HP Officejet Pro 8600 stated WIRELESS RADIO IS NOT FUNCTIONING? CONTACT HP SUPPORT!

SO, how to i contact support when there is no phone number?
My wirelss network test results on my brand new printer state the wireless radio is not functioning.  Contact HP support.
I have a verizon hotspot internet which i know is working as it obvious supports my computer, but it won't pick up the signal on my printer, the wireless blue light keeps flashing.
I NEED to print things for work and I have been working on this for 2 days!   Please help...

This is how to contact HP support: www.hp.com/go/totalcare (click on Printers & Monitors).  There is a phone number on that page.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • Photosmart c309a- 'The wireless radio is not functioning, contact HP support'

    My Photosmart c309a wont connect wirelessly. Upon running the wireless network test, the report states, and I quote "The wireless radio is not functioning. Contact HP support". The report then states the following:
    Wireless on                    PASS
    Wireless working         FAIL
    and everything following that stated as 'not run'.
    Ive searched for other threads on the subject, and the only sloutions I can find are unplug the printer and plug it back in to reset it (made no difference), and try the HP print and san doctor (link was dead, found it manually and didnt work as it cant connect to or even see the printer on the network).
    So the question is, is this a hardware fault, and if so what can be done about it?

    Hello,
    Yes, it is an hardware issue and indicates that the Wireless card is not functional.
    Please call HP Tech Support for further assistance.
    If you are in US , the toll free # is 1-800-474-6836 .
    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the white star under my name.
    Click "Accept as Solution" if it solved your problem, so others can find it.
    I work for HP
    Regards,
    Jabzi
    Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
    Click "Accept as Solution" if it solved your problem, so others can find it.
    Although I am an HP employee, I am speaking for myself and not for HP.

  • Wireless test report states that wireless radio is not functioning - contact HP support. Who/how do

    C309a printer
    Wireless network test report states wireless radio is not functioning.  Contact HP support.  How/who do I contact?

    Hi,
    You may find the local HP Support Center phone number listed below:
    http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • C309a all-in-one printer gets message: wireless radio is not functioning, contact HP support.

    Wireless connectivity lost this morning. Don't know why. When running diagnostics, I get message: The wirelss radio is not functioning. Contact HP support.

    My HP C309a had exactly the same problem.  Everything I found on the internet said that the printer could not be fixed and the only solution was to buy a new printer. The printer report said the wireless radio was not functioning. A factory reset did not fix the problem either. I had a problem with my HP Pavilion dv6000 laptop with the video graphics IC.  The solution for that fix was to do a solder reflow of the graphics IC.  Did it and fixed the problem. I figured maybe the same fix would work on my printer as I didn't have anything to lose at this point.  I located and removed the wireless radio board in the printer (on the left side upper right corner). I then did a solder reflow on BOTH sides of the board. I put the board back into the printer and wa-la, it connected immediately to the network. It has been functioning with no problems now for at least four weeks now (knock on wood). Hope this helps.

  • HP Officejet Pro 8500 A909g-The wireless radio is not functioning Contact HP support.***

    Printer is not being recognized.  Says Radio is not functioning on test report. What should I do?
    Thanks

    Follow the manual to reset the printer back to Factory defaults. Print out another test report to check. Is it still non functioning?
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • HP Photosmart prem C310. The wireless radio is not functioning. contact HP support

    Hi there, I turned off and unplug my printer as had to move it for a couple of weeks, and now I have put it back and switched it on it will not print.  It will not atomatically contect to internet.  I have checked router and it is fine.  I get the wirelss radio is not functioning message on the network test page.  Please help its sooo frustrating k

    There are no known general issues with the radio in the printer you mention, and the fact that it used to work makes me wonder if it's possible that the radio actually got damanged in the move.
    I would suggest turning the wireless radio off and then back on again and then power cycling the printer and printing the test page. You should be able to reach this option by pressing the wireless icon or the wrench.
    If the issue still occurs, then I would suggest restoring the network defaults (again reachable through the wireless icon or the wrench), powering cycle the printer and printing the test report again.
    If neither of these resolve the issue, then I would be suspicious that the radio is actually no longer working.
    I work for HP.

  • My hp c4795 cannot set up wirelessly. it says the wireless radio is not functioning. how do i fix

    my HP C4795 wireless printer
    using widows 7
    the wireless radio is not functioning. contact HP customer support
    first time trying to set up wireless

    Hi,
    As it said, you can click the "Contact HP" above or use the following link:
      http://www8.hp.com/us/en/hp-information/summary/ww-contact-us.html
    Good luck.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Officejet pro 8500A wireless radio is not functioning

    Have an OfficeJet Pro 8500A.  Wireless connection stopped working.  Tried restarting printer, router, and computer per troubleshooting suggestions in manual.  No joy.  Wireless Network Test Report gives a 'Wireless Working' status of 'FAIL'. Troubleshooting results at top of report says "The wireless radio is not functioning. Contact HP Support." 
    I found a solution to this problem in the forum for a C7280.  It is to reset the printer by turning it off, and holding the # and 6 keys while and a bit after turning it on.  Later on, there is a comment by another user saying the reset solution also works for the Officejet 8500. 
    O.K. so I'd like to try reseting my printer, but don't know how to do it.  There are no "keys" on this model.  I've searched through the user guide (searched on the term 'reset' in the PDF version) with no results.  Can anyone help by either telling me how to use the reset feature on the OfficeJet Pro 8500A, or another solution to the wireless radio not functioning problem that I can try?
    Thanks,

    Thank you for your suggestions.  I appreciate your help.
    I had previously verified that the wireless radio was on.  The wireless radio test report confirmed it was on.
    I had not used the network settings reset function as I was focused on looking for a "printer reset" capability.  Based on your suggestion I used the network settings reset and then printed the HP Network Configuration Page.  This confirmed the settings had been reset.  However this test also checks for all available 802.11 networks.  The report shows the number of networks discovered as 0.  Based on this, I'm assuming the wireless is still not working.

  • Can the mac air print to HP OfficeJet Pro 8600 Plus Wireless e-All-in-One?

    Can the mac air print to HP OfficeJet Pro 8600 plus Wireless e-all-in-one?

    AirPrint is an iOS 5 protocol.  It is not used on the Mac or Lion.  What you *can* do is add the wireless printer to you network and print from the mac using that.

  • OfficeJet Pro 8500 Wireless Radio is not functioning

    I had been using Office Jet Pro8500 Wireless for about 5 months.  All the sudden, I lost the network connection.  I had been in contact with HP Support and waiting for a call back from them.  We had tried to reset the network connectivity (unplug the computer, and press 6 and #) but not successful.  I am connected to my wireless network on my computer. I have 2 computers (one Windows 7 and the other Windows XP).  I use NetGear for my wireless router, 64 bit with WEP.
    I have been reading some messages in this forum, do I have a bad wireless radio in the printer?  I have been spending close to 2 hours with HP Support doing various thing, but no luck.  They suppose to call me back 1 1/2 hours ago but no one had called yet.  :-)
    Any suggestion?

    Hi,  thank you.   Yes, I have done that.  It says:  "The wireless radio is not functioning.  Contact HP support. " 
    Diagnostics Summary:
    Wireless On - Pass
    Wireless Working - Fail.
    Network Name (SSID) Found - Not Run
    everything else below here are "Not Run" . 
    Downlink count - 1
    I am on the phone with HP Tech Support.  I used your suggestion to tell them that I believe that I have a failed radio module in my printer.  They are going to send me a "refurbished" basic printer.  They assured me that the refurbished is a brand new unit, never used with any customer.  It is an overstock printer which they open and take out any accesories and ship it to me.  Hope this will work.  Hope this is true.
    PS:  HP asked me to pay for expedite shipping but I politely asked that they will waive the cost because it is a defective unit.  They did.  But I have to give my CC for "collateral" in case I do not return my defective unit.
    Waiting now for that replacement printer.
    Thank you for your assistance.

  • Officejet 6400 when setting up network error message reads wireless radio is not functioning

    printer wont work wireless. Running windows 7  printer stopped printing wireless still works if using a usb cable installed software and re installed new software from the web my disk was old when running network setup comes up with a error message that the wireless radio is not functioning

    I have a C309a that all of a sudden stopped communicating
    The wireless radio is not functioning. Contact HP support
    Wireless on  PASS
    Wireless working  FAIL
    USB communication works
    Is there a reset or is the wireless trashed?

  • Can't detect or connect to my wireless network - Diagnostics says wireless radio is not functioning.

    Couldn't print; computer said printer was not connected.  Tried to reconnect to wireless network, couldn't connect.  Ran the Wireless Network Test Report, which said "the wireless radio is not functioning.  Contact HP support."

    Follow the instructions in the manual to reset the printer back to Factory Defaults. Now check the wireless radio status again. If the same, use the front panel to navigate and attempt to enable the wireless radio. Again, check the status after. If it still says it is not functioning, the wireless radio is indeed defective.
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • Deskjet 3050A - wireless radio is not functioning

    I cannot connect my Deskjet 3050A-J611g on my wireless network.   In attempting to set up the network I get the message: "The wireless radio is not functioning.  Contact HP support".  The troubleshooting information does not appear to address this problem

    ATTENTION The wireless radio is not functioning.  Contact HP support
    diagnostic results
    >wireless 
                              --wireless on                                                                                 pass
                              --wireless working                                                                fail
                              --signal quality                                                                              not run
    >connectivity
                              --connected                                                                                    not run
                              --disconnect count total                                                              74
                              --disconnect count (last hour)                                                    0
                              --disconnect count (last 24 hours)                                            0
    >network      
                              --network name (SSID) found                                                     not run
                              --other networks detected matching your networks name no
                              --wireless networks detected                                                        0
    >settings    
                              --printer settings consistent with wireless router settings not run
                              --no filtering                                                                                      not run
                              --channel                                                                                            not run
                              --security                                                                                           not run

  • My wireless radio is not functioning on my hp photosmart c7280

    My newtowrk is up and running. I recently had to erase hard drive and reload. My hp photosmart all-in-one C7280 wireless radio is not functioning.
    My operation system is Windows Vista Home Premium 64 bit. Hp Desktop Pavilion c6700y.
    Is the radio really dead?
    This question was solved.
    View Solution.

    Reset the printer.  Turn it off, then hold the # and 6 keys while and a few seconds after turning it back on.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Wireless network test report says wireless radio is not functioning, c7280

    Wireless does not seem to stay on.  Printed a wireless network test report and it says, "The wireless radio is not functioning. Contact HP support". 

    Let's reset the printer - turn the printer off, hold the # and 6 keys while turning it back on.
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

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