HP Officejet Pro 8600 software issues

After weeks for non-functioning NEW 8600 and finally reinstalling system software on my computer, I find that everything works until I install the HP software for the 8600. Immediately the printer works and Internet Explorer longer works, unless I allow HP updates. Then the printer won't print, scan, or anything AND Internet Explorer fails. Uninstalling and reinstalling the HP software but disallowing HP updates worked until Microsoft determined I needed an automatic update and then the problems reoccurred. Seven weeks and hundreds of dollars in tech work has not solved this problem. (Incidentally the printer works fine with my new laptop using Windows 7, but it definitely cannot function with Windows XP. What do I try next?

cafostr wrote:
How do I change the scanner resolution for scanning to pdf? 70 is a little fuzzy and 200 makes the files too large. Is there anyway to set it for about 125?
What application(s) are you using the scan? The HP Solutions Center allows your to specify what resolution you need. Heres a screenshot:
Hope this helps!
Sean
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Officejet Pro 8600 Software Will Not Run

I updated my computer to Windows 7 and installed the software for my Officejet Pro 8600. Setting up and connecting the printer was not a problem. When I went to run the program it would not start. I downloaded the 64 bit program and went through the process of uninstalling the old program and installing the new software. And again, printing is no problem but the program still does not run.

Hi SonnyOhio,
Thank you for your reply.
I would try the following:
1.) Update Adobe. Adobe.
2.) Update Internet Explorer. Download Internet Explorer.
3.) Then try the using the HP software again.
If this doesn't work, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Hope this helps, and have a great day.
RnRMusicMan
I work on behalf of HP
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Can't Open Officejet Pro 8600 Software in Windows 8.1

I have Windows 8.1 64 bit. I installed Officejet Pro 8600 e-all-in-one-printer N-911a using OJ8600-1315.exe. The printer and software worked fine in Windows 7. In Windows 8.1, the printer works well wirlessly. It prints, scans, and copies with no problem. I can use the window on the printer to start scanning and copying. However, I have an icon on the Windows 8.1 Start Page that says Officejet Pro 8600. When I click on it, it opens a window labled HPSolutionsPortal.hta - Microsoft Visual Studio. I do not get the Officejet software where I can control the resolution of scans and files produced by the printer. How can I access the HP Officejet Pro software?
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Gi,
From the Control Panel go to Programs and then select Default Programs.
Click on Associate a file type or protocol with a specific product.
Locate the .hta prefix, double click it, click on More Options and select the Microsoft (R) HTML Application host option instead the selected Visual Studio.
If you cannot find this option within the list scrool to its very end and click on Look for another file on your PC.
Browse and select C:\windows\system32\mshta.exe.
Confirm the changes and check for any difference.
If you still see any other type of error, install the patch by following the steps for Windows 8 below:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&dlc=en&docname=c03640384&lc=en&jumpid=reg_r1002_uk...
Regards,
Shlomi
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HP Officejet Pro 8600 - scanner issue

I used to be able to send documents through the automatic feed on top. Now when I scan documents it only allows me to lay the document on the glass. It will not automatically feed. When I do put a document up there the scanner thinks it has been scanned because it says that the document has been successfully scanned but it never went though. I checked to make sure nothing was jammed or in the way and that there was not already another paper on the glass to prevent it from feeding through.

Hi Booher,
Welcome to the HP Forums!
I understand that you cannot scan with your HP Officejet pro 8600 through the ADF, and I am happy to help you with this scanning issue!
For further assistance, I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself through the ADF.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please go through this guide. The Automatic Document Feeder (ADF) Does Not Pick Up Paper.
Hope to hear from you, and have a good day!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8600 software/driver wont uninstall (old driver missing...)

Hi!
I need to uninstall my software (full feature) for my officejet printer. But windows need the old driver for this (transforms files). But i dont have the old driver...
Installing the new one also didnt wont since the old driver needs to be uninstalled.
What can i do to remove the old driver?
thanks, regards,
Carsten(Personal information removed)
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Hi
try using Revo uninstaller
http://www.revouninstaller.com/start_freeware_download.html
How to use
http://www.guidingtech.com/457/revo-uninstaller/
Hope this helps.
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HP Officejet Pro 8600 software download online.

I am unable to scan to my new Toshiba Laptop. loaded the drivers, printer works fine for printing, when I try to scan says printer not recognized. Open HP software and mange scan to computor, there in is my problem, don't have the software on the new Toshiba and cannot locate my origianal software disk. Had trouble with trying to locate and download online, could not find download.

Hi,
Download and install the software from the link below:
http://ftp.hp.com/pub/softlib/software12/COL40120/bi-108858-4/OJ8600_1315-1.exe
Regards,
Shlomi
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HP OfficeJet Pro 8600 Scanner Software

I am running Windows Vista and just purchased the HP OfficeJet Pro 8600 printer. I am having a hell of a time with this printer and am seriously considering returning it if I can't get this figured out asap.
When I open the HP OfficeJet Pro 8600 software, the main panel opens I double click on the "Scanner Actions" button, and then the "Scan Document or Photo" button, nothing happens. I can not get the scanner software to open so that I can control my scan options from the computer.
As well, from the printer control pad, when I go to scan, I am only able to "Scan to Network Folder" and am unable to scan to computer. The message that I am getting is "Computer is Unavailable".
I am able to "Scan to Network Folder" so I am not overly concerned with that issue however, I need to be able to access the scanner software so that I can adjust my scan settings etc on my computer.
I purchase the unit for the wireless. I could not access the software while connected with wireless so I attempted to connect via usb. No difference what so ever.
I have uninstalled and reinstalled the software 4 times so far. 2 times from the CD and 2 times from the software available on the HP site.
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Hey dleman. Sorry to hear your having issues and I appreciate your detailed messages. I would try using the HP Print & Scan Doctor. This tool will try to resolve the issue for you and provide a specific code if it can not resolve the issue.
Let me know how it goes and if it does not solve the issue we can go from there.
Thanks
SeanS
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HP Officejet Pro 8600 unable to open scan / printer options to scan

This was working last week. Trovi.com got on the computer and has since been taken off by Spy Hunter. Now I am unable to scan. I have uninstalled and installed using the disk twice but it still does not let me scan, only print. I am using Windows 8. What else do I need to do? Usually this goes really smooth. What am i doing wrong?

Hello kldv,
Welcome to the HP Support Forums!
I see that you have uninstalled and installed the Officejet Pro 8600 software in an attempt to fix a scanning issue. Have you had a chance to run the Print and Scan Dr on the computer?
Print and Scan Dr<---
It will look into the possible causes and report back if it is able to fix it or what other troubleshooting can be done. Let me know the results.
Cheers,
JERENDS
I work on behalf of HP
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HP Officejet Pro 8600 - Cannot select color printing in settings

I selected grayscale printing. Now I want to print in color and cannot find how to print in color. Option not found.

Here's an answer - it might not match your setup though:
OS: Windows 8.1
Print Driver: HP Officejet Pro Full Feature Software and Driver, 2012-10-22 , Version28.8
Bring up the HP Officejet Pro 8600 software and select Set Preferences under Print:
Then on the Printing Prefrences dialog, press the Advanced button:
And then on the Advanced Options dialog, turn off the option under Printer Features for Print in Grayscale:
Hopefully that helps.
-Seth

Multi page scanning on Officejet Pro 8600 with flatbed

I had to replace a 6400 series HP multi process with a HP Officejet Pro 8600. With the old software it would ask if there were any more pages when using the flatbed scan option. I can't figure out how to do this using the new software and it automatically creats the file after 1 page. Any advice would be appreciated.

Hi,You may scan multiple pages from the Flatbed glass by using the HP Scan software. Open the HP Officejet Pro 8600 software and click the Scan a document or photo option.Select PDF, ensure the Show Preview box is checked and the resolution being set as 300 dpi or below. Click an Scan and use the Add Pages button to add additional pages. Shlomi

Officejet Pro 8600 Plus - Scan software doesn't have 8.5x11 letter size option

Just bought a new Officejet Pro 8600 Plus.
The included HP Scan software will only let me choose A4 or A5 paper sizes (as well as 6x4, 7x5, 8x6, 10x8). No 8.5x11 option, which is what I want to use most often. (this is from the dropdown options after clicking the "Scan..." button)
Is there something I'm missing? I'm generally pretty good at figuring this stuff out, but I haven't even seen this issue mentioned on forums, so I'm confused.
Also, when using the Scan To Computer function directly from the printer, I get the same result - it will scan my 8.5x11 document and output an A4 size file.
I'm running Mac OS X 10.6.8. I have installed all software and firmware updates I could find. I have my printer's region set to Canada, and bought the machine from a Staples in Canada. Wondering why I can't use any North American size formats?

@Simple1234 - I have reinstalled the software from HP's website, and no change. (it's actually the same version that came on the installation CD - 12.23).
@Sethaniel - I have definitely tried every combination of settings in those drop down lists, so that's not it.
Ruling out OS issues, my girlfriend is running 10.8, and the HP software is doing the same thing on her computer.
Using the System Preferences scanning method, I can choose paper sizes if set to scan from document feeder. If I change to flatbed, I have the option to manually type in the dimensions I want, but then I'm forced to manually drag the crop area to which 8.5x11 portion of the flatbed it will scan. Again, there's no way to just have the flatbed scan a letter size document automatically when placing the page at the top corner of the flatbed, where it shows you to place the page for letter size.
This seems like the most basic function of a scanner! I'm really perplexed by this. I would imagine most people in north america would just want to place an 8.5x11 sheet of paper on the flatbed and have an easy way to scan the correct size with no added fuss.
Printing works fine, and I can choose letter size, and many adjustable settings, so I think this is just a problem with HP's scanning software. I have tried all the usual basic steps, like restarting my computer & the printer, reinstalling software, running software update, looking through all the settings in the HP Scan software, any global settings I could change in System Preferences, tried using a different computer and OS X version, googling the issue, and posting on this forum.
Any other ideas?

Officejet Pro 8600 Plus connection issue - HELP!

I have a strange issue: after some hours, the communication link is dropped between the computer and printer. When this happens, IE becomes unusable and will not connect to anything. This is replicated on three XP home machines. The fourth, a vista ultimate machine, does not seem to be affected (yet). I get the "scan to computer is disabled" error. It cannot be re-enabled. At this point I cannot print either. I can reach the embedded web server on the printer via firefox and can still surf using firefox. I can ping the printer, but again once the connection is dropped, no printing or scanning to the computer. The only thing I've found that resolves the issue (temporarily) is to reboot the computer, which just starts the cycle again.
last night I installed the software on an XP machine and the laptop to test when the connection dropped. They lasted from 7pm Monday until I got home at 5pm Tues. The machines were not used. Once I started using them (firefox only), then they dropped the connection within a half hour of each other around 7pm. The other XP machine lasted from 7pm Mon until 7am tues, when my wife started using it and then noticed it dropped sometime that tues between 7 and 9AM. An 11am tues reboot ran OK until 10 pm tues when connection was lost again (and IE is now dead). The Vista machine has been running since 7pm monday until now (930pm tues) and still seems to be holding.
printer hardwired, to router, static IP, 100-full link speed (also tried 10-half)
router dlink di-655
two XP machines are hardwired, vista is hardwired, and last xp machine is a laptop on wireless.
I've swapped cables rebooted and reinstalled multiple times. I must have a file a mile long on the support phone line. They were unable to fix it. I asked this to be escalated, but who knows when I'll get a response.
I've toggled firewalls - XP built in
I've uninstalled anti virus software
I've even put up with crazy suggestions from tech support like changing the router channel (uhh, it is wired!)
one xp machine had an AIO 4215 hooked via USB and the others printed to it via network, but the printer has been deleted from the networked machines.
I can ping 127.0.0.1 which is supposed to indicate the tcp service is OK.
I have not reset winsock .. I can see one machine being bad, but three????
malware / virus scan shows no issues. Again one maybe, but three??
The only thing I can think of is that there is something in the XP networking stack that conflicts with the new 8600 software as hours pass. Perhaps there is some polling operation that goes on then dies after some time, then it kills IE as it dies.
When the printer works it is great, but rebooting is not a permanent solution to this.
any suggestions would be greatly appreciated!!!!!! I am stumped and so is tech support. They are sending it to engineering, but who knows when they will respond.
thanks in advance.
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well it looks like I have a working solution ... I downloaded a freeware file called process.exe . I made a cmd file via notepad with the following contents:
rem this is to keep the HP network printer communicating with the desktops
rem
process -k "hpnetworkcommunicator.exe"
rem
process -k "scantopcactivationapp.exe"
rem
"C:\Program Files\HP\HP Officejet Pro 8600\Bin\HPNetworkcommunicator.exe"
rem
Start "" "C:\Program Files\HP\HP Officejet Pro 8600\Bin\ScanToPCActivationApp.exe" -deviceID CNXXXX:NW -scfn "HP Officejet Pro 8600 (Network)"
the XXXX is your printer serial number with an extra character or two. Pull that number from the port tab after you pull up "properties" for the 8600 printer.
This cmd file basically restarts the printer link. It opens a command window that launches the program to re-establish the link.. then it closes the command window. The launched program shows that the communication link is dead (just for a few seconds), but then it makes the connection... THEN you hit the close button and coninue your work until it dies again.
I may have it autorun every X hours if I can narrow down a good time. Until then I have a shortcut on the desktop to "FIX HP LINK" ... I only had to do this for my XP machines, as the vista one seemed OK.
What ticks me off is that I shouldn't have to do all of this diagnosis. It would be nice if there is a fix in the pipeline so the link stays stable al the time. I've spent hours trying to figure this crap out.
Anyhow, I hope the time I spent helps someone. PS, thanks to the OJ6500 thread that had the info for the scantopcactivationapp.exe program.
PS ... I'm still waiting for an engineer to contact me, if any HP employees are reading this.
PSS I haven't tried this without killing and restarting the hpnetworkcommunicator stuff, but it works for now.

HP OfficeJet Pro 8600 Plus - "Scan to Computer" issue on Mac OSX 10.8 or 10.9

Hi...
I have started experiencing the notorious "scan to computer not working" issue on my 1-month OfficeJet Pro 8600 Plus, after having used the feature a number of times flawlessly.
There are a lot of potential solutions mentioned in dozens of relevant posts for both Mac and Windows, e.g.:
"Failed to open a session on the device"...
Scan to computer does not work...
Problem scanning to computer with an 8600 wireless
Unable to enable print to computer...
Enable Scan to Computer - Communication Error
Officejet Pro 8600 Utility does not show my Mac computer in scan settings
A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning
HP Wireless All-in-One Printers - Communication Error between the Scanner and Your Computer...
Etc.
However, in my case, no solution works, after several frustrating hours of trying to fix the issue, in Mac OS X Mountain Lion (10.8), or after upgrading to Maverics (10.9).
The behavior of the device points to a software issue, since:
The printer is visible on the network
The print function has been working fine
The HP Scan function works
The generic Scan function from System Preferences works (although in earlier times it did not, or it stopped working soon after invoking it)
The "Scan to Computer" option does not appear in the HP Utility screen (although occasionally, after random sequences of unistalling and installing the software, it reappears)
The HP Installer crashes before completing the installation (this is a latest symptom, apparently happening before unvoking the HP Setup Assistant, which still works fine)
As already mentioned, I have tried all possible solutions, including software and firmware updates, Apple drivers, HP drivers (full featured software), clean (un)installations, followed by computer and printer restarts. Nothing seems to work.
The "Scan to Computer" feature of the 8600 always works on my Windows 7 laptop, after initial configuration.
The next step will be returning the device for a refund, but before resorting to that, I am giving it a last chance, in (the unlikely) case there is something new I have not tried yet.
Thanks,
PNS

facman
I am linking you to an HP Support document titled “Uninstalling the Printer Software” below. I am also providing you the link to the HP software for your printer titled “HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8” below as well.
Follow the first document and uninstall the software. Reboot the computer than download and install the linked software. This should resolve your issue.
Uninstalling the Printer Software
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02259020
HP Officejet Pro Full Feature Software and Driver - Mac OS X 10.6, OS X 10.7, OS X 10.8
http://ftp.hp.com/pub/softlib/software12/COL44234/mp-107214-1/Officejet-Pro-8600_v12.23.0.dmg
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HP Print Software for MacBook Pro and Windows 7 gone awry on HP OfficeJet Pro 8600

Almost one year ago today I wrote a post about my first problem with HP OfficeJet Pro 8600 N911. Today I write my last.
I have an HP OJP 8600, with option Tray 2 included, and auto feed included. My system test computers are:
1. Apple MacBook Pro, OS X 9.5, HP software is the only 3rd party software.
2. HP Laptop, Windows 7.
The OJP wireless radio gave up, so I cannot run it wirelessly. It is connected by ethernet to my router. All five of my computers can use. All of the functions of the printer are usable. For example: it prints, it scans, it copies, it faxes. All functions working. My problem is with the HP software download to the Apple and to the HP Laptop.
I would like to be able to use all of the feature settings when I print. But alas, I cannot. Both the Apple and the HP Laptop have a similar appearing window that opens when you choose to print something. In theory, you are supposed to be able to control a range of paper types and quality, print type and quality, and (in my case with the two trays) what tray to use to select the paper.
I regret neither of the computers perform these functions. And all of the mistakes that I find on the Apple computer I find on the HP Laptop Windows 7 computer.
I don't have the time to test every combination. But I think the table below will help you get an idea of what the problem is with the software that HP sends offshore for maintenance.
The results of the paper quality selection, the print quality selection, and the tray availability are as follows:
PAPER PRINT QUALITY TRAY AVAILABILITY
Plain Paper
Plain Paper DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
Thick Paper DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2
InkJet
Other DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
HP Bright DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Specialty
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Card   DRAFT gray/NORMAL/BEST/MAX DPI gray Auto/Tray 1/Tray 2 gray
Brochure
HP Brochure DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
Other DRAFT gray/NORMAL/BEST/MAX DPI gray   Auto/Tray 1/Tray 2 gray
In summary the new HP Print software for Apple and Windows 7 computers has identical programming mistakes on both operating systems. Under no circumstances can I use the MAX DPI setting.
The user cannot use the features that are built in to the HP software because the paper selections override the locked tray, the print quality, and the unusually small list of HP selection of papers.
It is time to invoke my warrenty rights. There are too many systemic problems with the software and the device. I don't have any more time to act as an unpaid system test analyst for HP.
Who do I contact to use my warrenty before it runs out in a few weeks?

Hi,
Those are not programming mistakes, but those are limitations of the product, please check the printer specifications below:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02858465&tmp_track_link=ot_faqs/top_issues/en_u...
As you may find under Paper-handling specifications > Paper tray capacities, Tray 2 only support Plain Paper.
Maximum DPI is only only supported on Photo Paper, therefore those limitations are applicable.. these limitations are also listed on the Printing Specifications section above, Maximum DPI is listed as 4800 by 1200 dpi:
Color print resolution: HP enhanced photo quality with Vivera inks (up to 4800 by 1200 dpi Optimized on HP Premium Plus photo papers with 1200 x 1200 input dpi)
As well that can be find listed within the Print photos on photo paper or the Print borderless documents sections, you may simply search for Maximum DPI within the user guide as a reference:
http://h10032.www1.hp.com/ctg/Manual/c03026243.pdf
Those are not an issues with the printer but those expected limitations fully meet the product specification.
Shlomi
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HP OfficeJet Pro 8600, HP Printer Assistant does not install when software is installed from CD

HP Officejet Pro 8600 e all in one printer
Windows 7
I have had Printer Assistant installed and working on my computer for at least a year then there was an update and it no longer works.
I have uninstalled the device and software and reinstalled both from the website and directly from the CD with no success.
The only error I receive is when I first start the install and there is a red 'x' next to windows update .
The install process will complete, the computer will recognize the printer and I am able to print but I have no control of any functions becuase none of the options in printer assistant are enabled. They are all grayed out. The most important feature I need is the archival of received faxes.
Another person in my household had the same issue but was able to reinstall from the website and no longer has any issues.
Thanks for any and all help.
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Hi liluno18,
I want to help you with this issue. I am sending you this link from the Microsoft forum on how to fix the red X on windows update. Follow the answer by M Joseph.
Then I suggest you do a complete unistall of software of the OJ 8600 and reinstall of software once you have the windows update working again.
Let me know if you need any assistance, I would be happy to help.
I worked on behalf of HP.

HP Officejet Pro 8600 software issues

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