HP Officejet Pro 8610 bought 2 weeks ago. giving vertical lines while printing.

Dear Sir,
I bought new officejet pro8610 . 2 weeks ago. its giving vertical lines on printing any document from printer. scanner is absolutely fine just problem while printing and copying. i clear printhead few times.
i just check that when i am printing any paper from windows photo viewer,there are lines like this.
but when i copy the same image in Ms Word 2007 and print it from there. the paper is clean without lines. its strange. while i have anyother printer HP Laserjet Color CP1025 attached with same computer . i print the same image from CP1025 from Windows Photo viewer, its clean from there without lines. can any one help me out from this issue

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My printer HP Officejet pro 8600 plus makes a lot of noise while printing

My HP officejet pro 8600 plus, makes a lot of noise while printing, ink levels are ok, and printing is ok. it was makiing lines before but not anymore

Hi,
Check first if the printer is connected directly to a wall outlet.
Check if the carriage is moving freely and there is no obstructions inside the unit.
Clean the paper rollers once.
See if doing these helps you
Thanks
I am an HP employee, these posts are according to my knowledge and HP is not responsible for it.
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Officejet Pro 8610 - Can't connect to wireless network (and has similar issue with previous printer)

When I returned from a trip, I was unable to connect to my trusty HP All-in-one 7510 that I had on my network for three years. I tried troubleshooting it, reinstalling the software on numerous computers, and fixing the printer, but alas the printer said that it was connected to the network, and none of my computers wanted to find it anymore.
Then I bought my new Officejet Pro 8610 this week, set it up...and I am experiencing the same issue. I tried using the link and support took from this post - http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8610-Can-t-connect-to-wi... but the printer was unable to be found on the network.
I would appreciate any help on this issue. Thanks!

Hello @Celestialnova ,
Welcome to the HP forums.
I understand that you are having problems with your wireless network.
I would like to help.
Since the same issue happened with two different model of printers, lets take a moment to check the network.
Run through the following document.
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
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HP Officejet Pro 8610 (Network)' is offline every morning

I am running Windows 8. I use IE 11 and Chrome on occasion. Every morning I have trouble "waking up" my printer. I get "HP Officejet Pro 8610 (Network)' is offline". Sometimes turning the printer on and off resets it but today nothing seems to work. I even updated drivers. The rest of my network (excluding printer usage) is working fine. I have not been on a public network so that is not an issue nor has anyone else in our household. I need to correct this every morning problem. Really, any time the printer goes to sleep I have this issue. I'm unsure if I can stop it from going to sleep or not since I can't even see it from any of our computers. Someone please help. I've been dealing with this about a month. I had previously purchased an Epson printer similar and it now sits in a box in my office because of similiar annoying issues. I previously had HP all-in-ones for about 15 years with no problems. This one is starting to make me wonder about the declining quality of HP printers. Please help as soon as possible. My son has a paper due Tuesday and can't print it. Thanks

Hello , Welcome to the HP Forums! I understand your Officejet 8610 is offline every morning and it seems like this printer has trouble waking up. I will do my best to assist you! Please follow this entire HP document on What is Sleep Mode? You can try updating the firmware, which should help, since your printer is losing wireless connection when it goes to sleep: 1) Press the right arrow on your printer2) Press Setup (Wrench)3) Press Web Services4) Press Printer update and check for update now Make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. Another option you have is setting up schedule on and off. This will help with the sleep mode, as you will determine what time you would like this printer to turn and off. Note-If you decided to go down this route, if you receive faxes all the time, schedule on/off might not be a good idea. If you set a time frame when this printer is supposed to turn off, then you will not receive a fax. Also, if ePrint is enabled, this feature will not work. 1) Press the setup menu (Wrench)2) Press power management3) Press Schedule On Yes and set the time frame4) Press Schedule Off Yes and set the time frame I just want to make sure that your printer isn't going offline because of your router, not by the sleep mode. Just in case, I will provide an HP document on Printer Does Not Maintain Wireless Connection. This will allow you to set a static IP address. Please post your results, as I will be looking forward to hearing from you. Have a great night!

HP Officejet Pro 8610 setup ink cartridges not recognized

I just purchased an HP Officejet Pro 8610, and was following the setup on the printer, installed the ink cartridges as shown in the "movie" guide, and the printer seems to not recognize that I have installed the 4 ink cartridges. They are the 4 cartridges that came with the printer.

@jaycka
Welcome to the forums!
I have some of my own ideas that might help the printer recognize the ink cartridges.
Try this:
Removing the ink cartridges.
Unplug the printer.
Dampen a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Wait for the contacts to dry.
Plug the printer back in and wait for the printer setup on the display to ask you to insert the cartidges and hopefully they'll be recognized.
If not, call HP directly to inquire about a replacement.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
R a i n b o w 7000I work on behalf of HP
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Grinding Noise with Officejet Pro 8610

I just purchased and set up a new HP Officejet Pro 8610 all-in-one. It seems to print okay but makes an awful grinding noise when it begins printing. HELP!

@nomadc, welcome to the community
I would suggest cleaning the rollers in your Officejet 8610 to see if that helps with the noise you're hearing when you begin printing.
Click this guide and scroll down to "Solution three" to see the recommended way to clean the rollers:
An 'Out of Paper' Message Displays and the Printer Does Not Pick Up Paper for the HP Officejet Pro 8...
Let me know how that goes for you!
Happy Monday
R a i n b o w 7000I work on behalf of HP
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HP officejet pro 8610 won't accept remanufactured generic ink.

My NEW HP Officejet Pro 8610 Printer will not accept my generic remanufactured ink cartridges.
My previous printer did "HP OfficeJet Pro 8600" accepted these remanufactured generic ink cartridges but the feed rollers were giving out after 16 months, so I bought another printer from HP. There were no 8600's to be found, so I looked into the 8610 and saw that it accepted the ink I had been using in the past "HP OfficeJet 951", and since I had many remaining remanufactured ink cartridges still remaining, I opted to purchase this new one. This is an earlier model, but very simiilar.
Now this printer is not accepting the ink at all. All these prompts I am getting. With the 8600 I got prompts also, but then it worked, but here it will not work and says:
"One or more cartridges appears to be damaged. Remove them and replace with new cartridges".
I have put in (3 total) two different times, and the previously unopened cartridges are rejected.
The newer model, the 8600 accepted them eventually, but the older model, the 8610 will not.
Is there anyone out here who has any helpful assistance?
Otherwise, I am just going to have to return this for an entire refund for this and my 2 year extended warranty.
Thank you.
steveman99

I am sorry. I guess I wasn't clear.
the printer had just exhausted all 3 color hp ink cartridges one after another. The same time.
it only rejected the remanufactured ink cartridges when they were first introduced to the 8610. And these never gave me any trouble with my previous 8600. Please reread my post you responded to adafafter you read this to refresh your memory because this is where myfrustrations lie. Why on my 8600 printer do they work. Yet the 8610, the older model, and my newly purchased printer rejects those remanufactured cartridges???
Thank you.

How to connect HP Officejet Pro 8610 to a Laptop that's not connect to the internet

Just bought the HP Officejet Pro 8610 all-in-one for the local Historical Society. Neither the laptop nor the printer will be connected to the Internet. The printer will only be used for printing reports, scanning images, etc.
I have just removed the instruction manual to familiarize myself with the connecting procedure but I notice there are several references that require internet access.
Is there a work-around that allows me to install/connect the printer without requiring access to the internet?
Thank you in advance for your help.
This question was solved.
View Solution.

Hi,
How many computer will be using the printer ? If only one the USB (you may have to buy a cable) is the way to go. You can also use wireless direct to print but this is not reliable:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00577405
Regards.
BH
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Officejet Pro 8610: Will not Auto Answer

Evening all. We just purchased two HP Officejet Pro 8610's and have set them up at the office, however, we have noticed that even though we have the Auto Answer feature enabled, neither machine is automatically answering. Instead they are still requiring a manual "yes, go ahead and answer that" button press which does not work for us as we often do not have people around those machines.
In running a Fax Test Report I got the following print-out...
Fax Hardware Test: PASS
Fax Connected to Active Telephone Wall Jack: PASS
Phone Cord Connected to Correct Port on Fax: PASS
Using Correct Type of Phone Cord with Fax: PASS
Dial Tone Detection: PASS
Fax Line Condition Test: PASS
Language: English
Country/Region: USA
Auto Answer: On
Rings to Answer: 2
Fax Paper Size: Letter
Tone or Pulse Dialing: Tone Dialing
Fax Sound Volume: Soft
Distinctive Ring: Single Rings
Busy Redial: Redial
No Answer Redial: No Redial
Automatic Reduction: On
Backup Fax Reception: On
Error Correction Mode: On
Fax Speed: Medium (14400)
Fax Forwarding: Off
Communication Error Redial: Redial
Our header and number have also been set. At this time I am assuming I missed something in the User's Manual, since this is happening with both machines. Might someone know of what I missed?
This question was solved.
View Solution.

Hi RandyT9,
I believe it is related to distintive ring setting. Have you tried to set the Distinctive Ring feature to All Rings and see if the printer can answer it automatically?
If you using distintive ring service, please refer to User manual on the distinctive ring setting.
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings.
Hope this may helps.
Regards,
Although I am an HP employee, I am speaking for myself and not for HP.
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HP OFFICEJET PRO 8610 SCANNER IS BUSY

I recently set up a new system for a friend. He is using the officejet pro 8610 with a new mac using osx 10.9.
The printer is set up wirelessly. Printing works but the scanner keeps giving an error that it is busy.
From the printer I can attempt to scan to his computer and it appears as though it is contacting the computer and preparing to scan but it errors out. Usually with a message regarding the scanner being busy.
I can attempt to scan from the computer as well but that doesn't work either.
I have pulled the power from the printer and rebooted. I have done the disk repair and I have uninstalled and reinstalled the software from the website.
I also attempted to install the new firmware but for some reason got an error that I had cancelled the process when in fact I did not.
Anyone??

Hello lbotto, and welcome to the HP Forums.
I see you are running into scan issues. I would like to try and help.
I would recommend following the steps in this document on Mac OS X: Scanning Software Does Not Open or Stops Responding.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp officejet pro 8610 | does not print and cannot connect it wireless

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

HP Officejet pro 8610 scan to computer OSX 10.10

Dear all,
I've just bought a HP Officejet pro 8610 and it prints like a charm. I can't however scan to my computer. According to the manual I have to activate the scan to computer function in the utility program but I have no such option. Am I missing something? It works fine on my dads windows 8.1 laptop.
With kind regards,
Anthony

Hi charlene025,
Thank you again for responding!
It sounds like there is a driver conflict on your computer, especially since it is showing an older printer. I am going to recommend the following:
Uninstall the printer software. Uninstalling the Printer Software.
Reset the printing system. OS X Yosemite: Reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Reboot the computer.
Reinstall the software from this website. HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers.
Once these steps are completed try and re-enable the scan to computer function again.
Hope this works!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro 8610 setup issues Is there a problem using a MIFI?

I just bought this HP Officejet Pro. After trying all day yesterday with your support team, it was suggested I take it back to the store. I did and have purchase another HP Officejet Pro 8610 and am having the same problems. The on button goes to sleep but I cannot push for it to wake, I must unplug it. In addition, I cannot get it to recognize the computer to scan unless I have it connected to the commputer so it can't be wireless.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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HP Officejet pro 8610 not connected

I have a new modem and separete Duel Router. Router is Lynksis EA3500 with 2.4 Ghz and 5 Ghz capabilities. Just bought a new HP Officejet Pro 8610 which I now have learned will only run on a 2.4 GHz system. When I connect the printer to the wireless system it shuts down the 5 GHz network. It kicks off all other devices. Those devices can join the 2.4 GHz, but can no longer even see the 5.0 GHz network. Not acceptable.
Do I need a different printer or can this be fixed? I don't understand why the printer won't run on the 2.4 but allow the laptops, desktop and TVs use the 5 GHz. Ridiculous.
I spent 1.5 hours on the phone with Lynksis first and they verified that the router is working perfectly. Then I spent 2 hours talking to HP in India and they just said sorry we will tell HP to make this printer capable for 5.0 in the future.
Not good - ready to return the printer. Any other option???
This question was solved.
View Solution.

First, I'm glad to hear the problem is solved. It also points out a significant problem with third had troubleshooting.
It also reminds me of a time when I was trying to help a customer over the phone (long before we could remotely login to client computers.) I spent a hour or so with this customer trying to figure out the answer to her problem. I eventually jumped in my car and drove over to the customer's office. In the middle of the screen was a big message that answered the problem. When I asked the customer why she didn't tell me about the message, she replied that she didn't believe that it was relavant.
I am surprised that HP even had you change the bandwidth on the router. The defaults nearly always work fine. 802.11 AC uses a wider bandwith than 802.11 G or N. The thing is, the bandwith change is all automatic.

HP OfficeJet Pro 8610 Keeps Going Offline

I have been using my HP OfficeJet Pro 8610 wireless all-in-one printer for about 2 weeks successfully, but all of the sudden the printer shows as 'Offline' all the time and I cannot fix it. I have set the IP address to static and tried rebooting the printer & router, but nothing works. I can see this is an issue lots of users have, and it is very frustrating. I would appreciate help with the issue or in the worst case be shipped a cable to connect the printer to my laptop so I can work around the terrible wireless issues.

Hello @eliz90 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing connectivity issues. I would like to help!
I would recommend powering down your computer. Once the computer is down, select Setup on the front panel of the printer, and select Network. In the network menu, select Restore Network Defaults.
Once the defaults have been restored, disconnect the power cord from the printer and the power outlet, and remove the power from your router for 60 seconds.
After 60 seconds, plug the router back in. Once the router has begun broadcasting, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
After the printer is on, run the wireless setup.
I'd also suggest this document:
Wireless printing center Troubleshooting Issues
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8610 bought 2 weeks ago. giving vertical lines while printing.

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