Hp officejet pro 8600 : doesn't scan to computer with new OS

When I purchased my new computer (HP envy 700) I thought I was happy with it. THen it stopped working with my old HP printer because the software didn't match up due to "age" according to help desk. So I bought a new HP printer, the jet pro 8600. And low and behold this also does not work with my computer because of the operating system. They (help desk) set me up to use the online HP WEbScan. But today I am working at home, and now that site doesn't work. HOW can I use the scan option on the new printer if nothing is compatible? HELP i want to use my products they way the box says they are supposed to be able to be used!
More info it is the latest 8.1 operating system for windows, and I tried using the HP print and scan doctor 4.5 and the message it gives me looks like this:
well I guess it wont copy and paste the error message, it says calltodrivepackageinstallreturned error then a bunch of numbers and a webaddress.
Very frstrated PLEASE HELP!!

Hi @teacherbethany,
Welcome to the HP Forums!
I am sorry for the frustration you are having, with not being able to scan, on your HP Officejet pro 8600. But I am happy to help you get scanning again!
For further assistance, I will need to know the following:
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try the solutions within this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this guide will help, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Similar Messages

Hp officejet pro 8600 doesn't work with yosemite

Dear,
I've installed yosemite on my mac and now scanning doesn't work, there isn't the scanning button in system/print and scan like before installing yosemite!
I've tried to delete and reinstall driver (also update driver from appstore after installed the new driver) and I've tried to use the hp scan software but nothing the softaware report that there are no scanners!
Printing works very well the problem is only on scanning and only on mac because other pc with windows works correctly!
I've tried to follow this post http://h30434.www3.hp.com/t5/Mac-Printing-and-Scanning/No-more-scanning-after-upgrading-to-MacOS-X-1... but nothing the scan doesn't work also after done all the things in the post!!!!!
I've also tried to speak with the phone assistance (in italy beacuse I'm writing from italy) but they have no advice for my problem!
Please help me I need scanning with mac for work!!!!!
Thanks
marchinho

Hello ,
Thank you for contacting the HP Support Forum. I understand that you HP Officejet Pro 8600 is having issues scanning after your Yosemite update. After a little research, I found a document that might get us started in the right direction.
Try these steps first, and then please let me know if they worked or not.
Regards,
wise_owl
I work on behalf of HP.

Officejet pro 8600 won't scan through tray

Good morning,
My printer won't scan anything through the the tray on top. I currently have an "HP Officejet Pro 8600" that I use for my mac. When I first set it up over 6 months ago I had no problem scanning anything through the tray on top but now after upgrading to Yosemite I have had nothing but problems. When I first installed Yosemite I wasn't able to print or scan but after fixing it with some updates I'm still not able to scan any documents through the tray only through the glass scanner I can scan things.
Any Ideas?
Also when I choose HP scan it wont let change the presets from pictures to documents until after I have scanned something through.
This question was solved.
View Solution.

I followed the steps with The Automatic Document Feeder (ADF) Does Not Pick Up Paper - cleaning the rollers and it fixed it. Thank you!

Officejet Pro 8600 Plus N911g - scanning stalls part way through

I have a HP Officejet Pro 8600 Plus N911g. When I try to scan a large number of documents from the printer to my computer, the printer stalls part way through. Today I had a stack of 45 pages that needed to be scanned. I loaded them into the document feeder on the top of the printer, hit "Scan", "To Computer", chose my computer from the list, "Save as pdf" and start scan.
The printer started scanning, got through about 30 pages and then just froze up. The display screen showed "Now Scanning". I let it sit for over a half an hour, but it did not resume. The only way to get out of the stalled scanning was to turn off the printer and restart it.
This has happened multiple times. Is there a limit on the number of documents that can be scanned at a time?

Hello aksnell,
Welcome to the HP Support Forums!
In my experience the Officejet Pro 8600 Plus would be best suited to scan such a large amount using the software provided. The printer has a internal memory of 128 MB, that will fill up very fast when scanning into the computer.
I would recommend opening HP Scan on the computer, select .PDF and scan the pages this way. It will still feed from the Automatic Document Feeder and also save all pages to a single file when done.
If you need a hand scanning using the software, replay back with the Operating System installed on your computer, Windows or Mac.
Thanks for posting.
JERENDS
I work on behalf of HP
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OfficeJet Pro 8600 Plus Wireless DOES NOT WORK with Mac Mavericks Based Network

Replaced my Brother system with the HP OfficeJet Pro 8600 Plus yesterday. There are many positive features of the 8600 Plus that prompted me to purchase it...
Modular Design
Large legal sized Scanner
Standard/Legal Paper Printer
Copy
E Print Capability
High Yield / Affordable Toner Replacements
Unfortunately, I discovered the Wireless network capability is less than desirable. After hours of installing, reinstalling, work arounds, internet solution searches, it just will not work. If you are able to get the printer to work on your network (with router), the scanner will not be visible, vice versa, etc...etc...etc...
HOWEVER, I did discover this solution. If the unit is near your base computer, install it to your computer with a usb connection. That allows you to have scanning and printing from that unit. Then you can connect the unit through its ethernet connection to your router. From there all computers can print within your network. It's not the best way to connect a WIRELESS printer, but at least it works.
I'm not certain why HP and Apple can't find a solution, but I never found anything on the net that worked. The problem seems to stem from the new Mavericks update from Apple, but I'm really not sure. I wasted an entire day of productivity attempting to make it work. I'm posting this so you don't make the same mistake. If you happen to know a verified solution, then I would welcome the information. Best of luck!!!

It may be a mac driver issue. Try installing the bootcamp update for your version of vista from here:
http://www.apple.com/support/bootcamp/
I'm not sure if this is supposed to work since I've never tried mac hardware at 5ghz on windows before...

Officejet Pro 8600 won't connect to wireless with Wireless extender connected

I am trying to get an Officejet Pro 8600 to connect to a wireless network, but it will not connect when my wireless network extender is connected. Once I disconnect the extender, it connects fine. Here is the setup. I have a Netgear wireless cable gateway CG3000D with a Amped Wireless Dual Band Router (R20000G) connected to the Netgear via ethernet cable. The Amped router is setup as a wireless extender, the Netgear and Amped share the same SSID. All my other devices work just fine connecting, laptops, cell phones, and IPads. When the Officejet 8600 tries to connect with the Amped connected, it tells me invalid password. Once I disconnect the Amped, the Officejet connects just fine. Any ideas how to get the Officejet to connect to the wireless with the Amped extender connected? Thanks

Are you using the same passkey on the extended network? (It is best to)
If so I would try using different SSIDs. The printer will try to connect to the network with the better signal which might change depending on wireless interference. There is no way to force the printer to connect to one network over another if the SSIDs are the same.
One other possibility. Is the passkey the same for both 2.4 and 5ghz on the Amped Dual Band router? Most routers can be set up to have different passkeys for each band. The printer is a 2.5ghz device and will need that password the same on both the Amped and Netgear routers.
Please let me know your results. Extending networks is becomming more common. Understanding how to work with them will help everyone.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

I want to share an officejet pro 8600 connected USB to win7 desktop with an xp netbook

Hello,
I have an officejet pro 8600 connected via usb cable to my win7 desktop. I want to share/install the printer on a netbook running winxp. I used to share my previous printer over the win7 workgroup. The netbook can see the workgroup and the win7 pc, but not the printer.
Thanks for your help.

Yes, I have gotten further now. I added the x86 driver, and then manually typed in the \\pcname\printername on the xp netbook. It asked for a username and password which i thought was strange because password share is not enabled. anyway, i read on another forum that you can type any username and leave password blank and it will grant access. and strangely enough it worked. or so i thought. the post also said it would not re-grant access upon reboot of the xp machine, so i tried that as well. well now the printer appears on the xp machine but will not print/open preferences/test print. so it appears that I am still stymied.
see this post where i got this info.
http://social.technet.microsoft.com/Forums/en-US/w7itpronetworking/thread/3dc1304c-48eb-4f35-a5d8-ea...

HP Officejet Pro 8600 plus wont scan

I have a MacBook Pro and the printing is working fine but it wont scan at all. I'm not on a network. I am in my home office with my laptop connected directly to the officejet pro. Help!

Welcome to the forums kmcgee
I saw your post about how you are unable to scan from your Officejet 8600 to your MacBook. I would first suggest that you check to make sure you can make copies from the printer itself to ensure the printer hardware is okay!
Next, try these steps:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the computer
Re-add the printer (do not use the Airprint driver)
Now test scan again and hopefully it will work for you!
If there is still an issue, reply with which Mac OS X you are running please!
Have a great day!
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8600 Plus Stopped Scanning

I have been scanning 30 pages at a time and scanner has stopped in the middle of it.
Can someone advise my problem. The diognostic tool states I'm missing a driver?
Thank you.
Barbara
This question was solved.
View Solution.

Hello Barbara, aka @Maltesem ,
I read about scanning issues you're facing with your Officejet 8600 Plus stopping in the middle of a scan. The "full" driver could very well be missing and causing this issue. Here are some of my own suggestions I have to offer you.
1. Uninstalling the Printer Software from the Control Panel. Ensure you remove all printer components.
2. Restart the PC (important)
3. Download and run the installation to install the "Full Feature Driver": HP Officejet Pro Full Feature Software and Driver
Try scanning again. If the scans still cancel, ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
If the problem still continues, call us directly to talk about your printer options with HP.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet pro 8600 doesn't install on one computer in network

A week ago I bought the pro 8600. I installed it in a little network (4 computers) using usb.
I shared the pro on the computer it was connected to. On two computers one using windows 7 and one XP, the printer installed without a problem. On the last one with windows 7 I ran in a problem.
I am not able to add the pro, I got a diiferent icon I tried HP doctor and it stated I have got the wrong drivers. I installed the program using the cd rom without result. I have tried to install the printer connecting it directly to the computer but without result. It shows up in the printer list with the wrong (other than on the 3 other computers) icon with the correct name, but I amnot able to print with it.

I forgot to mention that the four computers are workstations connected by ethernet cables to my server. The computers don't have wifi. The server uses Centos and is connected to the router by means of a virtual networkcard. It is very unpractically to connect the printer to the server, or to the router.
It lookes like there are some old drivers from other old HP printers I used to have, and now are recognized as the correct drivers. I don't even know if this possible. Or the drivers aren't completely installed.
It is in my opinion also very curious the printer doesn't install correctly when it is directly connected to the problem-computer.
By the way thank you for trying to solve the problem.

HP Officejet Pro 8600 will not scan using my new OS X

HP Officejet Pro will not scan using my newly installed OS X. Help

Hello MHz67,
Welcome to the HP Forums.
I see that you are having an issue with the dpi not getting any higher than 300. I have done extensive research on this issue and I have added a screen shot to show that the highest dpi is 300 using the ADF. If you change to scan with the scanner glass then the dpi can be increased.
Firmware will not change this setting in any way so the only explanation is that you could possibly be using a none HP software to do your scans and that software may have been changed.
I have even opened Windows Fax and Scan software on a Windows 7 operating system and still it will not go past 300 dpi.
I have had the same results on a Mac operating system as well.
I do apologize for the inconvenience.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP
Attachments:
300 DPI from ADF.jpg ‏41 KB

HP Officejet Pro 8600 Low Quality scanning

My scanned documents are very low quality on my computer. there is a line down the middle of each page and the colors are very dull and low quality. Can someone here help solve this problem??
This question was solved.
View Solution.

Scanning from the glass or the ADF? if ADF, and there is a line down the middle, most likely, the ADF scanner need cleaning. There might be a dirt spot on the scanner window.

OfficeJet Pro 8600 Plus - N911g - refuses to print with an exhausted cartridge (yellow)

Hi,
I owned this printer some months ago, and I have already substituted the black cartridge some times ago.
In fact, I usually use the b&w option to print my documents, and I use very little to no colors, instead.
Before deciding to buy this printer I had read the printer guide, which reports (translated from Italian):
[Printing with one or more cartridges exhausted]
The printer can work with one or more cartridges exhausted. However, printing with exhausted cartridges slows the printing process down and lowers the quality of the documents printed. If the black cartridge is exhausted, blacks are not going to be really dark. If a color cartridge is exhausted, the result is in the grey scale. As soon as possible, replace the exhausted cartridge. Don't remove the exhausted cartridge before you can replace it with a new one. [...]
(screenshot attached)
The downloadable user-guide reports (no translation):
[Color cartridge very low on ink]
To temporarily print using black ink only, click Cancel Print and then re-send the print job. The
Use black ink only? message appears before the job prints. The empty cartridges will need to be
replaced soon.
(screenshot attached)
So, when I decided to go for this printer, knowing I substantially use black only for my studies and my work, I did take care of reading the entire printer guide and look for these specific official declarations by HP on the printer functionalities.
Additionally, I took care of disabling any HP protection and pages control on the cartridges before installing them, using the printer menu.
Today, instead, I've found out the printer won't print with an exhausted yellow cartridge. This is what the message window says (translated freely, again, from Italian):
[Exhausted cartridge]
HP 951 SETUP Yellow
Replace the cartridges in the list to be able to print.
HP advises not to remove the cartridge until you have a replacement one ready for installation.
Buttons are: [Buy online...] [Cancel printing] [?]
(screenshot attached)
[?] leds to the words I've reported earlier.
I still have the "print just with the black cartridge" option enabled.
I tried cancelling the print and sending the print job again multiple times, as it is described in the guide, but no "Use black ink only?" message appears.
Before invoking and thinking to the "fraud", I ask, how am I going to be able to print, then?

The manual indicates the printer can temporarily use black only once a color cartridge is low. Once the cartridge is depleted it will need to be replaced, otherwise damage to the printed may occur.
HP and other printer manufacturers have different printer technologies for different needs.
Some have printheads built into the ink cartridges. These printers can typically print with one or more of the colors completely empty, or even with color or black (but not both) cartridges removed. The Deskjet 6980 series is an example.
Other printers have separate ink supplies and replaceable printheads. An example would be the Officejet 8600. The printhead in these printers can be replaced if they are damaged by running the printhead with colors out. Some of these printers will allow printing with a color out, other will not. If the printer is run without ink in one or more colors the printer may be damaged, but the user may be able to recover without having to send the printer for service.
Other printers have permanent printheads. To run these without some ink in all the colors would risk causing damage to the printhead due to clogs, air ingested in the printheadvor burned out printhead firing resistors. The Photosmart 3310 series is an example of this type of printer. For printers with fixed printheads this could require service to get the printer to print properly again when the ink is finally replaced.
The document here describes how ink is used. While the document is written for HP Inkjet printers the same principles apply to inkjet printers from other manufacturers.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet Pro 8600 - Faxes from Win 7 computer are cancelled

When attempting to fax from the computer (i.e. word doc) the fax is cancelled.
I have a wireless network, but the computer I am faxing from and the HP 8600 are connected to the router via RJ45 connections.
I can fax OK from the HP8600 control panel, and all other printing functions work OK from this computer and other wireless connected PC's.
I am running Windows 7 Home Premium SP1 on the computer I am trying to fax from.
I have read other forum entries that seem to indicate that only a USB connection allows faxing from the computer. Is this correct, or am I missing a driver for ethernet connected devices? Thank you.

Hey there @rich126 ,
I have been researching the issue you're having with your faxes from Microsoft Word being cancelled, when attempting to send a fax from your PC. I haven't found any concrete information stating that faxes will not work if an ethernet connection is being used, nor have I found any stating that it should work.
Could you try connecting a USB and then try faxing from your PC again and let me know what happens?
If you notice any other errors or messages please include them too and I will continue to look into this for you.
Uninstalling and reinstalling the printer may help, if you wish to give that a shot.
Enjoy the rest of your day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8600 not scanning to computer

My HP Officejet Pro 8600 is not scanning to my computer HP computer, Windows 7. This has worked fine for quite some time, not sure what happened to change it. It is a wireless connection but the printer works, and I can scan to a memory card just not to the computer. The printer software doesn't give me the option of opening the scanner. Another program said the scanner is not enabled but nobody has touched the computer! Any suggestions in language I can understand would be greatly appreciated!

Too bad nobody answered yet. It sounds like some simple troubleshooting can help narrow down the problem, but I'm no expert and all I can suggest is to try posting the question to http://answers.microsoft.com/en-us/windows/forum/windows_7?tab=Threads.

Hp officejet pro 8600 : doesn't scan to computer with new OS

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