HP Officejet Pro 8610 setup issues Is there a problem using a MIFI?

I just bought this HP Officejet Pro. After trying all day yesterday with your support team, it was suggested I take it back to the store. I did and have purchase another HP Officejet Pro 8610 and am having the same problems. The on button goes to sleep but I cannot push for it to wake, I must unplug it. In addition, I cannot get it to recognize the computer to scan unless I have it connected to the commputer so it can't be wireless.

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RnRMusicMan
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HP Officejet Pro 8610 setup ink cartridges not recognized

I just purchased an HP Officejet Pro 8610, and was following the setup on the printer, installed the ink cartridges as shown in the "movie" guide, and the printer seems to not recognize that I have installed the 4 ink cartridges. They are the 4 cartridges that came with the printer.

@jaycka
Welcome to the forums!
I have some of my own ideas that might help the printer recognize the ink cartridges.
Try this:
Removing the ink cartridges.
Unplug the printer.
Dampen a lint free cloth or cotton swab with bottled water.
Gently cleaning off the electrical contacts from the cartridges.
Wait for the contacts to dry.
Plug the printer back in and wait for the printer setup on the display to ask you to insert the cartidges and hopefully they'll be recognized.
If not, call HP directly to inquire about a replacement.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8610 - Can't connect to wireless network (and has similar issue with previous printer)

When I returned from a trip, I was unable to connect to my trusty HP All-in-one 7510 that I had on my network for three years. I tried troubleshooting it, reinstalling the software on numerous computers, and fixing the printer, but alas the printer said that it was connected to the network, and none of my computers wanted to find it anymore.
Then I bought my new Officejet Pro 8610 this week, set it up...and I am experiencing the same issue. I tried using the link and support took from this post - http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8610-Can-t-connect-to-wi... but the printer was unable to be found on the network.
I would appreciate any help on this issue. Thanks!

Hello @Celestialnova ,
Welcome to the HP forums.
I understand that you are having problems with your wireless network.
I would like to help.
Since the same issue happened with two different model of printers, lets take a moment to check the network.
Run through the following document.
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
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HP Officejet Pro 8610 Add Printer issue on Mac

I purchased the HP Officejet Pro 8610 and cannot get it successfully set up on my MacBook Pro (operating OS X 10.7.5). During the "Add Printer" phase, I receive the following error message: "The software for this printer is currently unavailable. Please contact the printer's manufacturer for the latest software".
I've downloaded and completed the steps up to this point by using the link from install CD (HP-Officejet-Pro-8610_v12.32.0.dmg) and by downloading after unsuccessfully troubleshooting from the HP webite (HP-Officejet-Pro_8610_12.32.0-2.dmg).
Can you please assist in determing what my next step should be?

Hi,
First reboot your Mac, then click the Apple icon and select Software Update.
From the listed app store click the Store menu and then on Repload Page.
Be sure to install any listed HP or Apple update.
Once you are done, open Print & Scan and try adding the printer again.
May you see any difference?
Shlomi
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OS x 10.10.4 install issues for HP Officejet Pro 8610

I have Mac OS X10.10.4 Yosemite and I'm trying to install an HP Officejet Pro 8610 and it will not install on my Mac. I download the software and it gets hung up on the install. when I try to manually install the print it says device not found. Help!

Open Printing Foundation has one:
http://www.openprinting.org/printer/HP/HP-OfficeJet_T45
Although these drivers were originally written for Linux, they are now also supported by Mac OS X. More info here:
http://www.linuxfoundation.org/collaborate/workgroups/openprinting/macosx
Message was edited by: Grant Bennet-Alder

HP Officejet Pro 8610 fax error message

Good morning. I have two Officejet Pro 8610s. One is in my office running MS Office 7, the other is at home running Mac.
To conserve power I have both printers set to turn off in the evenings. Neither is being used as a fax machine and neither has ever had the phone cord plugged in.
On both printers I am consistently getting the error message "Telephone cord is connected. To receive faxes, the printer must be turned on. Note that the printer is scheduled to be turned off at XX:XX every (days listed). To change the schedule, use the Schedule On and Off feature in the Setup menu."
Almost everytime I go to make copies or initiate a scan from the printer I have to click "OK" for this error. The error also pops up about every 30 minutes and makes a ding. This wouldn't be annoying at all except the printer is positioned next to my left ear and I"ve been listening to it for six months.
How do I stop these messages, aside from removing the scheduled turn off and on?
Thanks in advance for the assistance.

Hello @drummer12345 ,
Welcome to the HP forum.
I understand that you are getting a fax error message form your two 8610's. I would like to help you with this issue.
I find it odd that you get this message. You mentioned that you have never set the unit up for fax.
Please take a moment and make sure that no cords are plugged into the Fax ports on the printer.
If there are none, go into the setup menu.
Once in the setup menu, select the fax setup option.
Go into the advanced fax setup option.
scroll to the bottom of the list and select restore defaults.
If that does not work try a hard reset.
With the printer powered on, unplug the power cord.
Wait at least 30 seconds.
Plug the power cord back into the printer.
If this was happening to just one printer, I would believe this to be a firmware issue.
For this to happen to both your printers, I get a feeling it could be something related to the printers environment.
Aardvark1
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HP Officejet Pro 8610 e-all-in-one-printer

I really need to find an important fax confirmation and my fax log only shows the last 30 transactions. Same with the call history. Is there any way I can get more than the last 30 items.

Hello @TheVillage,
Welcome to the HP Support Forums!
I understand that you're attempting to retrieve an old fax from your HP Officejet Pro 8610 e-All-in-One Printer. Because this is a consumer level printer it does not store more than 30 faxes within the fax programming. Therefore, there is no way to retrieve that fax information. Going forward I would recommend configuring Fax to a Network Folder. This feature will allow you to receive faxes to a network folder on your computer and also print the faxes on the machine if you want to. If you ever misplace an important fax you can go into the network folder and manually print the faxes.
For additional information regarding Fax to Network Folder please click here. Please refer to pages 12-18 within the User Guide.
Should you require additional assistance with the Fax to Network Folder setup please let me know!
X-23
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Times New Roman font will not print on HP Officejet Pro 8610

My new HP Officejet Pro 8610 will not print documents, spreadsheets, or printer test pages containing Times New Roman font (of any size). It does not put a job in the print queue. In Excel, I receive the "Generic_2_Q294552" error message. My setup: An HP Pavilion Elite computer NY809AV-ABA e9119t; running Windows 7 Enterprise SP1; HP Laserjet 5L, HP PCS 1310, and HP D4360 all print the font just fine. My new printer: HP Officejet Pro 8610, firmware revision FDP1CN1502AR, connected via USB cable. [Also connected via ethernet cable to cable modem.] What I have done so far to troubleshoot the last 3 days: Reinstalled the printer (3 times), the most recent today with an installer issued today; rebooted the printer; rebooted the computer after each significant change; updated the firmware in the printer; tried two different USB cables; tried printing the fonts in Microsoft Word 7, Microsoft Excel 7, and directly from the font file; reinstalled the Times New Roman fonts from backup; visited the forums and tried all of the solutions I could for any similar problem; tried the winprint, hpzppw71, and hpzpplhn print processors with both RAW and NT EMF 1.008 data types; found and repaired all problems I could find with any hardware and software, as well as updating all software to the latest version.

Thanks for trying to help. I am happy to report my experiments and results. Microsoft Word:I open a blank document. Type something in. Select the entire text. Change the font. When I change to some fonts (those listed on my DOES print) the document shows up in the print queue and prints. When I change to the other fonts (those listed as DOES NOT print) nothing happens. It just sits there. No messages. No crash. Nothing in the print queue. I can walk away for hours (as I have done) and come back and nothing has happened. When I change back to a DOES print font it prints. Change it back to a DOES NOT print font and it doesn't. Repeatable. Consistent. No configuration changes or installs have changed it. Microsoft Excel:I open a black spreadsheet. Type something in. Highlight the entire text. Change the font. When I change to a DOES print font it prints. When I change to a DOES NOT print font I get this: "Microsoft Office Excel Your file could not be printed due to an error on HP Officejet Pro 861 on 0. There are several possible reasons:. There may not be enough memory available. Try closing files and programs you aren't using.. If you use a network for printing, there may be a problem with the network connection or the printer driver.. There may be loose cables or a bad connection between your computer and printer.For more information about troubleshooting printing problems, chick Help. Show Help >>" when I click the Show Help >> button I get: "This error can be caused by:
General problems: The printer may be unavailable, the network may be down, the communication port to the printer may be corrupt or unavailable, a hardware error at the computer may have occurred (out of paper, paper jam, out of ink, out of toner, etc), and a language setting may need to be reset from the Regional Options control panel.
Local problems: There are several reasons for a local printer (a printer that is attached directly to your computer) to fail:
Check to make sure the printer has paper, ink, and/or toner and check the cables.
If the printer appears to be functional and a printer test by the printer itself indicates the printer is working properly, then check the cables, printer port from the computer, and configuration of the printer at the computer.
Occasionally, an application can develop a conflict with the printer driver and cause a memory leak which corrupts the printer port. If all else fails, restart the computer, recycle the power to the printer, and try printing again.
Occasionally it is even necessary to delete the printer driver and reinstall the latest version of the printer driver.
Network problems: There are various reasons for a network printer to be inaccessible: the name may have changed, it may be out of paper, out of ink, out of toner, down for maintenance, the network could be down, or a printer job previous to yours has stalled due to incorrect settings on the user's computer who last submitted a print job, or even your printer driver cannot communicate correctly with the printer. Network related printer failures are usually best handled by your local technical support.
Memory problemsn occasion, large print jobs with complex graphics or consisting of several hundred pages, which can consume large quantities of memory on the printer, may cause a problem (especially if there was an over run of memory at the printer). You may want to try reducing the amount of complex graphics in your print job, or break the print job up into smaller segments and see if that corrects your problem. It is not uncommon for a very complex graphic to have a defect or error which prevents it from printing on any printer. It may be necessary to load new or revised graphic converters or drivers in order to alleviate a problem of this type.
For more information about fixing problems related to printing, see Microsoft Windows Help and Support. (Click the Start button, and then click Help and Support.)" Excel keeps right on going. Doesn't crash. Just pops up the gray dialog box. Behind the box popped up is another box (that goes away then the dialog box is closed) saying: "Now printing page 1 of 1'Book1' on theHP Officejet Pro 861 on 0" The format of these messages does seem strange now that I look at it so carefully while trying to type EXACTLY what I see. I think I will try to shorten the name of the printer. Once again, Respectfully submitted for analysis, review, suggestions, and criticism. Tom

Can not update firmware on Officejet Pro 8610

Can't update firmware on Officejet Pro 8610, Hp update site shows available firmware update needed, disabled firewall, shut off wireless, run program, window for update appears, but checkbox greyed out. I've talked to HP Tech, He was positive newer firmware was available, I've tried starting in safe mode w/networking, disabled, MS Security essentials turned off,etc. Have Dell Dimension, excellent running, Windows 7 Home Premium, Xfinity cable network modem (very fast), I'm getting frustrated.
Does anybody have a suggestion? Thanks, Jim

Hi @jwhite8150 , and welcome to the HP Forums!
I see you're having issues updating your firmware. I would like to help!
Before we start I have a request.
Press Setup on the front panel of the printer, and select Reports. In the reports menu select Print Status report. On that report, please let me know what firmware version is listed.
Thanks!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8610 (Network)' is offline every morning

I am running Windows 8. I use IE 11 and Chrome on occasion. Every morning I have trouble "waking up" my printer. I get "HP Officejet Pro 8610 (Network)' is offline". Sometimes turning the printer on and off resets it but today nothing seems to work. I even updated drivers. The rest of my network (excluding printer usage) is working fine. I have not been on a public network so that is not an issue nor has anyone else in our household. I need to correct this every morning problem. Really, any time the printer goes to sleep I have this issue. I'm unsure if I can stop it from going to sleep or not since I can't even see it from any of our computers. Someone please help. I've been dealing with this about a month. I had previously purchased an Epson printer similar and it now sits in a box in my office because of similiar annoying issues. I previously had HP all-in-ones for about 15 years with no problems. This one is starting to make me wonder about the declining quality of HP printers. Please help as soon as possible. My son has a paper due Tuesday and can't print it. Thanks

Hello , Welcome to the HP Forums! I understand your Officejet 8610 is offline every morning and it seems like this printer has trouble waking up. I will do my best to assist you! Please follow this entire HP document on What is Sleep Mode? You can try updating the firmware, which should help, since your printer is losing wireless connection when it goes to sleep: 1) Press the right arrow on your printer2) Press Setup (Wrench)3) Press Web Services4) Press Printer update and check for update now Make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. Another option you have is setting up schedule on and off. This will help with the sleep mode, as you will determine what time you would like this printer to turn and off. Note-If you decided to go down this route, if you receive faxes all the time, schedule on/off might not be a good idea. If you set a time frame when this printer is supposed to turn off, then you will not receive a fax. Also, if ePrint is enabled, this feature will not work. 1) Press the setup menu (Wrench)2) Press power management3) Press Schedule On Yes and set the time frame4) Press Schedule Off Yes and set the time frame I just want to make sure that your printer isn't going offline because of your router, not by the sleep mode. Just in case, I will provide an HP document on Printer Does Not Maintain Wireless Connection. This will allow you to set a static IP address. Please post your results, as I will be looking forward to hearing from you. Have a great night!

HP Officejet pro 8610 scan to computer OSX 10.10

Dear all,
I've just bought a HP Officejet pro 8610 and it prints like a charm. I can't however scan to my computer. According to the manual I have to activate the scan to computer function in the utility program but I have no such option. Am I missing something? It works fine on my dads windows 8.1 laptop.
With kind regards,
Anthony

Hi charlene025,
Thank you again for responding!
It sounds like there is a driver conflict on your computer, especially since it is showing an older printer. I am going to recommend the following:
Uninstall the printer software. Uninstalling the Printer Software.
Reset the printing system. OS X Yosemite: Reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Reboot the computer.
Reinstall the software from this website. HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers.
Once these steps are completed try and re-enable the scan to computer function again.
Hope this works!
RnRMusicMan
I work on behalf of HP
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HP OfficeJet Pro 8610 Keeps Going Offline

I have been using my HP OfficeJet Pro 8610 wireless all-in-one printer for about 2 weeks successfully, but all of the sudden the printer shows as 'Offline' all the time and I cannot fix it. I have set the IP address to static and tried rebooting the printer & router, but nothing works. I can see this is an issue lots of users have, and it is very frustrating. I would appreciate help with the issue or in the worst case be shipped a cable to connect the printer to my laptop so I can work around the terrible wireless issues.

Hello @eliz90 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing connectivity issues. I would like to help!
I would recommend powering down your computer. Once the computer is down, select Setup on the front panel of the printer, and select Network. In the network menu, select Restore Network Defaults.
Once the defaults have been restored, disconnect the power cord from the printer and the power outlet, and remove the power from your router for 60 seconds.
After 60 seconds, plug the router back in. Once the router has begun broadcasting, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
After the printer is on, run the wireless setup.
I'd also suggest this document:
Wireless printing center Troubleshooting Issues
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8610 4X6 Borderless Printing

Hello,
I have an HP Officejet Pro 8610 on Windows 7 x64. It says 4x6 photo paper is supported. But, when I tried to print to this size, the 8610 refuses to pickup the paper. I've tried all the 4x6 HP photo paper settings, but still no go.
Is 4x6" photo paper not supported? Or, how do I get it to print at this size?

Hello,
Please click HERE to access the steps that should resolve the issue.
You may have to try Solution Three .
. If issue still persists, please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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HP Officejet Pro 8610 - Error Code: " 0xc19a0013" (missing or failed printhead)

I purchased the printer (HP Officejet Pro 8610 e-All-in-one printer) in January, 2015. The printer functioned properly - copy, fax, and scan, until two days ago. Now, it does not print at all. Received an error code: "0xc19a0013" (Missing or Failed Printhead). An expanded version of the error code reads: "The Printhead appears to be missing, not detected, or incorrectly installed. Error Code: 0xc19a0013. The printer uses a removable printhead, HP Ink Cartridges 950 (black) and 951(cmy). I have used HP Support Troubleshooting recommendations: all software and firmware for this printer is installed; the HP ink cartridges are not low or empty; removed the ink cartridges from the printhead and reinstalled them.
There are multible steps in the troubleshooting recommendation, but I stopped at removing the printhead. Because of my technical inexperience, and there were too many ceveats (beware, caution, proper reinstallation, and etc.) with removing the printhead that could cause greater problems. So, I stopped at removing and cleaning the printhead. Also, used the HP Printer Scan Doctor for assistance. The tool for cleaning the printhead doesn't work. What troubles me most with the 0xc19a0013 error code is its explanation: The printhead appears to be missing, not detected, or incorrectly installed. I can use all the help I can get to understand what is going on with the error code that I have received, and how to resolve the malfunctioning printer.
This question was solved.
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Contact HP technical support at 800-474-6836 for more options.
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HP Officejet Pro 8610 Catridge Problem

Bought a new HP Officejet Pro 8610 Printer. Setup Catridge shows continously "Catridge Problem" and later printed a test page and 2 other sheets while we were asleep. I decided, as a result of this accidental and unexpected printout, to buy a new catridhge set. New complete catridges were sent to me from the manufacturer itself, HP. I have correctly installed the catridges, and have repeated same step as instructed several times over. But annoyingly, this "Catridge Problem" will not go away. What should I do next. I had previously returned it to Currys and they said because I needed new set of ink hence the problem. Should I return it again or is their solution other than the one in their instruction book which is repeatedly failing....

Hi @Rose-Joe
I am sorry to hear about the troubles you are having with your Officejet 8610. The following document address cartridge errors, although the specific error you are seeing may not be mentioned, the document will guide you through the necessary steps to troubleshoot the issue; A 'Cartridge Missing' or 'Incompatible Ink Cartridges' Error Message.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c04090902.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
To find the “Warranty Ends” date on your cartridges, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
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HP Officejet Pro 8610 setup issues Is there a problem using a MIFI?

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