HP Officejet Pro 8600 ( Language change on printer screen )

I have recently purchased an HP officejet Pro 8600 printer during set up the wrong language was entered by one of my kids & I am unable to read instructions or correct the mistake The printer screen is currently in a foreign language & I am wanting to change it to English,hoping to get some instruction on how to do this.

The document here may help.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet Pro 8600. Won't print web pages

I have the same proplem with IE 11.0.9600 and officejet pro 8600 plus
Trying to print a mapquest map I found that it works with google chrome however!

Hello dhronek,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print from Internet Explorer.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
You can try to run the HP Print and Scan Doctor. IF the Doctor finds an issue, it will troubleshoot it for you. If the Doctor comes back with no issues, this could be an issue with the version of Internet Explorer you are using and this is why it works with Chrome.
Thanks for your time.
Cheers,
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W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8600 N911g always cannot print and scan after turn on the Mac from sleep

Dear Community:
This is my printer:
1. Product Name and Number
Product Name HP Officejet Pro 8600 N911g Product Model Number CM750A Product Serial Number {Private Information Removed} Service ID 23022 Firmware Version CLP1CN1150CR Total Page Count 4187
2. Operating System installed (if applicable)
Mac OS X 10.7.5
3. Error message (if any)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
4. Any changes made to your system before the issue occurred
Nothing. I just put my Mac to sleep and put it back on.
5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
Is there anyone out there who have any idea on how to solve this problem? Thank you all in advance.
This question was solved.
View Solution.

OK, here are more specific instructions:
1. Open Finder (double-click the Finder icon in the Dock).
2. On the left side of the resulting Finder window click on Applications.
3. Double-click on "Image Capture".
4. Follow the instructions above.
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I am employed by HP

Hp officejet pro 8600 all in one prints but won't scan

I have recently moved house and changed my wireless router from BT to Virgin.
I am running OS X 10.9.5
I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
I have unistalled the software and reinstalled via the HP download page but when I open HP Scan and click scan it asks me to choose which scanner - mine is selected, it then says preparing to scan and it does that for ages until it says it can't get a connection.
My printe r is a HP Officejet Pro 8600 All-in-one N911g - I am not bothered that much about scanning from the printer to the computer (I have tried to enable this option and it won't let me) I just want to be able to open HP Scan and press scan and it scan on my computer.
Any advice appreciated - thank you

Hi there @Steph390 , welcome to the forums!
I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
1. Try power cycling the network devices:
Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
Plug the router back in and wait another minute, next turn on the printer and computer.
2. Mac OS X: How to reset the printing system
3. Repair disk permissions
4. Restart your computer.
5. Re-add the printer
Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
Good luck to you
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600, bad size for print from Corel suite product

When i try to print a work with Corel Photo-Paint, or Corel Draw, I can't print to the same dimension that I see on the print preview of the program. For example if I want to print a photo in A4 format, the printer get out a sheet with a full print of a porzion of the photo as if the sheet dosen't match.
But in the print setup of Corel, for the page orientament I have "Use printer default", and for the dimension there isn't anything, but with my previous printer, this paremeter get out from the printer driver.
Please help me, because I work much with this two program, If I can't print I have to change the printer with other one!!
Thank
This question was solved.
View Solution.

Hello Lucatek2
What operating system are you running? Under printer preferences what paper type and paper size do you have set? In printer preferences -> advanced options is borderless printing enabled? Also what model of the Officejet Pro 8600 do you have? Example: N911a.
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Google cloud print for officejet pro 8600 - could not get printer information from hp.

I just purchased a new OfficeJet Pro 8600 today. Everything seems to work great except for the connector to Google Cloud Print. I can print from AirPrint, as well as emails to the hpeprint.com address, but when I try to register via the google site, I receive the "could not get printer information from HP" error message.
The printer is connected via wireless ethernet, and seems to work find otherwise. I have no restrictions on who can send print jobs, and I have changed the email address for hpeprint.com a few times, as suggested in other forum threads, but it can never connect to the the Cloud Print service. I am at the latest firmware level listed on the HP website. I have tried to initiate the connection from multiple PC's as well as multiple web browsers.
This was a big factor in purchasing this printer. Help anyone?
This question was solved.
View Solution.

Hey rch33k, I am sorry for the ongoing issue that you are having accessing Google Cloud Print. This is being looked into as this is not a singular issue and is affecting other customers as well. Engineers are currently investing this problem to try and provide a solution to it. I want to again apologize and thank you all for your patience in this matter. They only other thing to attempt at this time is to contact Google for further assistance to see if anything can be done on their end. Hopefully this will be fixed quickly
I am a former employee of HP...
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HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
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HP Officejet Pro 8600 Plus no longer printing wirelessly

My HP Officejet Pro 8600 Plus has printed wireless for both my MacBook Pro and iPad for over a year. As of this morning, it no longer will. The Wireless Network Test Results notice says "your hp printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Solution: if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this Test Report) to the list of permitted devices for your wireless router before continuing"
My "router" is an Apple Time Capsule. All this is "greek" to me. I have been trying to resolve this for 5 hours now and have made no headway as I really do not know what I'm doing. Do you have any tips (step by step) as to how to get this working again?
Thanks so much!

Well searching the web I find the support page for your printer here.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lc=en&product=4323648
Getting started, drivers, manuals are all here the get it connected.
Let’s try here. Wireless Printing Help
http://www.hp.com/global/us/en/wireless/index.html?jumpid=ex_r11400_go_wirelessprinting
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8600 - Cannot select color printing in settings

I selected grayscale printing. Now I want to print in color and cannot find how to print in color. Option not found.

Here's an answer - it might not match your setup though:
OS: Windows 8.1
Print Driver: HP Officejet Pro Full Feature Software and Driver, 2012-10-22 , Version28.8
Bring up the HP Officejet Pro 8600 software and select Set Preferences under Print:
Then on the Printing Prefrences dialog, press the Advanced button:
And then on the Advanced Options dialog, turn off the option under Printer Features for Print in Grayscale:
Hopefully that helps.
-Seth

HP Officejet Pro 8600 All in One printer - printing wirelessly from an IPAD

I'm trying to connect a HP Officejet Pro 8600 to our university campus wireless network for the purposes of printing wirelessly from an IPAD. The printer finds the wireless network when going through wireless wizard setup but gets a message that the wireless network is using security that is not supported.
The campus wireless network uses:
Security type: WPA2-Enterprise
Encryption type: AES
Can anyone tell me if these are supported by this model printer?

Hey ibebry,
The printer is designed to be used with WPA2 - Personal and not the Enterprise version. From the wiki artricle on WPA encryption:
WPA-Personal Also referred to as WPA-PSK (Pre-shared key) mode, it is designed for home and small office networks and doesn't require an authentication server. Each wireless network device authenticates with the access point using the same 256-bit key generated from a password or passphrase.
WPA-Enterprise Also referred to as WPA-802.1X mode, and sometimes just WPA (as opposed to WPA-PSK). It is designed for enterprise networks and requires a RADIUS authentication server. This requires a more complicated setup, but provides additional security (e.g. protection against dictionary attacks on short passwords). An Extensible Authentication Protocol (EAP) is used for authentication, which comes in different flavors.
If the network is using WPA-Enterprise, then most likely the 8600 will not be able to connect. Hope this helps.
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I am not an HP employee.

HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

Dear support team,
I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
Any recommends?
Thank you in Advance.
Best regards
Conny

Hi Conny,
Welcome to the HP Support forums. I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
After the PDF didn’t print, did you log into your HP Connected account? I’m curious as to what HP Connected indicated about the print job. I have included the ePrint Job Did Not Print document. It has several causes and solutions as to why the PDF didn’t print.
Regards,
Happytohelp01
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I work on behalf of HP

HP officejet Pro 8600 - Left margin on printer has shifted

The left margin on my Officejet pro 8600 printer has shift approx 1".
This is issue is not coming fro the computer it is in the printer.
It happens when I copy or produce a test page from the printer control panel.
Paper is set up properly in the paper cartridge (8.5" x 11" paper).

There is a piece of paper stuck in the printer which is stopping the full motion of the print head. Move the head/ink all the way to one side and you'll see the paper stuck in there. Just fixed this for my wife's answer.

Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

Hi All,
I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is
100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

Not a reply but another plea for help.
There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
-Printer bought about 2~3 weeks into Sept 2012
-Installed onto Macbook Pro running Lion (full updated at that time)
-Both wireless scanning from printer to computer and initiated from computer worked fine.
-Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
-Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
-Somewhere along the line it stopped communicating with my MBP
-Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
-Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
-Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
-Reinstalled HP software from disc.
Still didn't work.
-Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
8600 doesn't list my MBP as available computer to scan to
[But all the test pages done whilst in HP Utility, and others, get sent through]
Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
Hrumph
Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
Thanks,
Mike W

HP Officejet Pro 8600 Premium won't print wirelessly

Ok, I have been having this problem for about a month now and cannot seem to fix it.
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP.
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks.
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled.

I have the same problem. I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect. I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house. It works great for a few days then the computer can't find the printer. The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs. This has happened several times since I purchased it 2 months ago. I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please?

HP Officejet Pro 8600 ( Language change on printer screen )

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