Hp officejet pro 8610 | does not print and cannot connect it wireless

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

Similar Messages

Officejet Pro x576dw will not print and loses connectivity

We purchased this printer in the spring and have just loved it - except when it doesn't print, or takes a long time to print something- when it shouldn't take long. We have seen first hand how the printer performs - so we know how it should work. When I say it takes a long time - here's an example. We print buyer tours, color, front-back - and it will take 20-30 minutes to print a 20 page/front-back document. A lot of times it errors out.
My partner is on a new MacBook - and I'm on windows 8. Both of us have connectivity issues and error messages constantly when sending anything to the printer. We usually send pdf's - or Word documents. It is getting worse lately where nothing is printing and we are having to transfer to a flash drive, plug it into the printer - and print it from there - a pain! Any ideas? We have internet through Verizon and it is High Speed DSL, but have very high speed. We are networked to the printer through the verizon modem. As I said, this is something that started about a month or two ago. So we had several months of great performance. These error messages and slow (or no) printing is making us very frustrated. Thanks for reading!

Hi RealtorPS,
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this by clicking the following link: Multifunction and All-in-One.
Hope this helps, have a good one!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

Officejet pro x64 does not print 2 sided

I set up my hp officejet Pro 8615 printer two days ago,i tired to print 2 sided page i push the the 2 side print button nothing, it only print one side.

Hi @mark04,
Welcome to the HP Support Forums. I see that you would like to know how to print duplex with your Officejet 8615 printer.
I’ve included the Printing on Both Sides of the Paper (Duplexing) for HP Officejet Pro 8610, 8620, 8630, 8640, and 866... document which will walk you through how to print on both sides of the paper.
I hope the above helps.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

HP Officejet Pro 8610 Will Not Print

I have a new Officejet Pro 8610 which has been working fine but today it would not print. Everyting else still worked, the printer is detected by USB and all of the cleaning/ alignment procedures work from my PC as normal. Scaning a document worked OK as well. I tried to run a test print from the printer list on windows, this didn't work either. So I uninstalled the supplied software and reinstalled it again, still would not print. At this point I installed the software on my old laptop and connected if by USB again and it worked fine, printed straight away. The only difference in the install was when selecting which additional programmes to install, one said it was already installed even though I had unistalled the software before. That programme was the Product Improvement Study which I can't get rid of. Everytime it is still there. Is this causing my problems and how do I get it off my PC as I am unable to find it anywhere to remove it. Any help would be appreciated.

no one answered this questio for me or even gave me advice....
I got it to print from explorer but not chrome .So for some reason it decided to stop printing from chrome all on its on.Not sure how long it ill print from ie but we'll see .thanks for no advice

HP Officejet Pro 8610 does not connect to laptop via wireless network

I have a new HP Officejet Pro 8610. It is connected wirelessly to my home network. My laptop, running Windows 7, is connected to the same network, but cannot find the printer. I have tried turning everything off and resetting the router, but still have the same issue - my laptop cannot find the printer.
I am able to email a document from my laptop to the printer using the printer's email address.
What can I do to get my laptop to find the printer on the wireless network?

Hey!
This is an issue with your wireless, you either have to get your router looked at you are looking at relocating your printer and your router so they are closer together. If you are able to connect all of your devices to the network fine when you are in the same room; Call HP Technical Phone Support.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

HP OfficeJet Pro 8000 does not print black

Hi We bought an HP office pro 8000 printer which we have had in the box in a cupboard for the last 14 months (never been opened), I have finally got around to getting it out of the box ans setting it up, however it does not seem to print black only the other colours. The black ink looks fine and I can see it comes out of the cart. HP will not help with the problem as the printer is out of warranty even though it has never been used. Anyone got any idea's why it will not print black
Thanks
Colin

Hi Colin & SubChi
Are you able to generate a PQ Diagnostic page? Any black showing up?
Have you tried running a printhead clean?
More details in the link below
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01962224&cc=us&lc=en&dlc=en&product=3762364&tmp...
Please let me know how you get on,
Kind Regards, Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Officejet pro 8100 does not print pages in "back to front" sequence

officejet pro 8100: I cant make it print pages in the sequence last page to first page even tho I have set the default printer preferences to "print back to front" AND I have specified "back to front" for the particular print job.
I am using this 8100 as a WIRELESS printer.
Yesterday it worked OK.:
I did NOT turn the printer off over night.
Today it will only print in first-to-last-page sequence.
I have tried the following:
turned printer off; and then on.
rebooted windows 8.1.
rebooted the router.
confirmed that it WILL print in first-to-last-page sequence for each test.
My test document has 4 pages.

Hi John , I hope you had a good weekend!
I just want to verify:
When you print an 8 page document FRONT TO BACK page 1 comes out on top.
When you print an 8 page document BACK TO FRONT page 8 comes out on top.
Is that correct?
Thanks!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

New Officejet Pro 6830 will not print via USB connection. It scans great to PC. It copies.

New HP Officejet Pro 6830 for user to have local USB printer/scanner at desk. User runs win 7 64 bit on a network. Raninstall through setup.exe. Followed steps, connected printer via USB when it said to and it detected it and finished install.You can use HP Scan software and it scans to the PC perfectly. It will not print from any application or even a testpage from the Printer Properties page. If you go to the maintenance application it will print status and test page. If you run HP Scan and Print doctor it does it's thing, gives all Green Check marks and lets you print a test page fine, but it stillwill not print even a test page from the printer properties page (start/Devices and Pritners/right click on Officejet Pro 6830, select Printer Properties for Officejet Pro 6830 (not the Fax 6830), and click print test page. It does not seethe printer. It is a networked PC and has network defined HP network printers as well but user wanted a printer/scanner at his desk. I actually took the unit and connected to my laptop which is same win 7 64 bit platform and it does the same thing. I disable the virus protection to do the install so that is not an issue. It clearly sees and installs the printer, andlike I said the HP Scan works fine so it is connected via the USB to the PC, but it will not print. I have tried to install from the CD, and removed device and tried to install from the new downloaded drivers as well and it just does not want to print.I have conected to different USB ports, and like I said actually tried it on a different PC and had same results. Guidance certainly would be appreciated.

Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account: Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

Officejet Pro 8500 does not print

This 8500 is the 4th HP printer that I have owned. Absolutely the worst printer ever. It quits printing, but will not tell you why. Print or copy using the scanner and I get no black ink. Just a blank page with no error message. Put in new ink, same result. I have no idea what to do. Trouble shoot was worthless. Only looking for suggestions for what other brand of printer to purchase.

Hi @Chip-Colorado ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

Hi,
Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
I was an HP employee
Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

HPOfficejet Pro 8600 does not print the page as shown in WORD. I am using win 7, 32-bit OS.

HPOfficejet Pro 8600 does not print the page as shown in WORD. I am using win 7, 32-bit OS. How do I fix this?

Sounds like the table is to large to fit on a single page. Have you tried using the "Shrink to Page" option in the Print Preview? Depending on your version of Word, my attached picture may not be 100% similar but it should be enough to give you an idea. Here is the option inside the print preview menu:
Let me know if this resolves your issue
-SeanS
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

Cluvfy returns Path "/tmp/" does not exist and cannot be created on nodes

Hi,
I'm installing Oracle RAC for SAP in AIX 5L.
After run Pre-check for cluster services setup it returns the next message:
Path "/tmp/" does not exist and cannot be created on nodes
This meessage is happening after Checking node reachability and Checking user equivalence phases.
This is my complete log:
pr_bd01/oramedia/clusterware/Disk1/cluvfy/> ./runcluvfy.sh stage -pre crsinst -n pr_bd01,pr_bd02
Performing pre-checks for cluster services setup
Checking node reachability...
Node reachability check passed from node "pr_bd01".
Checking user equivalence...
User equivalence check passed for user "oracle".
ERROR:
Path "/tmp/" does not exist and cannot be created on nodes:
pr_bd01
Verification will proceed with nodes:
pr_bd02
Pre-check for cluster services setup was unsuccessful on all the nodes.
The /tmp is a shared filesystem and oracle user can write and read it
Oracle user id is the same in both nodes
Group dba id is the same in both nodes
Group oinstall id is the same in both nodes
The primary group for Oracle user is oinstall
Where can my problem be ?
Thank you
Edited by: user8114467 on 27/02/2009 07:17 AM

Hi,
Even if this is not resolved from above stuff then do the following
[oracle@node1] ssh node1 date
[oracle@node2] ssh node2 date
Note that it is doing the ssh to itself rather than the remaining node(s). Usually people do forget to do atleast once the ssh to itself.
Talok Khatri

Officejet Pro 8610: Will not Auto Answer

Evening all. We just purchased two HP Officejet Pro 8610's and have set them up at the office, however, we have noticed that even though we have the Auto Answer feature enabled, neither machine is automatically answering. Instead they are still requiring a manual "yes, go ahead and answer that" button press which does not work for us as we often do not have people around those machines.
In running a Fax Test Report I got the following print-out...
Fax Hardware Test: PASS
Fax Connected to Active Telephone Wall Jack: PASS
Phone Cord Connected to Correct Port on Fax: PASS
Using Correct Type of Phone Cord with Fax: PASS
Dial Tone Detection: PASS
Fax Line Condition Test: PASS
Language: English
Country/Region: USA
Auto Answer: On
Rings to Answer: 2
Fax Paper Size: Letter
Tone or Pulse Dialing: Tone Dialing
Fax Sound Volume: Soft
Distinctive Ring: Single Rings
Busy Redial: Redial
No Answer Redial: No Redial
Automatic Reduction: On
Backup Fax Reception: On
Error Correction Mode: On
Fax Speed: Medium (14400)
Fax Forwarding: Off
Communication Error Redial: Redial
Our header and number have also been set. At this time I am assuming I missed something in the User's Manual, since this is happening with both machines. Might someone know of what I missed?
This question was solved.
View Solution.

Hi RandyT9,
I believe it is related to distintive ring setting. Have you tried to set the Distinctive Ring feature to All Rings and see if the printer can answer it automatically?
If you using distintive ring service, please refer to User manual on the distinctive ring setting.
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings.
Hope this may helps.
Regards,
Although I am an HP employee, I am speaking for myself and not for HP.
Let others know this reply was helpful by accepting this solution. You can also show your appreciation by giving kudos.

HP Office Jet Pro 8610 will not print but will only fax

We have a HP Office Pro Jet 8610 and it worked fine until we hooked it up as a fax machine also on Thursday.
It used to copy, print, scan perfectly but we need a new fax machine so we went out and bought the phone cord and hooked up a fax line and telephone with built in answering to the Office Jet and the fax works , but now it will not print a document from Open Office to the printer because it tries to make a fax cover page.
I have run out of ideas can you please help?
This question was solved.
View Solution.

There are two "printer" drivers on there, to print, choose the "Officejet Pro 8610 Printer" instead of the "Officejet Pro 8610 FAX". You probably set the second one as default when the fax function is added, which is for PC fax. If you use the print function more often than fax, make the non-fax one the default printer.

HP Officejet Pro 8610 4X6 Borderless Printing

Hello,
I have an HP Officejet Pro 8610 on Windows 7 x64. It says 4x6 photo paper is supported. But, when I tried to print to this size, the 8610 refuses to pickup the paper. I've tried all the 4x6 HP photo paper settings, but still no go.
Is 4x6" photo paper not supported? Or, how do I get it to print at this size?

Hello,
Please click HERE to access the steps that should resolve the issue.
You may have to try Solution Three .
. If issue still persists, please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Hp officejet pro 8610 | does not print and cannot connect it wireless

Similar Messages

Maybe you are looking for