HP Officejet Pro 8600 Premium won't print wirelessly

Ok, I have been having this problem for about a month now and cannot seem to fix it. 
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP. 
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks. 
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled. 

I have the same problem.  I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect.  I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house.  It works great for a few days then the computer can't find the printer.  The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs.  This has happened several times since I purchased it 2 months ago.  I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please?

Similar Messages

  • Officejet Pro 8600 Premium won't print cardstock - error message of "out of paper" appears

    My printer won't print cardstock, the error message says "out of Paper".  I have tried 3 different types of cardstock and it won't accept any of them.  It will print on plain paper.  Is this machine defective?  HELP...URGENT
    I must be able to print cardstock.  The computer was just set up today...it is brand new and purchased directly from HP.

    After trying a lot of different things, for some God-only-knows reason, this is the trick that worked for me. This is really more of a hack than a true fix, but I'm not picky when it's 2 AM and I don't have any other options:
    (1) In the paper tray, alternate one sheet of the cardstock paper with one sheet regular plain paper. Make sure the tray is full, but not over-full. (This HP help article says not to do that but... whatever.) 
    (2) In the Print dialogue box (however you can get to it) select the "Plain Paper" preset (not "thick paper" or "cardstock"). I had it on "Best" as you can see it the screen shot, but I don't think this is important.
    (3) I only had a single-page document, which I needed to print 30 copies of, so I inserted a blank page as a second page in the document file (a pdf).
    (4) I then made sure "Collate" was selected in my print settings.
    If you have a multi-page document, maybe you will need to insert a blank page every other page... which sounds like a pain, and I feel for you.
    Note: You'll need to monitor the printing closely - if ever the printer pulls two pages through instead of one, you'll need to pull the paper tray out and add a piece of paper so it's alternating correctly. 
    With this, I was able to print multiple copies without ever stopping. After a full day of fighting with the printer (which may or may not have included sacrifices of limbs under a full moon to the printer gods... just kidding) this was like magic.
    Hope this works for you - or other people who read this thread. This is a really frustrating situation.
    PS. Before I did this, I also did a full reset of the printer, which included:
    1. Turning off the printer and unplugging it for a full minute
    2. Printing 100 blank pages
    I have no idea if this helps, but if this hack isn't working for you, this "reset" is worth a try.

  • Officejet Pro 8600 Plus - won't print wirelessly

    Installed a new 8600 Plus printer.  Installed it onto my network.  My laptop sees the printer and the scanning function will fire off and talk back and forth with my laptop.  When I try to print, though, the printing fails with "Unable to Communicate with Printer" error.  Any ideas on how to solve this?
    This question was solved.
    View Solution.

    I have already tried the HP Scan & Print diagnostic. All tests pased, however I still cannot print wirelessly.

  • HP Officejet Pro 8600. Won't print web pages

    I have the same proplem with IE 11.0.9600 and officejet pro 8600 plus
    Trying to print a mapquest map I found that it  works with google chrome however!

    Hello dhronek,
    Welcome to the HP Forums.
    I see that you are having an issue when attempting to print from Internet Explorer.
    So I can better assist you, please respond with which Operating System you are running:
    Which Windows Operating System am I running?
    You can try to run the HP Print and Scan Doctor.  IF the Doctor finds an issue, it will troubleshoot it for you.  If the Doctor comes back with no issues, this could be an issue with the version of Internet Explorer you are using and this is why it works with Chrome.
    Thanks for your time.
    Cheers,  
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

  • Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

    Mac OS 10.9
    Wireless
    My printer was working fine until today.  Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility.  I went there and it was unchecked.  Seems I had this problem every time I did a new scan job in the past.  It wouldn't retain than check.  So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer.  I did that and also restarted the router but it didn't help.
    Then I tried printing from Word, which has always worked but it didn't this time.  The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
    So I deleted and reinstalled the printer.  No help.  I downloaded and installed HP software and firmware updates.  No help.  I went through wireless setup.  No help
    BTW, all along I got good "Wireless Network Test" results.  I says it's connected but nothing happens when I try any functions of the printer.
    If I can find a USB cable I will try to see if wired works.
    Any suggestions would be appreciated. 

    Hey @neoflyer,
    I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
    Step 1: Gather the IP and Open the EWS:
    1. On the screen of your printer select the wireless button:
    2. Under the Wireless information you should see your IP address
    3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
    4. After you enter your IP address in the website bar go to that website
    5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
    If the website fails to open please powercycle your network again:
    How to Properly Powercycle a Network:
    First, unplug the power cable to your Router
    Once your Router is unplugged, turn off your printer
    Next, shut down your computer
    After 30 seconds to 1 minutes, plug your Router back in
    Next, turn on your printer
    Turn on the computer
    After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
    If the website for the printer opens successfully please follow the steps below:
    Step 1: Uninstall Drivers and Software:
    From the computer desktop, double-click the Macintosh HD, and then click Applications.
    Click the Hewlett-Packard folder.
    Double-click the HP Uninstaller, and then click Continue.
    Select the product to uninstall, and then click Uninstall.
    When prompted, type the Administrator name and Password, and then click OK.
    From the Macintosh HD menu, click Users.
    Click the correct user name.
    Click Library.
    Click Preferences.
    Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
    Close out of Preferences.
    Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
    Step 2: Verify and Repair your Disk Permissions on the Mac:
    Open Macintosh HD and go to Applications
    Go to the Utilities Folder
    Open the Disk Utility
    Select the Hard Drive volume you are using (usually on the left)
    Select Verify Disk Permissions
    Once that process is done, select Repair Disk Permissions
    Step 3: Check for Apple Updates:
    Go to Apple
    Select System Preferences
    Select Software Update
    Click Update Now
    Install your available updates
    Restart your computer
    Step 4: Reinstall your Software and Drivers:
    1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
    2. Once downloaded, run through the step by step screens to reinstall your network printer
    3. Once the printer is reinstalled, attempt a print and a scan!
    Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
    X-23
    I work on behalf of HP
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

  • HP Officejet Pro 8600 Plus no longer printing wirelessly

    My HP Officejet Pro 8600 Plus has printed wireless for both my MacBook Pro and iPad for over a year.  As of this morning, it no longer will.  The Wireless Network Test Results notice says "your hp printer is unable to connect to your wireless router.  MAC address filtering may be enabled on your wireless router which can prevent your HP printer from connecting to your wireless network during setup.  Solution:  if MAC address filtering is enabled and you would like to keep it enabled, you must add the MAC address of your printer (available in this Test Report) to the list of permitted devices for your wireless router before continuing"
    My "router" is an Apple Time Capsule.   All this is "greek" to me.  I have been trying to resolve this for 5 hours now and have made no headway as I really do not know what I'm doing.  Do you have any tips (step by step) as to how to get this working again?
    Thanks so much!

    Well searching the web I find the support page for your printer here.
    http://h10025.www1.hp.com/ewfrf/wc/product?cc=us&d​lc=en&lc=en&product=4323648
    Getting started, drivers, manuals are all here the get it connected. 
    Let’s try here.  Wireless Printing Help
    http://www.hp.com/global/us/en/wireless/index.html​?jumpid=ex_r11400_go_wirelessprinting
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Officejet Pro 8600 - Now won't print in Black Ink Only!

    Hi! After previously owning the Hp Officejet 8500a pro and experiencing numerous issues related to the 'Black Only' printing! We then decided to scrap the HP Officejet 8500a and move on to a new printer! We did a LOT of research into the new printer and at the time of purchasing the 8600 around August 2012 last year, we found no online content of similar issues relating to the 8500.  We even contacted Live HP support to check if the 8600 would print in Black Ink Only with the colours cartridges levels at empty. The HP live chat representative informed us the printer WOULD indeed print in black only with all COLOUR cartridges installed and empty. Since we bought the new 8600, we have replaced just the Black setup cartridge with a Genuine HP Black 950xl. A few days ago all colours where at about 10% levels, apart from the yellow which then ran empty. We have been printing in Black Ink Only with the following message appearing, since the yellow ran out: "Yellow Cartridge out of ink, click continue to print in Black Ink only" As of this morning, the below message appeared with no option to print ink black only! "Depleted cartridges must be replaced to resume printing" The Yellow and now Magenta where out of ink, with no option but to purchase both cartridges, we replaced them and ran off 8 order sheets in Black Ink Only.  Both cartridges where replaced with Genuine HP. Directly after printing these 8 pages, the current Ink Levels are now: Magenta - 100% fullCyan - Has now ran out with a Red X (Annoying!!!)Yellow - Is showing a 10% Ink level with a brand new cartridge installed!!!Black - 40% full 1. Why am I no longer able to print in Black Ink Only with the empty colour cartridges installed?2. Why is the Yellow showing 10% full with a brand new ink cartridge installed full of ink? Does anyone have any advice on how to resolve this, I would very much appreciate some imput. Kind RegardsKev Challis  

    I know it won't print without a cartrige. I was trying to explain that this "problem" is one that needs to be prepared for in advance by not having empty cartriges installed. I am not trying to find a way around the way the printer is made to function. My printer came with the color cartriges that I plan on having for a long time because I rarely need to print anything in color. The link Jason posted clearly states that this printer, being a IIC, needs all cartriges installed in order for it to print. Here is the section:  For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed. In HP IIC systems, all supplies are required to be installed in the printer for the printer to function. (empahsis mine) Why it needs all supplies installed to function? I don't know and don't care. Why does it not print with empty color cartriges installed (the first question of the person that started this thread)? I don't know and it doesn't really matter. Have one set of color cartriges on reserve in case one of the ones you have runs out of ink. Don't want to hassle with this "problem"? Own another printer that is not an IIC inkjet printer.

  • HP Officejet Pro 8600 N911g won't print from applications from IMac OS 10.7.5

    Just had a software update today, now it won't print from applications (Excel, Word, etc).  I've done all the troubleshooting in the exact orders and have also shut everything down, reinstalled, turned off router, etc.  Don't know what else to do.  Prints out printer status report, Wireless network test results shows that no problems found, congratulation on the successful setup of your wireless printer.  IP addresses on wireless and printer are similar.  Looked all over forum, but couldn't find a solution.  Printer is not even 2 months old.  Doesn't make sense.  Seemed to stop  printing after we used the scanner, not sure if that is an issue for any reason.  Any help would be appreciated, thanks.

    Just had a software update today, now it won't print from applications (Excel, Word, etc).  I've done all the troubleshooting in the exact orders and have also shut everything down, reinstalled, turned off router, etc.  Don't know what else to do.  Prints out printer status report, Wireless network test results shows that no problems found, congratulation on the successful setup of your wireless printer.  IP addresses on wireless and printer are similar.  Looked all over forum, but couldn't find a solution.  Printer is not even 2 months old.  Doesn't make sense.  Seemed to stop  printing after we used the scanner, not sure if that is an issue for any reason.  Any help would be appreciated, thanks.

  • HP Officejet pro 8500 A910 won't print wirelessly

    "An error has occurred. (devInfoPage-503)".
    I've had my Officejet pro 8500 A910 for less than 6 months.  It was an easy set up and printed and scanned perfectly for at least 2 months.  I use a wireless connection from my laptop which is running Windows 7.  Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine.  And I could still print - the laptop had no problem finding the printer.
    About a month ago I had a really big print job for work.  But I figured this was a sturdy printer and could handle it.  Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing".  The only way to get it to actually print was to unplug the computer, delete the print job and start again.
    Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
    I've tried several times uninstalling and reinstalling the software.  I've checked to make sure the printer is included in the "home network".
    Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self  test page I get this message "An error has occurred. (devInfoPage-503)".  Any help in solving this problem would be much appreciated.  Thank you so much for your time.

    My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer.  re starting worked for while but now it will not recognise the computer at all.  The computer says  Scanner communication cannot be established and the printer says it sees the computer.
    Why did it work but now won't?
    Thanks,
    Billy

  • Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

    Hi, and thanks for any insights.
    I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow.  The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive.  The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper.  The printer is not connected to a network, but dedicatd to this PC.  The PC is current with updates.
    Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace .  This is new behavior.
    I have printed status pages and performed print head and allignment processes.  Still, this behavior persists.
    I looked i the event log and saw nothing that suggested an evident system issue.  Windows update only shows Security Essentials updates for the duration during which the slowness started.
    The PC is not acting strangly in any other way.
    Any suggestion would be helpful.

    Hi,
    The information is very general, this applies for many HP printers:
    Solution 1: Use a lower print quality setting
    Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
    Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
    Solution 2: Check the ink levels
    Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
    CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
    For more information, see: Check the estimated ink levels
    Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
    Solution 3: Contact HP support
    Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
    If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
    Cause: There was a problem with the printer.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Printing directly on CDs/DVDs on a HP Officejet Pro 8600 Premium printer??

    I have the HP Officejet Pro 8600 Premium and was wondering if I can print on CD and DVD discs with this printer and How do I do this?? And if not how do I print on DVDs and with what HP product do I use for it??

     HP does not currently produce any printers that can print on CD/DVD's which includes the 8600.
    Take a look at the Epson XP-810.
    Please mark the post that solves your issue as "Accept as Solution".
    If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
    I am not a HP employee.

  • How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

    how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

    Hi RiverBirch,
    What brand and model is your router?
    First, connect your printer to your router.
    1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
    Secondly, connect your iPad to the same router.
    1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
    2. Connect your iPad to the same network as the printer. Settings>Network.
    3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
    Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
    Please click the blue Kudos star in the post that helped you.

  • Hp Officejet Pro 8600 Premium - wireless home network printing from multiple devices

    We have a wireless home network with several desk tops, lap tops and tablets using the network for internet access. There is only one printer in the home, our hp Officejet pro 8600 Premium. Right now everyone who has access to the network can print. We want to prevent printing from specific devices while allowing printing from others. How do I password protect the printer so that only certain devices may print? Or alternatively, remotely prevent devices from printing?

    Well this is a little tricky.   You have a 'home' network so we assume you want everyone to print went they want.  If you are talking about 'guest' that come over and use the printer, the best thing is to get a router with a Guest Network which isolates your home network.
    That being said there is no 'password' you can put on the printer , however you can add security.
    Start/Devices and Printers/ Right click on your printer and select Printer Properties , select the Security Tab.  Now you can set security.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • How do I reset to default or change static IP address on HP Officejet Pro 8600 Premium printer?

    How do I reset setting to default or change static IP address on HP Officejet Pro 8600 Premium printer?

    Hi,Tap the right arrow and then tap the Setup icon.Tap the Network option and select Restore Network Defaults.Confirm any prompt to restore the default network settings, it will remove any manual IP configuration. If you are wirelessly connected to the network, select Wireless Setup Wizard and select your network to reconnect the printer wirelessly. Regards,Shlomi

  • HP Officejet Pro 8600 Premium will not copy or scan.

    Hello,
    I have a HP Officejet Pro 8600 Premium that prints just fine however it will not copy or scan. When I attempt to copy a document it displays Starting Copy... on the printer but will not copy and must be turned off and on to use the printer again. When I attempt to scan it brings up an error box telling me to check all of my network connections.
    I have already tried the services.msi fix and have ran hp printer and scannor doctor tool to attempt to fix my problem. 
    In the services.msi I found that all services dependant on (WIA) were already running and set to automatic.
    The scan doctor found that It wasn't communicating with the drivers, which I then reinstalled, and restarted the computer. It then continued to have problems with the drivers and asked me to contact support.
    Thank you for your time.
    edit: The printer is also running the latest firmware and I have also checked my anti-virus firewall so that it is allowing the printer through network. (note: in attempt to fix the issue i have both a usb and network connection trying to get either connection to work).

    Hi-
    To make sure I understand this correctly, you are unable to do a copy at the device itself?   This should function without the device being connected to a PC at all.   if this is indeed the case, it sounds as if this is a hardware issue.  I would then check with HP support on your product for warranty repair.
    I am an HP employee, however, this content reflects my personal opinion and is in no way associated with HP.

Maybe you are looking for

  • Win 8.0 to win 8.1 on imac mid 2010

    I've tried to upgrade my windows 8.0 installed on my iMac 27 - mid 2010 - 11.3 - Boot Rom IM112.0057.B01 - EFI 1.8 SMC 1.59F2 to latest windows 8.1 released yesterday BUT upgrade failed with this error: 0xc1900101-0x40019 I've latest bootcamp 5.0.503

  • Re: Contact Nokia

    Hi, I have problem with my nokia 2700c. The music player is very very slow.Even my friend has same phone and has got a similar problem after updating the software. Till now no update is released. Also after update screensaver has been removed. So i r

  • Not enough memory available

    Well, whenever I open iTunes 7 it tells my that it can not open because there is not enough memory. I definitely have the hardware, and I saw on another forum that the Flip4Mac software could cause this, so I uninstalled it; but it's still not openin

  • Why won't my forward camera work on my iPod touh, Why won't my forward camera work on my iPod touh

    Hello. I was recently outside for a good tournament for 6 hours. After about 3 hours my iPod got extremely hot. I had a cooler with a n ice pack inside and I thought it would cool it down. So I put it in their and forgot about it but I took it out af

  • Wtgcreator.exe not a valid OSD image

    SCCM 2012 R2 I have ha package for WTG that uses wtgcreator.exe (wtgcreator.exe /wim:WTG002.wim) It will not work after I created a new image with MDT 2013 and install all windows updates, old images still work. I don't know if wtgcreator doesent wor