HP Officejet Pro 8600 Plus no longer printing wirelessly

My HP Officejet Pro 8600 Plus has printed wireless for both my MacBook Pro and iPad for over a year. As of this morning, it no longer will. The Wireless Network Test Results notice says "your hp printer is unable to connect to your wireless router. MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup. Solution: if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this Test Report) to the list of permitted devices for your wireless router before continuing"
My "router" is an Apple Time Capsule. All this is "greek" to me. I have been trying to resolve this for 5 hours now and have made no headway as I really do not know what I'm doing. Do you have any tips (step by step) as to how to get this working again?
Thanks so much!

Well searching the web I find the support page for your printer here.
http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&dlc=en&lc=en&product=4323648
Getting started, drivers, manuals are all here the get it connected.
Let’s try here. Wireless Printing Help
http://www.hp.com/global/us/en/wireless/index.html?jumpid=ex_r11400_go_wirelessprinting
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If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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Officejet Pro 8600 Plus - won't print wirelessly

Installed a new 8600 Plus printer. Installed it onto my network. My laptop sees the printer and the scanning function will fire off and talk back and forth with my laptop. When I try to print, though, the printing fails with "Unable to Communicate with Printer" error. Any ideas on how to solve this?
This question was solved.
View Solution.

I have already tried the HP Scan & Print diagnostic. All tests pased, however I still cannot print wirelessly.

HP Officejet Pro 8600 Premium won't print wirelessly

Ok, I have been having this problem for about a month now and cannot seem to fix it.
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP.
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks.
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled.

I have the same problem. I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect. I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house. It works great for a few days then the computer can't find the printer. The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs. This has happened several times since I purchased it 2 months ago. I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please?

HP Officejet Pro 8600 Plus will not print from my MacAir

I have used my MacAir to print on my HP Officejet Pro 8600 Plus for about 5 months without any problems. All of a sudden my printer will not print. The wireless icon says it's connected to the network. But when I click print it says "looking for air printer" and then "printer not connected". I've repeated the Wizard Set Up for the wireless connection. I've turned the printer and computer on and off. I've even tried printing from my iPhone but it will not find the printer anymore. Please help!

Hello @ladybonds ,
Thank you for taking the time to post on the HP Forums today! Hope you enjoy the experience.
You are saying that you have been printing fine from your computer for 5 months and now your printer says it is connected to the network and your computer says that it isn't.
Have you recently upgraded to Yosemite the new Apple OS? If not what OS X are you using?
Are you sure that the printer and your devices are on the same network?
Does the router give your printer an I.P address?
Let me know these answers and we can go from there.
I worked for HP.

Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
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HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

Dear support team,
I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
Any recommends?
Thank you in Advance.
Best regards
Conny

Hi Conny,
Welcome to the HP Support forums. I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
After the PDF didn’t print, did you log into your HP Connected account? I’m curious as to what HP Connected indicated about the print job. I have included the ePrint Job Did Not Print document. It has several causes and solutions as to why the PDF didn’t print.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Officejet Pro 8600 Plus will not print but is connected and says that the print job is 100% Complete

Hi All,
I'm printing from a MacBook Pro using OSX Lion. It says that Officejet Pro 8600 Plus is connected and that the print jop is
100% complete except that nothing comes out of the printer. I've done all of the test prints and they've printed just fine.
I tired all of the troubleshooting steps listed on the support guide and still nothing. HELP!

Not a reply but another plea for help.
There seem to be so many people with wireless problems that a) it seems silly to start a new thread and b) which one to enter my own plea.
-Printer bought about 2~3 weeks into Sept 2012
-Installed onto Macbook Pro running Lion (full updated at that time)
-Both wireless scanning from printer to computer and initiated from computer worked fine.
-Printer, with full choice of duplex, layout etc, worked fine. (Even left 5star feedback somewhere!)
-Set up eprint. That OK, too. Fine from iPad2 and SE Arc S printing photos.
-Somewhere along the line it stopped communicating with my MBP
-Out of interest, since there seemed to be no problems with an Acer laptop running Vista, I booted the MBP from an external drive on which I'd done a backup of my 10.6 system iMac (>300Km away: can't try that). Installed HP software from disc. Seemed fully functional. Odd. Very odd.
-Restarting with Lion on MBP, tried again. Looks as if it might work, but loses connectivity. Tried manual address on printer.
-Booting from 10.6 system again, reinstalled Lion on MBP (wondering if conflict between HP and Apple updates)
-Reinstalled HP software from disc.
Still didn't work.
-Brought Lion up to date. Downloaded most recent dmg file from HP. Looked for updates. Have applied firmware update to printer
8600 doesn't list my MBP as available computer to scan to
[But all the test pages done whilst in HP Utility, and others, get sent through]
Am getting rather fed-up with all this; never, ever before have I had so much printer problem.
There seem to be a number of Lion users out there with the same problem. So far -but very infrequently tried- other machines/systems seem OK, therefore I am coming to the conclusion that it is an Apple<> HP conflict. If not sorted soon the printer will be returned as it is not fit for purpose. I'll revert to using my seldom problematic, non duplex A3 Brother.
Hrumph
Please help, someone! Either with a pointer to something I've not yet tried or by analysis and rapid availablity of updated software.
Thanks,
Mike W

Have officejet pro 8600 plus and it prints photos to dark on regular or advanced photo paper?

have a officejet pro 8600 plus printer and whenever i print a photo out , either on regular or advanced photo paper it always comes out darker then the actual photo.

Belive it or not this is acctually normal. Most photos will print a little darker than they appear on screen. This is due to the way the picture is coded and the brightness level on your monitor. You could try following the steps in this document to imporve the quality, but I'm pretty everything is doing what it should. If the colors are completely distorted, let me know and I'll see what I can find.
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Hp officejet pro 8600 plus - connected to the wireless but AirPrint not working

i have an hp officejet pro 8600 plus. had it for 6 months or so. intial setup went fine...connected to the wireless network with no problems...airprint worked instantly from all of my apple devices. recently, in the last 3 weeks, airprint has stopped working. when i turn the printer off and turn it back on, airprint will work for about 5 minutes. but then it stops working. it is like the printer is losing wireless connectivity, but the wirless diagnostics show it to be connected fine.
i have an apple airport exptreme router. it is showing to be connected just fine to the network and i can see the printer's mac address as a wireless client in the Airport Utility.
any ideas?

Hi henryje,
Sorry to hear you are experiencing these issues. I would be glad to help.
Try changing the channel on the AirPort Extreme router to channel 11 or any channel that seem less congested.
You can check you network channel environment by printing a Network Configuration page from the Wireless Settings menu on printer front panel. The second page of the printout will display all detected networks by the printer listed by signal strength. You can also use InSSIDer: http://www.techspot.com/downloads/5936-inssider.html
Printers also do not support the 5GHz band, so if your network uses 5GHz only, you can disable this in the AirPort Extreme router config page.
Say Thanks by clicking the Thumbs Up in the post that helped you.

Mac os 10.6.8 & hp officejet pro 8500a plus (910g) stopped printing wirelessly.

hp officejet pro 8500a plus (910g) prints from mac os 10.6.8 with a usb, but stopped printing wirelessly
HP Network Configuration Page states Network Status: ready and Active Connection Type: Wireless
Wireless Network Test Report - looks A-O.K.
Turned off modem, printer and laptop & restarted modem, printer, laptop computer
Seems that the computer can't "find" the printer, maybe.
Any suggestions would be appreciated!

If you open System Preferences --> Print & Fax and click the "+" symbol at the bottom of the printer list on the side, you should get an "Add Printer" dialog window to pop open. Is your printer visible in that window?
If not, try printing a configuration report from the printer, to get the IP address your printer currently has. If you type that number into your web browser of choice (Safari, Firefox, etc.), does the printer's "embedded web server" page load?
If so, you could set up the printer on your Mac using the IP address in the "Add Printer" dialog. To do that, you select "IP" at the top of the window rather than "Default" (which is a discovery list), and paste the IP address into the "Address" field. If the printer is available, it should pick the model automatically.
Cheers,
dot11
I am an HP Employee
Please mark the post that solves your problem as "Accepted Solution"
Click the KUDOS Star to say "Thanks" if my answer solved your problem
I work for HP

OfficeJet Pro 8600 Plus will not print

My Macs running 10.10 are not able to print from my printer. I have reestablished wireless connections and have also ensure the latest updates to the printer were downloaded. Nothing has worked. I have also tried to download new drivers but I cannot download them. After clicking download, the page just brings me back to the select language page. Anyone else have this issue or know how to solve it?

Hello,
Jamieson
HP Support Agent
I have a Macbookpro that stopped printing wirelessly to my HP printer. I tried everything I could think of then an Apple rep worked on it for 45min with no luck. I then followed your suggestions. PRESTO!
THANK YOU!
Neal

HP Officejet Pro 8600 Plus - no longer able to receive faxes

I can no longer receive faxes! I consistently get error message 281. My bookkeeper and I exchange faxes multiple times a week and it has always worked in the past. She is able to send and receive faxes from her machine. I am able to send faxes to her, but I cannot receive any faxes. All other functions (i.e. printing, copying, scanning, and sending faxes) are still working.

This means there are noise on the line, or you are using a non traditional phone line like from a cable company.
Check with your phone company first.
On the fax, try the following:
turn off ECM (Error Correction Mode)
set a slower transmission speed

HP Officejet Pro 8600 Plus: Problems when printing

I am getting streaks on paper when printing. How can I resolve this?

Print a Quality Diagnostics Report
Follow these steps to print a Print Quality Diagnostics Report from the product control panel.
Load plain white paper into the input tray.
On the product control panel, touch the Right Arrow ( ) to display additional options.
Touch Setup ( ). The Setup Menu displays.
Touch the Down Arrow ( ), and then touch Reports .
Touch Print Quality Report . The Print Quality Diagnostics Report prints.
Figure 24: Example of a Print Quality Diagnostics Report
Then use the Clean Printhead option in the Setup Menu:
Load plain white paper into the tray.
On the product control panel, touch the Right Arrow ( ) to display additional options.
Touch Setup ( ), and then touch Tools . The Tools Menu displays.
Touch Clean Printhead . There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage. Do not use this test page for analysis. Click “NO” when prompted to continue the next level of cleaning.
Print another Print Quality Diagnostics Report to determine if the issue is resolved.
Print again and check if everything is now fine.
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Officejet Pro 8600 Plus - printing BLANK pages

Officejet Pro 8600 Plus... printing totally blank pages. Printer SOUNDS like it's printing... pages slowly feed out and printhead sounds like it moves back and forth...Tried all 3 levels of printhead cleaning... still banks.Tried "print reports" - blank.Attempted a local "copy" at the printer - blank. We've had the printer maybe ~ 2 years.Recently changed out cyan ink cartridge.Used on our wireless network - not directly connected to any computer.Recently upgraded main computer from Windows XP to Windows 8.1Also use a Macbook Pro on the wireless network Help!

Also... just downloaded the "HP Print and Scan Doctor"... attempting to print "test pages" and again, they sound like they're printing, but they come out BLANK. Ink levels are okay.

HP Officejet Pro 8600 Plus only printing blank pages

Hi, My HP Officejet Pro 8600 Plus currently only prints blank pages.I've gone through the following troubleshooting steps-Soft reset-Hard reset-3 levels of print head cleaning-Replacing ink When I try to realign the print head, an error pops up saying that there may be a jam, but I cannot see anything blocking it... I know the printer is out of warranty, but if there are any other troubleshooting steps, please let me know. Product Number: cm750a Kris

Hey there Kris, Welcome to the forums! I read about how your Officejet 8600 Plus is only printing out blank pages, and I'd like to help! I have a few ideas in mind that you could try and I hope they work! You mentioned that you are seeing a "jam" error, so I would like you to try out these guides:A 'Paper Jam' Error Displays on the HP Officejet Pro 8600 e-All-in-One Printer SeriesA 'Carriage Jam' Message Displays for HP Officejet Pro 8600 e-All-in-One Printer Series (N911) Please try making copies afterwards and if the copies work, try printing. Let me know the results!

HP Officejet Pro 8600 Plus no longer printing wirelessly

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