HP Officejet Pro 8600 - getting connected to HP ePrint

Had quite a time setting up my new printer. In all the confusion I failed to sign in to eprintcenter.com and use my printer code which was only valid for 24 hours from time page was printed with this info. Thus, I have not been able to use my ePrint capabilities with my iPhone or iPad. When I tried to sign in using my e:mail address and password, it did not recognize my password. NOt sure why. Now I am very confused at how I can get my iPhone and iPad connected for ePrint. What are my options? I did try to send a message using the "printer code" but nothing happened. Please advise.
Thanks.
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Hi,
Please use the following guide to set it up:
http://www.hp.com/hpinfo/newsroom/press_kits/2011/InnovationforImpact/OJ8600_Series_FeaturesGuide.pd...
It's an AirPrint printer, please use the following info for your iPad and iPhone:
iPad: http://www.apple.com/support/ipad/assistant/airprint/
iPhone: http://www.apple.com/support/iphone/assistant/airprint/
Regards.
BH
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Officejet Pro 8600 Plus connection issue - HELP!

I have a strange issue: after some hours, the communication link is dropped between the computer and printer. When this happens, IE becomes unusable and will not connect to anything. This is replicated on three XP home machines. The fourth, a vista ultimate machine, does not seem to be affected (yet). I get the "scan to computer is disabled" error. It cannot be re-enabled. At this point I cannot print either. I can reach the embedded web server on the printer via firefox and can still surf using firefox. I can ping the printer, but again once the connection is dropped, no printing or scanning to the computer. The only thing I've found that resolves the issue (temporarily) is to reboot the computer, which just starts the cycle again.
last night I installed the software on an XP machine and the laptop to test when the connection dropped. They lasted from 7pm Monday until I got home at 5pm Tues. The machines were not used. Once I started using them (firefox only), then they dropped the connection within a half hour of each other around 7pm. The other XP machine lasted from 7pm Mon until 7am tues, when my wife started using it and then noticed it dropped sometime that tues between 7 and 9AM. An 11am tues reboot ran OK until 10 pm tues when connection was lost again (and IE is now dead). The Vista machine has been running since 7pm monday until now (930pm tues) and still seems to be holding.
printer hardwired, to router, static IP, 100-full link speed (also tried 10-half)
router dlink di-655
two XP machines are hardwired, vista is hardwired, and last xp machine is a laptop on wireless.
I've swapped cables rebooted and reinstalled multiple times. I must have a file a mile long on the support phone line. They were unable to fix it. I asked this to be escalated, but who knows when I'll get a response.
I've toggled firewalls - XP built in
I've uninstalled anti virus software
I've even put up with crazy suggestions from tech support like changing the router channel (uhh, it is wired!)
one xp machine had an AIO 4215 hooked via USB and the others printed to it via network, but the printer has been deleted from the networked machines.
I can ping 127.0.0.1 which is supposed to indicate the tcp service is OK.
I have not reset winsock .. I can see one machine being bad, but three????
malware / virus scan shows no issues. Again one maybe, but three??
The only thing I can think of is that there is something in the XP networking stack that conflicts with the new 8600 software as hours pass. Perhaps there is some polling operation that goes on then dies after some time, then it kills IE as it dies.
When the printer works it is great, but rebooting is not a permanent solution to this.
any suggestions would be greatly appreciated!!!!!! I am stumped and so is tech support. They are sending it to engineering, but who knows when they will respond.
thanks in advance.
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well it looks like I have a working solution ... I downloaded a freeware file called process.exe . I made a cmd file via notepad with the following contents:
rem this is to keep the HP network printer communicating with the desktops
rem
process -k "hpnetworkcommunicator.exe"
rem
process -k "scantopcactivationapp.exe"
rem
"C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkcommunicator.exe"
rem
Start "" "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID CNXXXX:NW -scfn "HP Officejet Pro 8600 (Network)"
the XXXX is your printer serial number with an extra character or two. Pull that number from the port tab after you pull up "properties" for the 8600 printer.
This cmd file basically restarts the printer link. It opens a command window that launches the program to re-establish the link.. then it closes the command window. The launched program shows that the communication link is dead (just for a few seconds), but then it makes the connection... THEN you hit the close button and coninue your work until it dies again.
I may have it autorun every X hours if I can narrow down a good time. Until then I have a shortcut on the desktop to "FIX HP LINK" ... I only had to do this for my XP machines, as the vista one seemed OK.
What ticks me off is that I shouldn't have to do all of this diagnosis. It would be nice if there is a fix in the pipeline so the link stays stable al the time. I've spent hours trying to figure this crap out.
Anyhow, I hope the time I spent helps someone. PS, thanks to the OJ6500 thread that had the info for the scantopcactivationapp.exe program.
PS ... I'm still waiting for an engineer to contact me, if any HP employees are reading this.
PSS I haven't tried this without killing and restarting the hpnetworkcommunicator stuff, but it works for now.

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8600 Network connection error message in EWS

I just got an Officejet Pro 8600 Premium. The printer is connected to the network via a network cable. When navigating through the EWS, sometimes the message "Network connection error. Check network and try again." message is shown (the message could appear in various pages, such as Settings, Tools, etc.). Refreshing the page should get rid of the message.
At first, I suspected if it was a problem with the network. So I pinged the printer's ip address continuously. It did not miss a single beat. The printer prints and scans well via the network. So I think the error may be caused by something inside of the print, such as bug of EWS software, or internal error.
Anyone see the same message during the use? Any suggestion? Does it indicate there is hardware problem with the printer? Thanks.

HP Support has escalated the case. I referred this thread in the support request. Hopefully, they can have a look at the issue.
For me, the only setting does not stick is "Use the same time zone set on this computer" in Settings\Date & Time. I've created another ticket for this issue. 8500A has the same problem.
You can try to restart the EWS. Unplug the power cord while the printer is on. Then wait 15 sec and reconnect the power cord. Press the power button if the printer does not turn on by itself.
If you would like to reset to the printer and reconfigure from scratch, you can check here: http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/How-to-reset-Officejet-Pro-8600-Plus-P...

OfficeJet Pro 8600 Plus Connection Issues

My boss stricly uses his iPad and has the Officejet Pro 8600 Plus for wireless printing. However, he's been having major problems printing. The iPad appears to see the printer on AirPrint, but nothing is getting printed. We've tried connecting the printer directly to our network, and it still won't print. We even got a new wireless router (Linksys E900 Wirless-N300 Router) but that has not seemed to help with the issue. I previously had the officejet 8500 and had multiple problems with it connecting wireless, to the point we just got rid of it. Are there any workarounds other than getting a new printer?

Hi,
Airprint uses Apple's Bonjour which relies on Multicasting.
From my experience, Linksys routers do not have Multicast enabled by their default configuration.
Try modifying the router configuration by entering the router homepage (Its address should be the same as the Default Gateway listed on the printer once clicking the network icon.
From the router config click Security.
Check the checkbox next to Filter Multicast and Save the settings.
Reboot the router and check for any change.
If the issue persists I would also recommend checing for any firmware update to your router, those can improve Multicast traffic handaling in many cases..
Hope that helps,
Shlomi
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Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

i have an hp officejet pro 8600 plus. had it for 6 months or so. intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices. recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes. but then it stops working. it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
i have an apple airport exptreme router. it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
any ideas?

Hi henryje,
Sorry to hear you are experiencing these issues. I would be glad to help.
Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
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HP officejet Pro 8600 Not connecting right to my new Mac Pro Air. Looses signal.

I recently bought a Mac Book Air. I have a wireless HP Officepro Jet 8600 that sometimes works for printing and a lot of times it does not get the signal. I am ready to throw my HP out the window. Had tech come in twice. Gets it and than it looses the signal. We probably do not have it connected correctly. Please help.
Thanks
Carlman

Hi Carlman,
I'd like to help you obtain a more consistent connection. I feel that disabling the IPv6 would help us accomplish this. Please use the instructions in the following post to enable only the IPv4.
Re: Office Jet Pro 8600 N911a printer
The IPv6 often times causes interference with the IPv4, thus I believe this should resolve the issue.
Please let me know if it does or does not, thanks.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

OfficeJet Pro 8600 Plus connected to network but cant print

My OJ Pro 8600 was previously configured and working properly, but has stopped. I was able to print off of 3 computers and a phone. All have the same IP directed toward the printer and the printer has the IP as well. I have reset the network, reset the printers network settings and the set them back up, ensured the computers have the correct ip address for the printer as well. I have tried to print the from the computers with no luck. The printer does pull a proper IP .120 in a .0 network with default gateway matching all the computers which is pingable. Printer doesn't show in the arp table either.
The computers can't find the printer, neither can the phone and the same from printer to computer when attempting to scan to the computer. I have checked the WIA on all computers, restarted the service also.
Also tried manually setting the IP on the printer and still no luck. My wireless range hasn't changed as I'm still within signal distance from the router with a strong signal.
Tried Print and scan Doctor - no luck
I'm at a total loss minus hooking a computer directly up to the printer at this point.
I keep thinking 'PC load letter' and laugh as this must be something small i'm overlooking..
HELP?
Problem solved - full reset on router and network settings on printer.

@n1cholas
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Omar
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Win 8.1 and HP Officejet Pro 8600 not connecting

Priior to installing Windows 8.1, my printer worked fine. I installed Windows 8.1 and came across the message - Printer Error - Before you can perform printer-relate tasks... I removed and reinstalled the printer and it worked. I printed several documents yesterday. This morning, went to print and the same error message appeared, printing error. I checked under devices and printers and the HP printer was grayed out. When I clicked on the printer under device and printers, it says printer not connected.
I am using the printer on a wireless network.
Please help in this matter.
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Hi Dennis1825,
I understand you've been having some issues with your Officejet 8600 printing since upgrading to Windows 8.1. I'm sorry to hear this has been happening but I will certainly try to help.
To get a little extra help with this issue, I'd like you to download and run the HP Print and Scan Doctor (running for both Fix Printing and Fix Scanning to make sure it doesn't detect any issues) and hopefully it should be able to fix this for us.
Hope this helps, have a great day!
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**MissTeriLynn**
I work on behalf of HP

Officejet Pro 8600 Plus connection to Router

I have an 8600 Pro which has the famous loss of connection problem with the computers in our house (Scan to Computer is currently unavailable, etc.). My understanding is that this happens because the printer loses it's wireless connection with the network briefly or something along those lines.
Since the printer sits next to the wireless router, I hoped I could solve the problem by simply connecting the printer to the router with an ethernet cable. That way it would seem that the printer would never lose connection with the network/router, right?
My question is, can I setup the printer in this way and if so, do I need to turn off the wireless connection on the printer? How will the computers in my house see the printer when it is connected to the router in this way? Any guidance/advice on this kind of setup is appreciated.
Thanks.

@mitchellkp,
This will largely depend on your wireless router more than the printer itself. The printer can only have one network connection at any time (wired or wireless). However, most routers bridge wired and wireless devices so that they can communicate with each other regardless of how they are connected to the network. Some routers do have wireless isolation enabled (may be worded differently from router to router). If wireless isolation is enabled, then each wireless device is isolated from other devices and this would prevent wired and wireless devices from communication. Having wireless isolation enabled by default is not very common. Most routers will allow wired and wireless devices to communicate with each other freely out of the box.
My router was originally closer to my printer and I used an Ethernet connection on the printer. My wired and wireless devices communicated with the printer just fine. I then got a new ISP and had to relocate my router away from the printer which I used wifi at that point. My wired and wireless devices worked just fine with the printer.
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HP OfficeJet Pro 8600 Wireless Connection Problems

Started having problems scanning. Then problems printing from my desktop - Unable to find printer. Uninstalled / Re-installed HP Software / Drivers; Desktop is still unable to find the printer - During setup: The IP Address is either incorrect or it is from a different wireless network that has the same name as your network.
I have verified the following:
The IP Address of my Desktop and Printer are the same except the last number
The HP Scan and Print doctor sees the printer and indicates all is functioning normally
I can see the printer via web browser and the printer's IP address on my desktop
I can print to the printer via wireless from my iPad and laptop
The only issue is configuring the printer on my desktop and actually printing from it.
Thanks in advance for your assistance.
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Hello NorseGuy ,
Please let me take a moment to say "Welcome" to the HP Forums.
I hope you enjoy your experience!
I see that you are having an issue with staying connected on the wireless network.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I would also suggest going through the following document for troubleshooting the Printer Does Not Maintain Wireless Connection
Please feel free to write me back if you have any other questions or concerns.
Thank you.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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W a t e r b o y 71
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OfficeJet Pro 8600 Wireless Connection Issue

I replaced a new Verizon Fios router, and I tried to reconnect to my wireless network.
I go to Network setup wizard and it found the wireless network name (SSID) and I entered the network key and then press OK, then the control panel screen turn to blue color with a code "B8809216", I can't power off by the power button, I have to unplugged the power. Any idea what is the problem.

Hello,
I see that you're having an issue with the printer.
I would suggest doing a hard reset.
Hard Reset:
Unplug the power cord from the printer and wall
Take out the toner/cartridges
Wait 30 sec
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)
Insert the toner/cartridges back into the printer
Let me know the outcome

Officejet Pro 8600 won't connect to wireless with Wireless extender connected

I am trying to get an Officejet Pro 8600 to connect to a wireless network, but it will not connect when my wireless network extender is connected. Once I disconnect the extender, it connects fine. Here is the setup. I have a Netgear wireless cable gateway CG3000D with a Amped Wireless Dual Band Router (R20000G) connected to the Netgear via ethernet cable. The Amped router is setup as a wireless extender, the Netgear and Amped share the same SSID. All my other devices work just fine connecting, laptops, cell phones, and IPads. When the Officejet 8600 tries to connect with the Amped connected, it tells me invalid password. Once I disconnect the Amped, the Officejet connects just fine. Any ideas how to get the Officejet to connect to the wireless with the Amped extender connected? Thanks

Are you using the same passkey on the extended network? (It is best to)
If so I would try using different SSIDs. The printer will try to connect to the network with the better signal which might change depending on wireless interference. There is no way to force the printer to connect to one network over another if the SSIDs are the same.
One other possibility. Is the passkey the same for both 2.4 and 5ghz on the Amped Dual Band router? Most routers can be set up to have different passkeys for each band. The printer is a 2.5ghz device and will need that password the same on both the Amped and Netgear routers.
Please let me know your results. Extending networks is becomming more common. Understanding how to work with them will help everyone.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

HP Officejet Pro 8600 Premium won't print wirelessly

Ok, I have been having this problem for about a month now and cannot seem to fix it.
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP.
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks.
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled.

I have the same problem. I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect. I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house. It works great for a few days then the computer can't find the printer. The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs. This has happened several times since I purchased it 2 months ago. I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please?

Officejet Pro 8600 Plus prints with some programs, but not others.

I have a new Officejet Pro 8600 Plus connected with an Apple Airport Extreme. My iPad and Dell will print without problems. My MacBookPro using OS 10.6.8 will print iPhoto and Excell when using Parallels. It will not print using Appleworks or Office for the Mac. The Mac recognizes the printer and will print the test page. When told to print in Appleworks, the computer says it is printing, but nothing is happening.

Hello homeonthefarm,
Welcome to the HP Support Forums!
I understand you are able to print from an iPad and Dell PC with the Officejet 8600, but unable to from your Mac 10.6.8. Since it will print from the other sources it would appear to me that the printer software is not installed correctly on the Mac.
Try uninstalling the printer software, when you are running the HP Uninstaller, just prior to clicking uninstall I would like you to hold down the Control, Option & Command button then click uninstall.
When ready to install the printer, HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8.
I hope this suggestion helps.
JERENDS
I work on behalf of HP
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HP Officejet Pro 8600 - getting connected to HP ePrint

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