HP Officejet Pro 8600 plus wont scan

I have a MacBook Pro and the printing is working fine but it wont scan at all. I'm not on a network. I am in my home office with my laptop connected directly to the officejet pro. Help!

Welcome to the forums kmcgee
I saw your post about how you are unable to scan from your Officejet 8600 to your MacBook. I would first suggest that you check to make sure you can make copies from the printer itself to ensure the printer hardware is okay!
Next, try these steps:
Mac OS X: How to reset the printing system
Repair disk permissions
Restart the computer
Re-add the printer (do not use the Airprint driver)
Now test scan again and hopefully it will work for you!
If there is still an issue, reply with which Mac OS X you are running please!
Have a great day!
R a i n b o w 7000I work on behalf of HP
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Similar Messages

  • Officejet Pro 8600 Plus N911g - scanning stalls part way through

    I have a HP Officejet Pro 8600 Plus N911g. When I try to scan a large number of documents from the printer to my computer, the printer stalls part way through. Today I had a stack of 45 pages that needed to be scanned. I loaded them into the document feeder on the top of the printer, hit "Scan", "To Computer", chose my computer from the list, "Save as pdf" and start scan.
    The printer started scanning, got through about 30 pages and then just froze up. The display screen showed "Now Scanning". I let it sit for over a half an hour, but it did not resume. The only way to get out of the stalled scanning was to turn off the printer and restart it.
    This has happened multiple times. Is there a limit on the number of documents that can be scanned at a time?

    Hello aksnell,
    Welcome to the HP Support Forums!
    In my experience the Officejet Pro 8600 Plus would be best suited to scan such a large amount using the software provided. The printer has a internal memory of 128 MB, that will fill up very fast when scanning into the computer.
    I would recommend opening HP Scan on the computer, select .PDF and scan the pages this way. It will still feed from the Automatic Document Feeder and also save all pages to a single file when done.
    If you need a hand scanning using the software, replay back with the Operating System installed on your computer, Windows or Mac.
    Thanks for posting.
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • Officejet Pro 8600 Plus wont print from Mac 10.5.8

    Hello,
    I just purchased the Officejet Pro 8600 Plus and I'm running it wired through my router.  I'm able to print with my PC, my IPad and my phone but I cant print with my mac running OS 10.5.8. 
    When I try to print it puts the document in the print que and says "printing" but nothing happens at the printer.  I can scan to my mac from the printer and everything seems to indicate that the printer is connected.   
    I have downloaded the latest HP driver for Mac 10.5.  Also i have reset the printer (holding down the option key while deleting the printer from the system preferences) several times and re-added the printer.  Still nothing.  
    Any ideas?
    Greg

    Reset the printing system:
    - Go to System Preferences > Print & Scan
    - Option click the '+' sign and select Reset Printing System.
    WARNING - this will delete ALL of your printers!
    - Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Officejet Pro 8600 Plus Stopped Scanning

    I have been scanning 30 pages at a time and scanner has stopped in the middle of it.
    Can someone advise my problem. The diognostic tool states I'm missing a driver?
    Thank you.
    Barbara
    This question was solved.
    View Solution.

    Hello Barbara, aka @Maltesem ,
    I read about scanning issues you're facing with your Officejet 8600 Plus stopping in the middle of a scan. The "full" driver could very well be missing and causing this issue. Here are some of my own suggestions I have to offer you.
    1. Uninstalling the Printer Software from the Control Panel. Ensure you remove all printer components.
    2. Restart the PC (important)
    3. Download and run the installation to install the "Full Feature Driver": HP Officejet Pro Full Feature Software and Driver
    Try scanning again. If the scans still cancel, ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
    If the problem still continues, call us directly to talk about your printer options with HP.
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8600 Plus wont print on 5x7 cardstock using LibreOffice

    Hello, 
    I am trying to print a file on 5x7 cardstock (I am using LibreOffice) and the printer comes up with an error message that reads "Paper Missmatch: The paper size selected does not match the paper size selected in software.
    If the paper loaded in the printer is the correct size, change the selected paper size in your software and re-send the print job. If the paper loaded in the printer is not the correct size, change paper and resend the print job."
    However, it doesn't give me an option to change it in the software.  How do I do this?  
    The page settings are correct in LibreOffice.
    Thank you, 
    Shelby

    Thank you, 
    I tried a whole bunch of things, I ended up having to convert the file to a PDF, change a couple of the size properties there and then when printing I had to choose the Hagaki option.  It printed it off centre and smaller but I could work with it.  It wouldn't print any other way, otherwise it would print it landscape (but not all the wording and pictures would be on) and I needed it portrait.  
    If I ever have to print on 5x7 cardstock again, I'll try all those steps and let you know for sure!
    Thank you for taking the time to answer my question.
    Shelby

  • Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

    This is the same issue reported by several other users in this forum to which no solution has been provided.
    I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
    I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0.  More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
    I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service.  I verified that the server name, port number and authentication login/password values were all correct.
    When scan to e-mail is used from the printer, I get an error message:  Cannot connect to server.  Check server name and address.
    When tested from the computer during the setup of an outgoing e-mail profile, I get an error message:  The device could not send the test e-mail message. (EmailAccounts-timeout).
    When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message:  The device could not send the test e-mail message.
    Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG.  With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X.  When I press the Send button, the e-mail is sent successfully through the same SMTP server.
    All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server.  However, it is not clear what configuration parameter is the one that could be causing the problem.
    This question was solved.
    View Solution.

    After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
    Port 25 is the standard SMTP port number.
    Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
    Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
    I had been using port  number 25 as this is the standard one.  However, all tests were failing.  Hence, I decided to try the tests with ports numbers 465 and 587.
    Port number 465 failed with the same errors listed above.  However, the tests passed with port number 587.  After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
    A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
    Historically in Internet mail, both MTA and MSA functions use port number 25.  However, many Internet Service Providers (ISPs)  and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
    With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail.  Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks.  Using a specific submission server is a requirement when sender policies or signing practices are enforced.
    I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail.  I also wanted to provide a possible solution to other users who are experiencing the same problem.
    So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above.  If none of them work, check your mail provider for other possible outgoing server port numbers.

  • Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

    Just bought a new Officejet Pro 8600 Plus.
    The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8).  No 8.5x11 option, which is what I want to use most often.  (this is from the dropdown options after clicking the "Scan..." button)
    Is there something I'm missing?  I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
    Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
    I'm running Mac OS X 10.6.8.  I have installed all software and firmware updates I could find.  I have my printer's region set to Canada, and bought the machine from a Staples in Canada.  Wondering why I can't use any North American size formats?  

    @Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
    @Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it. 
    Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
    Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder.  If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan.  Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size. 
    This seems like the most basic function of a scanner!  I'm really perplexed by this.  I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
    Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software.  I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
    Any other ideas?

  • HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

    Hi...
    I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
    There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
    "Failed to open a session on the device"...
    Scan to computer does not work...
    Problem scanning to computer with an 8600 wireless
    Unable to enable print to computer...
    Enable Scan to Computer - Communication Error
    Officejet Pro 8600 Utility does not show my Mac computer in scan settings
    A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
    HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
    Etc.
    However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
    The behavior of the device points to a software issue, since:
    The printer is visible on the network
    The print function has been working fine
    The HP Scan function works
    The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
    The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
    The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
    As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
    The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration. 
    The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
    Thanks,
    PNS

    facman
    I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
    Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
    Uninstalling the Printer Software
    http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
    HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
    http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
    Please feel free to re-post if you have any further questions or concerns we are here to help.
    Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
    Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
    Dunidar
    I work on behalf of HP
    Find out a bit more about me by checking out my profile!
    "Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

  • Unable to Completely Scan Legal Size Documents with Officejet Pro 8600 Plus

    I am trying scan legal sized documents on my new Officejet Pro 8600 Plus. I have reviewed the forums, and this has been a recurring problem in the past (see link---  http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Scanning-Legal-Size-Documents/m-p/35416#M14...   ), but does not appear to be resolved. Whether I use the document feeder or the glass, the document is cut off at the bottom, and appears to be stopping at the 'A4' size, vs. legal. I cannot locate any setting on the scanner itself, or in the HP Utility software to change this, or even to be able to identify the current setting, if it is one. 
    I am using a Mac Pro, system 10.6.8, just installed and started using the printer a couple of days ago, and everything is up to date software-wise. Everything else on this machine has been working beautifully. 
    Can anyone identify what's going on here and how to correct it?
    Thanks for your help--I specifically chose this particular unit over the next model down due to the legal sized glass/bed, and if I can't use it to scan legal docs, well, that's a problem. Thanks for your help!
    This question was solved.
    View Solution.

    Hello,
    Please try the following steps:
    1. Open the HP Utility and select your device.
    2. From Scan Settings open the "Scan to Computer".
    3. Click the "Scan Tasks" tab.
    4. Select the Scan Shortcut used to scan, then click Edit.
    5. In the section of Scan from an HP Device click on the blue triangle to enlarge the menu.
    6. From the enlarged menu now open the drop-down menu next to Crop To and set as None.
    7. Click OK and try scanning again.
    Please let me know of any change,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8600 Plus e-All-in-One - terrible print & scan options

    I just purchased an HP Officejet Pro 8600 Plus e-All-in-One an the print options look like they were written by someone from the 1990s.  There are no options for lower resolution - only draft, normal, best and no option for black and white - other than grayscale.  The print options box is the default box that was originally develped in the 1990s - no kidding.  I also tried scanning some items and the box to see the scan is about 5" x 5" and there is absolutely no way possible to see what was scanned.  I originally loaded the software using the disk provided witih the printer, but then I went on line and downloaded the "Full" version - which loaded exactly what was on the disk.  I can not believe HP is even selling this thing with these types of drivers.  I loaded the drivers onto my HP Desktop, running Windows 7 home, 64 bit and my HP laptop running Windows 7 Ultimate, 64 bit.  Both HP computers are Intel I7 Quad core computers w/ 9 & 12 Gb of RAM respectively.
    What gives?  Do I need to return this thing because it certainly does not work properly and is not up to the HP standard we expect - especially for the $300 it costs to buy the thing.  I bought this all in one because HP refuses to update the drivers of my older HP scanner to support Windows 7.  That scanner showed the preview with a full screen, allowed me to change resolutions of scans, colors, etc.
    Has anyone else experienced this type of garbage?

    I agree the HP customer services and product services suck. I have an Officejet Pro 8500 and consistently had problems.
    I think I'll change to a Cannon printer or another company. It is apparent that HP does not care.

  • HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer

    HP Officejet 8600 pro Plus  N911g  model # snprc-1101-01
    I insert an SD card full of photos into the built in card reader - but have no option to send the photos to a file on my computer. Does this product only print but not send to a computer?  I need to edit the photos before printing.

    Hi @Rodney88,
    Welcome to the HP Forums!
    I understand that your HP Officejet Pro 8600 Plus e-All-in-One Printer N911g wont send SD imapges to computer, and I am happy to help!
    According to your printer's user guide found at this website, HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g User guides, as well as this guide, Printing From a Memory Card or USB Flash Drive. This printer only supports printing from SD cards.
    In order to transfer the files to your computer, you will need an SD Card reader for your computer.
    Hope this clears things up for you, and have a good day!  
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
    My printer was working fine until today.  Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility.  I went there and it was unchecked.  Seems I had this problem every time I did a new scan job in the past.  It wouldn't retain than check.  So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer.  I did that and also restarted the router but it didn't help.
    Then I tried printing from Word, which has always worked but it didn't this time.  The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
    So I deleted and reinstalled the printer.  No help.  I downloaded and installed HP software and firmware updates.  No help.  I went through wireless setup.  No help
    BTW, all along I got good "Wireless Network Test" results.  I says it's connected but nothing happens when I try any functions of the printer.
    If I can find a USB cable I will try to see if wired works.
    Any suggestions would be appreciated. 

    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
    2. Under the Wireless information you should see your IP address
    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
    4. After you enter your IP address in the website bar go to that website
    5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
    If the website fails to open please powercycle your network again:
    How to Properly Powercycle a Network:
    First, unplug the power cable to your Router
    Once your Router is unplugged, turn off your printer
    Next, shut down your computer
    After 30 seconds to 1 minutes, plug your Router back in
    Next, turn on your printer
    Turn on the computer
    After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
    If the website for the printer opens successfully please follow the steps below:
    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
    Double-click the HP Uninstaller, and then click Continue.
    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
    Click Library.
    Click Preferences.
    Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    Close out of Preferences.
    Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
    2. Once downloaded, run through the step by step screens to reinstall your network printer
    3. Once the printer is reinstalled, attempt a print and a scan!
    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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  • [win7 64bit ultimate]: HP Officejet Pro 8600 Plus prints won't scan

    Guys I have spent 2 days on reading and trying all of the suggestions in previous posts. My HP Officejet Pro 8600 Plus JUST won't scan. When I click to scan a Document or Photo the HP Scan pops up saying: The HP Officejet Pro 8600 was not found.
    When I do unistall the HP basic software and then install again it works fine. However when pc restarts problem is still there.
    I have completely uninstalled my avast Antivirus and also configured the windows firewall. No luck till now.
    Tried the HP Print and Scan Doctor: It appears that the problem is in the device manager. Edited: Just looked at the device manager and spotted this >  
    If I reinstall it will work only till my next restart.
    Any suggestions?

    @N3CR4, welcome to the forums
    I read about how you cannot scan and have been troubleshooting quite a bit lately, to no avail.
    I have some questions and some ideas for you. If you've tried the steps, just let me know the results. Here are my ideas for you.
    Have you uninstalled the printer by right clicking on them in the Device Manager, as shown in your screen shot, then restarted your PC and reinstalled?
    Have you tried creating another User Account with Admin privileges and tried installing?
    Try a clean boot, and restart the PC and ensure your Firewalls and Anti-Virus scanners are disabled and try running the installation.
    Will the printer install successfully on another PC?
    Remove the printer by using the Microsoft Fix it tool, restart the PC and try installing again.
    Try unregistering and re-registering the Microsoft Windows Installer service:
    1. Click the Start menu and type " cmd " in the search field and press enter.
    2. Type in " msiexec /unregister " and then press enter.
    3. Type in " msiexec /regserver " and then press enter.
    4. Restart your PC and try the installation.
    Run the SFC scan to repair any corupt files. (Run the scan 3 times if there is an issue in the results) then try installing the printer again.
    Using System File Checker to Restore System Files
    I really hope the steps help, let me know the outcome
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

    In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity. 
    We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections.  Again, each time this can be remedied by hitting the button on the wireless router.
    Today  however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
    I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
    If anyone has any ideas they would be greatly appreciated.

    Hi rtaw,
    Welcome to the HP Forums!
    I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
    Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
    For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
    Hope this information helps you, and let me know if you have any more issues!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Hp officejet pro 8600 plus .. won't scan to e-mail

    HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g; Windows 8
    Why am I now getting this error message when attempting to scan to email "Username or password is incorrect. Make sure both user account and password are valid." There were no changes in passwords so not sure what needs to be done to correct the issue. I am now also having problems with faxing.
    Please HELP

    Hi HelpMsP,
    Welcome to the HP Forums.
    I see that you are having an issue with the user name and password when attempting to scan to your email.
    I suggest Resettling the Network Defaults on the printer.  To do so, On the main display of the printer, please use the right arrow key and go to the Setup Menu.  Please scroll down to and select Network settings.  Please go to the last menu in the list and select Restore Network Defaults.
    This will reset the user name and password and you can then re-enter your information.
    If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
    Thanks for your time.
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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