HP Officejet Pro 8615

I am having an issue when I print documents from Adobe Indesign. I am printing a one page document. So if I print mutiple copies (e.g. 5-10 copies or more) the printer spits out a blank page every other page. It is not the document margin because I have saved it to a PDF and it does not have that problem. It is clearly the printer and Indesign. Any thoughts?

Hi carrilloea, Welcome to the HP Forums. I see that you are having an issue with blank pages when using InDesign documents. Please click on the following link for an update for the InDesign program. Troubleshoot damaged InDesign documents . Feel free to write me back if you have any other questions. Cheers,

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Cannot get the copy setting to change from two-sided to one-sided on my officejet pro 8615

My copy setting on my printer (HP Officejet Pro 8615) all-in-one shows
Two Sided 1:1
When I tab over to where the 1-sided original and 1-sided original copy & 1-sided original and 2-sided copy can be selected, the blue light is on 1-sided original and 1-sided copy. It will not change to the One sided 1:1. The printer will print one side and asks you to flip over to side 2. As a result, I cannot print anything. Please help

Hi @Granniej60
It sounds like we may need to select the option you want in the copy menu then select it as a default. To make sure I understand though, you are unable to select the 1 sided original : 2 sided copy, or you have selected it and it is not working?
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Can't send faxes from my HP Officejet Pro 8615

Hello. I cant send faxes from my HP Officejet 8615.

Hello @Dee53,
Welcome to the HP Support Forums!
I understand that you're experiencing issues when trying to send faxes from your HP Officejet Pro 8615 e-All-in-One Printer. I would like to assist you today with resolving this issue. However, in order for me to provide you with accurate support to resolve this issue with you I do need to clarify a few things.
1. Are you using a dedicated fax line or is it shared with your phone?
2. If the fax is shared with your phone, is there an answering machine or voice mail service on that line?
If so, how many rings does it take your answering machine or voice mail to pick up on?
3. Do you use distinctive ring?
4. Are you using a DSL or VOIP phone line? If you're not sure you would have to ask your phone company.
5. Are you getting an error message when trying to send a fax?
6. Are you able to receive faxes?
Once I have the answers to my questions above I will be more than happy to guide you to a solution. I look forward to hearing from you!
X-23
I work on behalf of HP
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Officejet pro x64 does not print 2 sided

I set up my hp officejet Pro 8615 printer two days ago,i tired to print 2 sided page i push the the 2 side print button nothing, it only print one side.

Hi @mark04,
Welcome to the HP Support Forums. I see that you would like to know how to print duplex with your Officejet 8615 printer.
I’ve included the Printing on Both Sides of the Paper (Duplexing) for HP Officejet Pro 8610, 8620, 8630, 8640, and 866... document which will walk you through how to print on both sides of the paper.
I hope the above helps.
Regards,
Happytohelp01
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Connecting HP Office Jet Pro 8615 to Samsung RV511 via wireless

Hi,
I have just bought a HP Officejet Pro 8615 and gone through the procedures in connecting it to the wireless...
I have the printer connected to my broadband routeer and the signal is strong with the wireless blue light solid on the printer as it should be (As explained in the manual)
So ll good on that side....
However, when I am going to connect my laptop to the printer via the same wireless connection it does not recognise the IP address of the printer or the host name, I have tried on several occasions and it just wont find the printer...
Please help!!??
Thanks,
Ray

Hi,
Sounds like you want to connect the directly. Have you run the setup CD which come with the printer on your computer yet ?
Regards.
BH
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IP Printing: HP OfficeJet Pro K850 not in driver list

Hi
After hours of work, I reckon I cannot solve the following problem on a iMac running Tiger 10.4.11 by myself. I installed a HP OfficeJet Pro K850 on my Mac directly trough USB, and everything worked fine. Then I decided to upgrade the whole system by connecting the printer trough a D-Link DP-G321 Print Server, in order to share the printer for the entire network. Despite everything works fine with Windows PCs, I can't get it to work with the Mac. By adding the K850 to the printer list, after typing the IP Address of the print server and the queue name, I have to choose the printer manufacturer and the model. Sadly, there is no entry in the HP list saying OfficeJet Pro K850, nor any similar printer models. I then simply tried to add the printer as a Generic PostScript Printer and print a document. I am sure there is a connection between my Mac and the printer, for the printer began to print strange texts until I pressed the cancel button on the printer. So it seems to be a driver problem, in fact the printer does not appear in the driver list, although the driver is (or should be) installed on my Mac (from the HP OfficeJet Pro K850 driver CD). How can I get the driver in that list? Appearantly, there is no "standalone" driver provided by HP, since the driver should be integrated in Mac OS X Tiger (at least that's what HP told me).
Any help would be very appreciated!

You can find this issue addressed here many times - but I guess you would need to know some background first...
There are two kinds of drivers on OS X - Carbon and CUPS. Not like on Windows, where a driver is a driver. Manufacturers of non-postscript printers mostly provide Carbon drivers, where they can specify which comm protocol it uses. Your HP driver is written for USB only. You need a CUPS driver to use the network protocols, which are all part of CUPS.
Install the 3-part hpijs driver:
http://www.linux-foundation.org/en/OpenPrinting/MacOSX/hpijs

My HP OfficeJet Pro 8600 won't connect to my wireless router

This is bizarre. I have had my HP OfficeJet Pro 8600 for about 6 months. It has generally worked fine, and we have used it wirelessly only. But now it refuses to connect to the router. It can FIND the router, and it can find other networks in the area, but it won't connect to the router. I ran the Wireless Network Test, and the results say:
Wireless On - Pass // Wireless Working - Pass //
Network Name (SSID) found - Pass // Wireless Networks Detected - 9
Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
Except, guess what, I don't have MAC Address filtering enabled. I wouldn't know how to do that, much less check for it.
Also, before today, this was never a problem. HELP!
Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
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Unable To Communicate With Printer HP Officejet Pro 8600 (Network)

I recently purchased an HP Officejet Pro 8600. One morning a couple weeks ago I tried to print something and I received a prompt saying "Unable to Communicate with Printer (Network)". I turned off the printer and turned it back on which did not help, I then turned off my wireless network, turned it back on and still nothing. I finally figured out that I first have to turn off the printer, then turn off my wireless router wait thirty seconds, turn the router back on and the turn the printer back on. After these steps my printer was working. The next morning the same thing happened "Unable to Communicate with Printer (Network)" and I've been replaying Groundhog's Day ever since.
Please help!

Hello msheehy-
I would like to help you with this issue. It sounds like the router is changing the ip address of the printer. This could be caused by a couple reasons. (ip lease time, power loss to the router) I would recommend looking at the following link. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03781399&cc=us&dlc=en&lc=en&product=4323648&tmp...
I think if you would set a static ip address in the printer EWS you would better off. I hope this helps.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Unable to find network printer HP OfficeJet Pro 8600

HP Officejet Pro 8600
Windows 7 64bit
updated router firmware
Troubleshoot all item s listed by HP and with Windows
I have been unable to print wireless from my laptop. Wireless network test results gives me a pass in all categories. Network name is the same on printer and laptop. IP address on printer and tcp port are the same. Tried firewall on and off. AVG antivirus on and off. Unplugged printer, router, usb, restarted laptop. Nothing has solved the problem.
I can see that the printer has an ip address. My router has an ip address and my laptop has an ip address. Should they all be different? I am using the ip address from the printer to set up the wireless printing when asked to enter the address.
This has been the most frustrating process I have ever delt with. It should not be this difficult to set up. Please help.
Thank you in advance for a quick solution.

Shurlee, I want you to do is re-run the wireless setup wizard on your printer. Then uninstall it, and reinstall it again using the software I am going to link you to below. From what you describe it sounds like either an installation issue or an issue with your network. If this helps feel free to mark my post by hitting the star below my name which gives me a kudos - kinda like a job well done on here.
First if you use a USB cord, make sure to remove it. Do not plug it back in until the software directs you to. Then go through the Devices and Printers, Programs and Features and Device Manager folders and insure that all copies, files, and programs related to the printer are removed. Then as directed, restart the computer.
In the START menu type "%temp%" and press ENTER. Here I want you to press Ctrl+A and hit DELETE. Some of the files will not allow you to delete them, skip those files and delete the majority that allows it.
Download these files and install them. By the way these are for the N911a, but if you have the 8600 Plus or Premium you will need different drivers.
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=4323659
Install that and let me know the result!
Have a great day!

Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

Hello,
I'm curious if anyone has run into this problem before. I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer. This has been accomplished through a print server.
I installed the printer's drivers based upon the cd that came with the printer, in the box.
The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper. I have stopped/restarted the print spooler. I've rebooted the printer and the print server. I have deleted the drivers and readded them. I've tried installing drivers from HP's website and then installing those. I have attempted to delete the printer from the server and start from scratch.
When I monitor the print queue, I can see the service restart after each document prints. I can't figure out how to get this to stop.
Does anyone have a suggestion; or has anyone run into this problem? I'm not sure which forum to put this in. I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
I certainly appreciate any asistance.
-Craig

It ended up being an issue with the port. I had used the same port as the last HP printer that I replaced. This printer needs to run on a TCP/IP port, and not an HP port.
Problem solved.
Oh, and it was wired, with wireless disabled.

HP officejet pro 8500 fax

I am getting 2 warning messages in the event log about every 6 to 8 seconds and it is affecting the PC's performance significantly. Window XP and tried hard wired and wireless setup with same result. 1st message is with event ID 4 and says "printer ... 8500 series fax is pending deletion". 2nd message immediately following has event code 3 and says " printer ... 8500 series fax was deleted". These 2 warning appear every 6 or 8 seconds. Somewhere in the event info it refers to localspl.dll but I'm not sure it is related. I tried turning the spooler off and printing directly with no effect. If I unplug and delete the printer, the warnings go away. But as soon as I plug it back in, it is found and re-installed and the warnings re-appear. One quirk: the printer is installed and shows but there is no 8500 fax showing. Nevertheless, I pretty sure I can still fax. I have not tried to uninstall ALL the HP software and re-install it yet as this appears to be a real headache.
Any other suggestions, please?

Welcome to the forums Joanda!
I saw your post about the issues you are having with scanning and would like to help!
Please let me know which model of printer you have:
HP Officejet Pro 8500A e-All-in-One Printer - A910a
HP Officejet Pro 8500A Plus e-All-in-One Printer - A910g
HP Officejet Pro 8500A Premium e-All-in-One Printer - A910n
Also let me know which operating system you are running on your computer.
Thank you!
R a i n b o w 7000I work on behalf of HP
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HP Officejet Pro 8500 A909a won't let computer boot up

I have an Officejet Pro 8500 A909a series connected to my HP computer running Windows XP Home. It was
working perfectly. Now it won't let the computer boot while it's connected to the computer. I can unplug the
USB cable from the computer and it boots fine. I can then plug the USB back in and the printer prints fine. I
ruled out bad USB ports as everything else USB works fine in the same ports. I put a brand new cable on and
had same results. I rebooted the printer and computer, with same results. I uninstalled the printer and drivers and
reintsalled with same results. Computer freezes at the screen where it askes you to use the up and down arrows
to select OS or wait for it to count down to 0. With printer unplugged it boots perfectly. This just started about
4 days ago. New printer. HP Support was at a loss when I did the live chat. Can anyone help?
Message Edited by ComSource on 06-15-2009 07:14 AM

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

HP Officejet Pro X476dw MFP switches itself on

My Officejet Pro X476dw MFP just switched itself on. It has been off for a few days; not sleeping, off. I waited for it to do something, but it did nothing. So I started the HP Utility to check whether the settings that govern sleeping and turning off and on had been changed. They hadn't. A few minutes later the printer seemed to be preparing to print something. It displayed a message, "Preparing n ...", where n counteed down to zero, and then the paper door opened but nothing came out.
Is this expected behavior? The printer's firmware is up-to-date. It is running in a Mac environment, connected wirelessly to an Apple Airport Extreme Base Station with a fixed IP address. Two MacBook Pro's running OS X 10.9.5 and an iPad 3 and an iPhone 4S running iOS 8.3 are also connected wireless to the AEBS.
Thanks,
Richard

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

HP Officejet Pro 8500A Plus printing issues

I have been having two new issues suddenly (within the past 2 weeks) with my HP Officejet Pro 8500A Plus. I am trying to print from my iMac 27 inch running OS.X 10.8.4 Both the mac and the printer are connected to a wireless network via an Xfinity Wireless Gateway. I have just replaced the ink cartridges in the printer but am unable to print black & white. In fact everything is comming out kinda pink. I have posted on HP's support site and was told to
Download and install this: http://support.apple.com/kb/DL907
Restart your Mac.
Reset the printing system:
- Go to System Preferences > Print & Scan
- Right (or control) click in the rectangle listing your printers and select Reset Printing System.
WARNING - this will delete ALL of your printers!
- Select the plus sign to re-add a printer. Select the Defualt tab on the top of the window. Look for the printer, select it and then next to the "Use" pulldown, select the printer model (not AirPrint). Wait until the "Add" button becomes available. Click it.
Having done that initially my problem was solved. But now I'm having the problem again. I went through the above steps again, but still not able to print. Are there any suggestions for a fix. Is anyone else seen this issue? Is there a particular printer manufacturer that works well with Apple. Because at this point I have a large paperweight that is of no use to me!

The fact that it was solved and then came back points to some (unknown) issue with your Mac's software.
Try these generic fixes first (and then do the reset printing system and re-add again):
http://support.apple.com/kb/ts1417
(one of the three methods - I like Disk Utility best - you can also repair disk permissions while there.)

HP Officejet Pro 8500A Plus stalls displaying "Now Printing".

Hi, in the office i work in we have 2 HP Officejet Pro 8500 A910 Series. One is networked to 3 PC's running WIndows 7 and the other is connected via wifi to a PC also running Windows 7.
The problem is the printer that is networked often stalls displaying "now printing" on the printer screen. The only way to continue printing is to turn the computer off and then on again, wait for it to do its cleaning etc then press print again. This is usually ok for that print job but as soon as further print jobs are added it has to be reset and the whole cycle repeats endlesly throughout the day. Until recently the other printer that is connected via wifi was working fine but now that is also doing exactly the same thing described above.
Recently i searched the forums and have discovered this is a common problem with this type of printer.
I have done partial and full resets of both printers to no avail.
Bothe printers are currently using firmware version: LRP1FN1126AR , which i believe is the latest firmware.
Please can someebody explain how to make these printers work properly? Many thanks
This question was solved.
View Solution.

ok, i have done the most research into this issue of all people, as i bought 3 of them for buisness.
the most common problem is the printer will only print for 20 or so mins after a reboot, then it goes to sleep,
if attempting print after this time, it will display "now printing" but nothing prints.
after hours to customer support, and a new printer delivered, plug in the expired/refilled genuine cartrige, same issue.
you can wake up the machine tempoarily by opening and closing the cartridge door.
i finally got the lady from HP to admit there is a page count on the chips, and instead of an error on screen,they do this to avoid law suits.she didnt admit to the last bit tho,lol.
i have 3 expired , refilled genuine chips now, all do the same all after around 5000 pages.
cheeky buggers!!
someone with time and money, please sue them , im tired of bieng ripped off.

HP Officejet Pro 8615

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