HP officejet pro 8610 won't accept remanufactured generic ink.

My NEW HP Officejet Pro 8610 Printer will not accept my generic remanufactured ink cartridges.
My previous printer did "HP OfficeJet Pro 8600" accepted these remanufactured generic ink cartridges but the feed rollers were giving out after 16 months, so I bought another printer from HP. There were no 8600's to be found, so I looked into the 8610 and saw that it accepted the ink I had been using in the past "HP OfficeJet 951", and since I had many remaining remanufactured ink cartridges still remaining, I opted to purchase this new one. This is an earlier model, but very simiilar.
Now this printer is not accepting the ink at all. All these prompts I am getting. With the 8600 I got prompts also, but then it worked, but here it will not work and says:
"One or more cartridges appears to be damaged. Remove them and replace with new cartridges".
I have put in (3 total) two different times, and the previously unopened cartridges are rejected.
The newer model, the 8600 accepted them eventually, but the older model, the 8610 will not.
Is there anyone out here who has any helpful assistance?
Otherwise, I am just going to have to return this for an entire refund for this and my 2 year extended warranty.
Thank you.
steveman99

I am sorry. I guess I wasn't clear.
the printer had just exhausted all 3 color hp ink cartridges one after another. The same time.
it only rejected the remanufactured ink cartridges when they were first introduced to the 8610. And these never gave me any trouble with my previous 8600. Please reread my post you responded to adafafter you read this to refresh your memory because this is where myfrustrations lie. Why on my 8600 printer do they work. Yet the 8610, the older model, and my newly purchased printer rejects those remanufactured cartridges???
Thank you.

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Officejet Pro 8610 won't accept new ink levels

I love my new printer but of course, I have run into problems. Once I was warned about ink levels in some of my cartridges getting low, I went online and purchased brand new HP brand replacements. The printer report confirms they are HP despite getting some sceptisicm from a tech agent about the authemticity of the ink since I didn't purchases directly from HP.
In any case, I know how to replace the ink cartridges and have done so for the 2 colours needing the change - cyana and black. Now, the printer does not recognises that it has new full cartidges. The printer keeps warning me that the cyan and black are critically low. Eventually, I expect it will stop printing full stop.
This is annoying. It seems like some kind of sensor issue and the printer is not getting the signal.
I have shut down the computer and printer altogther and rebooted both, no luck.
I have done another alignment and then shut off and on again (both computer and printer).
Nothing seems to work. Please help and don't tell me I need to buy new ink cartirdges again. They clearly WORK as I can print with them but the pronter WILL NOT RECOGNISE the new full ink levels. I need to know the levels in order to know when to purchase more ink in time for the next dry out.

Hey @CanadaMona,
Welcome to the HP Support Forums!
I would like to assist you with resolving the cartridge detection issues that you're experiencing on your HP Officejet Pro 8610 e-All-in-One Printer. I understand that you have already replaced the black and cyan cartridges to no avail. This issue does sound like it may be a printhead issue. The printhead is what reads your cartridges and controls the ink for going on the paper. If the printhead is defective it can cause issues with detecting cartridges. I'm going to run you through some troubleshooting steps to resolve this issue.
Step 1: Check the Printhead:
1. Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.
1 - Slot for opening the cartridge access door
2. To the right of your black cartridge you will see the grey printhead latch. Please lift that latch.
3. Grasp the sides of the printhead, and then lift the printhead and pull it toward you to remove it. Please leave the cartridges in the printhead while you remove it.
4. With the printhead removed, close the cartridge access door.
5. Power off the printer.
6. Power the printer back on. Once the printer comes on it will give you an error indicating that the 'printhead is missing' or that the 'cartridges are missing or damaged'. At this point, open the cartridge access door.
7. Reinstall the printhead.
8. Ensure that you snap the printhead latch back down to lock the mechanism in place.
9. Close the cartridge access door.
Is the low ink message still displaying on the front panel of the printer?
If so, please proceed to the next step.
Step 2: Clean the cartridge contacts:
Find a clean, lint-free cloth (eyeglass wipes or coffee filters work well) that you can use to clean the cartridge contacts.
Press the Power button to turn on the printer, if it is not already on.
Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before you proceed.
Open the cartridge access door
1 - Slot for opening the cartridge access door
Push in on the front of the problem cartridge to release it, and then pull the cartridge toward you to remove it from its slot.
Remove the problem cartridge from its slot
With a clean, lint-free cloth (eyeglass wipes or coffee filters work well), wipe the copper-colored contact on the cartridge.
Copper-colored contact on the cartridge
Carefully reinsert the cartridge into its slot, and then push the cartridge forward until it clicks into place.
NOTE: Make sure that the colored dot on the cartridge label matches the colored dot on the carriage slot.
Insert the cartridge into its color-coded slot
Repeat these steps for the other cartridges, if necessary.
Close the cartridge access door.
Close the cartridge access door
Please let me know if the steps I've provided resolve your issue. Good luck!
X-23
I work on behalf of HP
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Officejet pro 8610 won't scan in color

I'm using a Mac OS 10.6.8 and just connected my new HP Officejet Pro 8610. It is only scanning in black and white. I do not see a place to select for color (when you select copy you have that choice but not on scan). It prints in color and makes color copies just fine. I also cannot see a place where I can tell it which folder on the computer to save scans to. Can you help me?

Hi @just1me ,
I'd like to help you be able to scan in color.
Did you download and install the Full Feature Software or run the Apple Updates?
Here is a document for Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
Try the Apple Software to see if you have the same results.
Here is a screen shot for where to change the color settings, scanning with the HP Scan Software.
After clicking scan, click on the drop down to get more options.
After showing the preview you can select the Edit icon at the bottom for more features.
To save the scan, select the Send Icon.
Hope this helps.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Mac OS X Won't Print Card Stock on Brand New OfficeJet Pro 8610 e AiO

Hi All - I print cardstock all the time and just purchased a new OfficeJet Pro 8610 eAiO from Best Buy 2 days ago. The salesman told me it was the best option for cardstock printing and the specs say it can handle 110lbs cardstock. It is hooked up and printed a couple standard paper pages nicely. But when I put in the cardstock, it made all the noises like it was printing, but then "Load Paper" shows up on the LCD screen. We have tried unplugging it, but that doesnt do anything. After a little bit of fiddling with the tray (pushing and pulling on all tabs and springs we see), we put the tray back in and then it prints. But we have to do this with every print request. I have read to select "heavy paper or card stock" in the printer properties and to disable tray 2. I dont have a tray 2 on my printer (that I am aware of at least). And I dont see an option for printer properties for me to change anything. Does anyone have directions for this process? Also - I read that the printer may work if it is kept nearly full of paper? Has anyone had success with this? Any help is appreciated.

Hi KRichBC,
Thank you again for answering my questions!
Checking over the printer's specifications, found at this website. HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One Printer Series Printer Specifications. This is a supported paper size at 8.5 x 11, if the paper type is Index Card Letter.
I also would recommend trying the solutions within this guide. An 'Out of Paper' Message Displays on the Control Panel and the All-in-One Does Not Pick Up Paper. Again please, try a custom size print to see if that will work. Create Custom Paper Sizes in Windows 7, Windows 8, and Mac OS X.
Hope this information helps you, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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HP Officejet pro 8610 not connected

I have a new modem and separete Duel Router. Router is Lynksis EA3500 with 2.4 Ghz and 5 Ghz capabilities. Just bought a new HP Officejet Pro 8610 which I now have learned will only run on a 2.4 GHz system. When I connect the printer to the wireless system it shuts down the 5 GHz network. It kicks off all other devices. Those devices can join the 2.4 GHz, but can no longer even see the 5.0 GHz network. Not acceptable.
Do I need a different printer or can this be fixed? I don't understand why the printer won't run on the 2.4 but allow the laptops, desktop and TVs use the 5 GHz. Ridiculous.
I spent 1.5 hours on the phone with Lynksis first and they verified that the router is working perfectly. Then I spent 2 hours talking to HP in India and they just said sorry we will tell HP to make this printer capable for 5.0 in the future.
Not good - ready to return the printer. Any other option???
This question was solved.
View Solution.

First, I'm glad to hear the problem is solved. It also points out a significant problem with third had troubleshooting.
It also reminds me of a time when I was trying to help a customer over the phone (long before we could remotely login to client computers.) I spent a hour or so with this customer trying to figure out the answer to her problem. I eventually jumped in my car and drove over to the customer's office. In the middle of the screen was a big message that answered the problem. When I asked the customer why she didn't tell me about the message, she replied that she didn't believe that it was relavant.
I am surprised that HP even had you change the bandwidth on the router. The defaults nearly always work fine. 802.11 AC uses a wider bandwith than 802.11 G or N. The thing is, the bandwith change is all automatic.

HP officeJet Pro 8610 can't connect to wireless router

Just bought a HP officejet Pro 8610, switched on the wireless mode. It won't connect to my Netgear router D6200. It tries to look for the networks in the house and the software hangs. I took it back to the shop and exchanged it with a new printer. I tested it in the shop and it picked up the networks but at home it continues to do the same thing, the software just freezes.

Hi,
Try following these steps and check if that may help:
http://support.hp.com/us-en/document/c03806987/
I would also suggest disabling any anti virus or firewall software on your PC which might block the installation.
Be sure to use the latest drivers, those can be downloaded below:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124093-4&cc=us&dlc=en&lc=en...
Shlomi
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Can I use Replacement Printer ink cartridges for HP officejet Pro 8610

I recently purchased an HP OfficeJet Pro 8610. I previously had an 8600. They both use the same ink cartridges. I had just installed some remanufactured 950 XL and 951 XL cartridges in the old printer and tried to use them in the new printer. Of course I got an error message that cartridges weren't HP but the printer would still work. I would like to know if I can use other remanufactured ink cartridges with the new printer or if there is some way for the printer to allow me to use other ink cartridges as the HP cartridges are way over priced for the consumers. I hope there is a person out there that is conservative like me and tries to find the best bargains on everything. Your solutions would be appreciated. I waited on HP Support Assistant for 10 minutes with a dialogue I would be connected to a technician in less than a minute. They must have been on break or some other excuse, so I thought I would try this instead. Blessings. John Richardson

Hey @rockhoundjohn
Here's the thing, yes, you can refill your cartridges or use remanufactured cartridges, but you may run into problems.
QualityLogic, one of the world's foremost quality assurance organizations, tested the performance of HP inkjet print cartridges vs. remanufactured (refilled) brands. The results: original HP inkjet print cartridges far surpassed ink refills in both print quality and reliability.
Nearly one out of every six refilled ink cartridges tested was dead on arrival or failed prematurely
70% of refilled cartridges had some form of reliability problem
Count on HP original ink cartridges for consistent, worry-free printing. You may think you're saving money on remanufactured or refilled ink cartridges, but in the long run, the cost of wasted time, ink, and paper can more than make up the difference. - Source
Most people think, 'well of course that is what HP or an HP representative would say', but I have done some research and found that many others have too. Here is a perfect example of somebody who does not work for HP in any way and basically is a customer advocate (in my opinion) ; Should you refill your printer’s ink cartridges? HP says no (of course) By Matthew Murray
I found the above article interesting and genuine.
My personal recommendation is to buy the HP XL cartridges as they are more cost efficient, and be mindful in the printer you choose when buying an inkjet. The 8610 was a good choice. The expected page yield of the HP 950XL High Yield Black Original Ink Cartridge is 2300 pages. The regular size cartridge page yield is 1000, still good but the XL is by far a better value. Some of the Photosmart printers or Deskjets are great for what they are intended for, but do not have as good of a cost per page.
HP's recommendation; Keep in mind that page yield is just one component of cost, and that factors such as quality, reliability, productivity, and efficiency affect cost as well. Products that work reliably will ultimately save you time and money. When you choose an inkjet printer, make sure you consider your individual printing needs.
- Source
To summarize, again, yes you can refill the cartridges. The printer is not programmed to reject them. Sometimes the cartridges will not work and of course because they are non HP, HP would not be able to do anything to help. HP cartridges have a 2 year manufacture warranty; Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies, this may give you comfort knowing HP stand behind their product.
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Sunshyn2005 - I work on behalf of HP

HP Officejet Pro 8610 Add Printer issue on Mac

I purchased the HP Officejet Pro 8610 and cannot get it successfully set up on my MacBook Pro (operating OS X 10.7.5). During the "Add Printer" phase, I receive the following error message: "The software for this printer is currently unavailable. Please contact the printer's manufacturer for the latest software".
I've downloaded and completed the steps up to this point by using the link from install CD (HP-Officejet-Pro-8610_v12.32.0.dmg) and by downloading after unsuccessfully troubleshooting from the HP webite (HP-Officejet-Pro_8610_12.32.0-2.dmg).
Can you please assist in determing what my next step should be?

Hi,
First reboot your Mac, then click the Apple icon and select Software Update.
From the listed app store click the Store menu and then on Repload Page.
Be sure to install any listed HP or Apple update.
Once you are done, open Print & Scan and try adding the printer again.
May you see any difference?
Shlomi
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HP Officejet Pro 8610 - Unable to print windows 8.1

Hi ,
I've recently purchased HP Officejet Pro 8610 and unable to print from windows.
I am running 64bit Windows 8.1
I can print from Web via email
I can print using the HP AiO Remote app in windows. This doesnt have full functionality and is also inconvenient if I am working on documents and I want to print.
I have tried the following:
- Uninstalling and reinstalling from CD provided with printer
- Using the HP printer troubleshooter assistant, no success
- Downloading the software direct from HP website
- Updating the firmware using OJP8610_R1416A.exe
-Changing the port to the network port (in this case it is 192.168.0.200, it responds to a ping, also set the printer to have a static ip)
This is the error message that i get when i try to print a test page when i choose printer properties in the control panel
"test page failed to print. would you like to view the printer troubleshooter for assistance"
I have trawlled through other member's issues and i cant seem to find a fix for myself
Please help
Appreciation in advanced

Hi @binhdai & @JFB2014
I would like to help you both the best I can, and I appreciate the troubleshooting efforts you have both made up to this point. Please try the steps below and let me know the outcome;
1. Uninstall the software - Uninstalling the Printer Software Instructions.
2. Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box.
3. Type in "spool" and press Enter or select OK.
4. Select and open the Drivers folder, select the x64 folder if you have a 64-bit Operating System or the w32 x 86 if you have a 32-bit Operating System.
5. Open the 3 folder, locate the HPBXPSRENDER.DLL file and rename it into HPBXPSRENDER.OLD
6. Reinstall the printer; HP Officejet Pro 8610 e-All-in-One Printer series Full Feature Software and Drivers
Fingers crossed
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Sunshyn2005 - I work on behalf of HP

HP Office Jet Pro 8610 won't scan to imac system 10.10.1

I can get the printer to scan from my computer, but not post it on the desktop. It say the function is disabled and contact set up person or administrator. My son set it up and is not available. I will be the administrator. How do I enable the function. Hp Officejet pro 8610. I'm on a IMAC operating system 10.10.1

Hello @Annpaints,
Welcome to the HP Support Forums! I see you are unable to scan with your Mac running the Yosemite 10.10 Operating system to your HP Officejet Pro 8610, when you attempt to scan to the Mac you are given the error that it needs to be enabled. Please go ahead and start below:
Click the Finder tab, and then click Go.
Click the Utilities tab, and then click the HP Utilities icon.
Click Scan Settings, and then select the Enable Scan to Computer box.
Are you now able to Scan to the Mac? I was able to find this helpful information here: Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
Please let me know the outcome.
HevnLgh
I work on behalf of HP
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How to connect HP Officejet Pro 8610 to a Laptop that's not connect to the internet

Just bought the HP Officejet Pro 8610 all-in-one for the local Historical Society. Neither the laptop nor the printer will be connected to the Internet. The printer will only be used for printing reports, scanning images, etc.
I have just removed the instruction manual to familiarize myself with the connecting procedure but I notice there are several references that require internet access.
Is there a work-around that allows me to install/connect the printer without requiring access to the internet?
Thank you in advance for your help.
This question was solved.
View Solution.

Hi,
How many computer will be using the printer ? If only one the USB (you may have to buy a cable) is the way to go. You can also use wireless direct to print but this is not reliable:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00577405
Regards.
BH
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Can not update firmware on Officejet Pro 8610

Can't update firmware on Officejet Pro 8610, Hp update site shows available firmware update needed, disabled firewall, shut off wireless, run program, window for update appears, but checkbox greyed out. I've talked to HP Tech, He was positive newer firmware was available, I've tried starting in safe mode w/networking, disabled, MS Security essentials turned off,etc. Have Dell Dimension, excellent running, Windows 7 Home Premium, Xfinity cable network modem (very fast), I'm getting frustrated.
Does anybody have a suggestion? Thanks, Jim

Hi @jwhite8150 , and welcome to the HP Forums!
I see you're having issues updating your firmware. I would like to help!
Before we start I have a request.
Press Setup on the front panel of the printer, and select Reports. In the reports menu select Print Status report. On that report, please let me know what firmware version is listed.
Thanks!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro 8610: Will not Auto Answer

Evening all. We just purchased two HP Officejet Pro 8610's and have set them up at the office, however, we have noticed that even though we have the Auto Answer feature enabled, neither machine is automatically answering. Instead they are still requiring a manual "yes, go ahead and answer that" button press which does not work for us as we often do not have people around those machines.
In running a Fax Test Report I got the following print-out...
Fax Hardware Test: PASS
Fax Connected to Active Telephone Wall Jack: PASS
Phone Cord Connected to Correct Port on Fax: PASS
Using Correct Type of Phone Cord with Fax: PASS
Dial Tone Detection: PASS
Fax Line Condition Test: PASS
Language: English
Country/Region: USA
Auto Answer: On
Rings to Answer: 2
Fax Paper Size: Letter
Tone or Pulse Dialing: Tone Dialing
Fax Sound Volume: Soft
Distinctive Ring: Single Rings
Busy Redial: Redial
No Answer Redial: No Redial
Automatic Reduction: On
Backup Fax Reception: On
Error Correction Mode: On
Fax Speed: Medium (14400)
Fax Forwarding: Off
Communication Error Redial: Redial
Our header and number have also been set. At this time I am assuming I missed something in the User's Manual, since this is happening with both machines. Might someone know of what I missed?
This question was solved.
View Solution.

Hi RandyT9,
I believe it is related to distintive ring setting. Have you tried to set the Distinctive Ring feature to All Rings and see if the printer can answer it automatically?
If you using distintive ring service, please refer to User manual on the distinctive ring setting.
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring
feature on the printer is set to All Rings.
Hope this may helps.
Regards,
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Officejet Pro 8610 e-All-in-One Printer server 2003 - 32 bit

How can we install the drivers for HP Officejet Pro 8610 e-All-in-One Printer on MS Server 2003, 32bit?
The available driver list includes Server 2003 32 bit as an acceptable OS but when I try to install, the installation routine says that it is not compatible. Thank you for your interest in my question

Hi soeasy, and welcome to the HP Forums.
I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial issue. You can do this at HP Commercial Forums.
I hope this helps!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

HP Officejet Pro 8610 - Extremely slow printing

Hello,
I have just purchased my new HP 8610 All in one printer. I have set everything up wirelessly. For some reason when I print documents it is extremely slow printing. I cant seem to find the problem for this. For a 5 page documents it could take minutes to print. Please help, thanks in advance

Hi nat1985,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8610 is printing PDF files very slow, and I am happy to help you with this slow printing issue!
For further assistance, I will need to know the following information:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, Ethernet, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
If the printer prints slow from Notepad.
Hope to hear from you, and thank you for posting!
RnRMusicMan
I work on behalf of HP
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HP officejet pro 8610 won't accept remanufactured generic ink.

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