HP OfficeJet Pro 8620 Embedded Web Server

I'm trying to use the scan to email feature.  I enter the ISP address get a page with my printer name.
I get this after selecting scan; " You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer."   I am the admin and I installed the software.
When I go to "You are being redirected to a secure HTTPS-enabled version of this page." I get a 'This page is not available, ERR_CONNECTION_TIMED_OUT.  I tried in Chrome as well as Explorer, get the same timed out error.
I get "resource (192.168.XXX.X) i online, but isn't responding to connection attempts." 
I've restarted printer, router, computer. I have installed, uninstalled several times, made sure computer and printer were on the same router, firmware is updated, not sure what else to check, what am I doing wrong??
I can get online on all other websites. 

Hi,
Regarding the 1st issue that is expected, the Webscan feature is disabled by default and that shows the error one you click the Scan tab.
It can be enabled by selecting Settings > Administrating Settings and enabling Webscan.
When you click on Scan to Email > Out Going Email profiles, have you clicked the Advanced button and confirmed to visit the secure page? it may show a timeout once denying the secure site visit.
I would also suggest trying to set up the feature from the HP Software:
Right-click the Start button () in the lower left corner of the screen, click Search, type 8620 and open the HP Officejet Pro 8620 software.
Click on HP Scan to Email Wizard and configure it from that dialog, may you see any issues then?
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Similar Messages

  • Can't Login to Embedded Web Server for HP Officejet Pro 8600 N911g

    I have a HP Officejet Pro 8600 N911g that I am trying to access in order to update the adress book for the scanner but in order to do that I must login. I have never set up a user name or password for it. Is there a default username and password?

    Hello @jessescopely, 
    Welcome back to the HP forums.
    I understand that when you try to access the EWS (Embedded Web Server) for your Officejet pro 8600, you are prompted for a username and password.
    Unfortunately there is no default username or password.
    On rare occasions this can be fixed by restoring the network defaults.
    Go into the Setup menu.
    Select the Network sub menu.
    Choose Restore Network Defaults.
    I have also sent you via private message the steps to reset your printer back to factory defaults.
    If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
    If neither of those clear the password, please call our technical support at 800-474-6836.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Aardvark1
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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  • HP Officejet Pro X576dw MFP Default PIN/Secure Embedded Web Server Issues

    Hello I have a few issues with this printer: 1. I am unable to get to the secure embedded web server ie. https://192.xxx.xxx.xxx, although the normal unsercure version works fine. The problem with this is I cant edit or reset any of the fucntions such as scan to email and scan to network for my users. This function used to work for a while till I had to reset the printer for some problem. 2.  Further there is a tab called sign in into which I am not able to sign in as there is no mention of the PIN anywhere in the manual or in any literature. Please help. Thank you

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  • HP LaserJet Pro 200 color MFP M276nw - No Embedded Web Server (Port 80 not even showing open)

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    Hello csandrews68,
    I see you have an LaserJet Pro 200 color MFP M276nw that the Embedded Web Server will not load, port 80 shows as closed.
    I suggest restoring the network defaults on the printer:
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    Thanks,
    JERENDS
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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  • HP OfficeJet Pro 8620 Scan to Email Function

    HP OfficeJet Pro 8620 is a great value for all the features it provides. "Scan to Email" was one of the reasons i bought this printer. Even though i can make this fucntion work with my gmail and iCloud emails, i feel very uncomfortable in providing those emails credentials while setting up this funciton. 
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    2) Does EWS encrypt the password while sending it to SMTP service?  
    3) Does HP provide SMTP service with HP Connected or HP Support Forum (this forum!) credentials. I will feel more comfortable in using HP's username/password for this service than GMail or Apple
    Your help is much appreciated. 
    This question was solved.
    View Solution.

    Hi,
    If I remember correctly, the printer should offer you to save the email address to the adress book while scanning to email, I do not have any acces to the printer correctly to ensure that.
    Additionally to add email addresses to the Email Address Book, complete the following steps:
    1. Open the embedded web server (EWS) by clicking Printer Home Page (EWS from teh HP Officejet Pro 8620 software Or
         by browsing the printer IP from your browser (Click he Ethernet or Wireless icon on the bottom of the screen to see it.)
    2. On the Scan tab, click Email Address Book.
    3. Click New to add a single email address.
    4. Follow the on-screen instructions. The entry is added to the Email Address Book.
    You may add up to 15 email addresses.
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro 8620

    I purchased a HP Officejet Pro 8620 in December...  Set it up & it has worked beautifully until the middle of June (that's the last my HP Instant Ink has documented my printing)   Now  it will not stay connected to the internet...and I can not use my apps on the printer as it show's I am not connected...   when I click on the app section it says; "The printer could not connect to the internet.  If your network does not use a proxy server, try turning the printer off and then on again.  If your network uses a proxy serrver, touch Set Proxy, and then try again.  If you are still unable to connect, contact your internet service provider of your administer." OK...  I'm about to loose my mind... I've done that a hundred times..   I went throught the Wi-Fi wizard & set it up again....I've  "Restored Network Defaults" again... I've followed all the instructions I found on the hp help pages..(unplugged the router & printer..etc..etc..) and a thousand other things...& nothing as fixed this!!! UGH  I am about to loose my mind!!!   What the heck is the "Proxy Server" & why on earth would this be a problem all of a sudden???   Could it be the Wifi Router itself??  I am on day 2 of trying to fix this....Please help!!Thank You!!!

    Hi , Welcome to the HP Forums!I hope you have a pleasant experience here. I'd like to help you with the issue you are having connecting your HP Officejet Pro 8620 e-All-in-One printer to the internet. I can see that you have done a lot of the preliminary troubleshooting already. I have a few other suggestions to get your web services back up and running properly. First, I'd recommend downloading the most recent firmware for you product.HP Officejet Pro 8620/8625 e-All-in-One Printer Firmware Update If the web services still will not connect after the update, try setting a manual DNS. Set a Manual DNS for Your Printer: 1. Obtain your printer's IP address      a. This can be done by pressing the wireless icon on printer.2. Enter the printer's IP address in a browser on your computer.3. Select the network tab at the top of the page.4. On the left select networking.5. Select Network Address (IP)6. Select Manual DNS Server      a. Manual Preferred DNS should read 8.8.8.8      b. Alternate DNS Server should read. 8.8.4.47. Select Apply. You might get a warning just select okay. I look forward to hearing back from you, and working toward a resolution for your issue!Thanks for posting.

  • HP OfficeJet Pro 8620 - Will Not Set Up on Desktop

    I have connected a new OfficeJet Pro 8620 to my wireless network.  All Apple devices (Mac, Ipad, Iphone) can see and print to the printer without a problem.   My desktop computer (HP with a Cisco Router) sees the printer to be selected for installation when I attempt to add the printer.  But, then says there is an "Installation Fail".   Similarly, on the HP set up software, entering the IP address of the printer results in an error (claiming that its an incorrect address - - which it is not, as I can access it throught the web server).  
    Spent 1 1/2 hours with tech support, and no solution.   Any and all thoughts would be greatly appreciated.  

    Hi @lebowich 
    It sounds like there is something on the computer blocking the installation. Please complete the following steps and let me know the outcome;
    Follow these steps to reset the registry settings and options for Windows Installer.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /unregister, and then click OK.
    Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
    In the Open box, type msiexec /regserver, and then click OK
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    If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
    Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
    Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
    Perform a clean boot  >  How to perform a clean boot in Windows
    Download the following  SP40669 File Download - if this does not download and or install please proceed to the next step.
    Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
     Image source
    Download and run the HP Printer Install Wizard for Windows
    I look forward to hearing from you and hope my recommendations are helpful
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Embedded Web Server - HP OJP 8600 Premium N911n - Archive Now button?

    I want a manual for the Embedded Web Server for the HP Officejet Pro 8600 Premium e-All-in-One - N911n. Yes, I realize that most things in there are self-explanatory; however, is there one available? If not, can someone please tell me what the Archive Now button does under Fax > Fax to E-mail/Network Folder? I press it and nothing seems to happen.

    Did you ever recieve a reply?  I just posted the same question. I can't find a comperhinsive EWS Manual for my Officejet 8600 either. Please let me know if your recieved a response.

  • HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

    My new (as of 3/14/2014) 7520 is connected (wirelessly) to an all-Apple wireless network. with four computers (and, at times, two iPhones) sharing that network.  
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    While trying to find what might be causing this problem, I have also…
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    • used the 7520's Bonjour address, 
    • tried both addresses using Safari on …
         - a MacBook running OSX 10.6 (Snow Leopard), 
         - a MacBook Pro running OSX 10.7 (Lion), 
         - a MacBook Pro running OSX 10.8 (Mountain Lion), 
         - a Mac mini running OSX 10.9 (Mavericks), and 
         - an iPhone 4 running iOS 7.1
         - an iPhone 5 running iOS 7.1
    • made sure I was using the latest version of the printer driver software and HP Utility, and 
    • used the HP Utility to attempt to access EWS, 
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    Furthermore, although I can turn on and connect to the 7520's Direct Wireless wi-fi channel with my laptops and iPhones, typing the address for the EWS (specified in the printed Network report as http://192/168.223.1) in the browser and pressing Enter again yields the same result.  
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    What do you think might be wrong here?  Do you have any advise or trouble-shooting guidance?  

    Okay… I did as you advised — as best as I could, that is… the link you posted yielded a page marked "HP was unable to find the page you wanted."
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    Using the following procedure, I believe I set the 7520 to the static address 192.168.1.10 (using the 7520's control panel, from the home screen)…
      • Tapped the radio (wireless) icon, second from the left on the top bar of the screen.
      • Tapped "Settings" button, lower-left screen.
      • Tapped "Advanced Settings" bar (second fom bottom).
      • Tapped "IP Address" bar (at top).
      • Entered "192.168.001.010" in the IP address field.  
      • Pressed the home button icon to the upper left of the display.
      • Tapped the wireless icon in the top bar again and confirmed that the IP address had been changed to … .10
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         http://192.168.1.10/
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    In case you don't alread know, Airport base stations can be set to reserve specific IP addresses for static IP devices or services.  I reserve an IP address for testing database and OS X servers on my network (for clients).  You can reserve as many such IP addresses as you like in the "Network" tab of a base station (using Airport Utility) as shown here…  
    Based on your advice, I have reserved the … .10 address, as you can see.  Hope this is useful to you.

  • I have my HP Officejet Pro 8620 ready to install the driver from my MacBook (one I have had 5 years) and can't find instructions that make sense to me.  It is a wireless printer/scanner/copier/fax.

    I need help installing my HP Officejet Pro8620 WIRELESS printer/scanner/copier/fax.  Help please.

    Click this link to obtain instructions and download software from the HP product support web page for your printer:
    HP Officejet Pro 8620 Software and Drivers

  • Officejet Pro 8620 All in One installation

    This is a nightmare. I have installed dozens of printers over the years but never one this difficult. We have a wired network with one server and 4 dell clients. After much difficulty - uninstlling, shutting down start up items, disabling services re-installing drivers and hours of looking for solutions on the net, I finally got the Windows 8.1 Dell all in one to work with the printer. Had to go through the same process, several times, to get the Dell 8.1 laptop to work with the printer. The Dell Vostro Windows 7 machine worked pretty well straight away. The 4th machine a pretty new Dell desktop, Windows 8.1 just refuses to play the game. I have used all of the HP troubleshooters, the Microsoft Fix It uninstall, cleared temp files, uninstalled many times, reinstalled many times and followed everything I could find on the Dell and HP sites but this thing will not connect. The desktop finds the printer on the network no problem. It starts the install, the icon appeare in printers and devices briefly (hover over icon - "driver unavailable") and after about 5 minutes the icon disappears and you get the - screen with the printer and the computer and a big red X on the connection. The message reads "Unsuccessfrl Network Installation" - " The printer was unable to be installed over the network." I have used both the CD's provided with the printer and the HP download at various and numerous times but still no go. Just don't know where to go from here. I have never had a problem installing any printer before. This is a nightmare that I have spent at least 20 hours working on.  

    Hello , Welcome to the HP Forums, and thanks for posting! I can certainly understand your frustration with this installation issue, and I would like to help. If I understand correctly, you are having an issue installing your HP Officejet Pro 8620 e-All-in-One printer over a wired network, on your Windows 8.1 desktop. What I suspect, is that it has something to do with the driver on your computer. Windows 8 has an annoying habit of installing multiple instances of your printer's driver. For example, even if you have installed the printer with the full HP software, because the Operating System can see the printer wirelessly, it may automatically install a driver from Windows update as well. So here's what I suggest we do; Let's check your printer's folder for multiple "HP Officejet 8620" icons. From your desktop, either swipe right to open the charms bar, or press Win key + C on your keyboard.Select settings from the bar on the right.Select Control PanelUnder Hardware and Sound, Select Devices and Printers. Let's remove all the software and start fresh. Right click on each icon you see for your 8620 (even if there is only one) and select Remove Device, or Delete. Once the printer has been removed, we want to do a cleanboot of the computer. This will turn off any non-essential programs that boot up when you start your computer (so if there is something installed that is hindering the installation, this should bypass it). You can follow the steps here to do a cleanboot -  How to perform a clean boot in Windows  Once the computer has restarted, download and run the HP Printer Install Wizard. It'll automatically detect your product and install the most recent driver package available from HP. Please respond to let me know if we have resolved the issue!Keeping my fingers crossed. 

  • Officejet Pro 8620 All in One Will No Longer Scan in Color

    Hello,
    I have an Officejet Pro 8620 all in one.  I was scanning a few items last night and the first few items came out in color fine. Then all of the sudden as I continued to scan the next few images would only scan in black and white.  I cannot seem to get the scanner to scan in color again.  How can I fix this?  I did not change any settings or anything while I was scanning so I do not know why the sudden change to black and white?  I am on a Mac computer with all newest operating system etc.  
    Thanks in advance

    Hi there
    I have some more suggestions for you to try. Please try them in order I have written them in.
    Reset the printing system
    Repair disk permissions
    Restart the Mac
    Install the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
    In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
    That should do the trick!
    Good luck
    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Scan to network folder yosemite Hp Officejet Pro 8620

    So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

    Hi @robired2 ,
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    Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
    I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
    HP Officejet Pro 8610/8620/8630.
    If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
    Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
    This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
    Re: Identifyin​g the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
    If you are still having issues, let me know.
    Have a nice day!
    Thank You.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • Using the Embedded Web Server To Connect A Wireless Printer To Your Network

    AKA:No Wireless Setup Wizard Button, which would be way easier.
    The Prelude
    Some entry level printers do not offer a 'Wireless Setup Wizard' button, or a menu option that is accessible from the front of the printer. Printers that do not offer this luxury option, can still be easily configured to communicate to your router if you have a Mac or Windows PC.
    You still may have an easy option to get your network settings configured in your printer, if your router supports WPS. I personally do not like to use WPS as it can bring its own frustrations. WPS is not within the scope of this document.
    This document is geared towards the last available option, and in my opinion the best option. It can however be the most involved option. I am referring to using the Embedded Web Server (EWS). Most modern network capable HP Printers have a setting page that can be accessed from a web browser. The process is rather simple, but many confusing hiccups can occur, and that is what I hope to prepare you for.  There will be variances for different printers. I am using my experience with consumer printers that have been around the last few years.
    First, do not get overexcited about this document: Accessing the HP Embedded Web Server. Don't get me wrong, it is a great document, it's just that the instructions, while accurate, will not work until your printer is configured to connect to your network first. We will revisit this later however.
    Seatbelts Please
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    *Preparation:
    Here is where you want to use your favorite device, one capable of seeing 2.4ghz networks. Android phone, Apple iPad, Chromebook, Windows or Mac Notebook that you decided not to install the printer software on. Any of these devices will work. Apple iOS devices required a bit of coddling, as Safari doesn't work well with the EWS Wireless Setup Wizard.
    Do you know your network SSID? What about the passphrase, passkey or whatever the security word is called?
    If you didn't set it up, and just started using it when the internet guy installed it, then there is probably a sticker on the router with that information. If you still can't find it, call your ISP, router manufacturer or favorite family member for help to find that information (If you use a family member, remember to buy them something nice on the next gift giving holiday in your region).
    *Apple iOS specific, device preparation:
    1. You will save yourself a lot of frustration by downloading the Chrome Browser for iOS now. Go ahead, I will wait...
    If you are installing Chrome for the first time, when it completes the install, open it, and get passed the greeting and tutorial before continuing.
    2. You need to forget your home network connection when you are done with step 1. Just hold down on your home network in the wireless networks list, and 'Forget' the connection (or find the arrow that leads to the same option). If you do not take this step, it will reconnect to the home network once you run the Wireless Setup Wizard, causing you to have to back track.
    3. Be aware, when you connect to your printer's network, that it may appear to not connect (ie. spinning wheel, no confirmation) to the printer. This is a known behavior. Just close the wireless settings, and proceed as normal.
    Begin The Journey
    Open up the wireless section of your device and look in the list of available networks and tell it to connect to the HP printer network. The SSID will usually start with HP, and may have the printer model or the word SETUP in the name. Once you are connected (see "Apple iOS specific, device preparation #3 if you are using iOS), it is time to open your browser, preferably the Chrome browser when at all possible. In the address bar type 192.168.223.1 and press go or hit enter. I use the colloquialism 'hit' when I just mean 'press' again, sorry for the redudancy.
    If all is well, you should see a web page that should refer to your printer. Now is the time to find the 'Wireless Setup Wizard' button. Most printers should have it here on the main page of the EWS. Just take your time, it may not be obvious at first. Once you press it, the setup process will begin. Follow the instructions. It should see a list of detected wireless networks, and you can select your home network. Then if it requires a password, it will prompt for you to enter it. At the end of the Wizard, it might say something about not being able to test it, or show a page cannot be displayed screen. This is OK. This means the printer is now talking to your router and not your device in your hand.
    Proof Of Concept
    You can now tell your device to scan and connect back to your normal home network. Once you connect, you can verify if you can see your printer. Keep in mind, with dual band routers, that the printers will typically only be visible on the 2.4GHZ network, so your device should also connect to that network as well for testing. Once connected, now we need to find out what IP Address the printer has. Remember the document I started with “Accessing the HP Embedded Web Server”. It now is relevant, and you can complete those instructions to make sure you can see your printer on the same network. If your device can enter the printers EWS with its new IP, then you have officially connected your printer to your network. Also your printers wireless light should be solid, indicating communication.
    If It Worked
    Now the fun begins. If you are setting up ePrint, and if there is no option to configure ePrint from the front panel, find the Web Services tab, and proceed with that process. If you are setting it up to a Chomebook, you still need to setup ePrint (if it is an ePrinter) before configuring Cloudprint... but that's another document.
    I hope I have not missed any small detail that pertains to your configuration that made this hard to follow. Any comments would be welcomed to improve this for future use.
    TwoPointOh
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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    That printer also has a USB port why don't you connect it using that port?
    If you insist on using ethernet, Mac OS X can create two network connections at the same time. On the iMac you can configure one of the network connections to be wireless and the other to be wired using the ethernet port.
    Since you already have a wireless network configured and connecting to your AirPort Extreme for Internet access all you need to do is plug in an ethernet cable from your iMac directly to your printer and configure them to use self-assigned IP addresses. Self-assigned IP addresses take the form of 169.xxx.xxx.xxx and are used in this configuration to avoid any conflicts with your other network. You have to configure the iMac and the printer to each have a unique IP address in the self-assigned range, just make each of the last group of numbers in the IP address different, and then the iMac should be able to print to the printer.
    Note that when you configure the Imac and printer this way no other network devices will be able to print

  • HP LaserJet Professional P1606dn Embedded Web Server Admin Settings

    Hello,
    I need help with my HP Laserjet Professional p1606dn. We have about 13 of these machines
    I can access the HP Embedded Web Server by putting in the IP address into a web browser.
    I have all of the printers set with a static IP address.
    I have set a password in the HP Embedded Web server so network information can not be changed.
    My problem is  the Print Info Pages section. 
    Where i can just click Print to print a Print Configuration Page and Print Supplies page.
    I want to disable that feature.
    I have students getting into the Hp Embedded Web Server and are repeatedly hitting the print button and I'm getting hundreds of Print Configuration Page and or Print Supplies page. 
    You do not need a password to use this functionality.
    I want to have these printers setup that if they do not know the Admin password to get into the Web Server they can not use any of the Web Server functions.
    Any help would be appreciated.
    Thank you.

    Your usb connection may have gone bad.  Try another usb port on the computer.  Just connecting the printer to a different usb port should say new hardware found.  If it does not then the port on the printer has gone bad.  All is not lost.  This model is the N model which means it also has a network interface.  You could try connecting the printer to your router or switch with a rj45 cable and after turning the printer on and it comes to ready, wait about 2 minutes and then print the same test page which should give you the network settings if it found any.  Use those settings to setup the printer as a local tcp/ip printer.

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