Hp officejet pro 8600 multi-card reader problem

Have officejet 8600 printer/fax with multi-card reader. All worked fine when wired to Apple computer before. Went wireless last week...set up router etc. All worked fine till I tried to load an sd camera card in the printer like i had done many times before. Doesn't recognize the multi-drive...all lights start to flash..tells me i need to turn printer off/on to continue....NEVER does recognize the card reader!...
I remember there was an update from Apple that had to do with printer drivers on Oct.15th....could that be the problem or do I need to set something else because of the wireless setup?
The printer works fine otherwise....it does recognize the wireless connection for straight printing. I haven't tried the fax part yet.

Hi lincon50
I understand the memory card isn't being recognized since the wireless setup and the apple update.
Please take a look at the post from pcwizard and give it a try.
http://h30434.www3.hp.com/t5/Other-Printing-Questions/transferring-photos-from-memory-card-to-comput...
Here is a url for memory card troubleshooting.
I would test the memory card in another device.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00059994#N824
If you need more assistance just let me know.
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Gemini02
I work on behalf of HP

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HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
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HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

Hp Officejet Pro 8600 Plus network printing problems

I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer. Several problems have resulted because of this:
1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation. I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool.
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless. Please help!

techlearner3 wrote:
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I believe this is the cause of your problem. First, try another known working port in the router. Next, change the Ethernet cable with a known good cable.
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I worked for HP but now I'm retired!

HP Officejet Pro 8600+ "There is a problem with the printer or ink system..."

I have an HP Officejet Pro 8600+ that is coming up with an error message. This just happened out of the blue yesterday. The printer is just over a year old.
It says:
"There is a problem with the printer or ink system. Print head missing not detected incorectly installed or incompatable"
I have removed and reinstalled ink cartridges, the head, unplugged, cleaned, etc. etc.
HP Officejet Pro 8600+
Product Number CM750A
Serial Number {Content Removed}
Not under warranty
Please advise.
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Sorry that you are experiencing this problem. Here is a link that may assist you with the ink system.
http://goo.gl/BXDFf
It seems to be a bad print head, or it needs manually cleaned with lint free cloth and water. If these steps do not resolve the issue, contact HP Support (1800-474-6836).
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R3000 multi card reader problem

I have a problem with the sd card reader on here that it wants to format the sd card when inserted, I searched the forum for others that were having the problem, and found that I possibly need the sp29788 updated driver for it, so I downloaded it to the laptop, but am still getting the same thing. The card that I am trying to read is a 2gb that I can read with usb multi card reader, but not the one in the laptop. The driver for the multi card reader shows a 8/8/2003 date on it, the driver on the hp website sp29788 shows a 2005 date. When I installed the updated driver for it, the date on the driver still shows as 2003. What next?

Hi lincon50
I understand the memory card isn't being recognized since the wireless setup and the apple update.
Please take a look at the post from pcwizard and give it a try.
http://h30434.www3.hp.com/t5/Other-Printing-Questions/transferring-photos-from-memory-card-to-comput...
Here is a url for memory card troubleshooting.
I would test the memory card in another device.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00059994#N824
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Re: HP Officejet Pro 8600+ "There is a problem with the printer or ink system..."

I've had mine for a year and a half. All new cartridges. Called HP - they said I probably need a new printer, of course.
I have an Office Depot guarantee that's still good and an HP warrenty that's good until 2017 - that's how paranoid I am about HP - but both want me to send the printer back. This will take weeks. I am so leery of HP Printers, I kept the box behind my couch since July, 2013!
What printer should I go for next? I noticed HP is not selling the 8600 anymore. I've bought printers EVERY TWO YEARS since 1999. Epson sucks, Brother sucks. HP ink is outrageously expensive. Any ideas?

Thanks for asking, Bob. Prepare for my screed: Saturday night, I was on the phone with an HP tech, Andre. After an HOUR, he told me he'd have to transfer me to another support team which he couldn't access because HP was updating. He said the update would take EIGHT hours. I called back to get another opinion, and that guy said only TWO hours for the update, call back at 9 a.m. EST. I called and was told SIX more hours to go, so Andre was correct. Andre said he would call me back at 6 p.m. EST. He did not call, but when I called HP and asked for a supervisor, he told me that Andre had called me at 12 p.m. Sunday afternoon. He lied. I have caller ID on my phone and on my TV. No call from Andre.
The supervisor then transferred me to "one of his best people, she went to college." Okay, he was right, Ann was exceptional, but she made me do everything I had already done six times: unplug, take out the cartridges, take out the whole printer head, put them back in - nothing. She said that HP could send me a new printer by the next morning, which I thought was very optimistic, but things were looking up UNTIL she transferred me to Cindy who said NO NEW PRINTER just the printer part. I said I had three more years on my warrenty which cost me $47.00 and I WANTED A NEW PRINTER BECAUSE THE 8600 IS A CRAPPY MACHINE THAT HP DOES NOT EVEN SELL ANYMORE AND THERE ARE NO LESS THAN 55 COMPLAINTS ON THE HP FORUM. There was smoke coming out of my ears, I'm sure.
Cindy stuck to her guns and I asked for HER supervisor, but that person/department doesn't work on Sunday. So, I have to call back after 8 a.m. EST Monday. I will NOT accept any offer except an ENTIRE NEW PRINTER. I paid $25 for a warrantee from Office Depot, which is where I bought the 8600. They went out of business - just across the street and joined another company. They are now Office Max and the closest store is an hour from home. So, I have paid over $70 in warrantee fees and I'm not accepting just a part that might last only a year or so like this one did. How do they know that the printer itself isn't ruining the printer head? They don't. I also asked for all new ink. There $100 worth of ink in this piece of crap and I don't want to lay out another $100 to replace it.
I've had two PCs since 1999, but this is the FOURTH HP printer that has pooped the bed. I got an Epson when I bought my Dell PC in 1999, which I replaced with an HP. I bought a new HP PC in 2011 and I've been through THREE HPs and ONE Brother. I got an HP printer THREE times for this PC. When I did my due diligence, I saw that the HP 8600 was selling in some stores for $300, so I thought I was set with this machine. I turned in my old, dead HP to Office Depot, got credit, which I put into this machine. That was in July 2013. What a scam these people have going. This is called PLANNED OBSOLESCENCE, and the public is aware. I HAVE HAD IT!

Accessing SD Card over network - Officejet Pro 8600

Is it possible to access the SD card slot on my HP Officejet Pro 8600 Plus from my computer over my network? My printer is a wired connection to my router. I would like to copy the photos on it to a folder on my computer.
Running Win 7 Professional 64-bit.
Tom
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Hi,
Please use the following instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&docname=c00149194
Regards.
BH
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Problem with Officejet Pro 8600 wireless printing

HP Officejet Pro 8600 will no longer print wirelessly from laptop, but will from IPad and Android phone using Samsung and Google Print. Used to work fine. Unaware of any changes to settings in either printer or computer setup. Have gone thru all trouble shooting steps including rebooting computer, router, and printer. Computer is connected to internet and bluetooth is on and working. Computer finds the printer but says it's offline. Printer settings say printer wireless is on and is connected to network but wireless light will not illuminate.
As you can tell, I'm no expert. Experienced user, but not in wireless issues. Computer is Windows 8.1. I've read all the support info on this problem on the HP website and taken as many steps as looked appropriate (or I understood). Everything so far looks nominal except for the wireless light on the printer.
Any thoughts?

Well, I finally got it to work by resetting and rebooting everything, starting with the modem/router, then laptop, I-Pad, and Android phone. Wireless light on the printer doesn't seem to be an issue. My Att DSL line is spotty at best, giving the modem not much to work with. The interaction of all the elements is complex given the demands I put on them. I'm 75 and have owned so many computers and peripherals since 1982 that I've lost count of them. But they haven't gotten easier to work with. I should have taken training as a network administrator rather than real estate!

Officejet pro 8600 will not print card stock

I just purchased the Officejet Pro 8600 and cannot print card stock. I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support. There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2. Any suggestions? I print card stock regularly.

Hi breannemk,
Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
Please reply back with the requested information so we can begin troubleshooting.
Thank you,
HevnLgh
I work on behalf of HP
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Multi page scanning on Officejet Pro 8600 with flatbed

I had to replace a 6400 series HP multi process with a HP Officejet Pro 8600. With the old software it would ask if there were any more pages when using the flatbed scan option. I can't figure out how to do this using the new software and it automatically creats the file after 1 page. Any advice would be appreciated.

Hi,You may scan multiple pages from the Flatbed glass by using the HP Scan software. Open the HP Officejet Pro 8600 software and click the Scan a document or photo option.Select PDF, ensure the Show Preview box is checked and the resolution being set as 300 dpi or below. Click an Scan and use the Add Pages button to add additional pages. Shlomi

Problems with lcd screen HP Officejet Pro 8600 e-All-in-One Printer - N911a

The backlighting on my lcd screen has all but gone out. Product HP Officejet Pro 8600 e-all-in-one printer - N911a

Hi greenbeaner, I see that you're having problems with your printer's display. I would take a look at the document below. Officejet Pro 8600 Let me know how it goes.

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
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Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
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Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet pro 8600 plus e-all-in-one color managment problem.

please help, I'm a photographer and I own officejet pro 8600 plus e-all-in-one printer. I want to print my photos using this printer, but it never print them right, so I bought Colormunki photo to calibrate my monitor and my printer and match them together. The problem is I can't control the printer color management !!! I want to disable it, so I can use the printer profile in Photoshop or other applications to get the right prints. my prints are darker when I set the color management to be handled by the application, or I make the printer handle it but I will end up with wrong colors. I really really need to change the profile of the printer. how ?????? otherwise I really have no use of it in my work.

Jassim,
Kudos to you for figuring out how to better control the outcome for what you require.
I have learned something new today. Smiling!
Did you create the new profile manually or add it in from a previously saved setting? Filename / filetype?
It has been a while since I used Photoshop. I am thinking I may take another look at my old favorite.
Edits << 27-Dec-2014 >> Added the following links:
Profile Support Center
How to use ICC color printer profiles for inkjet printers
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It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

HP Officejet Pro 8600 network problems

HP Officejet Pro 8600 can't be accessed through router. ROKU changed some settings in router. What settings are a must?

There are so many different settings. Do you know which ones the ROKU changed?
Do other wireless devices still connect to the router OK?
In most cases the printer should adapt to changes unless they are the network name and password. If you haven't tried ityet turn the printer off, let sit a minute then turn it back on again. That will force the printer to negotiate with the router to get any settings changes. If the blue LED on the printer does come back on lit (no blink) then the printer is communicating with the wireless network properly again and your problem might be with a IP address change.
Let me know the status of the blue LED on the printer after the power cycle.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Problems with my printer HP Officejet pro 8600 Plus + Yosemite

Hi got problems with my printer HP Officejet pro 8600 Plus till I installed Yosemite it is not recognized so what can I do now.. No new drivers found by HP

Thanks for this AnnRT!
I've spent the best part of a day trying to figure this out. Everything was fine and then one day nothing worked! I have narrowed the issue down to Bonjour via WiFi as everything worked fine via USB, and via IP over WiFi.
I've now set a static IP for the printer and things seem to be working fine again
Thanks!
Chris

Hp officejet pro 8600 multi-card reader problem

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