HP Officejet Pro 8610 setup ink cartridges not recognized

I just purchased an HP Officejet Pro 8610, and was following the setup on the printer, installed the ink cartridges as shown in the "movie" guide, and the printer seems to not recognize that I have installed the 4 ink cartridges. They are the 4 cartridges that came with the printer.

@jaycka
Welcome to the forums!
I have some of my own ideas that might help the printer recognize the ink cartridges.
Try this:
Removing the ink cartridges.
Unplug the printer.
Dampen a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Wait for the contacts to dry.
Plug the printer back in and wait for the printer setup on the display to ask you to insert the cartidges and hopefully they'll be recognized.
If not, call HP directly to inquire about a replacement.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
R a i n b o w 7000I work on behalf of HP
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I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
RnRMusicMan
I work on behalf of HP
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HP Office 5745 Ink Cartridge not recognized

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Hey , Welcome to the HP Support Forum. I see that you're encountering an ink cartridge error with your HP Officejet 5745 e-All-in-One Printer. I'd like to work with you on this. I have some suggestions that might result in a viable setup. Have you had a long period of dormancy with the printer before this error occurred? I find that with most inkjet printer makes and models, it helps to print at least once a month to ensure that your ink system's not drying out. I recommend you try Solutions Two through Six as per this HP article. I do realize that some of these steps will be repeats for you, but it won't hurt to follow these in sequence to rule out hardware issues. Let me know the result of your troubleshooting by replying to this post. Thanks for posting in the HP Support Forum. Have a great day,

HP Officejet Pro L7580 - Yellow Ink Cartridge keeps popping out although it's brand new.

Hello,
I have had this officejet printer for about 4 years. I have never had a serious problem until now. A few days ago I replaced the yellow ink cartridge (88XL) because the ink indicator showed it as being completely empty. After replacing the cartridge with a brand new cartridge from OfficeMax, the cartridge pops out while I'm trying to print or copy something and the displays says that the yellow cartridge's ink level is not enough and needs to be replaced.
It seems at first glance that this is a mechanical problem concerning the yellow ink slot; however, I'm not sure. Or I suppose the problem could be related to the cartridge itself. To get around this problem, I've held down the cartridge and stuck a small pencil in the opening where the small latch of the "ink cartridge compartment cover" normally goes in. That way I've been able to print, but it's really a hassle. And honestly I don't think this is the real solution to the problem.
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Try this for a Quick Fix ...........
After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
This is not the elegant technical solution I was hoping for. However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem. So, here it is the Quick Fix ........
I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again. To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
This exercise only took 10-15 mins to do. I feel this is a much better option than spending another $300+ on a new All-in-One system, as well as being a good environmental solution. If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'. Any feedback would be appreciated.

HP OfficeJet Pro L7680 - New ink cartridges saying "Empty"

I have a HP OfficeJet Pro L7680 that has two ink cartridges that suggest they are empty, although they are brand new from HP. These are replacement carts, not the original.
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Any suggestions on ways to clean/fix the issue? Also, are there any diagnositic pages in the menu where I can see the error code that the error is reporting?

I did some searching through the service menus. There are two event codes and two error codes. Both error codes were all zeros. The event codes were 69556 and 69548. I sadly don't have a way to look those up so I think that's a dead end.
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using google chrome
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thanks awaiting help

no one answered this questio for me or even gave me advice....
I got it to print from explorer but not chrome .So for some reason it decided to stop printing from chrome all on its on.Not sure how long it ill print from ie but we'll see .thanks for no advice

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Regards, Joanns

I'd advise calling HP phone support. You'll need to tell them the warranty ends date written on the cartridge...(no need to enter it on the website, as that's just for printer warranty)
http://welcome.hp.com/country/us/en/wwcontact_us.html
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Hp officejet pro 8600 connected wirelessly but not recognized

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Melody

With the network does the 5Ghz wirless have a different name to the 2Ghz network?
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Open Printing Foundation has one:
http://www.openprinting.org/printer/HP/HP-OfficeJet_T45
Although these drivers were originally written for Linux, they are now also supported by Mac OS X. More info here:
http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx
Message was edited by: Grant Bennet-Alder

Can I use Replacement Printer ink cartridges for HP officejet Pro 8610

I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

Hey @rockhoundjohn
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. - Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.
My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
- Source
To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
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Sunshyn2005 - I work on behalf of HP

HP OfficeJet Pro 8610 Cartridge problem

I just buy new cartridges for HP OfficeJet Pro 8610. Model of cartridges is 950XL and 951XL C,M,Y. It's all brend new and original cartridges. The problem is that when i install cartridges in printer the massage appear: " Older generation cartridge installed ". I spend a lot off money to buy this cartridges and it's very disappointing that i dont have my printer for work. Please HP, find a way to fix this issue that you made and sand me a working solution.

Hi,
What Warranty end date is listed on the cartridge? is it still listed as warranties or not?
Also have a look on the error message on the printer, which cartridge it refers to? it should list a colored mark with the specific cartridge identification (C/Y/M/K)
If the Warranry end date has passed, that means the cartridge will not be accepted by the printer and should be replaced to a current one... if that is the case I would suggest conacting the retailer and replace the ink cartridge.
You may check the following document which deals with this error:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c04213916&lc=en&product=5367608&tmp...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP officejet pro 8610 won't accept remanufactured generic ink.

My NEW HP Officejet Pro 8610 Printer will not accept my generic remanufactured ink cartridges.
My previous printer did "HP OfficeJet Pro 8600" accepted these remanufactured generic ink cartridges but the feed rollers were giving out after 16 months, so I bought another printer from HP. There were no 8600's to be found, so I looked into the 8610 and saw that it accepted the ink I had been using in the past "HP OfficeJet 951", and since I had many remaining remanufactured ink cartridges still remaining, I opted to purchase this new one. This is an earlier model, but very simiilar.
Now this printer is not accepting the ink at all. All these prompts I am getting. With the 8600 I got prompts also, but then it worked, but here it will not work and says:
"One or more cartridges appears to be damaged. Remove them and replace with new cartridges".
I have put in (3 total) two different times, and the previously unopened cartridges are rejected.
The newer model, the 8600 accepted them eventually, but the older model, the 8610 will not.
Is there anyone out here who has any helpful assistance?
Otherwise, I am just going to have to return this for an entire refund for this and my 2 year extended warranty.
Thank you.
steveman99

I am sorry. I guess I wasn't clear.
the printer had just exhausted all 3 color hp ink cartridges one after another. The same time.
it only rejected the remanufactured ink cartridges when they were first introduced to the 8610. And these never gave me any trouble with my previous 8600. Please reread my post you responded to adafafter you read this to refresh your memory because this is where myfrustrations lie. Why on my 8600 printer do they work. Yet the 8610, the older model, and my newly purchased printer rejects those remanufactured cartridges???
Thank you.

Times New Roman font will not print on HP Officejet Pro 8610

My new HP Officejet Pro 8610 will not print documents, spreadsheets, or printer test pages containing Times New Roman font (of any size). It does not put a job in the print queue. In Excel, I receive the "Generic_2_Q294552" error message. My setup: An HP Pavilion Elite computer NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5L, HP PCS 1310, and HP D4360 all print the font just fine. My new printer: HP Officejet Pro 8610, firmware revision FDP1CN1502AR, connected via USB cable. [Also connected via ethernet cable to cable modem.] What I have done so far to troubleshoot the last 3 days: Reinstalled the printer (3 times), the most recent today with an installer issued today; rebooted the printer; rebooted the computer after each significant change; updated the firmware in the printer; tried two different USB cables; tried printing the fonts in Microsoft Word 7, Microsoft Excel 7, and directly from the font file; reinstalled the Times New Roman fonts from backup; visited the forums and tried all of the solutions I could for any similar problem; tried the winprint, hpzppw71, and hpzpplhn print processors with both RAW and NT EMF 1.008 data types; found and repaired all problems I could find with any hardware and software, as well as updating all software to the latest version.

Thanks for trying to help. I am happy to report my experiments and results. Microsoft Word:I open a blank document. Type something in. Select the entire text. Change the font. When I change to some fonts (those listed on my DOES print) the document shows up in the print queue and prints. When I change to the other fonts (those listed as DOES NOT print) nothing happens. It just sits there. No messages. No crash. Nothing in the print queue. I can walk away for hours (as I have done) and come back and nothing has happened. When I change back to a DOES print font it prints. Change it back to a DOES NOT print font and it doesn't. Repeatable. Consistent. No configuration changes or installs have changed it. Microsoft Excel:I open a black spreadsheet. Type something in. Highlight the entire text. Change the font. When I change to a DOES print font it prints. When I change to a DOES NOT print font I get this: "Microsoft Office Excel Your file could not be printed due to an error on HP Officejet Pro 861 on 0. There are several possible reasons:. There may not be enough memory available. Try closing files and programs you aren't using.. If you use a network for printing, there may be a problem with the network connection or the printer driver.. There may be loose cables or a bad connection between your computer and printer.For more information about troubleshooting printing problems, chick Help. Show Help >>" when I click the Show Help >> button I get: "This error can be caused by:
General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
Check to make sure the printer has paper, ink, and/or toner and check the cables.
If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going. Doesn't crash. Just pops up the gray dialog box. Behind the box popped up is another box (that goes away then the dialog box is closed) saying: "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861 on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see. I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom

Officejet Pro 8610 won't accept new ink levels

I love my new printer but of course, I have run into problems. Once I was warned about ink levels in some of my cartridges getting low, I went online and purchased brand new HP brand replacements. The printer report confirms they are HP despite getting some sceptisicm from a tech agent about the authemticity of the ink since I didn't purchases directly from HP.
In any case, I know how to replace the ink cartridges and have done so for the 2 colours needing the change - cyana and black. Now, the printer does not recognises that it has new full cartidges. The printer keeps warning me that the cyan and black are critically low. Eventually, I expect it will stop printing full stop.
This is annoying. It seems like some kind of sensor issue and the printer is not getting the signal.
I have shut down the computer and printer altogther and rebooted both, no luck.
I have done another alignment and then shut off and on again (both computer and printer).
Nothing seems to work. Please help and don't tell me I need to buy new ink cartirdges again. They clearly WORK as I can print with them but the pronter WILL NOT RECOGNISE the new full ink levels. I need to know the levels in order to know when to purchase more ink in time for the next dry out.

Hey @CanadaMona,
Welcome to the HP Support Forums!
I would like to assist you with resolving the cartridge detection issues that you're experiencing on your HP Officejet Pro 8610 e-All-in-One Printer. I understand that you have already replaced the black and cyan cartridges to no avail. This issue does sound like it may be a printhead issue. The printhead is what reads your cartridges and controls the ink for going on the paper. If the printhead is defective it can cause issues with detecting cartridges. I'm going to run you through some troubleshooting steps to resolve this issue.
Step 1: Check the Printhead:
1. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.
1 - Slot for opening the cartridge access door
2. To the right of your black cartridge you will see the grey printhead latch. Please lift that latch.
3. Grasp the sides of the printhead, and then lift the printhead and pull it toward you to remove it. Please leave the cartridges in the printhead while you remove it.
4. With the printhead removed, close the cartridge access door.
5. Power off the printer.
6. Power the printer back on. Once the printer comes on it will give you an error indicating that the 'printhead is missing' or that the 'cartridges are missing or damaged'. At this point, open the cartridge access door.
7. Reinstall the printhead.
8. Ensure that you snap the printhead latch back down to lock the mechanism in place.
9. Close the cartridge access door.
Is the low ink message still displaying on the front panel of the printer?
If so, please proceed to the next step.
Step 2: Clean the cartridge contacts:
Find a clean, lint-free cloth (eyeglass wipes or coffee filters work well) that you can use to clean the cartridge contacts.
Press the Power button to turn on the printer, if it is not already on.
Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.
Open the cartridge access door
1 - Slot for opening the cartridge access door
Push in on the front of the problem cartridge to release it, and then pull the cartridge toward you to remove it from its slot.
Remove the problem cartridge from its slot
With a clean, lint-free cloth (eyeglass wipes or coffee filters work well), wipe the copper-colored contact on the cartridge.
Copper-colored contact on the cartridge
Carefully reinsert the cartridge into its slot, and then push the cartridge forward until it clicks into place.
NOTE: Make sure that the colored dot on the cartridge label matches the colored dot on the carriage slot.
Insert the cartridge into its color-coded slot
Repeat these steps for the other cartridges, if necessary.
Close the cartridge access door.
Close the cartridge access door
Please let me know if the steps I've provided resolve your issue. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Officejet Pro 8610 setup ink cartridges not recognized

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