Hp officejet pro 8500a won't connect to network

hp officejet pro 8500a won't connect to network

Please read this post then provide some details.
http://h30434.www3.hp.com/t5/Other-printing-questions/Want-Good-Answers-Ask-Good-Questions/m-p/2094#...
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Officejet Pro 8500A unable to connect wirelessly to Ubee Modem/Router

I recently upgraded to a new "all in one" Ubee Modem Router (Model DDW366) and have spent hours attempting to wirelessly (both using Wizard and entering info by hand) print, but nothing has worked. The only way I am able to print at this time is by printer cable connected to my MacBook Pro. I'm unable to print wirelessly from my MacBook Pro, iPhone and iPad.
HP will not advise me on how to solve this problem as printer is no longer under warranty and Cox Cable who sold me the Modem/Router combo are not willing to assist with this problem.
Can anyone advise me on how to print wirelessly again?

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Officejet Pro 8500A won't scan

Suddenly printer was no longer connected wirelessly.
After many tries at iuninstall/reinstall and following everthing I can find, I had my tech come out.
He was able to connect printer wirelessly through my network.
Howevder, he was unable to get the scan or any other function to work.
His determination is there is an HP known error that has caused this problem.
He said only HP can clear the error and reset my printer to scan.
Needless to say, I'm very unhappy. I really need to be able to at least scan.
PLEASE HELP!!
Once I posted this message, I was taken to another post :
OfficeJet Pro 8500A a910a - scan to a network folder with Windows 8.1
All my issues are exactly the same except two:
1) I'm running Windows 7
2) I can scan to a network folder only!
HP Doctor locates printer and printing functions work properly.
When I select FIX SCAN, it says GET INSTALLER
I've done that several times.
Once loaded, it says it can not find a network device

Hi PrayHard,
I will do my best to help you with your scan issue. Follow the steps in this document for 'The scanning device could not be initialized' and Related Scanning Error Messages Display on the Co....
Let me know if this helped or if you need further assistance.
Thank you,
I worked on behalf of HP.

My HP OfficeJet Pro 8600 won't connect to my wireless router

This is bizarre. I have had my HP OfficeJet Pro 8600 for about 6 months. It has generally worked fine, and we have used it wirelessly only. But now it refuses to connect to the router. It can FIND the router, and it can find other networks in the area, but it won't connect to the router. I ran the Wireless Network Test, and the results say:
Wireless On - Pass // Wireless Working - Pass //
Network Name (SSID) found - Pass // Wireless Networks Detected - 9
Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
Except, guess what, I don't have MAC Address filtering enabled. I wouldn't know how to do that, much less check for it.
Also, before today, this was never a problem. HELP!
Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
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HP OfficeJet Pro 8500A Plus - Wifi connection keeps being lost??

Hi - please can someone help?
HP OfficeJet Pro 8500A Plus all-in-one printer - connected at home to laptop via cable (works fine) and PC (Windows Vista) via router and wifi.
Wifi is enabled and connected (light on printer on). Printer is set on PC as default. Printer has previously worked with these settings perfectly fine via the PC, but has lately developed intermittant dropping of the wifi connection.
Sometimes a PC reboot works, but this is tedious and should not be necessary - does anyone have any thoughts on why this keeps happening and some things I could try to reset - have done all what I thought were obvious steps, such as reseting the wifi network via the printer. Everything works for a short while and then just stops.???

Hi,
Please refer the link below to troubleshoot the issue.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&ju...
Although I am an HP employee, I am speaking for myself and not for HP.
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Hp officejet pro 8500a won't print or copy without turning off then on again

HP Officejet pro 8500A, Will not print, copy or print received fax. HP icon on the Printer screen just spins, but never prints. The print jobs show in the Que, but never print out. If I shut off the printer and turn it back on it will print, but after a short while it stops again. It has also asked for ink to be replaced.

Hello pcmtgrl
Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
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HP Officejet Pro 6830 Won't Connect to WiFi

I've had the HP Officejet Pro 6830 for 6-9 months, it's been working great wirelessly the whole time. Three nights ago we had a power failure, now the printer won't connect to the wireless router. It sees the SSID, but when I enter the password, it says that the password is wrong. I am using an ARRIS Cable Modem. Any suggestions?

Hi @CWoodland ,
I see that you are having issues with setting up the network again for the printer, you are getting a message that the password is wrong. I would really like to be able to help you resolve this issue.
I would check the network password on the Mac, to verify the correct password is being entered.
How to Find the WEP or WPA Key or Password for Your Wireless Network.
You might have to restore the printer defaults and try again.
Go to Setup, Network Setup, Restore Network Settings.
Then run Wireless Setup Wizard again from the printer's display.
Go to Setup, Network Setup, Wireless Settings, Wireless Setup Wizard.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Officejet Pro 8600 won't connect to wireless with Wireless extender connected

I am trying to get an Officejet Pro 8600 to connect to a wireless network, but it will not connect when my wireless network extender is connected. Once I disconnect the extender, it connects fine. Here is the setup. I have a Netgear wireless cable gateway CG3000D with a Amped Wireless Dual Band Router (R20000G) connected to the Netgear via ethernet cable. The Amped router is setup as a wireless extender, the Netgear and Amped share the same SSID. All my other devices work just fine connecting, laptops, cell phones, and IPads. When the Officejet 8600 tries to connect with the Amped connected, it tells me invalid password. Once I disconnect the Amped, the Officejet connects just fine. Any ideas how to get the Officejet to connect to the wireless with the Amped extender connected? Thanks

Are you using the same passkey on the extended network? (It is best to)
If so I would try using different SSIDs. The printer will try to connect to the network with the better signal which might change depending on wireless interference. There is no way to force the printer to connect to one network over another if the SSIDs are the same.
One other possibility. Is the passkey the same for both 2.4 and 5ghz on the Amped Dual Band router? Most routers can be set up to have different passkeys for each band. The printer is a 2.5ghz device and will need that password the same on both the Amped and Netgear routers.
Please let me know your results. Extending networks is becomming more common. Understanding how to work with them will help everyone.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

HP OfficeJet Pro 7780 Won't connect to computer wirelessly.

The printer worked very well for about three years then it failed to work on the USB cable connection. I connected with a network ethernet cable and it worked for about nine months. Then that quit working. So I connected with a wireless router and that worked for about three weeks. The Wireless Network Test Report indicates the Radio On = PASS, but the Radio Working = FAIL. The wireless wizard never finds the wireless network. Is there a solution or has this printer reached the end of lts life?
This question was solved.
View Solution.

Hi,
The printer wireless card is gone bad that is the reason it says wireless radio not working.the printer can only be used with usb or ethernet.
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OfficeJet Pro 8500A won't print test page

This printer suddenly won't print, even a test page. When I try to print from another program I get an error message, document gets stuck in print que. Wireless is recognized. Scan Doctor found printer, still it won't print. Suggestions?

Hi
The problem seems to be with the print spooler service.
since you have already tried the print scan doctor
we can try doing it manually.
Firstly Determine whether the printer is paused or offline
Return to the Devices and printers folder that you opened earlier in this document.
Right-click the name of the product, and then click See what's printing .
Click Printer .
On the print queue menu bar, click Printer , and then look for the Pause Printing and Use Printer Offline items in the menu.
Make sure that there is no checkmark next to either item. If a checkmark displays next to either item, click to clear it.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution
Manually clear the print queue
Return to the Devices and printers folder that you opened earlier in this document.
Right-click the name of the product, and then click See what's printing .
Click Printer , and then click Cancel All Documents .
Click Yes to confirm the action.
If documents remain in the print queue, restart the computer.
Try printing again.
If these steps resolved the issue , you do not need to continue troubleshooting.
If the issue persists , continue to the next solution.
Restart the Print Spooler device
On the Windows taskbar, click the Windows icon ( ), type admin in the Search programs and files box, and then click Administrative Tools .
Double-click Services .
Right-click Print Spooler .
Click Stop to stop the Print Spooler.
Click Start to restart the Print Spooler.
Restart the computer.
Try the print job again
Regards,
Charles Thangaraj
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--Please mark the post that solves your problem as "Accepted Solution"

Officejet Pro 6830 won't connect to Asus RT-AC68U

Trying to connect to my Asus Router RT-AC68U. I'm going through the wireless settings->Wireless Setup Wizard->Select wireless connectionI enter my network password and it appears my router assigns an IP, but then printer crashes.I get the following error code: B8B2A514And then the printer asks to restart.Any suggestions? Thanks

Hi @CWoodland ,
I see that you are having issues with setting up the network again for the printer, you are getting a message that the password is wrong. I would really like to be able to help you resolve this issue.
I would check the network password on the Mac, to verify the correct password is being entered.
How to Find the WEP or WPA Key or Password for Your Wireless Network.
You might have to restore the printer defaults and try again.
Go to Setup, Network Setup, Restore Network Settings.
Then run Wireless Setup Wizard again from the printer's display.
Go to Setup, Network Setup, Wireless Settings, Wireless Setup Wizard.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Re-Connecting HP Officejet Pro 8500A to the Network

Hi,
My office moved back in 10-2013, Since the move i cant get my HP Officejet Pro 8500A to Re-connect to our Network.
When i try and click on share this printer so 3 other pc's in my office can print to it i get a Error Message.
It Reads: Printer settings could not be saved.
Operation could not be completed (Error 0X000006D9)
I have Avast Security which i have had for 3 years and had know problem in my old office.
Help!

Hello jwill863, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having issues connecting to the network. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find your product number. Also, please include which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit. With this information and the product number we can provide you with accurate information.
How Do I Find My Model Number or Product Number?
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please let me know what you find. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet pro 8500A wireless radio is not functioning

Have an OfficeJet Pro 8500A. Wireless connection stopped working. Tried restarting printer, router, and computer per troubleshooting suggestions in manual. No joy. Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support."
I found a solution to this problem in the forum for a C7280. It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on. Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500.
O.K. so I'd like to try reseting my printer, but don't know how to do it. There are no "keys" on this model. I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results. Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
Thanks,

Thank you for your suggestions. I appreciate your help.
I had previously verified that the wireless radio was on. The wireless radio test report confirmed it was on.
I had not used the network settings reset function as I was focused on looking for a "printer reset" capability. Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page. This confirmed the settings had been reset. However this test also checks for all available 802.11 networks. The report shows the number of networks discovered as 0. Based on this, I'm assuming the wireless is still not working.

HP Officejet Pro 8500 a910 wireless connectivity issues?

I have a HP Officejet Pro 8500 a910 and It was working fine. I got a new router and it was still working fine. Second night of having everything set up it stops working and shows as offline on my computer. It will print information about the printer from thecomputor but will not print out any other documents.

I'm having the same issues. In my case, first I updated my MacBook Pro to OS X 10 Mavericks. A few days ago, the Actiontec gateway router provided by my ISP Frontier Communications ceased to function. Frontier sent a Netgear 7550 gateway router to replace it. I installed it according to directions. My email capability and home network went down. Frontier helped to restore the email but the techs I worked with couldn't figure out what to do to restore my wireless network. The router's setup would not allow me to replace the WPA Shared Key with the wireless network password I used previously. So, I updated the ASUS range extender and all the wireless devices that were on my home network with the new WPA key. Both printers, the Officejet Pro 8500A 910 and a Brother wireless laser, will not network. The Officejet blue wireless icon no longer lights up. I uninstalled the Officejet's software and then downloaded and installed the latest software and drivers for the Officejet Pro 8500A 910. The HP Network Configuration printout indicates that its network status is ready and the active connection type is wireless. I had it connected to my Mac with a USB cable so I could reinstall the software and drivers. When I disconnected the cable, I lost connection to the Officejet and couldn't print. the HP utility could not establish a wireless connection even though I did input all the new router settings. The Officejet thinks it's wireless but it isn't. I can only conclude that my Officjet is delusional. It's not all that old, but could it be ready for the all-in-one graveyard?

Officejet Pro 8500A - unable to print on odd-size paper

After a couple of hours of frustration, I have decided that I an unable to print on odd-sized paper on our brand new HP printer! On an older string in this user forum, one suggestion was to make a paper cut-out from regular sized paper to put on top of an envelope to "fool" the printer into thinking it was using standard sized paper. I am trying to print odd-sized wedding invitations, and in order to to do this, I wouldn't be able to use the paper guides intended to keep the smaller paper in the middle.
Another suggestion would be to create a "custom size" paper in the printer properties, which doesn't seem to be possible in Windows XP as far as I can see.
My card-stock paper measures 4 3/4" x 6 7/8" Neither 5 x 7" nor 4 x 6" will work and I have tried numerous others, such as Janpanese postcard, Index card 4 x 6, etc.
Any suggestions? This is frustrating enough to look at other namebrand printers next time, but I guess I'm stuck with this one for a while!

Hello @drlogan0,
Welcome to the HP forums.
I understand that you are encountering problems with getting your Officejet pro 8500A onto your new wireless network.
I would like to help.
i would try restoring the network defaults. This will help erase any 'old' information that may be stuck in the printers memory. I would like to give you specific steps for this, but I am unsure if you have the 8500A, 8500A wireless, or the 8500A premium.
Basically the steps are, go into the network menu, and select restore network defaults.
If you have tried restoring the network defaults already, please review the following troubleshooting documents.
Setting Up the Printer for a Wired or Wireless Network for the HP Officejet Pro 8500A
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

Hp officejet pro 8500a won't connect to network

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