left side)

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