HP Officejet Pro 8600 "Problem with Printer or Ink System'

A gander at this forum suggests I am one ofa multitude of people perplexed by this issue. There is a notation beside one enquiry which says 'Problem Solved'.... well it isn't for me. My printer (typical!) is one month out of warranty. I had to replace the black cartridge and, when I did, it came up with this error prompt. I then replaced all the other cartridges. HP suggests removing the printhead and following that they say place it 'upside down on a clean sheet of paper'... NO instructions for cleaning it!! When it is replaced in the printer they suggest you 'rock the printhead left and right to make sure that the printhead fully seats in the carriage' and if THIS doesn't fix things 'try reseating the printhead up to 3 times'... This in itself is an admission of an 'issue' with this product. It doesn't sound like a very scientific engineering 'fix' to me!
A new printhead costs almost what we paid for the printer a year ago. I hate consigning anything to landfill that I can avoid... unfortunately it looks like that is where this unit belongs...

Hi @Robin_Perth,
Welcome to the HP Forums!
I am sorry to hear about you getting the problem with printer or ink system error, with your HP Officejet 8600, but I am happy to look into this for you!
I am assuming you have already been through this guide, A 'Problem with Ink System' Error Message Displays on the Control Panel or Computer During Setup.
If this guide does not resolve the issue, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
This guide, Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, will help you to determine if your printhead is still in warranty or not.
Hope this helps!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500a printer. When I print documents, it will not print anything in black ink. The colors work fine, but black just won't print. The printer claims that the black ink cartridge has plenty of ink, and when I shake it I can tell that there is something in there. So, I don't think it is an issue of the black ink being out. Is there a chance that something is blocking the ink from coming out? Any fixes to this besides buying a new ink cartridge?
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The document here may help resolve black not printing on your HP Officejet Pro 8500a.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Re: HP Officejet Pro 8500a problem with printing black ink

I have an Officejet Pro 8500A. I did a printhead clean. I have plenty of black HP ink. Printhead status indicates black/yellow is good. I am barely getting any black to print. All the colors are fine. Help!
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Hi @di43
I appreciate the troubleshooting you have already completed to resolve the issue. I understand the black ink is not printing as expected. Although you have already done some of the steps in the following document, I suggest completing all of the recommended solutions in the order they are presented, even if that means doing something you already tried; Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet Pro 8500A e-Al...
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP 4622 All in One Printer: Problem with Printer or Ink System

Problem with Printer or Ink System Error OXC19a0027.

charleshia wrote:
Thanks so much for replying to my post. I tried the fist suggestions and they did not work. So, I attempted to move on Dow to the cleaning of my printer. I am the the first to admit that I'm not the genius when it come to electronics buys, my printer do not seem to have what is described in the photos. I'd like to upload a photo of my ink cartage but do not know how.
Charleshia, you can upload a photo here to reply. Click Reply, then on the window you'll see the image below..
click the one which has the red box, it's where you insert the photo
Going back on your issue.. the basic step would be.. take out the inks then close the door... what error message you got? If it's saying "Missing Ink Cartridge" just hit OK. Unplug the power cable at back of the printer, plug it back in.. Clean the copper contacts on the ink cartridges using a lint free cloth then reinstall them. Let me know if it resolved it or not.. I can only give basic troubleshooting here

"Problem with printer or ink system"

Hello, so this morning I printed out a paper and I saw I was almost out of black ink. I replaced the cartridge and everything was okay. When I went to print out another paper I received the error message "Problem with printer or ink system... 0x6100004e" I went to HP support and found a whole bunch of solutions. I went through the first few, there is no paper jams, but then I realized my carriage was either not leaving the dock or it would come all the way left just to go right back. When I open the door, its like the printer thinks the carriage is moving because it keeps turning the way it normally would. I tried resetting it, and looking up other solutions but nothing. My warranty was up in May. It had never had this problem when I changed the cartridges before, so I really need all the help I can get.

Hi andre2015,
Please perform the steps from the link below and this will resolve the issue.
http://support.hp.com/us-en/document/c03253201
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Regards
Aneesh

Error Message: "Printer Failure" Problem with print or ink system . . .

Greetings!
I wasn't exactly sure where to post this, but the error message refers to printer or ink system failure so I thought this was a good place. I've been troubleshooting my parents HP OfficeJet Pro 8600 AiO for the last 2 or 3 hours with little success. I've contacted HP tech support but they wanted $200 for the work to be done and neither I nor my parents, who are retired and on a fixed income, have the money to spare.
The tech support people said it was probably a problem with the drivers, so I attempted to reinstall the software, but that didn't help at all. A brief description of the problem might shed some light on this awful situation. Since this morning, my father tried to print something and the printer itself gave the following error message on the front LCD panel on the device itself (ie, not on Windows, but on the printer's display):
"Printer Failure
There is a problem with the printer or ink system. Turn it off, then on. If the problem persists, contact HP."
Obviously my first course of action was to follow the directions. I turned it off, unplugged the cord, waited approx. 30 seconds, replugged it in and turned it back on. Nothing changed. I've also tried removing and replacing the Ink cartridges, checking the tray for a paper jam or shortage and performing a rain dance in the hopes of attracting the gods' attention xP. In short, I'm at my wits end and don't know where to go from here.
I'm unable to access the device's LCD display control panel, which controls the printer, as the error message cannot be closed. I've tried restarting the PC as well, and a lot of other basic deductive troubleshooting procedures to no avail (forgive my overuse of cliches).
Any help would be appreciated. Thank you very much in advance. I wish you all a great day, and may the god of printing protect you from the same situation. I can assure you it's most unpleasant.
Regards, Sean (frosztbyte)
P.S. I'm not sure what other information might be needed in order to help me, but ask and you shall receive any I can find.

Hi frosztbyte,
I understand your parents have an OfficeJet Pro 8600 that is saying it has a printer failure, that you have thus far not been able to clear, despite your best effort and a rain dance (at least I know who to blame for the rain now ). I would be happy to help you as best I can!
The first thing I'd suggest you do is plug the printer directly to a wall outlet if it isn't already plugged to one, just to ensure the printer is getting all the power it needs to function properly. If that doesn't seem to change anything though, please have a look through this A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... document (it was steps for the same error without an error code as well) and hopefully it can help resolve the issue.
If the issue persists after trying the wall outlet and that document I would advise you try call HP again. I believe the number you called previously may have not have been HP, but another company. If you're in North America just call 1-800-474-6836, and if you're anywhere else have a look at this Contact HP Worldwide page to see what number to call for your area.
Hope this helps, have a great day!!
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**MissTeriLynn**
I work on behalf of HP

Hp Officejet Pro 8600 Plus network printing problems

I hard wired my Hp Officejet Pro 8600 plus with an ethernet cable to my router to enable other computers on my network to print to my printer. Several problems have resulted because of this:
1. I cannot find my printer in the Device Manager: it shows as an "unknown device"
2. Sometimes pdf files will print and sometimes they will not. Word and Excel files sometimes print, and sometimes don't.
3. Sometimes documents will spool, but then I get the following message: "Unable to communicate with printer." Then it asks me to make sure all cables are connected and power is on, which is the case.
I have tried all kinds of troubleshooting with information found in Hp forum and on Hp website. Finally, using the HP Print and Scan doctor, I deleted and reinstalled the printer and updated the Full software and drivers. Then I got a message saying "the printer is on your network, but the network software is unable to find it using the typical network discovery method. You can install the printer and operate it normally over the network using the IP address of your printer." I inserted the IP address and it took me through various steps to final installation. I typed a short message into a new document on Microsoft Word and it printed, Then I tried to print some information from the HP website, but this did not print; it didn't even spool.
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I have an Hp computer, running on Windows 7 Ultimate (64bit). I prefer to use my printer over a network ethernet cable instead of wireless. Please help!

techlearner3 wrote:
My router is not detecting the printer on the network either, the light on the port bearing the network cable connected directly to the printer has never been shown to be on, like the other lights. I have been struggling with this for the last several months.
I believe this is the cause of your problem. First, try another known working port in the router. Next, change the Ethernet cable with a known good cable.
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I worked for HP but now I'm retired!

HP Officejet Pro 8600 Plus "unspecified printer problem"

I just set up my HP Officejet Pro 8600 Plus e-All-in-One. The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer. When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer." When I check the printer pannel, there are no problems reported. The machine seems to print okay, but I'd like to clear up this error that is shown. Any ideas?
Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting. Thanks.
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HELP!
I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
I'm a step away from taking this back and buying an Epson.
My experience with their support has bee stellar at a commercial printer level.
This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
any help will be appreciated.

Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

Hi, and thanks for any insights.
I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow. The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive. The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper. The printer is not connected to a network, but dedicatd to this PC. The PC is current with updates.
Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace . This is new behavior.
I have printed status pages and performed print head and allignment processes. Still, this behavior persists.
I looked i the event log and saw nothing that suggested an evident system issue. Windows update only shows Security Essentials updates for the duration during which the slowness started.
The PC is not acting strangly in any other way.
Any suggestion would be helpful.

Hi,
The information is very general, this applies for many HP printers:
Solution 1: Use a lower print quality setting
Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
For more information, see: Check the estimated ink levels
Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Cause: There was a problem with the printer.
Regards.
BH
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Officejet Pro 8600 will not print multiple copies

When I first set up my HP Officejet Pro 8600 I could print multiple copies. Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages. I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
My OS is Window XP Home
The printer is connected via network.
I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
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Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
HP Officejet Pro Full Feature Software and Driver
How to Assign Alternate Print Drivers in Different Versions of Windows
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Officejet pro 8600 won't print

Hi,
I have an Officejet pro 8600 wireless with a Mac OSx 10.6. All has worked fine up to now - I have owned for a few months. Today it stopped printing for me. No error messages, just any print job stuck in the queue - Printer just says 'Idle' or 'Ready'. I have worked through HP's troubleshooting - and have tried all their suggestions - restart, unplug, delete and re-add printer, check wireless, to no avail.
Any other suggestions?
And why can't there be a direct link to HP Support? I don't mind trying to solve the problem myself at first but when that doesn't work it would be nice to be able to call or IM someone at HP.
Liz

Hi Liz,
Try resetting the print system, here's how .
Don't forget to mark a post as solved if it fixed your issue

My HP Officejet Pro 8600 can't print from my MacBook Air

Hi,
My HP Officejet Pro 8600 can't print from my MacBook Air. It keeps on showing "The printer is not connected", but the screen on the printer shows connected. I often reset the printer 'EVERY TIME" I want to use it. I also tried to turn off my laptop and printer several times before printing. If I'm lucky enough, it will work maybe for one or two prints. If no luck then I'll have to reset everything again. Sometimes I reset the printer, the printer will not show on my selection.
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Hello boojoo1tw,
Welcome to the HP Forums!
I understand you're unable to print most times with your Officejet 8600. How is this printer connected? Wireless or USB? What is your operating system on your Mac computer? Click here to find out.
If your printer is wireless, then I would recommend assigning a "Static IP Address" by following this HP document on Printer Does Not Maintain Wireless Connection.
Please post your results, as I will be looking forward to hearing from you.
I worked on behalf of HP.

My HP Officejet Pro 8600 is randomly printing coloring sheets most often during the night!

For about a month, my HP Officejet Pro 8600 is randomly printing coloring sheets, valentines, etc. Usually this is happening at night! The pages use a lot of ink! How can I get this to stop? Is this part of HP's eprint?? Help!

Hi there, check out this thread for information on how to cancel scheduled print apps.
Best.
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Officejet pro 8600 will not print card stock

I just purchased the Officejet Pro 8600 and cannot print card stock. I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support. There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2. Any suggestions? I print card stock regularly.

Hi breannemk,
Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
Please reply back with the requested information so we can begin troubleshooting.
Thank you,
HevnLgh
I work on behalf of HP
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How do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint?

how do i get the hp officejet pro 8600 premium to print from my ipad2 using airprint? The iPad does not see the printer.

Hi RiverBirch,
What brand and model is your router?
First, connect your printer to your router.
1. From printer front panel, press Wireless>Wireless Settings>Wireless Setup Wizard and follow the onscreen instructions to successfully connect your printer with an IP address.
Secondly, connect your iPad to the same router.
1. Connect your iPad to the Internet and download the free HP ePrint Home & Biz app from the apps store.
2. Connect your iPad to the same network as the printer. Settings>Network.
3. Use the new HP Home & Biz app to print and scan photos or docs from your iPad!
Alternatively, you can also perform Airprint on the iPad thru the wireless network from the Photos menu in your iPad.
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HP Officejet Pro 8600 "Problem with Printer or Ink System'

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