HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

Hello,
my HP printer and HP computer have been working perfectly but now all of a sudden I cannot scan anymore from my printer to my computer. I can print and scan the other way around and the wireless network works. I am just a regular user and don't feel sure about how to uninstall and re-install programs, so I would be very happy if you had just a simple fix
I already tried closing down everything and unplugging the router, then plugging the router and turning everything on again but it didn't help.

Hi @gabmus,
Welcome to the HP Forums!
I see that you can print but not scan wirelessly with your HP Officejet pro 8600 on Windows 8.1. I am happy to help you with your scanning issue!
To verify the printer's hardware is working, are you able to make copies with the printer? Copying a Multipage Original.
In the meantime, please go through the steps in this scanning guide, A 'Connection Error' or 'No Computer Detected' Error Message Displays When Scanning for HP Officejet....
Hope this helps, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP OfficeJet Pro 8600 Plus will print wirelessly but not scan

I have a HP OfficeJet Pro 8600 Plus all in one printer/copier/scanner. It's worked fine for the several months I have had it. But now suddently the computer does not recognize the scanner. I am connected to the device wirelessly and can print but not scan. I haven't been able to figure out why the comptuer recognizes the printer but not the scanner. I uninstalled and reinstalled the device but still no success.
Any ideas how I can get the computer to recognize the scanner? I am running Windows 8. Have not updated to 8.1.

Hello Sarah1234, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing scanning issues. I would like to help.
I would recommend powering off your printer and computer. Once they are both down, I would recommend unplugging the power from your wireless router for 60 seconds, and then plugging it back in. Once it has begun broadcasting again, power on your printer and computer.
I would also recommend downloading and running the HP Print and Scan Doctor. Once you have launched the tool, select the 'fix scanning' option.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

My HP officejet pro 8600 will print but won't scan wirelessly

My officejet pro 8600 will print and scan with a usb connection. It will also PRINT when connected wirelessly but it doesn't SCAN wirelessly. Running OS X Yosimit 10.10.2. thanks John

Thanks John!
I'm still curious as well, do you get that same error regardless of initiating the scan from the printer or the software?
At this point, I will suggest that you try resetting your printing system (don't re-add the printer just yet) and then perform a verify/repair of your disk permissions. Once those complete, restart your Mac and then add the printer back to the queue.
Try scanning again via the HP software and then the Apple software. Please also ensure you try initiating the scan both from the printer as well as the software and let me know if there is any difference, thanks
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**MissTeriLynn**
I work on behalf of HP

HP Officejet Pro 8600 Plus losing wireless connectivity, cannot scan to computer

In our office, we have roughly 4 computers using the HP Officeject Pro 8600 Plus, all of which are connected wirelessly. The printer was previously connected to the internet wirelessly with no problems. A couple of days ago however our computers started randomly disconnecting. The printing function would work for a bit, then disconnect. I found the only solution to this problem was to hit the button on our wireless router that resends the wireless signal out for connectivity.
We hardwired the printer with an ethernet cable and I myself didn't see any further problems regarding connectivity but a couple of the other computers had spotty connections. Again, each time this can be remedied by hitting the button on the wireless router.
Today however we had an additional problem, after trying to scan a document through the automatic document feeder, the printer said it was jammed (although it wasnt). When we went to rescan, the scan to computer function was no longer working. I can scan by hitting the scan button on my HP Printer Assitant interface, and I can also scan to email, but cannot scan to computer.
I have gone through several forums and haven't been able to find a solution. I personally use Windows 8, but other people in our office are using older versions of Windows. We've tried unplugging, restarting, hardwiring, resetting wireless settings, uninstalling, etc. etc. Before a few days ago the pritner was working fine for a number of months.
If anyone has any ideas they would be greatly appreciated.

Hi rtaw,
Welcome to the HP Forums!
I understand that you cannot scan to computer, and that you are losing wireless connectivity, with your HP Officejet pro 8600 Plus. I am happy to help you with this issue!
Please take a look through this wireless guide. Printer Does Not Maintain Wireless Connection.
For the scanning, please see this guide. A 'Connection Error' or 'No Computer Detected' Error Message Displays during Scanning.
Hope this information helps you, and let me know if you have any more issues!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet Pro 8600, HP Printer Assistant does not install when software is installed from CD

HP Officejet Pro 8600 e all in one printer
Windows 7
I have had Printer Assistant installed and working on my computer for at least a year then there was an update and it no longer works.
I have uninstalled the device and software and reinstalled both from the website and directly from the CD with no success.
The only error I receive is when I first start the install and there is a red 'x' next to windows update .
The install process will complete, the computer will recognize the printer and I am able to print but I have no control of any functions becuase none of the options in printer assistant are enabled. They are all grayed out. The most important feature I need is the archival of received faxes.
Another person in my household had the same issue but was able to reinstall from the website and no longer has any issues.
Thanks for any and all help.
This question was solved.
View Solution.

Hi liluno18,
I want to help you with this issue. I am sending you this link from the Microsoft forum on how to fix the red X on windows update. Follow the answer by M Joseph.
Then I suggest you do a complete unistall of software of the OJ 8600 and reinstall of software once you have the windows update working again.
Let me know if you need any assistance, I would be happy to help.
I worked on behalf of HP.

Officejet pro 8500A connected via wireless, but not accessible....

I can t access my officejet pro printer via wifi, after a firmware upgrade last week. I can print however from my iPad, but not from my laptop. Both are connected to the same wireless signal. I can see in my printer and router that both are connected. When I connect the printer via a cable to the router, it works.
As said, I lost this after firmware update.
I tried:
Update the software on my laptop : no Improvement
Switch on/off the router, printer, laptop : no improvement....
Can anybody help? Would a downgrade offirmware help? Anybody familiar with this problem?
Laptop : W7-64

The workgroup shouldn't matter. It's strange that the printer will communicate with the laptop as long as one of them is connected via Ethernet to the router. It shouldn't be doing that at all. It has to be something in the router. I know you mentioned using a different router and it worked just fine. Problem is I'm not sure why this router isn't working right. I'm sure the printer is out of warranty, which is why I'm sure you came to the forums first, but you may need to contact HP tech support. They should be able to remote in and find the setting that's blocking communication. II'll link the information to get in touch with them below. The link will take you to a form to fill out. Once you fill it out and it is processed, it will give you the printers warranty information, a case number, and the phone number to call.
HP Technical Support Case Call Form
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OfficeJet Pro 8600 will print a test page but not documents.

Have removed software/driver and printer from computer and re installed all. I need Help! It was working and then it stopped.

Hi there,
Try the following document, just scroll down, click on your OS and give it a try
Print Jobs are Stuck in the Print Queue
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My HP Officejet Pro 8600 Plus printer will not recognize my wireless router passwrd

My printer was working fine but when I turned it on today it wouldn't connect to my wireless router. I try inputing the correct password and the printer gives me this message......"the WPA security passphrase configured on your HP printer does not match your wireless router setting" .
I have entered the password several times and I know what I have entered is correct

Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
I would also suggest a hard reset, by going to this post How to perform a Hard Reset, by @Rich1.
After those two steps, I would suggest a firmware update, Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
Let's start with these steps, and we will go from there!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP officejet Pro 8100 will print from an Iphone but not from my windows laptop

HP officejet Pro 8100 will print from an Iphone but not from my windows laptop. I get an error stating "unable to communicate with printer"

Hi Melatina66,
Welcome to the HP Support forums. I understand that when trying to print from your laptop that you get a communication error message.
To better assist you, would you please provide some further information:
1)       How is the printer connected (USB cable, ethernet or wireless)?
2)      When you installed the printer on your laptop did you set it up with a USB cable? If yes, did you switch the connection type on the laptop from USB cable to ethernet/wireless?
3)      What version of Windows operating system are you running on the laptop (Windows XP, Windows Vista, Windows 7, or Windows 8, etc)?
4)      When printing from your iPhone are you using Apple's AirPrint or HP's ePrint app?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

Hp Officejet Pro 8500 will print but not anything with black ink. It keeps aligning itself.

My Hp Officejet Pro 8500 will print but not anything with black ink - i have checked the black ink cartridge and it is full. Whenever i print anything in colour (only option) the printer goes into an alignment/maintenace loop that lasts for a long time and does not fix the problem. What should I do?

Clean your printerhesd 4-5 times until the black fully restores. I am on my third complete cleaning and have gone from 0% black to approx. 60-70%. So, it works just takes time.

Will my hp officejet pro 8600 plus print from my ipad.

will my hp officejet pro 8600 plus print from my ipad.?
This question was solved.
View Solution.

Hello,
Yes. Try following the instructions here http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02623193&cc=us&dlc=en&lc=en&jumpid=reg_r1002_us...
If that does not help, let me know and I will see what I can do.
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My HP Officejet pro 8600 plus printer is locked

My HP Officejet pro 8600 plus printer is locked and is offline how do I unlock it because I'm in big trouble.

I had the same problem, HP kept telling me it was my wireless network. But I had paddle locks on my wireless on the printer it self. We finally figured it out. I will try to explain as best that I can. If your looking at the printer, down to the left of the window, press several times just outside the printer window, until it wakes up. Scoll with arrow keys > to the right until you come to the Enable /unenable the wireless. Press up/down arrows to come to the Enable window and reset it from there. I hope I explained this wwell enough to do it on your own. Just to let you know when you are pushing to the left of the window quickly to get it started, you are not pushing any visable button, just keep pushing and will open up in the window. Good Luck

Officejet Pro 8600 plus Printer

I have just purchased the Officejet Pro 8600 plus Printer & installed it with no problems but it won't connect to the internet/web services? It is connected to my home network & will print etc. but when I try to activate the internet as directed, it searches for a while with 'Enabling Web Services (ePrint & Apps)' on the screen & then reads 'Web Services (ePrint & Apps) could not be enabled'.
When I tried to activate the web service during instalation, the page read that if it did not activate I would be directed to a page to download necessary drivers but this never happened & the only thing I could do was to select the 'Next' button which completed the installion without the internet/web service working.
Does anyone know of this issue & if so, can you please tell me how to connect my printer to the internet.
This question was solved.
View Solution.

That is great to hear Roses66. If you could mark my previous post with the 'Accept As Solution" it will help others in this community to find our conversation easier.
TwoPointOh
I work on behalf of HP
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Officejet Pro 8600 Plus prints part of page and quits

My brahd-new Officejet Pro 8600 Plus prints part of page and quits. The manual said to clean the print heads and align the printer. I did both of those. It made the problem worse. I'm printing on photo paper - HP Premium Plus. It happens about 1/2 the time.

Hi beantowner2,
I would like to begin with a few questions,
Does this happen when you copy a photo, or only when you print form the computer?
Do you have the printer connected directly to a wall outlet or a surge protector?
What operating system and version is on the computer?
Is the printer connected to the computer with a USB cable or wirelessly?
If you have a WIndows operating system please download and install the latest firmware version for the printer. HP Officejet Pro 8600 N911g_n Firmware.
If you are using a surge protector, I suggest disconnecting and connecting the power directly to a wall outlet.
Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see,
ISSUE:
Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
This is not limited to Laserjet printers.
I look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Paper drawer on Officejet Pro 8600 will not close

The paper drawer on the printer will not close. It goes in approximately one inch and is blocked by something at that point even though I cannot see or feel anything strange.

Hi @connied46,
Welcome to the HP Forums!
I noticed that the paper drawer on Officejet Pro 8600 will not close. I am sorry to hear this, but happy to help!
Please see this post, Re: Officejet Pro 8600 Plus ...paper TRAY wont close all the way? By my colleague @Gemini02.
If the post does not help, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP OfficeJet Pro 8600 - will print wirelessly but not scan on Windows 8.1. HP PC

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