HP OfficeJet Pro 8620 Scan to Email Function

HP OfficeJet Pro 8620 is a great value for all the features it provides. "Scan to Email" was one of the reasons i bought this printer. Even though i can make this fucntion work with my gmail and iCloud emails, i feel very uncomfortable in providing those emails credentials while setting up this funciton.
1) Does the printer store the user name/password encrypted?
2) Does EWS encrypt the password while sending it to SMTP service?
3) Does HP provide SMTP service with HP Connected or HP Support Forum (this forum!) credentials. I will feel more comfortable in using HP's username/password for this service than GMail or Apple
Your help is much appreciated.
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Hi,
If I remember correctly, the printer should offer you to save the email address to the adress book while scanning to email, I do not have any acces to the printer correctly to ensure that.
Additionally to add email addresses to the Email Address Book, complete the following steps:
1. Open the embedded web server (EWS) by clicking Printer Home Page (EWS from teh HP Officejet Pro 8620 software Or
by browsing the printer IP from your browser (Click he Ethernet or Wireless icon on the bottom of the screen to see it.)
2. On the Scan tab, click Email Address Book.
3. Click New to add a single email address.
4. Follow the on-screen instructions. The entry is added to the Email Address Book.
You may add up to 15 email addresses.
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HP Officejet Pro 8620 - Scan to TIFF?

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Hello there @Frannia welcome to the forums!
I have taken a screen shot from my HP Scan (on a Windows PC), there should be the option to change the file type to a TIFF file if the Everyday Scan is selected. See what I had highlighted in yellow below. Ignore the red arrow to scan as a PDF file.
Also ensure the full feature driver and software is installed. If the driver is needed, click this link, select the operating system the printer needs to be installed on and scanned from, and download it here:
HP Officejet Pro 8620 e-All-in-One Printer Drivers
I hope this helps!
Have a great Thursday
R a i n b o w 7000I work on behalf of HP
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Officejet Pro 8620 Scan to E-Mail funktioniert nicht

Hallo,
ich habe ein Problem mit meinem neuen Officejet Pro 8620.
Scannen funktioniert, jedoch Scan to E-Mail funktioniert nicht.
Es erscheint die Meldung "Anwendung zum Scannen an E-Mail nicht gefunden".
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Hi @tomey
Welcome to the English HP Consumer Forums!
If you prefer to post your question in your preferred language, post here; HP Kundenforum
Alternatively, please feel free to post a revised message in English.
Thank you, and have a great day!
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Sunshyn2005 - I work on behalf of HP

HP OfficeJet Pro X576dw Scan to Computer function not working.

Hi,
I wonder if anyone can help me. I recently setup a new HP OfficeJet Pro X576dw on network and most printer features work fine with the exception of the "Scan to Computer" feature that is not working for one specific Mac running OS X 10.9.4.
The "Scan to Computer" (as the name suggests) allows you to scan a document at the printer and send the scanned document to a specific computer on your network. This feature requires that the client computer is Enabled for "Scan to Computer" which is done via HP Utility application (Mac HD > Library > Printers > hp > Utilities) and works on a client Mac we have running Mac OS X 10.8.5 but not Mac OS X 10.9.4, you cannot tick the Enable tickbox on the latter Mac OS X 10.9.4.
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@Amsys_SD
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Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
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Thanks
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The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

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Hello,
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Hi there
I have some more suggestions for you to try. Please try them in order I have written them in.
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Repair disk permissions
Restart the Mac
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That should do the trick!
Good luck
R a i n b o w 7000I work on behalf of HP
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Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
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HP Officejet Pro 8610/8620/8630.
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If you are still having issues, let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

How to set up HP OfficeJet Pro 8620 to scan with Mac OS 10.10

How do I set up my HP OfficeJet Pro 8620 to scan using Mac OS 10.10. Installed all the software that comes with the printer.

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I'm trying to use the scan to email feature. I enter the ISP address get a page with my printer name.
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Hi,
Regarding the 1st issue that is expected, the Webscan feature is disabled by default and that shows the error one you click the Scan tab.
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When you click on Scan to Email > Out Going Email profiles, have you clicked the Advanced button and confirmed to visit the secure page? it may show a timeout once denying the secure site visit.
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Right-click the Start button () in the lower left corner of the screen, click Search, type 8620 and open the HP Officejet Pro 8620 software.
Click on HP Scan to Email Wizard and configure it from that dialog, may you see any issues then?
Shlomi
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Officejet pro 8620

New Asus computer running Windows 8.1 with latest update. HP Officejet Pro8620 connects wireless to new computer and receives and sends faxes and prints fine.
Have AT&T Uverse as our network provider. Cannot get the "Scan and Email" function to work.

Hi Kelley1000, welcome to the HP Forums. The Officejet Pro 8620 e-All-in-One has 2 main methods to scan to email. There is an option under the 'Scan' menu and a Scan To Email App under the Apps menu, both from the front panel of the scanner. Additionally there is an option from within the software to scan to your email program. Which method are you having problems with?
How to Scan: From the Control Panel (Including Scan to Email, to a PDF, and to a Network Folder)
Let me know.
TwoPointOh
I work on behalf of HP
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My 8620 HP Officejet Pro 8620 e-All-in-One Printer IS INCREDIBLY SLOW TO PRINT - TRIED EVERYTHING

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View Solution.

Thank you. In fact, I did speak to a very friendly and helpful representative at HP. Bottom line, I returned the printer to Staples, where I bought it, and they happily gave me a new printer in the box. After I set it up and use it for a few days and will report back IF I experience a similar issue. For now, I am VERY pleased with both HP and Staples.Thank you. [Smile]
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Hi Wagoner58,
Sorry for the frustration, but I am glad it was a simple solution for you.
Regarding your scanning, what happens when you try to scan? Do you see any error messages?
How is the printer connected? Wireless, Ethernet, or USB?
Are you able to make copies? Copy Text or Mixed Documents. (This way we can test the printer's hardware).
In the meantime, please see these scanning guides:
A 'Computer Not Found' or 'Connection Error' Message Displays for HP Officejet Pro 8610, 8620, 8630,....
Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers.
Your Setup Poster can be found at this website, HP Officejet Pro 8620 e-All-in-One Printer User guides along with your printer's user guide.
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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HP OfficeJet Pro 8620 - Will Not Set Up on Desktop

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Hi @lebowich
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Image source
Download and run the HP Printer Install Wizard for Windows
I look forward to hearing from you and hope my recommendations are helpful
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP OfficeJet Pro 8620 Scan to Email Function

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