HP Officejet Pro 8600 Plus - no longer able to receive faxes

I can no longer receive faxes!  I consistently get error message 281.  My bookkeeper and I exchange faxes multiple times a week and it has always worked in the past.  She is able to send and receive faxes from her machine.  I am able to send faxes to her, but I cannot receive any faxes.  All other functions (i.e. printing, copying, scanning, and sending faxes) are still working.

This means there are noise on the line, or you are using a non traditional phone line like from a cable company.
Check with your phone company first.
On the fax, try the following:
turn off ECM (Error Correction Mode)
set a slower transmission speed

Similar Messages

  • Officejet Pro 8600 Plus will not send or receive fax

      I have connected the fax machine to the phone outlet, the fax machine dials to another fax machine, the connection sounds like it is being made (the receiving fax machine sends out a noise signalling that it has received a phone call) and then the HP Officejet Pro 8600 Plus says that is is "Connecting" but no fax is sent. Nor can I receive a fax, even though the phone rings on the Officejet Pro 8600 Plus.   The error code I get is Error 388 which is that a communication error occurred during fax transmission.  However, this message occurs regardless of the fax number that I send to, and I had the recipient check that the receiving fax machine was working fine for transmittals from others.
    Is it possible that the proble is that  I cannot send or receive faxes through a digital phone line?  That seems odd to me given that almost all phone lines in the modern era are digital.  How do I send and receive faxes with the Officejet Pro 8600 Plus if the only phone lines available are digital?  Also, 4 months ago, I used the same phone line for the same machine, and the fax function worked, but my phone provider assures me that the only phone lines that they have ever provided are digital.
    Thank you.

    Hello,
    I am sorry to hear you are having issues with the fax functionality on your Officejet 8600 plus. I have found a document that has several troubleshooting steps you can try to narrow down the issue. I know some of these steps you have already done, but there might be a few that you haven't, like there is a HP test fax service you can use to test functionality.
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02891758&cc=us&dlc=en&lc=en#N226
    Good luck!
    I work for HP, However, I am speaking for myself and not for HP

  • HP OFFICEJET PRO 8600 PLUS UNABLE TO SEND OR RECEIVE FAXES

    I've had this Officejet 8600 about a year with no problems whatsoever. I scanned a document to computer earlier this week and when the scan finished, I received the message "unable to send or receive faxes."  I've been all over the forum, tried everything on the "Cannot send and receive faxes" page.  My connections are all good, I'm using a two-wire phone cord.  Just out of the blue, it quit.  Any suggestions would be very much appreciated.  Thanks.

    Hello aimtheflame,
    Welcome to the HP Forums!
    I understand you're receiving a message stating "Unable to send and receive faxes" using the Officejet 8600 Plus. I will do my best to assist you! Just to clarify, are you able to scan or copy a document successfully?
    If so, then I need to find out what type of added features do you have on this fax phone line? Did you change anything recently on this line? I would suggest following this entire HP document on Cannot Send or Receive Faxes. Try running a fax test report to verify if anything fails.
    Also, try turning off error correction mode on your printer:
    1. Press the Right arrow, then press setup (Wrench)
    2. Press Fax menu, press advanced fax setup
    3. Press error correction mode to off
    Please post your results, as I will be looking forward to hearing from you. Have a great night!
    I worked on behalf of HP.

  • HP Officejet Pro 8600 Plus no longer printing wirelessly

    My HP Officejet Pro 8600 Plus has printed wireless for both my MacBook Pro and iPad for over a year.  As of this morning, it no longer will.  The Wireless Network Test Results notice says "your hp printer is unable to connect to your wireless router.  MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup.  Solution:  if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this Test Report) to the list of permitted devices for your wireless router before continuing"
    My "router" is an Apple Time Capsule.   All this is "greek" to me.  I have been trying to resolve this for 5 hours now and have made no headway as I really do not know what I'm doing.  Do you have any tips (step by step) as to how to get this working again?
    Thanks so much!

    Well searching the web I find the support page for your printer here.
    http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&d​lc=en&lc=en&product=4323648
    Getting started, drivers, manuals are all here the get it connected. 
    Let’s try here.  Wireless Printing Help
    http://www.hp.com/global/us/en/wireless/index.html​?jumpid=ex_r11400_go_wirelessprinting
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet Pro 8600 Plus not able to use full features

    HP Officejet Pro 8600 Plus (Model No. N911h)
    Serial No.[Personal Information Removed]
    Windows 7 Professional Service Pack 1
    The printer is being used on the desktop as a network printer.  Windows Firewall is turned off.  Office uses Trend Micro Antivirus.  Able to use full features like digital fax, print, scanning only when Trend Micro Office Scan is offloaded.  Printer was taking dynamic port so created Standard/TCP-IP port created.  Even this did not solve the problem.  Trend Micro administrators say the port is open.  Not sure if anything particularly needs to be allowed by Trend Micro.  Spoke with HP support system over phone.  They are also not sure what is to be done rectify the problem.

    Hello,
    I see that you're having an issue unblocking ports for the printer. 
    Here is a list of the ports that needs to be unblocked. Hopefully this will help. 
    Incoming ports (UDP) are destination ports on the computer while outgoing ports (TCP) are destination ports on the
    HP device.
    • Incoming (UDP) ports: 137, 138, 161, 427
    • Outgoing (TCP) ports: 137, 139, 427, 9100,
    9220, 9500
    The ports are used for the following functions:
    Printing
    • UDP ports: 427, 137, 161
    • TCP port: 9100
    Photo card upload
    • UDP ports: 137, 138, 427
    • TCP port: 139
    Scanning
    • UDP port: 427
    • TCP ports: 9220, 9500
    HP device status
    UDP port: 161
    Faxing
    • UDP port: 427
    • TCP port: 9220
    HP device installation
    UDP port: 427"

  • HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

    In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity. 
    We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections.  Again, each time this can be remedied by hitting the button on the wireless router.
    Today  however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
    I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
    If anyone has any ideas they would be greatly appreciated.

    Hi rtaw,
    Welcome to the HP Forums!
    I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
    Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
    For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
    Hope this information helps you, and let me know if you have any more issues!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Officejet Pro 8600 plus: trouble with double sided printing

    I have just installed Officejet Pro 8600 plus. My iMac is running on OS X 10.9.2
    I want to print a double sided brochure. And I have succeeded. However, the printing on one side of the paper is upside down.
    To achieve this:
    Print <Copies & Pages <Layout - turn on two-sided - long edge binding
    Layout direction is greyed out
    How can I fix this please

    Hello xxzz,
    Welcome to the HP Forums.
    I see that the flip on long edge option is greyed out for you when you try to print double sided. I will try to help you with this.
    Usually if an option is greyed out, it indicates that the software wasn't installed completely or correctly. That or the printer isn't capable of the task. Knowing that this printer is able to duplex, it could be a problem with the software/drivers.
    Try the following.
    Uninstall the software.
    Reset the print system.
    Verify/Repair disk permissions
    Re-install the software - software download
    Test to see if you're now able to choose the options.
    Let me know how things go, thank you for posting on the HP Forums.
    I worked on behalf of HP.

  • Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

    This is the same issue reported by several other users in this forum to which no solution has been provided.
    I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
    I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0.  More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
    I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service.  I verified that the server name, port number and authentication login/password values were all correct.
    When scan to e-mail is used from the printer, I get an error message:  Cannot connect to server.  Check server name and address.
    When tested from the computer during the setup of an outgoing e-mail profile, I get an error message:  The device could not send the test e-mail message. (EmailAccounts-timeout).
    When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message:  The device could not send the test e-mail message.
    Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG.  With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X.  When I press the Send button, the e-mail is sent successfully through the same SMTP server.
    All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server.  However, it is not clear what configuration parameter is the one that could be causing the problem.
    This question was solved.
    View Solution.

    After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
    Port 25 is the standard SMTP port number.
    Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
    Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
    I had been using port  number 25 as this is the standard one.  However, all tests were failing.  Hence, I decided to try the tests with ports numbers 465 and 587.
    Port number 465 failed with the same errors listed above.  However, the tests passed with port number 587.  After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
    A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
    Historically in Internet mail, both MTA and MSA functions use port number 25.  However, many Internet Service Providers (ISPs)  and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
    With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail.  Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks.  Using a specific submission server is a requirement when sender policies or signing practices are enforced.
    I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail.  I also wanted to provide a possible solution to other users who are experiencing the same problem.
    So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above.  If none of them work, check your mail provider for other possible outgoing server port numbers.

  • OSX 10.8.5 CS5.5 & HP Officejet Pro 8600 Plus

    I bought the HP Officejet Pro 8600 plus believeing it is MAC OSX compatable however upon trying to scan into Adobe CS5.5 suite of applications I was not able to scan into any of the Adobe CS programs. I can scan from the scanner into a PDF that the HP printer makes and place it in a folder on my computer but I cannot Scan directly into Adobe Acrobat X or any of the CS5.5 programs.
    After a few hrs of searching I found on the user manual on page 50 the following
    "The HP Scanning Software does not support TWAIN and WIA scanning on
    computers running Mac OS X."
    I need to know if this issue has been resolved and if so what is the solution or workaround to scan directly into Adobe Acrobat, Photoshop, Illustrator, Indesign or any of the other Adobe CS5.5 master suite collection.
    From what I have read it seems that there are two issues here
    1 most programs are moving away from twain and WIA in favor of something else forget what it is and HP moved on but did not consider backward compatability important so they didn't include what is needed.
    2. Adobe could use a patch for this other format
    If there is no current solution I will return the MFP (multi-function printer) and look for a replacement. I would appreciate any reccomendations from the community for an MFP that works pain free with Adobe CS5.5 and Mac OSX.
    Looking for high quality scan with document feeder and flatbed, photo print capability does not need to fax.
    Thank you your assistance.

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • WiFi Wireless Setup Wizard produces Blue Screen of Death on Officejet Pro 8600 Plus

    The wireless setup wizard on my Officejet Pro 8600 Plus is failing immediately after "scanning for networks". I get a blue screen of death with error message B8494B00, followed by "turn printer on and off" with flashing screen.
    I bought the printer about one month ago and it has worked perfectly so far. My Apple Time Capsule failed yesterday, so I bought a new one (latest model) and had to set up the wireless network again. When I tried to do so on the printer, I got the error for the first time. Nothing else had changed. Other devices are working with no problems on the new network. The computer is an Apple iMac running OS Mountain Lion. 
    I have tried turning the printer on and off, disconnecting the power and reconnecting, then turning it on again, but no result. I have restored the wireless to factory settings, but no difference. 
    Please help. 

    Right off I have to tell you I do not "speak Mac".
    I assume the "Apple Time Capsule" is a name for a network router?  A syncing device?
    Unless I am mistaken:
    You do not need the Wizard to set up the network -- it is pretty software for an HP PC; when it works, it can make things easier.  The setup Wizard is not necessary for the process.  I should think this is true for the Mac.
    ==================================================​===================================
    If you cannot get someone from the Printing group to answer your specific concern,
    you may have succes with the following:
    The User Guide has pretty good detail on how to set up the networking necessary to get the printer connected to either a PC or Mac environment.  Assuming you can get the printer to "Reset network settings" (User Guide, page 222), then you can re-enter the information you require manually.  It is a bit tedious, but is may work better than fighting the Wizard.
    OfficeJet Pro 8600 User Guide
    You may be able to circumvent sone or all of this by reinstalling the Full Feature Software for your printer -- that assumes you are first able to "reset network settings", at least, and get a printout test page to verify that the reset actually worked.
    Select your printer from HP Office Jet 8600 series
    Mac – By Garland_M
    HP Wireless Printer Setup (Tutorial Video)
    Mac
    YouTube Search - HP printer install for mac
    Good Luck!
    <<<   Click on the White Kudos Star on the Left to say Thanks!
    Clicking “Accept as Solution" helps others find this fix for a same or similar issue   >>>
    2013 Year of the Snake!
    Kind Regards,
    Dragon-Fur

  • Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

    I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link---  http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14...   ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one. 
    I am using a Mac Pro, system 10.6.8, just installed and started using the printer a couple of days ago, and everything is up to date software-wise. Everything else on this machine has been working beautifully. 
    Can anyone identify what's going on here and how to correct it?
    Thanks for your help--I specifically chose this particular unit over the next model down due to the legal sized glass/bed, and if I can't use it to scan legal docs, well, that's a problem. Thanks for your help!
    This question was solved.
    View Solution.

    Hello,
    Please try the following steps:
    1. Open the HP Utility and select your device.
    2. From Scan Settings open the "Scan to Computer".
    3. Click the "Scan Tasks" tab.
    4. Select the Scan Shortcut used to scan, then click Edit.
    5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
    6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
    7. Click OK and try scanning again.
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • PDF from Google Apps gmail/gdri​ve by Cloudprint​er failed on HP Officejet Pro 8600 Plus e-All-in-O​ne

    Dear forum contributors,
    1. HP Officejet Pro 8600 Plus e-All-in-One
    2. Linux OpenSuSE 12.2 64-bit
    3. Failed , after the failed message is a very long URL to my gmail attachment.
    4. This issue occured from the beginning, I have this printer only for one week.
    When I print different kinds of PDF's from Google Apps (gmail and gdrive) by Google Cloudprinter I got a failed message at the HP eprinter Recent Print Jobs list.
    Other prints from Google Cloudprinter, for example a webpage or a Google Docs document (not PDF) is working fine.
    Also sending the same PDF's directly to my @hpeprinter.com e-mail address is working fine.
    Is this a problem by Google Cloudprinter or HP e-print? How to solve the problem?
    Thanks for helping,
    Jurjen

    After much research, I was unable to obtain a direct answer for two reasons: HP doesn't support Linux or Cloud Print beyond initial setup.  I was not very satisfied with this answer as I knew you would not really be either so I found some links and this may be the last I can provide any assistance here due to the two reasons above.  These links cover everything and should provide for you additional links to all of your questions I believe.  
    --Serving a Printer to Google Cloud Print from Linux--
    --Google Cloud Print on Linux--
    --Installing Google Cloud Print on a Linux Server--
    Otherwise, if ePrint is not working within the apps using a Windows-based computer I am more than happy to assist you.  You may continue to get support here from other community members regarding Linux but I may not be of much assistance.  I can say the first place to check is www.eprintcenter.com and see what the error messages say there under the print history, cancel any pending print jobs and try again.  Keep me posted on any additional information you may want to add regarding a Windows PC, otherwise I should direct you over to some great support provided by Google Cloud. Linux is suppose to work with these functions so I will leave you with this final excerpt from a Cloud Print Help site:
    "Why is my document not printing?
    1. Make sure your Google Cloud Print connector is running on a computer with Mac, Windows, or Linux.
    2. If you're using Windows XP, make sure you also have the Windows XP Service Pack 3 (SP3) installed.
    3. Confirm that the computer connected to your printer is powered on and that you are logged in."
    This printer should support this feature so to make sure, you can log into www.eprintcenter.com and select ePrint Settings under the customized email address on this page and ensure you have Print Services ON.  I wish I could be of more assistance however.  I strongly recommend contacting the manufacturer of the apps you are having the problem with as these functions work when you use them like ePrint was intended (via email and mobile devices).  Good Luck!
    Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
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  • HP Officejet Pro 8600 Plus e-All-in-One.

    I have set up an eprint account for my HP Officejet Pro 8600 Plus e-All-in-One. When trying to sign hpeprint.com account, i get a message of "not a valid email address."

    Hope you are doing well ovsc92
    Do you have an shapfish.com account?
    If this is the case let's merge the 2,
    "Do you have another HP account in existence?  Normally when someone has this
    issue, they have an existing Snapfish HP account.
    1. Go to www.snapfish.com and click on ""log in"" at the top right.
    2. On the splash screen that comes up click on the ""forgot your password""
    link and submit your email.
    3. You should receive an email with a link and a temporary password.4. Click on the link and log in with the temp password.
    5. Change your password to something that has at least 6 characters (at least 1 of those should be a number).
    6. Go back to www.eprintcenter.com and click on Sign In.
    7. On the next screen do not put your email or password, but click on the
    small Snapfish below.
    8. On the splash screen that comes up log in with your email and the password
    you just created at Snapfish. This will merge your HP accounts and you should be able to log in to www.eprintcenter.com normally after that."
    Let me know the outcome I will do my best to help you.
    Hope this is helpful;
    RobertoR
    ▼
    You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

  • HP Officejet Pro 8600 Plus (UK purchase) will not connect to wired ethernet network

    Hi
    We have an HP Officejet Pro 8600 Plus (purchase here in UK approx 9-12 months ago) which has sort of worked OK wirelessly but finance industry compliance requirements now require me to connect to it by normal ethernet cable. 
    When I disable wireless and plug in a (tested and working) ethernet cable it does nothing.  I have done a factory reset (via the screen menu) to remove any previous settings.  Turned off, turned on, still nothing.
    I have restored Network defaults also using the menu command within settings - network; no difference.
    In Network - wired summary the screen says:
    IP: Not applicable
    MAC: xxxxxxxxxxx (not for sharing here)
    Hostname: xxxxxxxxx (not for sharing here)
    Wireless Direct: Off
    I have tried it with IP settings turned to Automatic (DHCP) - no joy.
    I have tried it with IP settings turned to Manual(Static) - when i then type in the static IP address that is within the router range (but outside the DHCP reserved range) as soon as I press Done, the settings are lost i.e. 192.168.0.102 - push 'Done' and the IP goes back to 000.000.000.000
    The same when entering the default gateway and subnet masks.
    I have restored to defaults several times, tried manual and DHCP several times, no joy.
    Please let me have some serious suggestions at the earliest opportunity.  Just to reiterate I have tested the network connection and cables with other ethernet equipment and they are working.  My questions include:
    1.   Anyone know how to make this printer actually store the manually entered IP addresses etc?
    2.  What am I missing about the wired setup?
    3.  Is this a known issue?  Is it an issue with the hardware ethernet socket or something?
    4.  Also in this forum there are references to a Hard Factory reset that is apparently different to the menu 'Reset to Factory Defaults' but links to an article about it just give a 404 error, not found.  [Does HP actually have two different levels of Factory Default and if so, God knows why!  Does anyone know a working link to this information please?

    Hello Qw8, welcome to the forums!
    I read your post about not being able to successfully install your Officejet 8600 Plus to your wired network. I will do my best to find suggestions for you to try. I would first like to know which Operating System you are installing the printer on to help me with my research.
    If you haven't already, run the installation (HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g Drivers) with your security and firewalls disabled to see if the proper connection can be made.
    I do see you ask about other resets and there are others however, at this stage they may not be needed. If they are, I can send you a private message at that time with that information.
    Please let me know your OS and we will go from there!
    Have a wonderful weekend
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • How do I print 4x6 photos on an HP Officejet Pro 8600 Plus via Windows Photo Viewer or Gallery

    Dear Experts, I've got an HP Officejet Pro 8600 printer with just one paper tray in which I loaded 4x6 photo paper.
    The printer was purchased in January 2014, the latest drivers are installed. Now I would like to print a single 4x6 photo using Windows Photo Viewer or Gallery.I loaded the 4x6 photo paper  into the tray as indicated by the little icon labeled 4x6in, so I suppose I got the HW part right. It's just the SW part which gives me a hard time. The available paper size options in Windows Photo Viewer and Gallerydon't include photo paper sizes, just the standard paper and envelope sizes.Hence I checked in the HP Printer Assistant in "Set Preferences" what kind of paper sizes are available, and there is exactly the same list as proposed by Gallery, missing photo paper sizes. So I guess Gallery just picks the sizes from the driver and ther are no photo paper sizes. This is an issue because I prefer to print from my PC using Win 7 or Win 8 and not from a SD card or a USB stick. Any help is very welcome, thank you in advance!   

    Thank you for this link! Actually I installed a brand new Windows 8 system in January 2014 and then bought the HP Officejet Pro 8600 Plus printer a few days later. To install this printer I did not use the CD that came with it but already used this link. Just to be sure that I have the latest version I again reinstalled the driver. The result is definitive: You cannot print common photo paper sizes like 4x6,  5x7, 8x10, etc. via a PC using photo SW like HP Photo Creations, MS Gallery, Windows Photo Viewer or any other SW on a HP Officejet Pro 8600 Plus. The reason is most likely that HP marketing decided that an Officejet should not be smart enough for photos, after all the company sells also Photosmarts. Because you cannot create your own formats  you are limited by the driver to what is typically available in an office, in this case:  A4, Letter, legal, Statement, Executive, A4, A5, A6, B54 (JIS), Envelopes #10-DL-C5-C6-A2-Monarch, Japanese Postcard, Japanese Envelope Chou #3-#4, L, 2L, O**bleep**u hagaki, Index Card Letter-A4, Edge-to-Edge Letter-A4, Env. Japanese No 3-No 4 and that's it, not more. Thank you anyway for trying to help me but in this case only the SW developers in HP can help.It would be great to be able to print from time to time a 4x6 photo on this printer like I would do.Copying photos on a USB stick or on a SD card first and then use this way to print on the printer is too cumbersome for me.

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