HP Officejet pro 8610 and laptop wont communicate

Trying to setup new printer to print wirelessly. Printer and laptop are both connected to the same wireless device but the laptop cant find the printer. Disabled firewall and tried all the things listed under troubleshooting. Any help would be appreciated

It could be that the 'same wireless device' you mentioned in your post is preventing the communication. Some routers segment the network and isolate clients. It the device you are using is doing that the laptop will not see the printer. If you reply back please give us the brand and model of the wireless device you are using to connect the printer to the laptop.
You could try the Print and Scan Doctor. It might be able to check the laptop for settings that get in the way.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

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HP OfficeJet Pro 8610 and 8600

Printer locks up after 15 min. when it goes into sleep mode. Only way to reset it and be able to use it is to unplug and plug it
back in. Power switch won't even turn it off when this happens. Has latest firmware in it. Have tried straight into outlet and
not through a surge strip. Does not matter. HP needs to change the firmware so it never goes to sleep. Wired and wireless
does not matter. It just stops working if it was sitting for 15 min. with no use. I also have a 8600 that does the same thing.
Once sleeping it even drops off the network.

Hi there @waterheater
Welcome to the forums!
I have read through your post about your printer locking up after 15 minutes of being in sleep mode, and the only way to "unlock" it is to restart the printer by unplugging it and plugging it back in.
As you have explained that you have tried the troubleshooting steps, which would be to plug the unit it directly to a wall outlet and update the firmware, I would currently suggest giving us a call to see what your printer options are. You are most likely going to need a replacement unit or new printer and HP will have that information when you call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great Thursday
R a i n b o w 7000I work on behalf of HP
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HP Officejet pro 8610 scan to computer OSX 10.10

Dear all,
I've just bought a HP Officejet pro 8610 and it prints like a charm. I can't however scan to my computer. According to the manual I have to activate the scan to computer function in the utility program but I have no such option. Am I missing something? It works fine on my dads windows 8.1 laptop.
With kind regards,
Anthony

Hi charlene025,
Thank you again for responding!
It sounds like there is a driver conflict on your computer, especially since it is showing an older printer. I am going to recommend the following:
Uninstall the printer software. Uninstalling the Printer Software.
Reset the printing system. OS X Yosemite: Reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Reboot the computer.
Reinstall the software from this website. HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers.
Once these steps are completed try and re-enable the scan to computer function again.
Hope this works!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8610 Add Printer issue on Mac

I purchased the HP Officejet Pro 8610 and cannot get it successfully set up on my MacBook Pro (operating OS X 10.7.5). During the "Add Printer" phase, I receive the following error message: "The software for this printer is currently unavailable. Please contact the printer's manufacturer for the latest software".
I've downloaded and completed the steps up to this point by using the link from install CD (HP-Officejet-Pro-8610_v12.32.0.dmg) and by downloading after unsuccessfully troubleshooting from the HP webite (HP-Officejet-Pro_8610_12.32.0-2.dmg).
Can you please assist in determing what my next step should be?

Hi,
First reboot your Mac, then click the Apple icon and select Software Update.
From the listed app store click the Store menu and then on Repload Page.
Be sure to install any listed HP or Apple update.
Once you are done, open Print & Scan and try adding the printer again.
May you see any difference?
Shlomi
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HP Officejet Pro 8610 - Unable to print windows 8.1

Hi ,
I've recently purchased HP Officejet Pro 8610 and unable to print from windows.
I am running 64bit Windows 8.1
I can print from Web via email
I can print using the HP AiO Remote app in windows. This doesnt have full functionality and is also inconvenient if I am working on documents and I want to print.
I have tried the following:
- Uninstalling and reinstalling from CD provided with printer
- Using the HP printer troubleshooter assistant, no success
- Downloading the software direct from HP website
- Updating the firmware using OJP8610_R1416A.exe
-Changing the port to the network port (in this case it is 192.168.0.200, it responds to a ping, also set the printer to have a static ip)
This is the error message that i get when i try to print a test page when i choose printer properties in the control panel
"test page failed to print. would you like to view the printer troubleshooter for assistance"
I have trawlled through other member's issues and i cant seem to find a fix for myself
Please help
Appreciation in advanced

Hi @binhdai & @JFB2014
I would like to help you both the best I can, and I appreciate the troubleshooting efforts you have both made up to this point. Please try the steps below and let me know the outcome;
1. Uninstall the software - Uninstalling the Printer Software Instructions.
2. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box.
3. Type in "spool" and press Enter or select OK.
4. Select and open the Drivers folder, select the x64 folder if you have a 64-bit Operating System or the w32 x 86 if you have a 32-bit Operating System.
5. Open the 3 folder, locate the HPBXPSRENDER.DLL file and rename it into HPBXPSRENDER.OLD
6. Reinstall the printer; HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers
Fingers crossed
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8610 setup issues Is there a problem using a MIFI?

I just bought this HP Officejet Pro. After trying all day yesterday with your support team, it was suggested I take it back to the store. I did and have purchase another HP Officejet Pro 8610 and am having the same problems. The on button goes to sleep but I cannot push for it to wake, I must unplug it. In addition, I cannot get it to recognize the computer to scan unless I have it connected to the commputer so it can't be wireless.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

HP Officejet Pro 8610 setup ink cartridges not recognized

I just purchased an HP Officejet Pro 8610, and was following the setup on the printer, installed the ink cartridges as shown in the "movie" guide, and the printer seems to not recognize that I have installed the 4 ink cartridges. They are the 4 cartridges that came with the printer.

@jaycka
Welcome to the forums!
I have some of my own ideas that might help the printer recognize the ink cartridges.
Try this:
Removing the ink cartridges.
Unplug the printer.
Dampen a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Wait for the contacts to dry.
Plug the printer back in and wait for the printer setup on the display to ask you to insert the cartidges and hopefully they'll be recognized.
If not, call HP directly to inquire about a replacement.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

OS x 10.10.4 install issues for HP Officejet Pro 8610

I have Mac OS X10.10.4 Yosemite and I'm trying to install an HP Officejet Pro 8610 and it will not install on my Mac. I download the software and it gets hung up on the install. when I try to manually install the print it says device not found. Help!

Open Printing Foundation has one:
http://www.openprinting.org/printer/HP/HP-OfficeJet_T45
Although these drivers were originally written for Linux, they are now also supported by Mac OS X. More info here:
http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx
Message was edited by: Grant Bennet-Alder

Hp officejet pro 8610 | does not print and cannot connect it wireless

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

Hp officejet pro 8610 wireless not connecting to my laptop

I have connected my HP Officejet Pro 8610 to my wireless network to my laptop But when I go to install drivers wirelessly, I get connection failed. 1. download: HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers2. use Use HP Download and Install Assistant (Recommended)3. click install from download assistant4. Extracts5. turn on printer6. Get pop up window with 3 sequences 1. prepare... sucessful 2. connnect (wirelessly) click continue7. Printer Setup & software: click convert to USB connected printer to wireless8. Network setup: identifies my wireless network9. select yes for "So you want to continue to use your printer on this wireless network?"10. Unsuccessful network Instalation. Disabled fwwent through router configures enabling channel 11.Still failsRan hpscan dr. goes through it's steps, goes to d/l install. click install says extracting, finishes (but doesn't say anything and goes away).And nothing happens. So basically went through the HP troubleshooting and they don't work. Please helpThanks, Frustrated... PS please move this to the appropriate forum, thanks

,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

HP Officejet Pro 8610 does not connect to laptop via wireless network

I have a new HP Officejet Pro 8610. It is connected wirelessly to my home network. My laptop, running Windows 7, is connected to the same network, but cannot find the printer. I have tried turning everything off and resetting the router, but still have the same issue - my laptop cannot find the printer.
I am able to email a document from my laptop to the printer using the printer's email address.
What can I do to get my laptop to find the printer on the wireless network?

Hey!
This is an issue with your wireless, you either have to get your router looked at you are looking at relocating your printer and your router so they are closer together. If you are able to connect all of your devices to the network fine when you are in the same room; Call HP Technical Phone Support.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

Driver can't communicate with new officejet pro 8610 for scanning

I just bought a new officejet pro 8610. Followed all directions and set up with wireless connection. Prints fine but will not scan. Will not work if used at control panel on printer or software. First tried it on a windows 7 machine. Just tried on a new windows 8.1 machine - same problem. Very frustrating. Have done the HP scanner doctor and when it gets to driver it says scanner driver can't communicate to product. Used disk and then went to HP web site and downloaded latest software and drivers - still does not work.
I'm about ready to take the printer back but am open to any ideas.

Hi @ecsteve
It is possible you have a firewall or antivirus that is blocking the scan communication. Printing is considered outgoing and is not considered a threat, but because scanning is incoming communication, an antivirus or firewall could be blocking it to protect the computer.
If you have Norton, take a look at the following link; I cannot configure or access a network printer or other devices after I install my Norton product.
I found this in a post by @Norton_Support . If you have a different Anti Virus program, let me know and we will work through this together to come to a solution. Thanks.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

No print from Windows 7 Desktop and Officejet Pro 8610

I purchased and installed a new Officejet Pro 8610 about a month ago. My desktop computer is an HP Windows 7 unit. The printer is setup wireless. Up until a few days ago, everything has run fine, but now I cannot print anything from my desktop computer. Printing from my MacBook laptop works fine. Printing from my iphone is fine. Scanning to the desktop computer is fine. Webprinting is fine. The printer icon has a nice green checkmark in the devices folder. I have run the HP Print and Scan Doctor, which claims to fix a port issue, but does not resolve the problem. I have use windows to troubleshoot the connection, which claims to make the printer available to my homegroup, but it does not resolve the problem. I tried changing the security settings for the spooler. Did not resolve the problem. I cannot manually stop and star the spooler via dos prompt. Says system 5 error, access denied. This is maddening. I got rid of my old printer (which reliably printed from the desktop) so that I could have wireless printing capability, and now I have wireless capability but cannot print from my desktop. Aaaaggghhhhhh!!!!

Hey , Thanks for getting back to me regarding this issue. At this time I am going to have you load an alternate Officejet driver on your product. Because the network connection is fine, and scanning is still fine I do not believe that the issue that you're experiencing is connectivity or software related. This alternate driver I am going to have you load will operate the exact same way as the Officejet Pro 8610 e-All-in-One Printer driver. Therefore, you will not lose any functionality by performing this fix. Please try the steps below. Step 1: Clear Temp Files: Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step.
Step 2: Load Alternate Driver: Please click here to download the Officejet driver Once the download is complete you may get a prompt to Run the download. If you see the Run prompt, please allow it to Run.An extraction should now occur. Once the extraction is complete an installation window may pop open. Please close any install windows. You do not want to run an installation. Next, click on your Start menu. In the 'search programs and files' box type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. It should include files that say OJ860At the top of this folder you will see a file path bar. It may show something like 'Computer- Local Disk C - Users - AppData - Local - Temp - 7z . . . ' Left click on the right hand side of this file path bar at the top. The file path should now highlight.Right click on the highlighted file path and select CopyClose the Temp folderClick on your Start menuSelect Devices and PrintersRight click on you HP Officejet 8610 Left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens please hit 'Next' until you see a list of Manufacturers and Printers Click on the 'Have Disk' button on the bottom rightWhen the 'Install from Disk' window opens, simply right click on the file path bar and 'Paste' in the file path we previously copied.Click OKWhen prompted choose the HP Officejet 8600 Printer and click 'Next' until the Add Driver window closesUnder Printer Properties select Apply, but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8610 Hit OK Now that the alternate Officejet driver has been loaded, please test printing to confirm if the printing issue has been resolved. Please let me know if the steps I've provided resolve your printing issue. Good luck!

How to connect HP Officejet Pro 8610 to a Laptop that's not connect to the internet

Just bought the HP Officejet Pro 8610 all-in-one for the local Historical Society. Neither the laptop nor the printer will be connected to the Internet. The printer will only be used for printing reports, scanning images, etc.
I have just removed the instruction manual to familiarize myself with the connecting procedure but I notice there are several references that require internet access.
Is there a work-around that allows me to install/connect the printer without requiring access to the internet?
Thank you in advance for your help.
This question was solved.
View Solution.

Hi,
How many computer will be using the printer ? If only one the USB (you may have to buy a cable) is the way to go. You can also use wireless direct to print but this is not reliable:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00577405
Regards.
BH
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Hp officejet pro 8610 prints solid black on scanned pdf and word doc pictures

-HP Officejet Pro 8610
-problem printing scanned pdf document and word doc. photos
-My new HP Officejet Pro 8610 printed a newly scanned pdf document as an all black picture. I then printed a saved word documtent from my iMac which included a small picture. The document print was acceptable, but the picture was solid black. There were no error messages. These were, my initial tests, to check this new printer.

Hey there @TM-10
Welcome to the Community
I read through your post about your new Officejet 8610 scanning a document to your computer and printing out all black. I have a couple ideas for you to try.
Try the steps in this guide: Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
Good luck
R a i n b o w 7000I work on behalf of HP
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HP Officejet pro 8610 and laptop wont communicat​e

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HP Officejet pro 8610 and laptop wont communicate