HP OfficeJet Pro 8600 Plus-- ink cold / freeze?

I have an HP Officejet Pro 8600 Plus. Bought new ink cartridges last night and left them in car (28 degrees F.).
will the quality of printing be affected?
Will there be any damage to the printer?
Will the life of the ink cartridges be decreased?

Hello 749,
I understand you are interested in the proper care for the HP ink cartridges you purchased for your OfficeJet 8600 Plus. To answer your question it is recommended to Keep ink cartridges sealed in the original package until they are installed. Store at temperatures between -15 and 35 degrees Celsius (5 and 95 degrees Fahrenheit). So no, you should not have any problems with the quality or be worried that it will damage the printer.
I would like you to take a look at Storing and Handling Ink Cartridges and Storing Opened Cartridges and Printheads these great documents have some very informative information that I am sure you will find helpful.
If you have anymore questions, please let me know.
Thank you,
HevnLgh
I work on behalf of HP
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Similar Messages

Officejet Pro 8600 Plus ink system failure

I suddenly started having error messages staing there is an ink system failure. Sometimes it changes to a "missing or failed printhead" This happened just after the printer downloaded an update which I assume was new firmware. I found a troubleshooting guide on the support site and tried it, but have not resolved the problem. It is late so I plan to try again tomorrow, but wondered if others had this problem after a download.

I have the same problem on my officejet pro 8500 a909g. I get thee message, renew the magenta cartridge! I did that, but stille get the same message and I cant print at all. I am afrais that HP has pre programmed the printer to go down after some working hours or a given amount of outprint. I do not know where to get assistance to solve the problem, but will let you know if it succeed. I am from Denmark. Best regardsSteen

Officejet Pro 8600 Plus says ink is empty when it is not

Each time I have to change one cartridge on the Officejet Pro 8600 Plus I check how full the other cartridges are. Typically the yellow one is 75% full and the other colours about 50%.
So I buy and install one cartridge. It doesn't matter if it is a black one or a colour one. I replace it with a genuine HP cartridge. That goes fine and comes up as now being full. But immediatly after this it tells me the other cartridges need to be replaced too. I go through all imaginable fixes (including a hard reset of course) but nothing changes - it still insists that the other cartridges are also empty. Of course it now won't print (unless I want to print in black only).
This means that every time I have to replace one cartridge I end up replacing all four. So now I have a stack of old cartridges that are at least half full but cannot be used - what a waste of money! How did HP design a printer like this?

Hello,
Understand that you are facing with replacing cartridge even though they still have ink.
Let me direct you this troubleshooting guide to clean the cartridge contact.
If you're still encountering the issue after cleanin, please refer to the below link to check if there is any out-of-date or missing drivers.
http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-Plus-e-All-in-One-Printer-series---N911/43...
Please let me know how it goes.
-Bryan-
*I am an HP employee*
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OfficeJet Pro 8600 Plus fried by thunderstorm - how can I removed ink cartridges

A thunderstorm last week fried the power supply of my OfficeJet Pro 8600 Plus. The printer is beyond economical repair so I have ordered a new printer.
With no power, the ink cartridge carriage is stuck in the far right position where it is impossible to remove the four relatively new ink cartridges. Ink is not cheap ... would like to be able to salvage the ink cartridges from the disabled printer but cannot figure out how to release the carriage.
Any sugguestions would be appreciated.
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Hello ,
Welcome back to the HP Support Forums!
Sorry to hear about the Officejet 8600 taking that kind of damage in a storm. Regarding the inks not being accessible, the only thing I can think is to reference the carriage jam support guide.
A 'Carriage Jam' Message Displays on the Printer Control Panel
The only thing I can really offer as a suggestion is try manually moving the carriage over. If it is locked into position and are unable to move the carriage, if you fell comfortable, use a screw driver to "assist" the carriage to move. Since the printer is damaged and you are already planning / have replaced it, it wont hurt it.
Cheers,
JERENDS
I work on behalf of HP
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HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hi I have just replaced my black XL cartridge and was asked to share info with HP on my
HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g
part of that info gave details to HP of the actual amount of prints so I'm really interested to know what the number of pages I printed off is
does anyone know a way I can find this info out please?
thanks
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Touch the front panel and use the back arrow if needed to get to the home screen. Next touch the four ink droplets at the top right of the screen, then touch "Print Report". Items 12-14 will be the total pages, color pages and borderless pages printed.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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My printer HP Officejet pro 8600 plus makes a lot of noise while printing

My HP officejet pro 8600 plus, makes a lot of noise while printing, ink levels are ok, and printing is ok. it was makiing lines before but not anymore

Hi,
Check first if the printer is connected directly to a wall outlet.
Check if the carriage is moving freely and there is no obstructions inside the unit.
Clean the paper rollers once.
See if doing these helps you
Thanks
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Officejet Pro 8600 Plus cannot open toolbox

I have an Officejet Pro 8600 Plus configured to use wireless networking. It prints, scans, faxes and everything is good. I can access the EWS and do everything just fine. However I cannot use the software Toolbox to access my printer settings. I cannot check ink levels or anything else using the software. Main system is on Windows 7 Ultimate x64 and my laptop wich is on Win 7 Ent. x64 is having the same issues.
Anybody else seeing this?
-bill
-bill

Here's the answer to the problem. It's a good one clearly presented.
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Solution-to-fix-error-message-when-acc...
-bill
-bill

OFFICEJET PRO 8600 PLUS HAS POOR QUALITY, BLACK TEXT HAS HORIZONTAL LINES & FADING

I have a Officejet Pro 8600 Plus which is a few months old. It gets light use although I'm a graphic designer working from home.
The problem just started with a very poor print quality. The black text fades in and out, has horizontal lines through it. The color text also has horizontal print qualities.
I replaced all of the color ink cartridges, the black is mostly full.
I have repeatedly run the Align Printhead and Clean Printhead functions on the printer with no improvement.
What can I do at this point? I need the printer function very soon.
I'm on a Mac OS 10.7.5

Hello Brembo50,
Welcome to the HP Support Forums!
Regarding the Officejet pro 8600 not printing a clean crisp black text, the steps you have done are very good attempts to resolve.
When you printed the cleaning, did the characters print clean and crisp? It should look like this:
Please excuse the blurry image and colors should be on the bottom of the page, how ever the above should give you an idea of what it should look like.
Performing the steps in this HP document: Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help. It will have you doing steps you have done already, I recommend doing the steps but you could skip the steps you have done already.
Let me know how things look now,
JERENDS
I work on behalf of HP
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Officejet Pro 8600 Plus - printing BLANK pages

Officejet Pro 8600 Plus... printing totally blank pages. Printer SOUNDS like it's printing... pages slowly feed out and printhead sounds like it moves back and forth...Tried all 3 levels of printhead cleaning... still banks.Tried "print reports" - blank.Attempted a local "copy" at the printer - blank. We've had the printer maybe ~ 2 years.Recently changed out cyan ink cartridge.Used on our wireless network - not directly connected to any computer.Recently upgraded main computer from Windows XP to Windows 8.1Also use a Macbook Pro on the wireless network Help!

Also... just downloaded the "HP Print and Scan Doctor"... attempting to print "test pages" and again, they sound like they're printing, but they come out BLANK. Ink levels are okay.

HP Officejet Pro 8600 Plus only printing blank pages

Hi, My HP Officejet Pro 8600 Plus currently only prints blank pages.I've gone through the following troubleshooting steps-Soft reset-Hard reset-3 levels of print head cleaning-Replacing ink When I try to realign the print head, an error pops up saying that there may be a jam, but I cannot see anything blocking it... I know the printer is out of warranty, but if there are any other troubleshooting steps, please let me know. Product Number: cm750a Kris

Hey there Kris, Welcome to the forums! I read about how your Officejet 8600 Plus is only printing out blank pages, and I'd like to help! I have a few ideas in mind that you could try and I hope they work! You mentioned that you are seeing a "jam" error, so I would like you to try out these guides:A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer SeriesA 'Carriage Jam' Message Displays for HP Officejet Pro 8600 e-All-in-One Printer Series (N911) Please try making copies afterwards and if the copies work, try printing. Let me know the results!

OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

Hello: I have the "HP Officejet Pro 8600 Plus e-All-in-One Printer model N911g" and read in the manual that it comes with Optical Character Recognition (OCR) software. I can't find any OCR software on the accompanying optial disk "HP Officejet pro 8600 series, Windows XP, VIsta, 7, 8 version 28.8".
I'm using an HP Pavilion dv7 laptop running Windows 7 Home Premium ver 6.1.7601 Service Pack 1 build 7601.
I found an entry in All Programs called I.R.I.S. registration but can't figure out what to do with it. Any help is appreciated.
Thanks,
John

Hi,
It's an option during the installtion process. Please try the following Utility:
http://ftp.hp.com/pub/softlib/software12/COL29914/HU-135728-1/hpusetup.exe
Regards.
BH
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Officejet Pro 8600 Plus

Hello.
I have the Officejet Pro 8600 Plus running on Windows 7. The printer is connected to computer by network and it is linked to the computer.
All was well with the printer untill I removed Norton and installed McAfee two days ago. Now it will not work, even with McAfee turned off.
I tried to uninstall and re install the printers programmes and driver, but it will not re install the programme or driver.
I have uninstalled all HP prog's.
Stopped all start up prog's except the Microsoft ones.
Turned off McAfee
Gone to HP and re installed the software and drivers.
These downloaded fine (took a few minutes and 123.00 MB copied) and installed.
Accepted HP licence terms and ran printer installation programme.
Got instalation complete message.
But it is not installing! Where is it downloading the programme and driver to?
Downloaded the HP Print and Scan Doctor. This finds printer and says programmes not installed. it then downloads them, but it never works. Even with McAfee firewall and scanning all turned off. If I then run it again, I get the same mesasage the programmes not installed, though it just seemed to do it....
If I go to devices / printers there is no Officejet Pro icon like there was. If I try install new printer there, I does not find the correct drivers for this HP model.
If I go to Start, all Programmes, HP and click on these icons I get message "Shortcut moved or changed"
I am at whits end with this now. Absolutly hate the McAfee.
Please help. Nick
PS.
I have got the printer partly working by using the windows available driver HP Officejet Pro K8600 Series, but this is not the correct driver. It will not scan and has very limited printing functionality.
Windows also shows a FAX - HP Officejet Pro 8600 driver, but this did not work when I tried it. Is this the proper driver for this printer??
When I try to get windows to download new drivers it goes looking but says it is unavailable and to try again later. :-(

Hey there @Nick-S!
Thank you for posting on the HP Forums!
I can see that you are experiencing some software issues with the Officejet Pro 8600 after re-installing McAfee. I would be happy to provide some suggestions that may help resolve the issue!
I suggest restoring the network defaults in the printer, power cycling the router and reconfiguring the printer on the wireless network. To restore the network defaults press the Wi-Fi icon on the printer and go into settings. Under settings should be an option to restore the network defaults. Once the network defaults in the printer have been restored power cycle the printer and power cycle the router for 20 seconds. When the printer turns back on press the Wi-Fi icon again, go back into settings and run the wireless setup wizard.
I understand you have re-installed the software but the printer is still not recognised. I recommend uninstalling the HP software one more time. After the uninstall is complete it would be a good idea to perform a disk cleanup in the computer. A disk cleanup will improve computer performance and clear temporary files that may cause issues during the install of software. Once the disk cleanup is complete you should restart the computer and re-install the HP software.
To uninstall HP software click here: Uninstalling HP Software
To perform a disk cleanup click here: Performing a Disk Cleanup
To download the HP software click here: HP Officejet 8600 Plus Software and Driver
Please post back and let me know how that goes!
Cbert
I work on behalf of HP.
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Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
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After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

HP Officejet Pro 8600 Plus will not copy even after hard reset

HP Officejet Pro 8600 Plus on Windows 8 OS
Will print from computer; will scan documents & save to computer; will NOT copy document on the unit.
Shut down printer; unplugged from wall and back of unit; held on/off button for 60 seconds; plugged back in; started unit.
Placed document on glass; hit copy; hit black; Unit pulls sheet of paper; unit scans document (squeaks while scanning); after period of time, it spits out paper & reads "copy cancelled", but does not clear or return to home screen.
HELP!!
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Hello,
Please check your private message inbox for the reset I'm going to send you.

Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

Just bought a new Officejet Pro 8600 Plus.
The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8). No 8.5x11 option, which is what I want to use most often. (this is from the dropdown options after clicking the "Scan..." button)
Is there something I'm missing? I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
I'm running Mac OS X 10.6.8. I have installed all software and firmware updates I could find. I have my printer's region set to Canada, and bought the machine from a Staples in Canada. Wondering why I can't use any North American size formats?

@Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
@Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it.
Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder. If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan. Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size.
This seems like the most basic function of a scanner! I'm really perplexed by this. I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software. I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
Any other ideas?

HP OfficeJet Pro 8600 Plus-- ink cold / freeze?

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