HP OfficeJet pro 8610 missing transparency option

I'm trying to print on to transparent paper but am unable to find the correct settings to do so. I looked up guides and tips on how to change the printer settings from normal plain paper to transparent paper but when I go to the settings the option for transparency just isn't there. My understanding is that the 8610 is capable of transparency so I don't see why it would be missing. please help.

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HP Officejet Pro 8610 - Error Code: " 0xc19a0013" (missing or failed printhead)

I purchased the printer (HP Officejet Pro 8610 e-All-in-one printer) in January, 2015. The printer functioned properly - copy, fax, and scan, until two days ago. Now, it does not print at all. Received an error code: "0xc19a0013" (Missing or Failed Printhead). An expanded version of the error code reads: "The Printhead appears to be missing, not detected, or incorrectly installed. Error Code: 0xc19a0013. The printer uses a removable printhead, HP Ink Cartridges 950 (black) and 951(cmy). I have used HP Support Troubleshooting recommendations: all software and firmware for this printer is installed; the HP ink cartridges are not low or empty; removed the ink cartridges from the printhead and reinstalled them.
There are multible steps in the troubleshooting recommendation, but I stopped at removing the printhead. Because of my technical inexperience, and there were too many ceveats (beware, caution, proper reinstallation, and etc.) with removing the printhead that could cause greater problems. So, I stopped at removing and cleaning the printhead. Also, used the HP Printer Scan Doctor for assistance. The tool for cleaning the printhead doesn't work. What troubles me most with the 0xc19a0013 error code is its explanation: The printhead appears to be missing, not detected, or incorrectly installed. I can use all the help I can get to understand what is going on with the error code that I have received, and how to resolve the malfunctioning printer.
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Contact HP technical support at 800-474-6836 for more options.
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HP Officejet Pro 8610 All-in-One Printing Preference does not have Print Last Page First option

HP Officejet Pro 8610 All-in-One printer: Printing Preference missing Print Last Page First option. Print lots of multipage documents. Spending enormous amount of time resorting pages.
Prior to this printer? .... grab printed stack - staple - DONE!
Now? Have to resort every document!
Anyone out there have a solution?

Reply to mkjohnson42. It doesn't matter what application I'm in. The option is NOT there. Just to confirm, I started from Word 2010, Excel 2010, a web page using Internet Explorer, Foxfire and Chrome. Plus, I did the old stand-by of going to Printers and Devices>Preferences. Under Preferences I have the choice to print on both sides of paper but NO Print Last Page First. I REALLY did check ALL of this before resorting to the Community. So, I really don't understand your question. Sorry.

HP Officejet pro 8610 scan to computer OSX 10.10

Dear all,
I've just bought a HP Officejet pro 8610 and it prints like a charm. I can't however scan to my computer. According to the manual I have to activate the scan to computer function in the utility program but I have no such option. Am I missing something? It works fine on my dads windows 8.1 laptop.
With kind regards,
Anthony

Hi charlene025,
Thank you again for responding!
It sounds like there is a driver conflict on your computer, especially since it is showing an older printer. I am going to recommend the following:
Uninstall the printer software. Uninstalling the Printer Software.
Reset the printing system. OS X Yosemite: Reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Reboot the computer.
Reinstall the software from this website. HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers.
Once these steps are completed try and re-enable the scan to computer function again.
Hope this works!
RnRMusicMan
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HP Officejet Pro 8610 Catridge Problem

Bought a new HP Officejet Pro 8610 Printer. Setup Catridge shows continously "Catridge Problem" and later printed a test page and 2 other sheets while we were asleep. I decided, as a result of this accidental and unexpected printout, to buy a new catridhge set. New complete catridges were sent to me from the manufacturer itself, HP. I have correctly installed the catridges, and have repeated same step as instructed several times over. But annoyingly, this "Catridge Problem" will not go away. What should I do next. I had previously returned it to Currys and they said because I needed new set of ink hence the problem. Should I return it again or is their solution other than the one in their instruction book which is repeatedly failing....

Hi @Rose-Joe
I am sorry to hear about the troubles you are having with your Officejet 8610. The following document address cartridge errors, although the specific error you are seeing may not be mentioned, the document will guide you through the necessary steps to troubleshoot the issue; A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04090902.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
To find the “Warranty Ends” date on your cartridges, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP Officejet pro 8610, wanting to print transparency

I have the HP Officejet Pro 8610 all in one printer, and want to attempt home screen printing some shirts for my 9 year old's hockey team. My friend lent me her YuDu home screen printing machine. I am needing to print the design on a transparency sheet. I have the transparency sheets here, but I am not seeing that option anywhere. I am very new to computers, and any help would be sincerely appreciated. Thank You

Hi there,
Yes, I believe you can - BUT, you need to make sure your transparencies are INKJET transparencies. I see from a search online that these are widely available....at Staples, Amazon, etc.
You should just be able to load the transparency in the tray (I would only load one at a time) and then when you go to print, you would selecting Printing Preferences (this can be different, depending on what software you are using) and then on the Paper/Quality tab, select Letter as the Paper Size (assuming they are standard letter-size transparencies) and then 'Transparency Film' as the Media Type.
I found this YouTube video that might be helpful - but please note that this is not created or sanctioned by HP. Just a video I came across while looking for more information.
Hope that helps!
Thanks!
Tara
**Although I am an HP employee, I am speaking for myself and not for HP.

Officejet pro 8610 won't scan in color

I'm using a Mac OS 10.6.8 and just connected my new HP Officejet Pro 8610. It is only scanning in black and white. I do not see a place to select for color (when you select copy you have that choice but not on scan). It prints in color and makes color copies just fine. I also cannot see a place where I can tell it which folder on the computer to save scans to. Can you help me?

Hi @just1me ,
I'd like to help you be able to scan in color.
Did you download and install the Full Feature Software or run the Apple Updates?
Here is a document for Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
Try the Apple Software to see if you have the same results.
Here is a screen shot for where to change the color settings, scanning with the HP Scan Software.
After clicking scan, click on the drop down to get more options.
After showing the preview you can select the Edit icon at the bottom for more features.
To save the scan, select the Send Icon.
Hope this helps.
Have a nice day!
Thank You.
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Gemini02
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Officejet Pro 8610: Will not Auto Answer

Evening all. We just purchased two HP Officejet Pro 8610's and have set them up at the office, however, we have noticed that even though we have the Auto Answer feature enabled, neither machine is automatically answering. Instead they are still requiring a manual "yes, go ahead and answer that" button press which does not work for us as we often do not have people around those machines.
In running a Fax Test Report I got the following print-out...
Fax Hardware Test: PASS
Fax Connected to Active Telephone Wall Jack: PASS
Phone Cord Connected to Correct Port on Fax: PASS
Using Correct Type of Phone Cord with Fax: PASS
Dial Tone Detection: PASS
Fax Line Condition Test: PASS
Language: English
Country/Region: USA
Auto Answer: On
Rings to Answer: 2
Fax Paper Size: Letter
Tone or Pulse Dialing: Tone Dialing
Fax Sound Volume: Soft
Distinctive Ring: Single Rings
Busy Redial: Redial
No Answer Redial: No Redial
Automatic Reduction: On
Backup Fax Reception: On
Error Correction Mode: On
Fax Speed: Medium (14400)
Fax Forwarding: Off
Communication Error Redial: Redial
Our header and number have also been set. At this time I am assuming I missed something in the User's Manual, since this is happening with both machines. Might someone know of what I missed?
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Hi RandyT9,
I believe it is related to distintive ring setting. Have you tried to set the Distinctive Ring feature to All Rings and see if the printer can answer it automatically?
If you using distintive ring service, please refer to User manual on the distinctive ring setting.
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings.
Hope this may helps.
Regards,
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Officejet Pro 8610 (Network)' is offline every morning

I am running Windows 8. I use IE 11 and Chrome on occasion. Every morning I have trouble "waking up" my printer. I get "HP Officejet Pro 8610 (Network)' is offline". Sometimes turning the printer on and off resets it but today nothing seems to work. I even updated drivers. The rest of my network (excluding printer usage) is working fine. I have not been on a public network so that is not an issue nor has anyone else in our household. I need to correct this every morning problem. Really, any time the printer goes to sleep I have this issue. I'm unsure if I can stop it from going to sleep or not since I can't even see it from any of our computers. Someone please help. I've been dealing with this about a month. I had previously purchased an Epson printer similar and it now sits in a box in my office because of similiar annoying issues. I previously had HP all-in-ones for about 15 years with no problems. This one is starting to make me wonder about the declining quality of HP printers. Please help as soon as possible. My son has a paper due Tuesday and can't print it. Thanks

Hello , Welcome to the HP Forums! I understand your Officejet 8610 is offline every morning and it seems like this printer has trouble waking up. I will do my best to assist you! Please follow this entire HP document on What is Sleep Mode? You can try updating the firmware, which should help, since your printer is losing wireless connection when it goes to sleep: 1) Press the right arrow on your printer2) Press Setup (Wrench)3) Press Web Services4) Press Printer update and check for update now Make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. Another option you have is setting up schedule on and off. This will help with the sleep mode, as you will determine what time you would like this printer to turn and off. Note-If you decided to go down this route, if you receive faxes all the time, schedule on/off might not be a good idea. If you set a time frame when this printer is supposed to turn off, then you will not receive a fax. Also, if ePrint is enabled, this feature will not work. 1) Press the setup menu (Wrench)2) Press power management3) Press Schedule On Yes and set the time frame4) Press Schedule Off Yes and set the time frame I just want to make sure that your printer isn't going offline because of your router, not by the sleep mode. Just in case, I will provide an HP document on Printer Does Not Maintain Wireless Connection. This will allow you to set a static IP address. Please post your results, as I will be looking forward to hearing from you. Have a great night!

HP Officejet Pro 8610 fax error message

Good morning. I have two Officejet Pro 8610s. One is in my office running MS Office 7, the other is at home running Mac.
To conserve power I have both printers set to turn off in the evenings. Neither is being used as a fax machine and neither has ever had the phone cord plugged in.
On both printers I am consistently getting the error message "Telephone cord is connected. To receive faxes, the printer must be turned on. Note that the printer is scheduled to be turned off at XX:XX every (days listed). To change the schedule, use the Schedule On and Off feature in the Setup menu."
Almost everytime I go to make copies or initiate a scan from the printer I have to click "OK" for this error. The error also pops up about every 30 minutes and makes a ding. This wouldn't be annoying at all except the printer is positioned next to my left ear and I"ve been listening to it for six months.
How do I stop these messages, aside from removing the scheduled turn off and on?
Thanks in advance for the assistance.

Hello @drummer12345 ,
Welcome to the HP forum.
I understand that you are getting a fax error message form your two 8610's. I would like to help you with this issue.
I find it odd that you get this message. You mentioned that you have never set the unit up for fax.
Please take a moment and make sure that no cords are plugged into the Fax ports on the printer.
If there are none, go into the setup menu.
Once in the setup menu, select the fax setup option.
Go into the advanced fax setup option.
scroll to the bottom of the list and select restore defaults.
If that does not work try a hard reset.
With the printer powered on, unplug the power cord.
Wait at least 30 seconds.
Plug the power cord back into the printer.
If this was happening to just one printer, I would believe this to be a firmware issue.
For this to happen to both your printers, I get a feeling it could be something related to the printers environment.
Aardvark1
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HP Officejet pro 8610 not connected

I have a new modem and separete Duel Router. Router is Lynksis EA3500 with 2.4 Ghz and 5 Ghz capabilities. Just bought a new HP Officejet Pro 8610 which I now have learned will only run on a 2.4 GHz system. When I connect the printer to the wireless system it shuts down the 5 GHz network. It kicks off all other devices. Those devices can join the 2.4 GHz, but can no longer even see the 5.0 GHz network. Not acceptable.
Do I need a different printer or can this be fixed? I don't understand why the printer won't run on the 2.4 but allow the laptops, desktop and TVs use the 5 GHz. Ridiculous.
I spent 1.5 hours on the phone with Lynksis first and they verified that the router is working perfectly. Then I spent 2 hours talking to HP in India and they just said sorry we will tell HP to make this printer capable for 5.0 in the future.
Not good - ready to return the printer. Any other option???
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First, I'm glad to hear the problem is solved. It also points out a significant problem with third had troubleshooting.
It also reminds me of a time when I was trying to help a customer over the phone (long before we could remotely login to client computers.) I spent a hour or so with this customer trying to figure out the answer to her problem. I eventually jumped in my car and drove over to the customer's office. In the middle of the screen was a big message that answered the problem. When I asked the customer why she didn't tell me about the message, she replied that she didn't believe that it was relavant.
I am surprised that HP even had you change the bandwidth on the router. The defaults nearly always work fine. 802.11 AC uses a wider bandwith than 802.11 G or N. The thing is, the bandwith change is all automatic.

HP Officejet Pro 8610 4X6 Borderless Printing

Hello,
I have an HP Officejet Pro 8610 on Windows 7 x64. It says 4x6 photo paper is supported. But, when I tried to print to this size, the 8610 refuses to pickup the paper. I've tried all the 4x6 HP photo paper settings, but still no go.
Is 4x6" photo paper not supported? Or, how do I get it to print at this size?

Hello,
Please click HERE to access the steps that should resolve the issue.
You may have to try Solution Three .
. If issue still persists, please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Installing Officejet Pro 8610 on Windows Server 2008 R2

I am trying to install an HP officejet Pro 8610 in a Windows Server 2008 R2 machine.
As an FYI the server aleady has an Officejet Pro 8600 installed on it
I ran the setup.exe from the install CD, as an administrator
The first window appears and I clikc continue
The next window appears and I select connect a new printer
At the Connection options window, I selected Wired network and it displays the correct printer
I slect the printer and click next and the installation starts and runs for about a minute that displays the following message
The printer works fine from another PC which is running windows 7 (64-bit) So I know the problem is not in the printer or the network.
Any suggestions would be appreciated
Thanks in advance

Server 2008 (x86) is supported, and I had an x64 machine set up last month that had FP12 installed and running in IE and Firefox. 64 bit IE wouldn't run it for some reason, but the 32 bit did. It installed in C/Windows/System32/Macromed/Flash and C/Windows/SysWOW64/Macromed/Flash, but I was unable to get the ActiveX plug-in to enable outside of 32 bit IE.
I also set up a Server 2012 machine that DID support the x64 ActiveX, but that's probably not an option for you.
Like you, I'd be leery of "hacks" to get it to run as an x64 pkug-in, as it may have unintended and undesired consequences in other areas.

Mac OS X Won't Print Card Stock on Brand New OfficeJet Pro 8610 e AiO

Hi All - I print cardstock all the time and just purchased a new OfficeJet Pro 8610 eAiO from Best Buy 2 days ago. The salesman told me it was the best option for cardstock printing and the specs say it can handle 110lbs cardstock. It is hooked up and printed a couple standard paper pages nicely. But when I put in the cardstock, it made all the noises like it was printing, but then "Load Paper" shows up on the LCD screen. We have tried unplugging it, but that doesnt do anything. After a little bit of fiddling with the tray (pushing and pulling on all tabs and springs we see), we put the tray back in and then it prints. But we have to do this with every print request. I have read to select "heavy paper or card stock" in the printer properties and to disable tray 2. I dont have a tray 2 on my printer (that I am aware of at least). And I dont see an option for printer properties for me to change anything. Does anyone have directions for this process? Also - I read that the printer may work if it is kept nearly full of paper? Has anyone had success with this? Any help is appreciated.

Hi KRichBC,
Thank you again for answering my questions!
Checking over the printer's specifications, found at this website. HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series Printer Specifications. This is a supported paper size at 8.5 x 11, if the paper type is Index Card Letter.
I also would recommend trying the solutions within this guide. An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper. Again please, try a custom size print to see if that will work. Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X.
Hope this information helps you, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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Printing watermarks on Officejet Pro 8610

I did have an HP Officejet 4632 that had the capabilities of printing a watermark through the printer settings on .pdf documents. Since I upgraded to an HP Officejet Pro 8610, that option is no longer available. A watermark cannot be added to a .pdf document without purchasing the upgraded Adobe Acrobat software for $12.99 per month, which I will not do. I need this watermark for .pdf tax return documents created from my tax softward program. Any ideas without printing the watermark on plain paper before printing the document?
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Hi,
Use an alternative driver which support a such as a workaround:
Under Devices and Printers right click the 8610 icon and select Printer Properties. from the Ports tab take a note of the checked port of the driver and close this dialog (you will need it later).
Click on Add Printer, click on "The printer that I want isn't listed".
Select a Local Port and press on Next.
Select the same port as used by the driver and click on Next.
Select HP from the Manufecturer list, select the HP Deskjet 6940 / 6980 and follow the Wizard to add the printer.
Within the Effects tab you may add a watermark.
Regards,
Shlomi
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HP OfficeJet pro 8610 missing transparency option

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