HP Officejet Pro 8610 Unsuccessful Network Installation

I just purchased a new HP Officejet Pro 8610. I was able to install its software on two of our three computers, but the third gives the error messages "Unsuccessful Network Installation" and "The printer was unable to be installed over the network." I've tried the HP diagnostic tool without success.
For whatever it's worth, the two computers that were succesful are using Windows 8. The unsuccessful computer is using Windows 8.1. It is an HP Envy 20.

Hello Engidad, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing installation issues. I would like to help.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Similar Messages

HP Officejet Pro 8610 (Network)' is offline every morning

I am running Windows 8. I use IE 11 and Chrome on occasion. Every morning I have trouble "waking up" my printer. I get "HP Officejet Pro 8610 (Network)' is offline". Sometimes turning the printer on and off resets it but today nothing seems to work. I even updated drivers. The rest of my network (excluding printer usage) is working fine. I have not been on a public network so that is not an issue nor has anyone else in our household. I need to correct this every morning problem. Really, any time the printer goes to sleep I have this issue. I'm unsure if I can stop it from going to sleep or not since I can't even see it from any of our computers. Someone please help. I've been dealing with this about a month. I had previously purchased an Epson printer similar and it now sits in a box in my office because of similiar annoying issues. I previously had HP all-in-ones for about 15 years with no problems. This one is starting to make me wonder about the declining quality of HP printers. Please help as soon as possible. My son has a paper due Tuesday and can't print it. Thanks

Hello , Welcome to the HP Forums! I understand your Officejet 8610 is offline every morning and it seems like this printer has trouble waking up. I will do my best to assist you! Please follow this entire HP document on What is Sleep Mode? You can try updating the firmware, which should help, since your printer is losing wireless connection when it goes to sleep: 1) Press the right arrow on your printer2) Press Setup (Wrench)3) Press Web Services4) Press Printer update and check for update now Make sure this printer is plugged into a direct wall, not a surge protector. I just want to see if this makes a difference. Another option you have is setting up schedule on and off. This will help with the sleep mode, as you will determine what time you would like this printer to turn and off. Note-If you decided to go down this route, if you receive faxes all the time, schedule on/off might not be a good idea. If you set a time frame when this printer is supposed to turn off, then you will not receive a fax. Also, if ePrint is enabled, this feature will not work. 1) Press the setup menu (Wrench)2) Press power management3) Press Schedule On Yes and set the time frame4) Press Schedule Off Yes and set the time frame I just want to make sure that your printer isn't going offline because of your router, not by the sleep mode. Just in case, I will provide an HP document on Printer Does Not Maintain Wireless Connection. This will allow you to set a static IP address. Please post your results, as I will be looking forward to hearing from you. Have a great night!

HP Officejet Pro 8610 does not connect to laptop via wireless network

I have a new HP Officejet Pro 8610. It is connected wirelessly to my home network. My laptop, running Windows 7, is connected to the same network, but cannot find the printer. I have tried turning everything off and resetting the router, but still have the same issue - my laptop cannot find the printer.
I am able to email a document from my laptop to the printer using the printer's email address.
What can I do to get my laptop to find the printer on the wireless network?

Hey!
This is an issue with your wireless, you either have to get your router looked at you are looking at relocating your printer and your router so they are closer together. If you are able to connect all of your devices to the network fine when you are in the same room; Call HP Technical Phone Support.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

Officejet Pro 8610 - Can't connect to wireless network (and has similar issue with previous printer)

When I returned from a trip, I was unable to connect to my trusty HP All-in-one 7510 that I had on my network for three years. I tried troubleshooting it, reinstalling the software on numerous computers, and fixing the printer, but alas the printer said that it was connected to the network, and none of my computers wanted to find it anymore.
Then I bought my new Officejet Pro 8610 this week, set it up...and I am experiencing the same issue. I tried using the link and support took from this post - http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Officejet-Pro-8610-Can-t-connect-to-wi... but the printer was unable to be found on the network.
I would appreciate any help on this issue. Thanks!

Hello @Celestialnova ,
Welcome to the HP forums.
I understand that you are having problems with your wireless network.
I would like to help.
Since the same issue happened with two different model of printers, lets take a moment to check the network.
Run through the following document.
Printer Does Not Maintain Wireless Connection
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet Pro 8610 - Unable to print windows 8.1

Hi ,
I've recently purchased HP Officejet Pro 8610 and unable to print from windows.
I am running 64bit Windows 8.1
I can print from Web via email
I can print using the HP AiO Remote app in windows. This doesnt have full functionality and is also inconvenient if I am working on documents and I want to print.
I have tried the following:
- Uninstalling and reinstalling from CD provided with printer
- Using the HP printer troubleshooter assistant, no success
- Downloading the software direct from HP website
- Updating the firmware using OJP8610_R1416A.exe
-Changing the port to the network port (in this case it is 192.168.0.200, it responds to a ping, also set the printer to have a static ip)
This is the error message that i get when i try to print a test page when i choose printer properties in the control panel
"test page failed to print. would you like to view the printer troubleshooter for assistance"
I have trawlled through other member's issues and i cant seem to find a fix for myself
Please help
Appreciation in advanced

Hi @binhdai & @JFB2014
I would like to help you both the best I can, and I appreciate the troubleshooting efforts you have both made up to this point. Please try the steps below and let me know the outcome;
1. Uninstall the software - Uninstalling the Printer Software Instructions.
2. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box.
3. Type in "spool" and press Enter or select OK.
4. Select and open the Drivers folder, select the x64 folder if you have a 64-bit Operating System or the w32 x 86 if you have a 32-bit Operating System.
5. Open the 3 folder, locate the HPBXPSRENDER.DLL file and rename it into HPBXPSRENDER.OLD
6. Reinstall the printer; HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers
Fingers crossed
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Can not update firmware on Officejet Pro 8610

Can't update firmware on Officejet Pro 8610, Hp update site shows available firmware update needed, disabled firewall, shut off wireless, run program, window for update appears, but checkbox greyed out. I've talked to HP Tech, He was positive newer firmware was available, I've tried starting in safe mode w/networking, disabled, MS Security essentials turned off,etc. Have Dell Dimension, excellent running, Windows 7 Home Premium, Xfinity cable network modem (very fast), I'm getting frustrated.
Does anybody have a suggestion? Thanks, Jim

Hi @jwhite8150 , and welcome to the HP Forums!
I see you're having issues updating your firmware. I would like to help!
Before we start I have a request.
Press Setup on the front panel of the printer, and select Reports. In the reports menu select Print Status report. On that report, please let me know what firmware version is listed.
Thanks!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp officejet pro 8610 | does not print and cannot connect it wireless

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

Just bought the following printer: Officejet Pro 8610. Installed it with the cd. Installation on the printer goes well, connected to network, strong reception. 1) Cannot make a wireless connection from laptop to printer. Followed all the steps, uninstalled and reinstalled with software from hp site 7 hours worth. Router on/off, firewall on/off etc. 2) Installed not wireless but with a usb cable, this can be done however scanner and copier work but no pinting. Testprint also doesn't work, the internal test print does. Scan doctor said that it was a software problem that could not be solved by said doctor and to uninstall and reinstall the software. Freaking sick of doing that as it does not work. Also installed the basic driver to see if this works, same story, no printing. Laptop is from 2007 with windows XP. I really need to print for work and cannot spend another full day troubleshooting this monster. Either wireless or with usb cable, i dont care....... Please help!!! Thank you Mar

HP Officejet pro 8610 not connected

I have a new modem and separete Duel Router. Router is Lynksis EA3500 with 2.4 Ghz and 5 Ghz capabilities. Just bought a new HP Officejet Pro 8610 which I now have learned will only run on a 2.4 GHz system. When I connect the printer to the wireless system it shuts down the 5 GHz network. It kicks off all other devices. Those devices can join the 2.4 GHz, but can no longer even see the 5.0 GHz network. Not acceptable.
Do I need a different printer or can this be fixed? I don't understand why the printer won't run on the 2.4 but allow the laptops, desktop and TVs use the 5 GHz. Ridiculous.
I spent 1.5 hours on the phone with Lynksis first and they verified that the router is working perfectly. Then I spent 2 hours talking to HP in India and they just said sorry we will tell HP to make this printer capable for 5.0 in the future.
Not good - ready to return the printer. Any other option???
This question was solved.
View Solution.

First, I'm glad to hear the problem is solved. It also points out a significant problem with third had troubleshooting.
It also reminds me of a time when I was trying to help a customer over the phone (long before we could remotely login to client computers.) I spent a hour or so with this customer trying to figure out the answer to her problem. I eventually jumped in my car and drove over to the customer's office. In the middle of the screen was a big message that answered the problem. When I asked the customer why she didn't tell me about the message, she replied that she didn't believe that it was relavant.
I am surprised that HP even had you change the bandwidth on the router. The defaults nearly always work fine. 802.11 AC uses a wider bandwith than 802.11 G or N. The thing is, the bandwith change is all automatic.

HP OfficeJet Pro 8610 Keeps Going Offline

I have been using my HP OfficeJet Pro 8610 wireless all-in-one printer for about 2 weeks successfully, but all of the sudden the printer shows as 'Offline' all the time and I cannot fix it. I have set the IP address to static and tried rebooting the printer & router, but nothing works. I can see this is an issue lots of users have, and it is very frustrating. I would appreciate help with the issue or in the worst case be shipped a cable to connect the printer to my laptop so I can work around the terrible wireless issues.

Hello @eliz90 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing connectivity issues. I would like to help!
I would recommend powering down your computer. Once the computer is down, select Setup on the front panel of the printer, and select Network. In the network menu, select Restore Network Defaults.
Once the defaults have been restored, disconnect the power cord from the printer and the power outlet, and remove the power from your router for 60 seconds.
After 60 seconds, plug the router back in. Once the router has begun broadcasting, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
After the printer is on, run the wireless setup.
I'd also suggest this document:
Wireless printing center Troubleshooting Issues
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Hp officejet pro 8610 - Unable to connect to server

Hello. I bought a printer hp officejet pro 8610. I have a home worth router Zyxel Keenetik. My laptop and smartphone access to the Internet via a router (to access the Internet proxy server is not required). I set up the printer on a wireless connection. Configured to print from a laptop to a local network - this works fine. And now trying to set up ePrint, but faced with the problem - I can not run a web-service on the printer. The message - "Unable to connect to server". I downloaded from HP new version of firmware for the printer and installed it, but the problem remained.

Hi,
Try setting a manual public DNS as following and check if that may help:
Open the Network tab within the printer's web page.
Select IPv4 within the Wireless section.
Select a Manual IP, then click the Suggest an IP button and allow it a few moments.
Once the fields being updated, change the DNS section as following:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4.
Apply and save the changes, then try enableing Web Services again and check for any difference.
Please let me know if that may help,
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Hp officejet pro 8610 wireless not connecting to my laptop

I have connected my HP Officejet Pro 8610 to my wireless network to my laptop But when I go to install drivers wirelessly, I get connection failed. 1. download: HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers2. use Use HP Download and Install Assistant (Recommended)3. click install from download assistant4. Extracts5. turn on printer6. Get pop up window with 3 sequences 1. prepare... sucessful 2. connnect (wirelessly) click continue7. Printer Setup & software: click convert to USB connected printer to wireless8. Network setup: identifies my wireless network9. select yes for "So you want to continue to use your printer on this wireless network?"10. Unsuccessful network Instalation. Disabled fwwent through router configures enabling channel 11.Still failsRan hpscan dr. goes through it's steps, goes to d/l install. click install says extracting, finishes (but doesn't say anything and goes away).And nothing happens. So basically went through the HP troubleshooting and they don't work. Please helpThanks, Frustrated... PS please move this to the appropriate forum, thanks

,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

HP officeJet Pro 8610 can't connect to wireless router

Just bought a HP officejet Pro 8610, switched on the wireless mode. It won't connect to my Netgear router D6200. It tries to look for the networks in the house and the software hangs. I took it back to the shop and exchanged it with a new printer. I tested it in the shop and it picked up the networks but at home it continues to do the same thing, the software just freezes.

Hi,
Try following these steps and check if that may help:
http://support.hp.com/us-en/document/c03806987/
I would also suggest disabling any anti virus or firewall software on your PC which might block the installation.
Be sure to use the latest drivers, those can be downloaded below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124093-4&cc=us&dlc=en&lc=en...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

HP Officejet Pro 8610 e-all-in-one-printer

I really need to find an important fax confirmation and my fax log only shows the last 30 transactions. Same with the call history. Is there any way I can get more than the last 30 items.

Hello @TheVillage,
Welcome to the HP Support Forums!
I understand that you're attempting to retrieve an old fax from your HP Officejet Pro 8610 e-All-in-One Printer. Because this is a consumer level printer it does not store more than 30 faxes within the fax programming. Therefore, there is no way to retrieve that fax information. Going forward I would recommend configuring Fax to a Network Folder. This feature will allow you to receive faxes to a network folder on your computer and also print the faxes on the machine if you want to. If you ever misplace an important fax you can go into the network folder and manually print the faxes.
For additional information regarding Fax to Network Folder please click here. Please refer to pages 12-18 within the User Guide.
Should you require additional assistance with the Fax to Network Folder setup please let me know!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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Driver can't communicate with new officejet pro 8610 for scanning

I just bought a new officejet pro 8610. Followed all directions and set up with wireless connection. Prints fine but will not scan. Will not work if used at control panel on printer or software. First tried it on a windows 7 machine. Just tried on a new windows 8.1 machine - same problem. Very frustrating. Have done the HP scanner doctor and when it gets to driver it says scanner driver can't communicate to product. Used disk and then went to HP web site and downloaded latest software and drivers - still does not work.
I'm about ready to take the printer back but am open to any ideas.

Hi @ecsteve
It is possible you have a firewall or antivirus that is blocking the scan communication. Printing is considered outgoing and is not considered a threat, but because scanning is incoming communication, an antivirus or firewall could be blocking it to protect the computer.
If you have Norton, take a look at the following link; I cannot configure or access a network printer or other devices after I install my Norton product.
I found this in a post by @Norton_Support . If you have a different Anti Virus program, let me know and we will work through this together to come to a solution. Thanks.
- In support of Movember
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

No print from Windows 7 Desktop and Officejet Pro 8610

I purchased and installed a new Officejet Pro 8610 about a month ago. My desktop computer is an HP Windows 7 unit. The printer is setup wireless. Up until a few days ago, everything has run fine, but now I cannot print anything from my desktop computer. Printing from my MacBook laptop works fine. Printing from my iphone is fine. Scanning to the desktop computer is fine. Webprinting is fine. The printer icon has a nice green checkmark in the devices folder. I have run the HP Print and Scan Doctor, which claims to fix a port issue, but does not resolve the problem. I have use windows to troubleshoot the connection, which claims to make the printer available to my homegroup, but it does not resolve the problem. I tried changing the security settings for the spooler. Did not resolve the problem. I cannot manually stop and star the spooler via dos prompt. Says system 5 error, access denied. This is maddening. I got rid of my old printer (which reliably printed from the desktop) so that I could have wireless printing capability, and now I have wireless capability but cannot print from my desktop. Aaaaggghhhhhh!!!!

Hey , Thanks for getting back to me regarding this issue. At this time I am going to have you load an alternate Officejet driver on your product. Because the network connection is fine, and scanning is still fine I do not believe that the issue that you're experiencing is connectivity or software related. This alternate driver I am going to have you load will operate the exact same way as the Officejet Pro 8610 e-All-in-One Printer driver. Therefore, you will not lose any functionality by performing this fix. Please try the steps below. Step 1: Clear Temp Files: Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step.
Step 2: Load Alternate Driver: Please click here to download the Officejet driver Once the download is complete you may get a prompt to Run the download. If you see the Run prompt, please allow it to Run.An extraction should now occur. Once the extraction is complete an installation window may pop open. Please close any install windows. You do not want to run an installation. Next, click on your Start menu. In the 'search programs and files' box type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. It should include files that say OJ860At the top of this folder you will see a file path bar. It may show something like 'Computer- Local Disk C - Users - AppData - Local - Temp - 7z . . . ' Left click on the right hand side of this file path bar at the top. The file path should now highlight.Right click on the highlighted file path and select CopyClose the Temp folderClick on your Start menuSelect Devices and PrintersRight click on you HP Officejet 8610 Left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens please hit 'Next' until you see a list of Manufacturers and Printers Click on the 'Have Disk' button on the bottom rightWhen the 'Install from Disk' window opens, simply right click on the file path bar and 'Paste' in the file path we previously copied.Click OKWhen prompted choose the HP Officejet 8600 Printer and click 'Next' until the Add Driver window closesUnder Printer Properties select Apply, but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8610 Hit OK Now that the alternate Officejet driver has been loaded, please test printing to confirm if the printing issue has been resolved. Please let me know if the steps I've provided resolve your printing issue. Good luck!

HP Officejet Pro 8610 Unsuccessf​ul Network Installati​on

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HP Officejet Pro 8610 Unsuccessful Network Installation