HP Officejet Pro 8600 control panel is just a blank screen

My warranty has expired - and my touchscreen just went blank!  I have tried all the troubleshooting ideas others have (unplugging from the machine, unplugging from the wall, etc.). Nothing has worked thus far.
My question is - this appears to be an issue that many of us are having. Is HP doing something about this? Or do we just buy new printers every 16 months? I love(d) this printer - and I have found some work-arounds by using the icons on my computer. But it is not convenient and does not work for everything.
Please let me know if anyone has found a way to fix this - and if HP is going to do something about this very coincidental issue that we are having.
Thanks!

Hello otcheryl,
Welcome to the HP Support Forums!
Sorry to hear about the display screen issues you have been experiencing with the Officejet Pro 8600. I seen that you have also posted here: Re: PRINTER DISPLAY SCREEN ALMOST COMPLETELY WHITE (TOO BRIGHT/FAD​ED/?). The troubleshooting provided by Advance23 covers all of the support options available with a service.
On the off chance you have not looked within the last couple days, I see that there has been a firmware update for this printer released just this past Friday.
If you have a Windows computer, a USB and a small amount of time, it will be worth a try.
--->HP Officejet Pro 8600 N911a Firmware<---
Cheers,
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
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    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Officejet Pro 8600 Plus - printing BLANK pages

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  • Control display panel Officejet Pro 8600

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    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
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    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • I just purchased a new HP OFFICEJET PRO 8600 e-ALL-in-one printer

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    You'll need to contact HP Phone Support about this. Failing that, another option would be to sell them on eBay.
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    Twitter: @Ciara_B_HP

  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
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    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
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    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
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    If the website for the printer opens successfully please follow the steps below:
    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
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    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
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    Click Preferences.
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    3. Once the printer is reinstalled, attempt a print and a scan!
    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • I can print a test page from my Mac to my HP Officejet Pro 8600 but nothing else will print

    Hi - I just recently had a hard drive crash and had to revert to an old Time Machine backup on my new hard drive to get my Mac back.  Since getting back up and running I have been unable to get my Officejet Pro 8600 back online.  My computer is wired to the wireless router but the printer is running wireless.  My computer can see the printer just fine and I can even print a "Print Quality Diagnostic" report from my Mac to the printer from the HP utility.  But nothing else will print.  The firmware is up to date.  I have tried resetting the printing system multiple times, rebooting the machine, etc... Nothing works.  Any help would be appreciated.  
    If it helps, we were using a different printer the last time the time machine was backed up, so when we used that backup the old printer was showing, but I reset the printing system, so it shouldn't matter.  
    Thanks for your help!  

    Hello @Ryan221,
    Welcome to the HP Support Forums! I see your hard drive recently crashed and now you are not longer able to print to your HP Officejet Pro 8600. I see you have reset the printing system with no success. Let's try a different approach:
    Scrub/ Uninstall
    • Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
    • Click continue, click on one of the printers in the list.
    • * Only do this step if you do not have any other HP Printers. Hold down Control, Option and Command, While holding the three buttons down,
    • Click uninstall.
    Reset Printing System
    1. Click the Apple icon (   ), and then click System Preferences.
    2. In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan  dialog box opens.
    3. Right-click (or  Ctrl  +click) in the left panel, and then click Reset printing system…
    4. Click OK to confirm the reset.
    5. Type the correct Name and Password.
    6. Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
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    Repair Disk Permissions
    1.On the Dock, click Applications, and then click Utilities.
    2.Double-click Disk Utility.
    3.Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
    4.Click the Repair Disk Permissions button at the bottom of the window.
    5.Once the repair is complete, restart the computer.
    Restart the printer. Now you can download and install the printer software and install it. Click on the link below to begin the download and follow the on screen instructions:
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    I hope this helps, please let me know the outcome!
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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