HP Officejet Pro 8600 N911g won't print from applications from IMac OS 10.7.5
Just had a software update today, now it won't print from applications (Excel, Word, etc). I've done all the troubleshooting in the exact orders and have also shut everything down, reinstalled, turned off router, etc. Don't know what else to do. Prints out printer status report, Wireless network test results shows that no problems found, congratulation on the successful setup of your wireless printer. IP addresses on wireless and printer are similar. Looked all over forum, but couldn't find a solution. Printer is not even 2 months old. Doesn't make sense. Seemed to stop printing after we used the scanner, not sure if that is an issue for any reason. Any help would be appreciated, thanks.
Just had a software update today, now it won't print from applications (Excel, Word, etc). I've done all the troubleshooting in the exact orders and have also shut everything down, reinstalled, turned off router, etc. Don't know what else to do. Prints out printer status report, Wireless network test results shows that no problems found, congratulation on the successful setup of your wireless printer. IP addresses on wireless and printer are similar. Looked all over forum, but couldn't find a solution. Printer is not even 2 months old. Doesn't make sense. Seemed to stop printing after we used the scanner, not sure if that is an issue for any reason. Any help would be appreciated, thanks.
Similar Messages
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HP Officejet Pro 8600 N911g always cannot print and scan after turn on the Mac from sleep
Dear Community:
This is my printer:
1. Product Name and Number
Product Name HP Officejet Pro 8600 N911g Product Model Number CM750A Product Serial Number {Private Information Removed} Service ID 23022 Firmware Version CLP1CN1150CR Total Page Count 4187
2. Operating System installed (if applicable)
Mac OS X 10.7.5
3. Error message (if any)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
4. Any changes made to your system before the issue occurred
Nothing. I just put my Mac to sleep and put it back on.
5. In the subject title, include a brief, specific description of the problem, and your product information (i.e., product name of your laptop, notebook, printer, other device, etc.)
After several issue which prevented me from printing I uninstalled all HP software on my Mac OS X 10.7.5 laptop. I downloaded and installed: Officejet-Pro-8600_v12.23.0.dmg after complete I can print and scan. then I go home and put my laptop to sleep. after I come back to work this morning I cannot print and scan again. HP utility cannot connect to that printer because all information there (all fields) displayed as: unknown Please help.
Is there anyone out there who have any idea on how to solve this problem? Thank you all in advance.
This question was solved.
View Solution.OK, here are more specific instructions:
1. Open Finder (double-click the Finder icon in the Dock).
2. On the left side of the resulting Finder window click on Applications.
3. Double-click on "Image Capture".
4. Follow the instructions above.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP -
HP Officejet Pro 8600. Won't print web pages
I have the same proplem with IE 11.0.9600 and officejet pro 8600 plus
Trying to print a mapquest map I found that it works with google chrome however!Hello dhronek,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print from Internet Explorer.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
You can try to run the HP Print and Scan Doctor. IF the Doctor finds an issue, it will troubleshoot it for you. If the Doctor comes back with no issues, this could be an issue with the version of Internet Explorer you are using and this is why it works with Chrome.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP -
Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.
Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping! -
HP Officejet Pro 8600 Premium won't print wirelessly
Ok, I have been having this problem for about a month now and cannot seem to fix it.
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP.
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks.
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled.I have the same problem. I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect. I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house. It works great for a few days then the computer can't find the printer. The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs. This has happened several times since I purchased it 2 months ago. I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please? -
HP Officejet Pro 8600 Plus will not print from my MacAir
I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!
Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP. -
HP Officejet Pro 8600, bad size for print from Corel suite product
When i try to print a work with Corel Photo-Paint, or Corel Draw, I can't print to the same dimension that I see on the print preview of the program. For example if I want to print a photo in A4 format, the printer get out a sheet with a full print of a porzion of the photo as if the sheet dosen't match.
But in the print setup of Corel, for the page orientament I have "Use printer default", and for the dimension there isn't anything, but with my previous printer, this paremeter get out from the printer driver.
Please help me, because I work much with this two program, If I can't print I have to change the printer with other one!!
Thank
This question was solved.
View Solution.Hello Lucatek2
What operating system are you running? Under printer preferences what paper type and paper size do you have set? In printer preferences -> advanced options is borderless printing enabled? Also what model of the Officejet Pro 8600 do you have? Example: N911a.
Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
When a solution is found please mark the post that solves your issue. -
HP Officejet Pro 8600 - Now won't print in Black Ink Only!
Hi! After previously owning the Hp Officejet 8500a pro and experiencing numerous issues related to the 'Black Only' printing! We then decided to scrap the HP Officejet 8500a and move on to a new printer! We did a LOT of research into the new printer and at the time of purchasing the 8600 around August 2012 last year, we found no online content of similar issues relating to the 8500. We even contacted Live HP support to check if the 8600 would print in Black Ink Only with the colours cartridges levels at empty. The HP live chat representative informed us the printer WOULD indeed print in black only with all COLOUR cartridges installed and empty. Since we bought the new 8600, we have replaced just the Black setup cartridge with a Genuine HP Black 950xl. A few days ago all colours where at about 10% levels, apart from the yellow which then ran empty. We have been printing in Black Ink Only with the following message appearing, since the yellow ran out: "Yellow Cartridge out of ink, click continue to print in Black Ink only" As of this morning, the below message appeared with no option to print ink black only! "Depleted cartridges must be replaced to resume printing" The Yellow and now Magenta where out of ink, with no option but to purchase both cartridges, we replaced them and ran off 8 order sheets in Black Ink Only. Both cartridges where replaced with Genuine HP. Directly after printing these 8 pages, the current Ink Levels are now: Magenta - 100% fullCyan - Has now ran out with a Red X (Annoying!!!)Yellow - Is showing a 10% Ink level with a brand new cartridge installed!!!Black - 40% full 1. Why am I no longer able to print in Black Ink Only with the empty colour cartridges installed?2. Why is the Yellow showing 10% full with a brand new ink cartridge installed full of ink? Does anyone have any advice on how to resolve this, I would very much appreciate some imput. Kind RegardsKev Challis
I know it won't print without a cartrige. I was trying to explain that this "problem" is one that needs to be prepared for in advance by not having empty cartriges installed. I am not trying to find a way around the way the printer is made to function. My printer came with the color cartriges that I plan on having for a long time because I rarely need to print anything in color. The link Jason posted clearly states that this printer, being a IIC, needs all cartriges installed in order for it to print. Here is the section: For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed. In HP IIC systems, all supplies are required to be installed in the printer for the printer to function. (empahsis mine) Why it needs all supplies installed to function? I don't know and don't care. Why does it not print with empty color cartriges installed (the first question of the person that started this thread)? I don't know and it doesn't really matter. Have one set of color cartriges on reserve in case one of the ones you have runs out of ink. Don't want to hassle with this "problem"? Own another printer that is not an IIC inkjet printer.
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Officejet Pro 8600 Premium won't print cardstock - error message of "out of paper" appears
My printer won't print cardstock, the error message says "out of Paper". I have tried 3 different types of cardstock and it won't accept any of them. It will print on plain paper. Is this machine defective? HELP...URGENT
I must be able to print cardstock. The computer was just set up today...it is brand new and purchased directly from HP.After trying a lot of different things, for some God-only-knows reason, this is the trick that worked for me. This is really more of a hack than a true fix, but I'm not picky when it's 2 AM and I don't have any other options:
(1) In the paper tray, alternate one sheet of the cardstock paper with one sheet regular plain paper. Make sure the tray is full, but not over-full. (This HP help article says not to do that but... whatever.)
(2) In the Print dialogue box (however you can get to it) select the "Plain Paper" preset (not "thick paper" or "cardstock"). I had it on "Best" as you can see it the screen shot, but I don't think this is important.
(3) I only had a single-page document, which I needed to print 30 copies of, so I inserted a blank page as a second page in the document file (a pdf).
(4) I then made sure "Collate" was selected in my print settings.
If you have a multi-page document, maybe you will need to insert a blank page every other page... which sounds like a pain, and I feel for you.
Note: You'll need to monitor the printing closely - if ever the printer pulls two pages through instead of one, you'll need to pull the paper tray out and add a piece of paper so it's alternating correctly.
With this, I was able to print multiple copies without ever stopping. After a full day of fighting with the printer (which may or may not have included sacrifices of limbs under a full moon to the printer gods... just kidding) this was like magic.
Hope this works for you - or other people who read this thread. This is a really frustrating situation.
PS. Before I did this, I also did a full reset of the printer, which included:
1. Turning off the printer and unplugging it for a full minute
2. Printing 100 blank pages
I have no idea if this helps, but if this hack isn't working for you, this "reset" is worth a try. -
Officejet Pro 8600 Plus - won't print wirelessly
Installed a new 8600 Plus printer. Installed it onto my network. My laptop sees the printer and the scanning function will fire off and talk back and forth with my laptop. When I try to print, though, the printing fails with "Unable to Communicate with Printer" error. Any ideas on how to solve this?
This question was solved.
View Solution.I have already tried the HP Scan & Print diagnostic. All tests pased, however I still cannot print wirelessly.
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Unable to Communicate with Printer. HP Officejet Pro 8600 N911g
Unable to Communicate with Printer. HP Officejet Pro 8600 N911g {Removed for privacy}
I cant even connect to the printer on IE, Firefox I get in just fine.
I have it set to only warn of ink when printing so what fix won't work
I noted my Firmware
I am on Win 7 64 bitAre you receiving any error messages when you print from the desktop? Its possible the print spooler is having issues which is not pushing the jobs to the printer. Lets restart the print spooler to get any old jobs that could be stuck in the queue removed.
1. Press the start orb in the bottom left on the screen.
2. Click on "Run"
3. Type "services.msc" (without the quotes)
4. Locate the Print Spooler service in the right column
5. Click restart on the service link on the left
After it restarts the spooler go ahead and retry printing. Let me know if this works.
Thanks,
Sean
-------------How do I give Kudos? | How do I mark a post as Solved? -------------------------------------------------------- -
Hello All,
I have a printer installed an AIO HP Officejet Pro 8600 N911g which is cappable of scanning either by flatbed or feeder to a networked drive/folder. For the most part this works fine, however 2 times out of 10 it produces the following error;
"Cannot connect to \\'Server details\Folder location path'. Make sure the remote computer is turned on."
Now I have seen many post about disabling the filewall and other, however none of this type after an install.
Some obvous checks have been made already, Network cable replace, Changing of the destination folder location, and reseting the password for the scanner to auth as well as confirming the permisions. And each time the tests via the web console and physical tests work fine though this doesn't last.
Could anyone help?
ThanksHi @Paperjam27
From your description, it sounds like the issue is intermittent. It can sometimes be challenging to identify the root cause of an issue when the problem is not consistent, but I am happy to work with you towards a solution. I suspect the issue might have something to do with the network. I know you said you have tried a new cable and done some troubleshooting already but bear with me here.
When you say you replaced the cable, do you have an Ethernet cable connected between the printer and the router? if not, then I wonder if there is some sort of interference on your wireless connection. Is your router is a dual band router broadcasting both 2.4 and 5.0 frequency? The printer only works on 2.4GHz, maybe this is the root cause.
The channel your router is set to can impact your network consistency too. For example, if you are on channel 11 and others in your area are also on channel 11 or even 9 or 10 it causes congestion on that channel. Think of the channel like a highway or interstate, the more cars on that highway/interstate, the slower you go due to congestion, if you are on a highway with less people are on it, it is more like smooth sailing! You can print a network configuration page to see what channel you are using and see what channel others in your area are no. If the higher channels are most common you might consider changing yours to 1, 2, or 3, and visa versa. How to: Printing a Network Configuration Page.
has this ben an issue since you have had the printer or did it recently start happening? If this only recently started, can you think of anything that changed recently? Do you have only one access point (router) or do you have a secondary router or extender? Can you think of anything that might be interfering with your network, and do you find the issue occurs more at a certain time of the day than others?
I found on my network at home, I was often seeing delays in response time in the early evening because others are coming home from school and work and 'clogging up the channel', I changed the channel and have had little to no issue since.
Let me know if you think of anything, and post back with the answers to the questions I have posted and I will get back to you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP -
I cannot "scan to computer" with my HP Officejet Pro 8600 N911g ) - The option has been enabled
I cannot "Scan to Computer" with my HP OfficeJet Pro 8600 N911g - The option has been enable in the HP Utility - but I receive a communication error message - I'm connected to the computer using a Linksys Wireless Router and I am using OS X 10.5.8 - I can print wirelesly and I can use Web Scan, so the connection is good.
How do I resolve the issue?petergole,
To make sure we aren't dealing with a software problem lets try to uninstall with the 'scrubber option' like this:
1. Go to Applications/Hewlett Packard/ click on HP Uninstaller and click Continue
2. Highlight your device on the left pane
3. Hold the Ctrl, Opt and Cmd keys and click on Uninstall
4. There will be a pop up that asks if you are sure you want to uninstall ALL hp software. (At this point, if you continue, any HP printers you have installed will need to be reinstalled)
5. Click Continue and let it finish
Now, run a Software Update. This can be done by clicking the Apple in the top left of the screen then clicking Software Updates.
Next, let's reset the printing system:
Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Default tab on the top of the window. Look for the printer, select it and wait until the "Add" button becomes available. Click it.
Finally, use this guide to reinstall: http://goo.gl/Na4Qm
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too. -
OfficeJet Pro 8600 N911g cannot complete s/w installation on laptop running XP
Initially, successfully installed the 8600 s/w on a Dell D810 laptop running XP which is linked both via Ethernet and wirelessly to the same LAN as the printer. The printer is wirelessly linked to a port on a WAP device connected to the LAN/router. After setting up the router with DNS 8.8.8.8 and 8.8.4.4 addresses, successfully set-up e-Print function thru Verizon high speed internet connection. This confirms that the my LAN and Internet can see the printer connection through the WAP. Guess I should have left well enough alone, but I decided to also install the printer on my desktop, a Dell XPS desktop (also running on XP) that is linked thru a wired Ethernet connection to the same LAN.
The XPS s/w install was flawless and I can print from the desktop and HP e-print functions continue to work on the 8600, but I can no longer print from the laptop. As I mentioned, the s/w did load successfully on the laptop when I initially installed the printer. Following a suggestion on HP's website, I uninstalled the HP 3800 s/w in an attempt to reinstall the printer on the laptop. However, I have not been able to successfully reload the s/w on the laptop, despite numerous attempts.. The program can find the printer on the LAN, it always comes up with the same result: "The printer was unable to be installed over the network". I confirmed that there is no firewall or security setting blocking the s/w load.
As part of my problem resolution, I've also followed the procedures contained in HP Troubleshooting Your Wireless Connection but still cannot complete the installation process on the laptop. In my latest attempt to resolve the problem, I marked the 8600 as shared on the XPS desktop system, as suggested in another post, but suspect that would only affect USB-connected printers, not those that are wirelessly connected.
When I downloaded the HP Hardware Diagnostic Utility (HPHDU), it also was able to find the printer on the LAN but displayed a message: "We're sorry but the OfficeJet Pro 8600 N911g in not supported by this utility".
Can anyone offer a suggestion as to why the 8600 install worked successfully when initially loaded on my laptop but I cannot reload it? That could provide a clue as to what is blocking the reinstallation on the laptop. As I said, the desktop s/w loaded successfully and I can access the 8600's functions from there. Each of the HP utilities I downloaded from HP and have run on the laptop can find the 8600, but none can complete the s/w load so that I can use the printer from the laptop.
The LAN also has an Ethernet link to a HP OfficeJet 7310 that can be accessed from any PC on my network, so I reluctant to entirely remove all HP software so I can at least have one printer operational. I feel like I am on the bleeding edge of technology so any help is appreciated!
Thanks.Hi,
Thank you for posting,
I see that you have issues with reinstalling the Officejet pro 8600 drivers on your DELL Laptop.
In order to resolve the issue, please follow the steps given below:
1. Please uninstall the printer drivers by going to Add or Remove programs in control panel. Then click on start and click on Run. In the run window, please type Taskmgr.exe and click on OK. In the task manager window, please click on the Process tab and check if there are any HP Processes running. If there are any HP Processes running, please select the process and click on end process.
2. Then click on Star and click on printers and faxes. Then the printers and faxes window, please click on File in the menu bar and then click on Server Properties. In the server properties window, please click on the Drivers tab and check if the HP Deskjet drivers are included. If you find any, please select the drivers and click on remove and then click on apply and click on OK.
3. Then go to C:\ProgramFiles\HP and delete the folder with the name of the name of the printer.
4. Then go to C:\Program Data\ and delete the folder with the name of the name of the printer.
5. Then go to C:\Windows\System32
And delete the HP DLL files related to the printer.
6. Then go to C:\Windows
And rename the twain_32 folder to twain_32_old.
7. Then click on start and click on Run. In the run window type %temp% and press enter. In the Temp folder delete all the files.
8. Delete HP Printer Software entries in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the Registry Editor window go to
HKEY_CLASSES_ROOT\Installer\Products and then click on each folder and check if that entry belongs to HP. If you find any entry related to HP, please delete it.
9. Then go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\
and then click on each folder and check if that entry belongs to HP Printer. If you find any entry related to HP printer, please delete it.
10. Then go to C:\Documents and Settings\All Users\Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
11. Then go to C:\Documents and Settings\User name of the computer\AppData\ Hewlett Packard or HP Folder
And delete the folder with the name of the printer.
12. Assigning the permissions in the registry.
a. Click on Start and click on run. In the RUN window, plase type Regedit and click on OK.
b. In the registry editor window, please right click on HKEY_CLASSES_ROOT and click on permissions.
c. In the Permissions window, please select each user and assign full permissions.
d. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
e. Then right click on HKEY_CURRENT_USER and click on permissions.
f. In the Permissions window, please select each user and assign full permissions.
g. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
h. Right click on HKEY_LOCAL_MACHINE and click on permissions.
i. In the Permissions window, please select each user and assign full permissions.
j. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
k. Right click on HKEY_USERS and click on permissions.
l. In the Permissions window, please select each user and assign full permissions.
m. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
n. Then right click on HKEY_CURRENT_CONFIG and click on permissions.
o. In the Permissions window, please select each user and assign full permissions.
p. Then click on Add and type everyone and click on OK. Then select everyone and assign full permissions and click on Apply and click on OK.
q. Close the Registry editor.
13. Then Click on start and click on run. In the run window type MSCONFIG and press enter. In the system configuration Window, please click on the Startup Tab and then click on Disable All and then click on Apply.
14. Then click on the Services tab and then check the box “Hide all Microsoft services” and then click on Disable all and then click on Apply and then click on OK.
15. Please restart the computer. Then click on Start and click on run. In the run window type Services.msc and Press enter.
16. In the services window, please right click on each service mentioned below and click on restart.
a. Windows Image Acquisition
b. Shell Hardware Detection
c. Remote procedure call (RPC)
17. After restarting the above services download the drivers from hp.com and start the installation.
Once the installation is completed, please try to scan and check.
Please follow the steps given above and that should resolve the issue.
If the issue still persists, please follow the steps given below:
1. Click on Start and click on Run. In the run window, please type services.msc and click on OK.
2. In the services window, please right click on the “Windows Image Acquisition Service and then click on Properties.
3. In the Properties window, please click on Dependencies window and check the dependencies.
It should be “Remote Procedure Call” and “Shell Hardware Detection”. If you find anything else, then you will have to change the dependencies of the services.
4. Close the Properties window and then make sure the Remote Procedure Call service and the Shell Hardware Detection services are Started. If any of these services are not started, please restart these services and then restart the Windows Image Acquisition service.
5. Please close the services window and then click on start and click on run. In the run window type regsvr32 shimgvw.dll and press enter.
6. You will see a Popup window on the screen, click on OK and close the window and then try to start the Windows Image Acquisition service.
If the Dependencies of the Windows Image Acquisition service is different from the one mentioned above, then please follow the steps given below to change the dependencies:
a. Click on Start and click on run. in the Run window type Regedit and click on OK.
b. In the Registry window, please go to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\stisvc
c. In the right hand side of the Registry editor window, please right click on DependOnService and click on Modify.
d. Then in the Value data filed enter
RpcSs and press enter and then type
ShellHWDetection
e. Then click on OK.
f. Then go to services and try to restart the Windows Image Acquisition service.
Afetr restarting the Windows Image Auquisition service, please try to reinstall the printer drivers.
Please follow the steps given above and that should resolve the issue.
Thank you.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP) -
Can't Login to Embedded Web Server for HP Officejet Pro 8600 N911g
I have a HP Officejet Pro 8600 N911g that I am trying to access in order to update the adress book for the scanner but in order to do that I must login. I have never set up a user name or password for it. Is there a default username and password?
Hello @jessescopely,
Welcome back to the HP forums.
I understand that when you try to access the EWS (Embedded Web Server) for your Officejet pro 8600, you are prompted for a username and password.
Unfortunately there is no default username or password.
On rare occasions this can be fixed by restoring the network defaults.
Go into the Setup menu.
Select the Network sub menu.
Choose Restore Network Defaults.
I have also sent you via private message the steps to reset your printer back to factory defaults.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
If neither of those clear the password, please call our technical support at 800-474-6836.
If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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