HP Officejet Pro 8600 - Problem adding new Outgoing Email Profile

I went in to the HP Utility to add an Outgoing Email Profile (OEP) with an email I didn't already have setup on the printer.
It would not let me create the new OEP, with a different email than those I had already setup. When I clicked on "save and test" it said "Incorrect Credentials". So I tried to create another new OEP but with an email addr the same as an existing OEP. I input the SMTP password and Pin and when I hit the "save and test" it returned "Incorrect Credentials". Then I input the same SMTP pswd and PIN on an existing OEP, with that same existing email addr, and I got the same results. So now my existing OEP didn't work. I then did the same on an existing but different email addr and it worked; this was using the last one I had added about 6 months ago.
It seems like two different email addresses that I had previously added have a different SMTP pswd, and the third email addr has the SMTP pswd I was using. However, when all of this started, the email addr I was initially trying to use to create the new OEP hadn't been used yet? So why would it already be expecting a certain pswd.
Is there a way to find what the pswd should be for an existing OEP? How would I reset the pswd? How would I create an OEP with an email addr I hadn't yet used (ie: no pswd)?
John

Hi Max3, I am having the same problem. Did you ever find a solution?

Similar Messages

HP Officejet Pro 8600 "Problem with Printer or Ink System'

A gander at this forum suggests I am one ofa multitude of people perplexed by this issue. There is a notation beside one enquiry which says 'Problem Solved'.... well it isn't for me. My printer (typical!) is one month out of warranty. I had to replace the black cartridge and, when I did, it came up with this error prompt. I then replaced all the other cartridges. HP suggests removing the printhead and following that they say place it 'upside down on a clean sheet of paper'... NO instructions for cleaning it!! When it is replaced in the printer they suggest you 'rock the printhead left and right to make sure that the printhead fully seats in the carriage' and if THIS doesn't fix things 'try reseating the printhead up to 3 times'... This in itself is an admission of an 'issue' with this product. It doesn't sound like a very scientific engineering 'fix' to me!
A new printhead costs almost what we paid for the printer a year ago. I hate consigning anything to landfill that I can avoid... unfortunately it looks like that is where this unit belongs...

Hi @Robin_Perth,
Welcome to the HP Forums!
I am sorry to hear about you getting the problem with printer or ink system error, with your HP Officejet 8600, but I am happy to look into this for you!
I am assuming you have already been through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
If this guide does not resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
This guide, Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, will help you to determine if your printhead is still in warranty or not.
Hope this helps!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

My HP Printer HP Officejet Pro 8600 Problem

My printer is not scanning, faxing and copying. Once I press the copy option it give me an error message stating that "unable to scan, fax and copy".

Hello Wissam73,
Welcome to the HP Forums.
I see that you are having an issue with the printer not being able to scan, copy or fax.
I do have a suggestion that we can try.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Officejet Pro 8600 e. Problem scanning from Scan and Capture App in Win 8.1

Officejet Pro 8600 e. New.
Installed on HP Envy 23 Touch. Running Windows 8.1.
Wireless set up. Prints fine. Problem is scanning from the HP Scan and Capture Software App in Win 8.1
Using Scan and Capture App I can scan photos fine. They come out clear. Scanning documents in GRAY has multiple bands/lines in gray over the entire page running vertically. Scanning documents in COLOR are fine.
Also, if I scan from the printer directly using the touch screen on the printer, the scan output is fine.
I did the Scan utilty to discover any errors and it did not show any. I think it's a software error. I am going to uninstall the HP Scan App and then reinstall. So, I will do the uninstall/reinstall and report back.
Also, I would like to know if there is a desktop program for scanning? I would prefer to use that instead of the Modern HP Scan and Capture App.
Thanks....
This question was solved.
View Solution.

Hi artrum,
I understand you've been experiencing issues scanning from your Officejet 8600 using the Windows Scan and Capture program. I will certainly do my best to help you with this!
From what you've explained, I believe you're correct, it does seem like it's an issue just with the Windows Scan and Capture program and as you've been able to scan from the front panel of the printer you definitely have the HP software installed. What I'd like to do is have you use the HP Scan software, where you should no longer run into issues.
To access the HP Scan software and be able to access it easily from your desktop I'd like you to follow the steps below:
1. Go to your start screen and just start typing File Explorer. You should be able to then open it to access your computer's files.
2. Then open Local Disk (C: ), followed by Program Files (x86), followed by HP, then HP Officejet Pro 8600, followed finally by bin.
3. In the bin folder you should see HPScan. You will want to right click on HPScan and go to Send To and then select Desktop.
Now you should see HP Scan on your desktop and be able to open it and scan through that application.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8600 Plus will not print the attached file in the e-mail

Dear support team,
I have installed the software and setup HP eprint according the manual respectively the advices in HP-Connected however if I send an e-mail to [edited by Moderator] the printer 8600 PRO PLUS will not print the attached file in this case a PDF. But the text inside the e-mail will printed.
Any recommends?
Thank you in Advance.
Best regards
Conny

Hi Conny,
Welcome to the HP Support forums. I understand that the attachment to an email sent to your Officejet Pro 8600 Plus printer’s ePrint email address did not print.
After the PDF didn’t print, did you log into your HP Connected account? I’m curious as to what HP Connected indicated about the print job. I have included the ePrint Job Did Not Print document. It has several causes and solutions as to why the PDF didn’t print.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Setting up outgoing email profile

Hi,
I am trying to setup a new outgoing email profile to use for scanning on my HP 8600 using a gmail account.
I keep getting "Incorrect credentials" when I test the setup (my credentials are correct). I've tried different ports and turning the "SMTP server requires authentication for outgoing e-mail messages" on and off. Still the same error.
Help!
This question was solved.
View Solution.

Hello help_me_please9,
Welcome to the HP Support Forums!
I understand you are having issues setting up Scan to Email, I have a suggestion that may be helpful to you. Gmail as a Two-step Verification within their Email settings that helps secure your account. Try disabling this, if enabled, and see if it allows you to then setup Scan to Email.
Log into your Gmail Email account.
Click Email or icon in right corner and then Account.
Click Security.
Under Account permissions> Access for less secure apps, click Settings.
Enable it and click Done.
Re-run the Scan to Email setup.
Let me know if this helps.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Officejet pro 8600 plus e-all-in-one color managment problem.

please help, I'm a photographer and I own officejet pro 8600 plus e-all-in-one printer. I want to print my photos using this printer, but it never print them right, so I bought Colormunki photo to calibrate my monitor and my printer and match them together. The problem is I can't control the printer color management !!! I want to disable it, so I can use the printer profile in Photoshop or other applications to get the right prints. my prints are darker when I set the color management to be handled by the application, or I make the printer handle it but I will end up with wrong colors. I really really need to change the profile of the printer. how ?????? otherwise I really have no use of it in my work.

Jassim,
Kudos to you for figuring out how to better control the outcome for what you require.
I have learned something new today. Smiling!
Did you create the new profile manually or add it in from a previously saved setting? Filename / filetype?
It has been a while since I used Photoshop. I am thinking I may take another look at my old favorite.
Edits << 27-Dec-2014 >> Added the following links:
Profile Support Center
How to use ICC color printer profiles for inkjet printers
Click the Kudos Thumbs-Up!
It is a nice way to say “Thank You" for the help.
Although I strive to reflect HP's best practices, I do not work for HP.
Kind Regards,
Dragon-Fur

Scanning a 4 x 6 photo, new HP Officejet Pro 8600 automatically scans the entire glass area.

The 8600 forces me to crop the scanned photo. My old 8500 automatically recognized only the photo (or multiple photos if more than one) and presented them as cropped final images. How can I do the same with the 8600? It is an Officet Pro 8600 Premium. I have a lot of photos to scan and it will take a long time if I have to crop each one. Why would HP go backwards in capability on a newer more expensive printer?

Hi Mar_R,
I saw your post on another forum thread I worked on previously; Re: Multiple photo scan on Officejet Pro 8600. I would like to help answer your inquiry and adjust your settings to auto crop your 4x6 photos.
Mar_R wrote on the other thread:
I just posted a related problem elsewhere in the forums with my new 8600. I have to wonder though, how can this be a Windows related problem, as only two days ago, when I had my 8500 running and connected, it could scan and recognize multiple photos and save them as separate files. I am running Windows 7 Professional 64 bit by the way, on an HP all in one computer. Yesterday, I uninstalled my 8500 driver and the 8500 HP Solution Center Software, and installed the new 8600 software and there is no function to recognize individual photo scans. In the hour or so between uninstalling the old HP printer software and installing the new, there were no updates to Windows. I submit that this is an oversight or ommission by HP from the software included with the printer. But I am puzzled as to how they can justify going backwards in capability from an older printer to a newer and more expensive one.
My response to the individual I was working with was "You can not set the scan option to detect separate items on the Windows operating system any more. This is clearly a feature that was removed from the software. I even tried checking 3rd party software programs with the hopes of bypassing the limitation the HP newer software has created.
The only glimmer of hope I could find is that I believe the newer printer software, v33, has re-added the feature. I suspect the customers were heard. I mean I imagine you are not the only one that has come across this and expressed the desire to be able to detect separate items when scanning."
I made no reference to this being a Windows issue. This feature is available when scanning to a Mac, but the version of software is different. In fact, scanning to a Mac and scanning to a Windows operating system are entirely different and incomparable.
I hope this answers your inquiry. As for finding a solution to the issue you are experiencing, it sounds like the issue is not actually detecting separate items, rather you are trying to scan 4x6 and have it auto crop so you do not need to manually crop each scan. If this is correct, please use the instructions below.
Open HP Scan, create a new shortcut, change the Scan Size to 4x6.
Now you will not have to crop the image each time you scan, all you have to do is choose the appropriate scan shortcut. I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My mac has10.5.8 and should be compatible with new HP officejet pro 8600. I can't get it to install for wireless, nor to work with USB cable. Have tried downloading HP install directly from HP and it still doesn't work.

I just bought a new HP OfficeJet Pro 8600 printer. I have been unable to download the installation for wireless connection even though have had the assistance of Costco tech, HP tech and some advice from Apple. Because the system is MacOs 10.5.8 the error says it is incompatible, even though the product lists compatiblilty with 10.5, 10.6. I was advised 1 option might be to obtain Snow Leopard for installation, however am somewhat reluctant as the bo states 10.5 should work and Snow Leopard is 10.6, which is also listed as compatible. I am unable to get the printer to work even with USB cable. Too much time spent on this and I hate to start over with another printer because I'm afraid I might have the same trouble. Is Snow Leopard something I should get anyway? Help!

Snow Leopard has more compatible Java.
https://discussions.apple.com/docs/DOC-2455
explains more about upgrading to Snow Leopard.
If that doesn't work to fix the problem, then see my FAQ* on printing:
http://www.macmaps.com/printersx.html

New (bought last year) Officejet Pro 8600 Plus and I can't get the ADF working.

9 month old Officejet Pro 8600 [CC78E4]
Product Number: CM750A-64001
Serial Number: CN1CD1K1CV
ADF used rarely and on the occasions I have tried it it always gives me this problem - even for a copy as opposed to a scan
ADF not working on 5 page document
Tried using 1 page
always get "Reload original in the automatic document feeder (ADF) and try again@
either from the front panel or from the HP scan utility on my PC.
I have been through the process recommended on your support pages for resetting the printer (remove power cord)
Please HP experts come to the rescue!

Hi - You can find the different UK numbers at this location:
http://www8.hp.com/uk/en/contact-hp/phone-assist.html
The good news, as you mentioned is if it is less than a year old, it will be taken care of under warranty at no charge to you.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

Problems with my printer HP Officejet pro 8600 Plus + Yosemite

Hi got problems with my printer HP Officejet pro 8600 Plus till I installed Yosemite it is not recognized so what can I do now.. No new drivers found by HP

Thanks for this AnnRT!
I've spent the best part of a day trying to figure this out. Everything was fine and then one day nothing worked! I have narrowed the issue down to Bonjour via WiFi as everything worked fine via USB, and via IP over WiFi.
I've now set a static IP for the printer and things seem to be working fine again
Thanks!
Chris

Hp Officejet Pro 8600 Plus network printing problems

I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer. Several problems have resulted because of this:
1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation. I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool.
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless. Please help!

techlearner3 wrote:
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I believe this is the cause of your problem. First, try another known working port in the router. Next, change the Ethernet cable with a known good cable.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
This question was solved.
View Solution.

HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

New OfficeJet Pro 8600 will not print

I just got a new OfficeJet Pro 8600 a little over a week ago and have it setup on my wireless network. The first few days it worked fine, but as of yesterday I haven't been able to print anything. The computer says it's printing, but the printer isn't doing anything. I've checked my wireless status and it says that it's connected. How do I fix this or what do I do? Thanks!

Hi there, take a look a the suggestions given here. Work through them in the order presented and post back if you're still having issues http://www.hp.com/global/us/en/wireless/troubleshooting.html
All the best.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

Officejet Pro 8600 N911g new firmware will not install.

My printer: Officejet Pro 8600 N911g
Current Firmware: CLP1CN1416AR
My problem: Downloaded the latest firmware update (Version CLP1CN1322CR). When I go to install it, my printer shows as listed, but in the STATUS cloumn, it is listed as "Not applicable".
I turned my printer on/off.
I tried updating via network, and when it checks for an update, it states there are no updates avaiable.
I tried updating via USB.
I tried updating via the LCD panel on the printer, and when it checks for an update, it states there are no updates avaiable.
Is there something wrong as to why this current firmware will not install?
Thanks for any help.

New Firmware (CLP1CN1416R) was installed automatically (Printer was set for "Auto Update"). Prior to new firmware install, printer has performed flawlessly...no problems. Immediately after printer updated it's firmware automatically I began to have multiple problems.
First, it kept asking me to perform an "Alignment" which I dutifully performed only to have message come back that 'Alignment Failed". Printed sheet looked fine, and printer printed fine but now before any page will print the "Alignment Recommended" message comes up which I have to then override (Click 'Do Not Align' button at bottome of 'Alignment Recommended' message box. This is getting really OLD!! Simply unacceptable for a business class printer!!
Also, the printer randomly has started giving other messages such as "There is a problem with the printer or ink system" AND "Cartridges are Missing" ("when I've just recently put in new catridges and levels are OK!!) AND "Paper Jam" (when there is no jam!!)
None of these problems have occurred prior to the automatic firmware update. I believe the reason HP hasn't posted the new firmware update to their Customer Service website is that they know there are bugs in it and don't want to compound the problems the new version has already created. I seriously question why an automatic updating of firmware was done with equipment set to "Auto Update" and yet that same new firmware is not available to those who might have had their printers set for "Manual Update".
HP Customer Service - You need to issue a statement from the company as to what has happened with this firmware update. If there are problems, take responsibility for it and make it right. HP knows who it sent out auto updates to. These printer owners should be immediately notified and the situation made right. It is not real assuring to have your front line staff not know why the new firmware is not on the website. I do not like the idea of having to pay for a Support Call when the problems with my out of warranty printer are directly tied to the Auto Updating of said printer with apparently defective firmware.
I'd really appreciate a response back from someone in HP Customer Service.

HP Officejet Pro 8600 - Problem adding new Outgoing Email Profile

Similar Messages

Maybe you are looking for