HP Officejet Pro 8620 Shifted Margins when printing

The only problem I find when printing paper is that the margins are always shifted. The margins of the paper on my PC display Is different to when Officejet Pro 8620 prints the paper. I tried printing with borderless on, but the margins are either to close to the top of the paper; I also tried printing with borderless off, but the margins shifts way below compared to the paper on the computer display. My older printer HP Officejet 4500 wireless has a "minimize margins" option, and the printer always prints exactly as it is on the display; however, it is no so with my newer Pro printer. I tried going to advanced options and clicking on preserve layout, which is available only when doing 2-sided printing, and the margins were still shifted; there are pictures on the bottom that can show you. I looked around preference options of the printer, paper setup, printer properties, tried readjusting settings, but the problem is persisting. I do not want to go any further, or else I might screw everything up. Additionally, the problem is not with the copy settings of the printer, I looked there too and the margin shift is turned off. Please help me find a solution. I use this printer to print books, and I need to finish it ASAP, thank you for your support Printed Paper Page 1: Printed paper margins are shifted slightly higher, compared to PC display paper Printed Paper Page 2: Printed paper margins are shifted down, compared to PC display paper Paper Displayed on Computer: Observe the top margin distance from the top of the screen

Hi , Exon737 wrote:
For the first question: Yes, when I print multiple page copies in 1-sided or 2-sided format it makes margin shifts. 1-sided printing margin is shifted down for all pages. 2-sided printing margin shifts up for odd pages and shifts down for even pages.This would mean it's something in the hardware that is causing the shifting.  HP regularly releases firmware updates that may help. You can click on this link to Get Printer Updates for HP Officejet Pro. I would also check for crumpled paper inside the printer. All of the steps can be found here, but I copied the main step for you. Check the carriage path for obstructions with a flashlight;Place your fingers into the slot on the left side of the printer, and then pull to open the cartridge access door. The carriage moves into the access area. Wait until the carriage is idle and silent before you continue.Disconnect the power cord from the rear of the printer, and then unplug the power cord from the power source or electrical outlet.Use a flashlight to check for torn pieces of paper that might remain inside the printer.
  I would then clean the paper feed rollers, steps copied from this document.Follow these steps to clean the paper pick rollers.Place your fingers in the slot on the front of Tray 1.
Figure : The slot on the front of Tray 1
Pull the tray toward you to remove it.
Figure : Pull out the input tray
If you use Tray 2, lift the printer off Tray 2, and then set the printer aside.
Figure : Lift the printer off Tray 2
Turn the printer so you see its underside, and then locate the pick roller.
Figure : Locate the pick roller
Roll the pick roller to the right so that the rubber part faces you. This might require some force.
NOTE:The pick roller should only rotate to the right.
Figure : The pick roller in its normal position
Figure : The rubber part of the pick roller
The rubber part of the pick rollerRotate the rubber part of the pick roller so that it faces youLightly dampen a clean, lint-free cloth with bottled or distilled water, and then squeeze any excess liquid from the cloth.Press the cloth against the rubber part of the roller, and then rotate the roller to the right with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.Rotate the roller back to its original position.
Figure : The pick roller in its original position
Turn the printer back around so that the printer control panel faces you.Place the printer its normal position.Reinstall Tray 1. Then I would try aligning the printhead.On the printer control panel, swipe the display to scroll to Setup () and touch itSwipe the display to scroll then touch Tools.Touch Align Printhead.  Please let me know if any of these steps resolved your issue, or if there is anything else I can do to help.  I look forward to hearing from you!  Thanks,

Similar Messages

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

HP officejet Pro 8600 - Left margin on printer has shifted

The left margin on my Officejet pro 8600 printer has shift approx 1".
This is issue is not coming fro the computer it is in the printer.
It happens when I copy or produce a test page from the printer control panel.
Paper is set up properly in the paper cartridge (8.5" x 11" paper).

There is a piece of paper stuck in the printer which is stopping the full motion of the print head. Move the head/ink all the way to one side and you'll see the paper stuck in there. Just fixed this for my wife's answer.

New Officejet Pro 8620 slow to start printing

When printing from a Win 8.1 laptop and from a Win 7 laptop, the printer doesn't start printing for a whole 60 seconds after I hit the Print button. It then prints the page but holds onto it for another minute before spitting it out. A third Win 8.1 tablet that is also on my wireless net doesn't have this problem. It prints right away. The first two laptops were installed from the HP CD included with the printer. The third, a Win 8.1 tablet, was installed from the network as it doesn't have a CD drive.
I have run the HP Printer and Scanner Doctor and all it did was manage to uninstall the printer from the first 8.1 laptop but I easily found it again from the Add a Printer in the Printer control Panel. I also turned off the McAfee firewall but that didn't help (yes, I turned it back on). From the properties window I checked for the latest driver, I'm OK there.
The printer is on my WiFi network. The print spool icon appears in the notifications area of the task bar as soon as I click the print button. I tested from MS Office, Adobe Photoshop and Firefox. All have the same delays.
If I tell it to print two copies, it waits one minute, prints the first page and then the second, but holds onto the second page for another minute, as if it is drying ink or something. I timed these delays with a stopwatch, it truely takes two minutes to print one page, even a page with just one word on it. Sharing mode is off.
Printing a test page from the printer's Properties pane also takes two minutes to complete. I'm out of ideas so any suggestions will be appreciated. Is it a Windows, network or printer issue?

Hello jamiepoindexter,
Could you check which print mode specification you are using currently? If you happen to use maximum dpi setting, it takes longer to print and you may encounter slow printing experience since large amount of memory is used.
You may refer to the below screen shots of to check the print setting mode if needed.
At the same time, I have attached the second screen shot about print specification and dpi used for your reference.
Cheers,
Bryan
Print Specification and DPI Used
*I am an HP employee*
** Please click "Accept as Solution" if it solved your problem, so others can find it **
***Give Kudos to say "Thanks" by clicking on the thumbs up button under my name***

HP Officejet Pro 8600 Plus: Problems when printing

I am getting streaks on paper when printing. How can I resolve this?

Print a Quality Diagnostics Report
Follow these steps to print a Print Quality Diagnostics Report from the product control panel.
Load plain white paper into the input tray.
On the product control panel, touch the Right Arrow ( ) to display additional options.
Touch Setup ( ). The Setup Menu displays.
Touch the Down Arrow ( ), and then touch Reports .
Touch Print Quality Report . The Print Quality Diagnostics Report prints.
Figure 24: Example of a Print Quality Diagnostics Report
Then use the Clean Printhead option in the Setup Menu:
Load plain white paper into the tray.
On the product control panel, touch the Right Arrow ( ) to display additional options.
Touch Setup ( ), and then touch Tools . The Tools Menu displays.
Touch Clean Printhead . There are three cleaning stages. A test page (different from the Print Quality Diagnostics page) prints between each cleaning stage. Do not use this test page for analysis. Click “NO” when prompted to continue the next level of cleaning.
Print another Print Quality Diagnostics Report to determine if the issue is resolved.
Print again and check if everything is now fine.
* Click on KUDOS star to say thanks
* Click on the button Accepted Solution if the question is answered.

Officejet pro 8620 won't print through RDP

We have a new OfficeJet Pro 8620 that we just set up in a remote office. The user connects via vpn and rdp to another desktop in our network. When we connect he cannot print. I installed the drivers on both the local and destination computer. The printer prints from both computers as well. But through RDP the print job gets sent to the local computer and drtops, and I get a Windows error 372, Print Service: "The document Remote Desktop Redirected Printer Doc, owned by xxx, failed to print on printer HP Officejet Pro 8620. Try to print the document again, or restart the print spooler.Data type: RAW. Size of the spool file in bytes: 285662. Number of bytes printed: 131072. Total number of pages in the document: 1. Number of pages printed: 0. Client computer: \\LOCAL_PC. Win32 error code returned by the print processor: 2147500037. Unspecified error I have tried uninstalling and reinstalling the drivers and the printer on both the local and remote computers and that didn't work. I found this: http://h20195.www2.hp.com/v2/GetDocument.aspx?docname=4aa0-8465enw&404m=secure-erc It seems to imply that the 8600 series needs a different kind of driver but I can't find the driver it needs. Any help would be appreciated.

Welcome to the HP Community Forum. Fifteen years ago I knew a bit about this subject - useless. Smiling. Unfortunately, Of those drivers offered in the Citrix doc, I dont know which, if any, would be useful for this series. Reference:Printing Preferences =======================================================You do have a nice printer at that remote office that supports ePrint. HP Officejet Pro 8620 e-All-in-One Printer Have you considered using ePrint for remote printing needs? Help, Information, Examples, Commentary:Add Device to Printer When you see a Post that helps you,Inspires you, provides fresh insight,Or teaches you something new,Click the "Thumbs Up" on that Post. Click Accept as Solution when my Answer provides a Fix or Workaround!

HP Officejet Pro 8620 e-All-in-One Printer Squeak

Just purchased an HP Officejet Pro 8620 e-All-in-One Printer,
Model A7F65A, 13 days ago. I have not used it too much, and
it's already squeaking when I scan pages from the top loader.
Not sure if there is an easy solution or if I have to return it?
Any suggestions?
Scott Faver
This question was solved.
View Solution.

Thank you. In fact, I did speak to a very friendly and helpful representative at HP. Bottom line, I returned the printer to Staples, where I bought it, and they happily gave me a new printer in the box. After I set it up and use it for a few days and will report back IF I experience a similar issue. For now, I am VERY pleased with both HP and Staples.Thank you. [Smile]
Scott Faver

Officejet Pro 8620 won't print from microsoft or thunderbird

I have installed the printer drivers for my new OfficeJet Pro 8620 and am not able to print from Microsoft Word or Thunderbird. I can print from Google Chrome.
I am running Windows 7 and have already reinstalled the printer software several times.

Hello @dmcairns,
I understand that you're having printing issues with MS Word and Thunderbird on your Windows 7 computer when printing to your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you today with resolving this issue. Now you mentioned that you have already uninstalled and reinstalled multiple times to no avail. I do believe that because you can print from certain programs on your computer that you are experiencing a driver conflict with those two programs. To resolve this issue, can I please have you run through the steps below.
I am going to have you load an alternate driver on your printer. This will not cause you to lose any functionality at all. You will not notice any difference in the performance of your printer or the capabilities. The only thing that should change, is the fact that your printer will be able to print from every program!
Step 1: Clear Temp files:
Click on your Start menu
In the 'search programs and files' box located right above Start when you click on it, type %temp% and hit enter
When the Temp folder opens, select Ctrl + A at the same time. Everything in this folder will now highlight.
Select 'delete' on your keyboard. No actual files or folders on your computer will be affected by deleting the Temp files as they are just temporary internet files. Should a file still be used by a program on your computer than you will automatically get the pop up to 'skip' the file.
Once the Temp folder is emptied, close the folder
Right click on your Recycling Bin on your desktop and select Empty Recycling Bin
Step 2: Download Alternate Driver:
Please click here to download the alternate Officejet driver package
Once the website opens, select the Download button
Allow the download to Run
Once the download is complete, an extraction will automatically occur and then the installation will pop open. Close any installation window that opens.
Step 3: Add Alternate Driver:
Click on your Start menu
In the 'search programs and files' box type %temp% and hit enter
When the Temp folder opens you will see a folder that starts with 7z.... Click on that folder to open it
Scroll through this folder and ensure that it has files that start with OJ860 files in it. You do not want to see OJ862 files. Once you verify that you're in the right folder with the OJ860 files in it, look at the top of this folder and you will see the file path. It should show something like 'local disk C - Users - Username - AppData - Local - Temp - 7z. . . . Left click on the right hand side of this file path bar and everything will highlight. Right click on the highlighted file path and Copy it.
Close the Temp folder
Click on your Start menu
Select Devices and Printers
Right click on your HP Officejet 8620 and left click on Printer Properties
Select the Advanced tab
Select 'New Driver' and hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select Have Disk on the bottom right. An 'Install from disk' window will pop open. Right click on the file path bar and Paste in the file path we previously copied.
Select OK
Select the HP Officejet 8600 and hit next
When you're brought back to the Printer Properties window, select Apply but don't hit OK
Click the General tab and rename your printer back to Officejet 8620
Select OK
Please try to print from a few different programs to verify that everything is printing properly now.
Please respond to this post with the result of your troubleshooting. Thanks for reaching out to the HP Support Forums. I wish you luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Officejet Pro 8620 won't print the "full pasted image"contained in a Word 2007 document

Just upgraded and installed for Officejet Pro 8620. Running with Windows 7, 64bitWhen printing a page that includes a image that was copy/ paste, using the snipping tool into the word document, it does not print the "full image". In print Preview the full image appears, but when it prints about 15% of the bottom edge and the right edge of the image is omitted. This was not a problem when printing from the Office jet 8600. It is not a problem of page width or length because text is printing just fine.We removed all prior printing software, and re-installed the new printing software, disabled the printer firewall, and problem still occurs.Please advise what other information is needed. Thanks.

Welcome to the HP Community @SandieKeith , I saw your message about the issues you are having when printing from MS Word. If the Print and Scan Doctor did not seem to help any, you can also try the steps and suggestions below! 1. Uninstalling the Printer Software from the Control Panel2. Restart the PC3. Reinstall the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer4. Try printing from MS Word again5. If there are printing issues, try a Clean Boot and restart the PC6. Try printing again If the issue still continues after the above steps, check out the Microsoft Support sites for help with resolving the Word printing problem:How to troubleshoot printing problems in WordHow to troubleshoot print failures in Word

My HP Officejet Pro 8620 has stopped printing from Mac OSX.

I bought my HP Officejet Pro 8620 less than 6 months ago. It started making a grinding noise as it printed. Then it said it was low on cyan. Then it stopped printing because cyan was depleted. I bought new cyan today. I put that in and it now says "There is a problem with the printer or ink system. If problem persists, contact HP." I have tried many suggestions for over 2 hours. I opened the carriage and looked for paper. None. When I tried to download software, it said "something bad with your device. Device is in error state and cannot be reflashed because of this. Resolve the problem and try again."
I have tried to use e-print but ended up keeping usb connection.
I can't touch the printer panel because it is stuck on "Printer Failure" and no areas are in view to start over other than turning the printer off and on by switch, by unplugging cord. How do I resolve the problem? Thank you.
This question was solved.
View Solution.

Yes, after an hour online following time on the HP online site, the technician's Hardware Supervisor said I needed a new printer. Thanks for your answer.

Officejet Pro 8620 Sheet feeder doesn't work when scanning

The sheet feeder on my 8620 has stopped working when I try to scan. It detects that an original has been loaded, but doesn't feed the original. The sheet feeder works properly when I load originals to copy. I have followed the sheet feeder cleaning instructions, but this hasn't cured the problem.

Hey , Welcome to the HP Support Forum. I see that you're unable to scan via the ADF using your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you with this. Are you scanning from the printer's front panel or via the printer software on your PC? In the meantime, it wouldn't hurt to give the standard troubleshooting steps another go. Thanks for posting in the HP Support Forum. Have a great day!

My 8620 HP Officejet Pro 8620 e-All-in-One Printer IS INCREDIBLY SLOW TO PRINT - TRIED EVERYTHING

I have an 8620 HP Officejet Pro 8620 e-All-in-One Printer It is connected via wireless set-up, with excellent signal strength. It is incredibly slow to print anything, especially PDF files that have graphics in them. I have the latest software installed, latest firmware updates. I have even uninstalled and re-installed, the issue is still there. This is an incredibly crap product, so I'd like to get this issue solved ASAP. Thanks,Brian

For example: printing http://www.nytimes.com/images/2015/07/04/nytfrontpage/scan.pdf Quickly goes 7.03mb/of 7.03mb... then just swirls the "printing" status on the printer's LCD screen, and takes 5 minutes to print...

OfficeJet Pro 8620 Can't print black only on other media types

Why won't the OfficeJet Pro 8625 driver allow me to print using black only on non-plain media types?
I purchased an OfficeJet Pro 8625 for general home printing and to print shipping labels for my business. I purchased a second tray so I can keep both plain paper and shipping labels in the printer all the time.
To select the labels, I had to pick a media type for the labels tray. I can't choose labels, so I chose Cardstock. But when I select Cardstock as the type in the driver when printing, it will not allow me to select black ink only. I want to print black only because the shipping labels come out a little bit fuzzy, with color fringes when printed in color.
I'm not worried about ink usage. I'm an Instant Ink subscriber. I need the labels to be crisp, and printed full color they aren't crisp.
What's the deal here? Why can't I select black only?

Hello @clough42 and welcome to the HP Forums!
I'm sorry to hear that you've had issues printing in black ink only on anything other than plain paper, but I will certainly see what I can do to help out
I'd recommend that you download and run the HP Print and Scan Doctor. If it fails on anything please return and let me know what happened and where it failed and we will go from there.
If it passes everything and it appears there are no issues found, I'd recommend that you call our technical team for further options
Hope this helps!!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

80070490 error on Win 8.1 for "HP - Other hardware, Printer - Null Fax - HP Officejet Pro 8620"

The indicated update (HP - Other hardware, Printer - Null Fax - HP Officejet Pro 8620) is supplied by Microsoft was an optional update for the HP 8620. Installation fails, with 80070490 error. What can be done to get arround this error. Presumably the update is needed. I am a new HP 8620 user, and I am installing over my home wireless network. All other printing issues seem fine, without problem.
Please advise.
Thanks.

Hi @tonguetwister
Although this appears to be a Microsoft error, not an HP issue, I'd like to try to help. I found something for you to try; Windows Update error 0x80070490.
Please let me know if this resolves the issue, but if the issue persists, it might be best for you to reach out to the Microsoft Community.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

I have my HP Officejet Pro 8620 ready to install the driver from my MacBook (one I have had 5 years) and can't find instructions that make sense to me. It is a wireless printer/scanner/copier/fax.

I need help installing my HP Officejet Pro8620 WIRELESS printer/scanner/copier/fax. Help please.

Click this link to obtain instructions and download software from the HP product support web page for your printer:
HP Officejet Pro 8620 Software and Drivers

HP Officejet Pro 8620 Shifted Margins when printing

Similar Messages

Maybe you are looking for