Hp officejet pro 8600 plus .. won't scan to e-mail

HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g; Windows 8
Why am I now getting this error message when attempting to scan to email "Username or password is incorrect. Make sure both user account and password are valid." There were no changes in passwords so not sure what needs to be done to correct the issue. I am now also having problems with faxing.
Please HELP

Hi HelpMsP,
Welcome to the HP Forums.
I see that you are having an issue with the user name and password when attempting to scan to your email.
I suggest Resettling the Network Defaults on the printer. To do so, On the main display of the printer, please use the right arrow key and go to the Setup Menu. Please scroll down to and select Network settings. Please go to the last menu in the list and select Restore Network Defaults.
This will reset the user name and password and you can then re-enter your information.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Similar Messages

HP Officejet Pro 8600 Plus won't scan in color

I have had this printer for a couple years, and it worked fine. Even though I have done it before, today I cannot scan a photo in color. I have tried scanning as JPG and PDF and Everyday Scan. I set the scan to color, but it always comes out in B&W. I checked to make sure I had the latest drivers installed. What else can I do?

It's my pleasure Surfbored, but I must admit, I am puzzled!
I am going to do some research and will return, if a take a day or too don't think I have forgotten about you. I appreciate your patience.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
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HP Officejet Pro 8600 Plus suddenly has scan malfunctions

I have an HP Officejet Pro 8600 Plus which has worked fine up to one week ago. Now and for no apparent reason the scan function has decided to work intermittently. Whenever I use the HP software and use the scan option, the scanner starts up and does its pre-check, starts to scan and then either stops halfway or scans the document/picture but then saves a blank file or PDF afterwards.
I have done a semi-full reset on the printer and set it up again. No change. I have completely deinstalled all HP software, rebooted, reinstalled - no change. I have stopped and started services - no change.
This is driving me crazy as I bought the printer less than six months ago and was up to now pleased with it. All other functionality is working correctly. I can copy documents in a few seconds, printing works fine.
Tried to do a firmware update - message received that it is not applicable. Updated HP Software to newest version. No change.
I am using Windows 8.1 64 bit.
I would like to try a full reset, but don't have this option only the semi-full reset, when I access the service menu. If I cannot resolve this, then I am afraid it will be the last HP printer I ever buy as this has really cheesed me off.
Please help!

I don't wish to be the proverbial bearer of ill tidings but....after spending entirely too many hours talking with several HP tech support "technicians" and on HP support chat sessions with other "technicians," I can tell you that, so far, no one at HP has a clue how to solve this problem. Several times tech support used a remote session on my workstation, but after lots of "trial and error" efforts succeded in restoring the scan function only by running the HP Print and Scan Doctor. I have found that the HP Print and Scan Doctor will always restore the scan-to-computer function - it's a nuisance, but so far nothing else will do the job.
When the 8620 quits scanning, sometimes immediately after successfully scanning multiple documents, I find that my router "sees" the HP 8620 and I can successfully ping its IP address. I can even print(!) but the 8620 seems to be oblivious to its network connection for scanning.
Tech support has offered the usual "solutions" like: turn off the 8620 and turn it on again, update thr firmware, reinstall the driver, use an Ethernet or USB connection (which defeats the purpose of Wi-Fi), and even doing what I took to be a "hard" reboot (unplug the 8620 while power is on, wait 60 seconds, hold down the power button for 30 seconds, plug the AIO in while holding the power button). So far no one has suggested re-installing Windows.
Tech support even insisted that the cause of the 8620 failing to maintain its connection to the network was my having the 8620 draw its power through a multiple outlet power strip. Willing to try just about anything short of examining chicken entrails, I now have the same failure to scan with power coming directly from a 20 amp circuit outlet.
There was a time when a short call to HP tech support fixed the rare problems with HP products.

Officejet pro 8600 plus won't shut off

About a week ago my HP Officejet Pro 8600 Plus stopped responding to the power button. Now the only way I can shut off the machine is by unplugging it. The power button in front of the machine wont work anymore. Please help!

Hi everyone,
I understand you're all working with an Officejet 8600 that's not responding to the power button. I will certainly do my best to assist you all.
Mrstenter had posted a firmware update that if you haven't done yet, it is definitely recommended. If that doesn't resolve your issue though, it could also be a power issue. Please make sure your printer is plugged directly to a wall outlet not a power strip or surge protector.
If after those two things the printer still won't respond to the power button, please call HP Tech Support for your area and inquire about an in warranty replacement or and out of warranty trade in.
Hope this helps, have a great day!!

HP OfficeJet Pro 8600 Plus - Squeals while scanning

My OfficeJet Pro 8600 Plus squeals very loudly while it is automatically feeding paper through to scan the document to a PDF. How do I stop the annoying squeals?? It does NOT squeal while it's printing ... so I'm assuming it has to do with the feeder tray and the rollers associated there ... maybe??

Hey @DEP001,
Welcome to the HP Support Forum! I understand your HP Officejet Pro 8600 Plus e-All-in-One Printer's ADF has become quite noisy. I would like to assist you with this and may have the steps you need to resolve that issue.
The first thing I suggest is to plug the printer into the wall outlet directly if it is currently in a power surge protector or extension cord. This may sound silly but this will ensure the printer is getting full power and may eliminate any unnecessary troubleshooting. If the printer is no longer getting full power from the power surge or extension cord it may give false errors, have poor connection, paper feed issues and quality issues.
Secondly, I recommend you try the following:
Clean the ADF
Rollers are used to feed paper into the scanner, while the separator pad prevents multiple pages from feeding at the same time. If the rollers or separator pad are dirty, the ADF might not feed the paper correctly. Follow these steps to clean the ADF mechanism.
Open the ADF cover.
Figure : Open the ADF cover (Officejet Pro 8600)
Figure : Open the ADF cover (Officejet Pro 8600 Plus and Premium)
Lightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.
Use the damp cloth to clean any residue or dust from the pick rollers and the separator pad.
Figure : Clean the ADF (Officejet Pro 8600)
ADF cover
Rollers
Separator pad
Figure : Clean the ADF (Officejet Pro 8600 Plus and Premium)
ADF cover
Rollers
Separator pad
Firmly close the ADF cover.
Try to print from the ADF again.
Source
Lastly, after you've cleaned the ADF, try a 'hard reset':
Let me know if this helps alleviate the squealing sound when using the ADF.
Have a great day!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
Thanks.

How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

Officejet Pro 8600 Plus Won't Fax

My printer and scanner works fine, but it will not send or receive a fax. I went through all the troubleshooting steps on the hp website and it still won't fax. I'm not sure what else to do. The phone line is good.

Hi Cathy_Orleans, welcome to the forums,
I understand you are unable to send or receive faxes from your Officejet 8600 Plus. I would suggest trying all of the troubleshooting steps in the guide below for this problem.
Cannot Send or Receive Faxes
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day!
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Officejet Pro 8600 Plus - won't print wirelessly

Installed a new 8600 Plus printer. Installed it onto my network. My laptop sees the printer and the scanning function will fire off and talk back and forth with my laptop. When I try to print, though, the printing fails with "Unable to Communicate with Printer" error. Any ideas on how to solve this?
This question was solved.
View Solution.

I have already tried the HP Scan & Print diagnostic. All tests pased, however I still cannot print wirelessly.

[win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >
If I reinstall it will work only till my next restart.
Any suggestions?

@N3CR4, welcome to the forums
I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
Have you tried creating another User Account with Admin privileges and tried installing?
Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
Will the printer install successfully on another PC?
Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
Try unregistering and re-registering the Microsoft Windows Installer service:
1. Click the Start menu and type " cmd " in the search field and press enter.
2. Type in " msiexec /unregister " and then press enter.
3. Type in " msiexec /regserver " and then press enter.
4. Restart your PC and try the installation.
Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
Using System File Checker to Restore System Files
I really hope the steps help, let me know the outcome
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Printer won't print - HP Officejet Pro 8600 Plus All in 1

Hi,
Please can anyone help me ?
I have Windows 7, 64 bit HP computer with a HP Officejet Pro 8600 Plus All in 1 Printer.
It printed over the network/wireless yesterday. I then had a problem scanning to the computer so I followed advice on the HP community and uninstalled and re-installed the latest software/driver for the printer.
Today it WON'T PRINT!! The printer has a connection to my router (Plus Net Technicolor N router) and shows the little symbol on the printer screen. I tried printing my work today and it says the printer is offline - it can't be as the printer is ON and has a signal connection.
I have uninstalled, reinstalled, turned it on and off on the printer, I've restarted the computer, I've unplugged and plugged in all of it - the router, computer and printer. The computer has the green tick to say the printer is the default and it is ready. It then says to check the network connection or it maybe to do with the firewall settings, but these I haven't changed for over 1 month and I've printed loads of stuff between then and yesterday.
I desperately need my printer and short of going to have to buy a brand new one - I don't know how to fix it!!!
Please can anyone out there help me??!!!
Help!!!!!!!!!!
Thanks for any helpful advice
Victoria

Just to say as well that on the top of the 'X there is a problem printing' At the top where it says the printer - it has on it 'Fax - HP Officejet Pro 8600'
So it is trying to print from the 'Fax' part of the printer and yet when I change the printer device to the actual 'printer' part to default it always changes back to the 'fax' Officejet Pro 8600 Plus rather than the Officejet Pro 8600 Plus.
I will uninstall all the elements to the printer and then find the latest driver to the printer and start again to see if that helps.
Please help me!!!
Thank you for any helpful advice
Victoria

Troubleshoot scan to email officejet pro 8600 plus

printer cannot connect to the server. Name and address both verified by ISP. any other suggestions?

Hello kaybe123,
Welcome to the HP Support Forums!
It appears that you are unable to Scan to Email with the Officejet Pro 8600 Plus, getting server connection errors. I would like to offer a few suggestions that I hope will help you get this working.
Check for updates on the printer, Getting the Latest Firmware and Product Updates.
Power off the printer and ensure the power cord is connected to a wall out let.
Next you want to power reset the router. If it has a power button press that, if not, remove the power cord. Wait 60 seconds and then allow it to power back up. Once router is fully on, power up the printer.
Test the Scan to Email, if it works there is no need to continue. If it doesn't, try the next suggestion.
Refer to this Thread answered by a colleague of mine happytohelp01 : Efax 7510 still won't work after turning off/on ePrint several times. Follow the steps to setup a Manual I.P and DNS for the printer over the network. The steps will be the same, if not very similar for your printer as the one in the above post.
Try to Scan to Email once done. If still unable to Scan to Email, continue below.
Go back to the above Thread, rather than using the DNS suggested try this set; Primary DNS Server : 209.244.0.3 & Secondary DNS Server : 209.244.0.4.
Try to Scan to Email, if the feature is still not working you will need to call HP's Cloud Support team. If you live in the USA/Canada, 1-855-785-2777. If you live outside the USA/Canada, click HERE to find the Technical Support number for your country/region.
Best of luck.
JERENDS
I work on behalf of HP
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Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

Just bought a new Officejet Pro 8600 Plus.
The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8). No 8.5x11 option, which is what I want to use most often. (this is from the dropdown options after clicking the "Scan..." button)
Is there something I'm missing? I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
I'm running Mac OS X 10.6.8. I have installed all software and firmware updates I could find. I have my printer's region set to Canada, and bought the machine from a Staples in Canada. Wondering why I can't use any North American size formats?

@Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
@Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it.
Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder. If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan. Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size.
This seems like the most basic function of a scanner! I'm really perplexed by this. I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software. I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
Any other ideas?

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
Please feel free to re-post if you have any further questions or concerns we are here to help.
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Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Hp officejet pro 8600 plus .. won't scan to e-mail

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