HP Officejet Pro 8500A unable to be listed in the available printers

My HP Officejet PRO 8500A suddenly disappeared from the list of available printers on my MacBook Pro. I went through all list of testing w/o success. The wireless test report says no wireless internet connection. There may be a MAC filter on the wireless router preventing the printer connection. How do I bypass the issue? I cannot find any IP address, when I try to add new printers, mine is not listed any longer. I have tried to re-install the printer, but no success. What else can I try?
Thanks !

Let's try here, let us know.
Wireless Printing Help
http://www.hp.com/global/us/en/wireless/index.html?jumpid=ex_r11400_go_wirelessprinting
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I worked for HP but now I'm retired!

Similar Messages

Officejet Pro 8500A unable to connect wirelessly to Ubee Modem/Router

I recently upgraded to a new "all in one" Ubee Modem Router (Model DDW366) and have spent hours attempting to wirelessly (both using Wizard and entering info by hand) print, but nothing has worked. The only way I am able to print at this time is by printer cable connected to my MacBook Pro. I'm unable to print wirelessly from my MacBook Pro, iPhone and iPad.
HP will not advise me on how to solve this problem as printer is no longer under warranty and Cox Cable who sold me the Modem/Router combo are not willing to assist with this problem.
Can anyone advise me on how to print wirelessly again?

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Officejet Pro 8500A - unable to print on odd-size paper

After a couple of hours of frustration, I have decided that I an unable to print on odd-sized paper on our brand new HP printer! On an older string in this user forum, one suggestion was to make a paper cut-out from regular sized paper to put on top of an envelope to "fool" the printer into thinking it was using standard sized paper. I am trying to print odd-sized wedding invitations, and in order to to do this, I wouldn't be able to use the paper guides intended to keep the smaller paper in the middle.
Another suggestion would be to create a "custom size" paper in the printer properties, which doesn't seem to be possible in Windows XP as far as I can see.
My card-stock paper measures 4 3/4" x 6 7/8" Neither 5 x 7" nor 4 x 6" will work and I have tried numerous others, such as Janpanese postcard, Index card 4 x 6, etc.
Any suggestions? This is frustrating enough to look at other namebrand printers next time, but I guess I'm stuck with this one for a while!

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Officejet pro 8500A; loses ability to connect to the server

Hi all,
For the past month or so, my network printer has developed a glitch. Everytime I or my family sends a document to print, we see the messaging "preparing to print" and the printer never prints! I ran the printer trouble shooting on my Windows 7 professional and was given the message: "The printer was unable to connect to the server. You can connect to the printer to the internet through a proxy server, to do so, touch Enter Proxy and enter details when prompted"
Well, I've never used a proxy. My printer was working fine till recently.
The only temporary "fix" I could come up with was to shut down the printer and power it back on. It would go through a checking printheads or cleaning printheads, etc. Sometimes the "eprint" button would be circled in red. If so, I hit it and asked to retry finding the server. This usually works. After all this, I had a small ( 1hour?) window that I could print or scan documents. After this, the printer develops a case of amnesia and I'm back to square one.
I've downloaded the latest drivers. Windows updates are current.
This is getting extremely frustrating. What the heck is going on???
Thanks

Hello @fsh42na,
Welcome to the HP forums.
I understand that you are experiencing some network issues with your Officejet Pro 8500A.
I would like to help.
The printers ability to connect to the Web Services server should have no impact on your local network printing.
It sounds to me like you have two separate issues.
Your temporary fix of turning off the printer is a step in the right direction.
When your printer powers back on, it connects with the router. This new connection is what gives you the ability to print.
Since it only lasts for an hour try the following:
Turn off your printer and other network devices.
Unplug the power cord to your router for at least a minute.
plug the power cord back into the router.
Turn on the printer and other network devices.
Test print.
If you use the Web Services (ePrint) feature on your printer, try setting a manual DNS.
Though the server connection issue will probably get resolved with the network reset, the manual DNS will not hurt anything.
The following reply by happytohelp01, has instructions for setting a manual DNS.
Efax 7510 still won't work after turning off/on ePrint several times
The post is for a Photosmart 7510, but the steps should be very similar.
If you need any further assistance, please let me know.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Officejet Pro 8500A Plus Complete Compatibility as of 4/24/11

I've just spent about 3 hours researching a new inkjet color all-in-one. At the moment, I'm leaning towards the HP Officejet Pro 8500A Plus. So I surf the web to find out if it's compatible with Snow Leopard, if the drivers now work properly. I read 50 or so posts (here and elsewhere) that say it is, and another 50 that say (usually angrily) that it isn't, especially with the scanning function. Thank god for the web -- it really clarifies things. Anyway, some posts are from 2009, some from 2010, some from this year. Would someone who actually owns the printer and has used it please tell me if this thing will work in every respect with my Mac Pro Snow Leopard machine? Have all the wrinkles been ironed out? Will there be no unpleasant surprises for me when I hook it up?
thanks,
giraut

Followup:
Based on pretty much nothing, I bought the HP Officejet Pro 8500A Plus. I did the regular install of software and drivers exactly as instructed in the manual. And while I haven't had time yet to put the printer completely through its paces, I can report that it does indeed print, copy and scan from a Mac Pro running Snow Leopard 10.6.7. The wireless function also works flawlessly. I have not had to to download any drivers or updates from HP. Yet.
As for quality, I am actually very impressed. I was not expecting much, having had mediocre HP all-in-ones before. My previous printer was the much-praised Epson Artisan 810, whose paper-handling was truly awful and was just generally temperamental. So far, the print quality, speed, and paper handling on the 8500A Plus have been excellent. It actually appears to have been a good purchase, knock on wood. But of course time will tell.
giraut

HP Officejet Pro 8500A Plus and Windows 8

Hi all ~
Can anyone tell us what this means and walk us through a fix? (You'll know from the question what our level of expertise is....)
We've had an HP Office Pro 8500A Plus for a couple of years. We just got HP TouchSmart with Windows 8 and while we can print from the computer just fine, we can't scan. When loading the printer CD, we get a message that reads: "install cannot continue....The operating system of this computer is not supported....Upgrade the operating system"
We don't know how to proceed.
Thanks
This question was solved.
View Solution.

Since you are getting an error that the operating system is not supported, you may benefit from going to the HP website and downloading the installation package from there. Here is a link directly to that site (US Version): HP Officejet 8500A Plus Full Feature Software and Drivers.
In this link, you will find all of the software downloads available for the printer.
--Officejet Pro 8500A Plus--
If you are installing the printer with a USB cord, unplug the cord before proceeding. Let me know if I can be of any more assistance.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

HP Officejet Pro 8500A 910

I had some serious MALWARE problems and after trying a lot of different programs decided to to a System Restore and go back a week. It went pretty well and everything basicly worked and the error messages vanished. I then discovered that my HP Officejet Pro 8500A Scanner software was missing from the desktop. I have tried to re-install the CD (from about 2 years ago) and got nowhere. I disconnected and re-connected the USB but the install program did not seem to recognise it. I tried to download from the HP website and got the message that I had a 'Windows Installer Problem". I cleaned the Regstry and still the same result. The printer is working fine but I seem to be mssing the Scanner Software. I think my solution is to simply re-install the Scanner Software, but I can't find it. Any suggestions would be appreciated.......Regards, Eliteoz (Frustrated)

Hi Brian, and thanks for the reply!
I would recommend going to C:\Program Files (x86)\Hp\HP Officejet Pro 8500a\bin
Once that is opened in your C drive, launch HPScan.exe
Please keep me posted!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8500a ADF doesn't recognize copy after scanning.

I'm running Windows 7 Professional with my Officejet Pro 8500a and after scanning documents using the ADF, the ADF won't make copies. The ADF document states "original loaded", then I hit the copy button it says "starting copy", but doesn't start. Any help? So far, the only thing I can do to get the ADF to copy again is to shut the machine down and start again.

There may be a newer Firmware available for your product in the link below:
http://h10025.www1.hp.com/ewfrf/wc/pfinder?cc=us&dlc=en&lc=en&os=4063&softwareitem=mp-89897-4&sw_lan...
Once you select your printer, Select: Support and Drivers> OS>Firmware and follow the instructions to upgrade.
Let me know if this helps.
I work for HP.

I am unable to get my officejet pro 8500a plus online,

my officejet pro 8500a plus used to work fine, but recently it is connected to the internet, as is my laptops, but not online - blue light is out. I even brought a new laptop and still cannot get printer online - so obviously a printer error!! Please help as very frustrated!!

Please provide the following relevant information so someone can help including:
Printer Model - done
Detailed Problem Description -
Operating System of computer (including service pack revision) - done
Connection Method - USB, Hardwired LAN, Wireless? -
Make and model of router and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns?
If wireless, when the problem occurs, what is status of Blue Wireless light on printer, on, off or blinking? -
Just want to verify the blue wireless light status again. Can you print out a network config sheet and tell us what the status of the wireless radio is?
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

Scanning Problem - HP Officejet Pro 8500a

I've had a problem with scanning from my iMac running 10.6.8 (and lesser versions) to my HP Officejet Pro 8500a over my wifi network.
Printing works flawlessly. When I try to scan a single-page document or photo, it scans only about HALF of the page then stops. It doesn't matter if I scan using the Preview, Print and Fax or what.
I've searched these forums for anyone reporting a similar problem but can't find any.
Any help would be appreciated. Apple Support has not been helpful.
Thanks!

Try this: Open the HP Device Manager. Click Information and Settings. Select Scan preferences from the drop down list. Uncheck the box that says Skip Scan Preview Window. Now when you scn, you look at the preview and drag the lines to whatever you want to scan.

HP OfficeJet Pro 8500A and Google Calendar

The Google Calendar application for my HP OfficeJet Pro 8500A always prints the calendar offset by one day; i.e. Sunday's events are listed on Monday, Tuesday's events on Wednesday, etc. All settings are fine, otherwise, prints like a champ on everything and anything.
Any idea on what can be changed to allow this application to work correctly?

Hey PruttHall,
Googles number is (650) 253-0000. You can also enter a question at this link.
http://www.justanswer.com/sip/google?r=ppc|ga|6|Computer+-+Top+Brands|Google&JPKW=google%20contact&J...
Although I am an HP employee, I am speaking for myself and not for HP.
If I have resolved your issue, feel free to provide Kudos and make sure you mark this thread as solution provided.

My iPhone and my iPad are connected by wi-fi, but I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC. What can I do?

Hallo, thank you for trying to help. Here is my problem:
In the past, the airprint was possible without problems from iPhone 4 and iPad 2. Since today it doesn't work anymore. My iPhone 4 and my iPad 2 is connected by wi-fi and I can serve in the internet. But I can't print on HP Officejet Pro 8500A Plus. On the other hand, I can print over wi-fi from PC.
There are low ink-levels and therefore a message comes to indicate this by printing from PC. iPhone and iPad are accepting the print order without any messages after, but does't excecute the print.
What can I do?

Hey helmut,
You can also try the ePrint method listed here if you can't get AirPrint working:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02641898&cc=us&dlc=en&lc=en &product=4116838&tmp_track_link=ot_search
The application HP home and biz app is free in the app catalogue!
Hope this helps.
I work for HP.

Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
Thanks.

How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

HP Officejet Pro 8500A Used to print now I have to reinstall everyday

I have a HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g that used to work beautifully.
My computer hung one day and I had to hard restart it (kill the power after it was frozen for 10 minutes) . Since then I have to uninstall the HP printer (from the Start menu) and reinstall it daily in order for the printer to be recognized an able to communicater. I ran the diagnostic utility - it was found on the network, the IP address does not change, my PC finds it and I can open the printer page in the browser, see all of the address information, ink information etc.
I can print a test page from the browser, but when I try to print a pdf or print from word I get the message unable to communicae with Printer.
I am thinking I need to completely wipe the HP software and start over, but the uninstaller does not do that.
Any suggestions would be appreciated. This is getting really annoying.
Thanks

Try using the multilevel uninstaller in the HP software driver CD. Browse the contents of the CD and look for the "Util" folder and open it. In the "Util" folder, open the "CCC" folder. In the "CCC" folder, double click on the "Uninstall_L3.bat" file. Don't use the "Uninstall_L4.bat" file. It could remove files that have shared dependencies with the HP software. Restart the computer and then reinstall the software afterwards. Let me know if it worked or not.
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

HP Officejet Pro 8500A unable to be listed in the available printers

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