HP Officejet Pro 8600 only print 1/4th (maybe less) of a page and blows it up...

Hi!
A program I work on at work (which is distributed to people selling my employer's products) has trouble printing correctly on an HP Officejet Pro 8600.
Only part (maybe 1/4th) of the page is printed and is expandeds to fit all the page.
This program prints flawlessly on everybody else's printers.
These people don't work for my employer so we have no control over which printer they chose, they each provide their own printer.
Only the HP Officejet Pro 8600 has trouble printing my employer's program output...
What could be the cause of that? I assume it could be a driver or setting problem but the person who has that problem keeps on insisting he doesn't have that problem with other programs so if it's a driver problem, it doesn't affect his other programs.
The output of the program has a lot of pictures, could this be caused by some sort of OOM (Out Of Memory) problem? I know old lasers/led printer used to have a similar problem when their memory was full.
Any ideas?
As I said only one person who uses an HP Officejet Pro 8600 has that problem, other printers, both made by HP and other brands don't have that problem...
Thank you!
Nick

Hello Nick-
Without knowing the customer's operating system, I can only provide a few guidance responses.
First, have they tried HP's Print and Scan Doctor to see if it can identify any issues? Here's a link to the page, select the OS and you can find the software under Utility - Diagnostic Tools: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=4323659&task=&
If that doesn't work, you can try reviewing this troubleshooting document for a few steps that might help to reset the settings on the printer: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02866222&tmp_task=solveCategory&cc=us&dlc=en&lc...
I hope those suggestions will resolve the issue. Best of luck to you and your customer.
Handypants
Although I am an HP employee, I am speaking for myself and not for HP.
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That is great to hear Roses66. If you could mark my previous post with the 'Accept As Solution" it will help others in this community to find our conversation easier.
TwoPointOh
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I work on behalf of HP
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Hello,
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R a i n b o w 7000I work on behalf of HP
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Hello sanpanchobob,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I saw your post about the issues you are having with your Officejet 8600 and Windows 8.1. Although I noticed you have done the majority of troubleshooting, I would like to recommend a Level 3 or Level 4 uninstall and then an install. See below for the details.
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Take care,
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8600 only print 1/4th (maybe less) of a page and blows it up...

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