HP Officejet Pro 8620

I purchased a HP Officejet Pro 8620 in December... Set it up & it has worked beautifully until the middle of June (that's the last my HP Instant Ink has documented my printing) Now it will not stay connected to the internet...and I can not use my apps on the printer as it show's I am not connected... when I click on the app section it says; "The printer could not connect to the internet. If your network does not use a proxy server, try turning the printer off and then on again. If your network uses a proxy serrver, touch Set Proxy, and then try again. If you are still unable to connect, contact your internet service provider of your administer." OK... I'm about to loose my mind... I've done that a hundred times.. I went throught the Wi-Fi wizard & set it up again....I've "Restored Network Defaults" again... I've followed all the instructions I found on the hp help pages..(unplugged the router & printer..etc..etc..) and a thousand other things...& nothing as fixed this!!! UGH I am about to loose my mind!!! What the heck is the "Proxy Server" & why on earth would this be a problem all of a sudden??? Could it be the Wifi Router itself?? I am on day 2 of trying to fix this....Please help!!Thank You!!!

Hi , Welcome to the HP Forums!I hope you have a pleasant experience here. I'd like to help you with the issue you are having connecting your HP Officejet Pro 8620 e-All-in-One printer to the internet. I can see that you have done a lot of the preliminary troubleshooting already. I have a few other suggestions to get your web services back up and running properly. First, I'd recommend downloading the most recent firmware for you product.HP Officejet Pro 8620/8625 e-All-in-One Printer Firmware Update If the web services still will not connect after the update, try setting a manual DNS. Set a Manual DNS for Your Printer: 1. Obtain your printer's IP address a. This can be done by pressing the wireless icon on printer.2. Enter the printer's IP address in a browser on your computer.3. Select the network tab at the top of the page.4. On the left select networking.5. Select Network Address (IP)6. Select Manual DNS Server a. Manual Preferred DNS should read 8.8.8.8 b. Alternate DNS Server should read. 8.8.4.47. Select Apply. You might get a warning just select okay. I look forward to hearing back from you, and working toward a resolution for your issue!Thanks for posting.

Similar Messages

Officejet Pro 8620 All in One Will No Longer Scan in Color

Hello,
I have an Officejet Pro 8620 all in one. I was scanning a few items last night and the first few items came out in color fine. Then all of the sudden as I continued to scan the next few images would only scan in black and white. I cannot seem to get the scanner to scan in color again. How can I fix this? I did not change any settings or anything while I was scanning so I do not know why the sudden change to black and white? I am on a Mac computer with all newest operating system etc.
Thanks in advance

Hi there
I have some more suggestions for you to try. Please try them in order I have written them in.
Reset the printing system
Repair disk permissions
Restart the Mac
Install the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
That should do the trick!
Good luck
R a i n b o w 7000I work on behalf of HP
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Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
HP Officejet Pro 8610/8620/8630.
If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
If you are still having issues, let me know.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

HP OfficeJet Pro 8620 Embedded Web Server

I'm trying to use the scan to email feature. I enter the ISP address get a page with my printer name.
I get this after selecting scan; " You cannot use this function because it has been disabled. For more information, contact your network administrator or the person who set up the printer." I am the admin and I installed the software.
When I go to "You are being redirected to a secure HTTPS-enabled version of this page." I get a 'This page is not available, ERR_CONNECTION_TIMED_OUT. I tried in Chrome as well as Explorer, get the same timed out error.
I get "resource (192.168.XXX.X) i online, but isn't responding to connection attempts."
I've restarted printer, router, computer. I have installed, uninstalled several times, made sure computer and printer were on the same router, firmware is updated, not sure what else to check, what am I doing wrong??
I can get online on all other websites.

Hi,
Regarding the 1st issue that is expected, the Webscan feature is disabled by default and that shows the error one you click the Scan tab.
It can be enabled by selecting Settings > Administrating Settings and enabling Webscan.
When you click on Scan to Email > Out Going Email profiles, have you clicked the Advanced button and confirmed to visit the secure page? it may show a timeout once denying the secure site visit.
I would also suggest trying to set up the feature from the HP Software:
Right-click the Start button () in the lower left corner of the screen, click Search, type 8620 and open the HP Officejet Pro 8620 software.
Click on HP Scan to Email Wizard and configure it from that dialog, may you see any issues then?
Shlomi
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My 8620 HP Officejet Pro 8620 e-All-in-One Printer IS INCREDIBLY SLOW TO PRINT - TRIED EVERYTHING

I have an 8620 HP Officejet Pro 8620 e-All-in-One Printer It is connected via wireless set-up, with excellent signal strength. It is incredibly slow to print anything, especially PDF files that have graphics in them. I have the latest software installed, latest firmware updates. I have even uninstalled and re-installed, the issue is still there. This is an incredibly crap product, so I'd like to get this issue solved ASAP. Thanks,Brian

For example: printing http://www.nytimes.com/images/2015/07/04/nytfrontpage/scan.pdf Quickly goes 7.03mb/of 7.03mb... then just swirls the "printing" status on the printer's LCD screen, and takes 5 minutes to print...

HP OfficeJet Pro 8620 Scan to Email Function

HP OfficeJet Pro 8620 is a great value for all the features it provides. "Scan to Email" was one of the reasons i bought this printer. Even though i can make this fucntion work with my gmail and iCloud emails, i feel very uncomfortable in providing those emails credentials while setting up this funciton.
1) Does the printer store the user name/password encrypted?
2) Does EWS encrypt the password while sending it to SMTP service?
3) Does HP provide SMTP service with HP Connected or HP Support Forum (this forum!) credentials. I will feel more comfortable in using HP's username/password for this service than GMail or Apple
Your help is much appreciated.
This question was solved.
View Solution.

Hi,
If I remember correctly, the printer should offer you to save the email address to the adress book while scanning to email, I do not have any acces to the printer correctly to ensure that.
Additionally to add email addresses to the Email Address Book, complete the following steps:
1. Open the embedded web server (EWS) by clicking Printer Home Page (EWS from teh HP Officejet Pro 8620 software Or
by browsing the printer IP from your browser (Click he Ethernet or Wireless icon on the bottom of the screen to see it.)
2. On the Scan tab, click Email Address Book.
3. Click New to add a single email address.
4. Follow the on-screen instructions. The entry is added to the Email Address Book.
You may add up to 15 email addresses.
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HP Officejet Pro 8620 - set up problem with MAC OSX version 10.7.5

I have just bought a new Officejet Pro 8620 and all set up fine to a point. Problem is that when I try the HP Utility set-up and click on "Add Printer" and identify it as "Bonjour Malfunction" and select the printer from the pull down menu list, I receive the message:
"The software for this printer is currently unavailable, please contact the printer's manufacturer for the latest software".
I have already downloaded the latest software from theHP website - but stil no resolution.
Any help please would be gratefully received.

Hello @Kennynic!
Thank you for posting on the HP Forums!
I would be happy to provide some help regarding your Officejet 8620 and installing the software on the Mac. The first thing I suggest is to ensure all the HP Software is removed from the Mac. I suggest uninstalling the HP Software. After the software is uninstalled I recommend performing a "repair disk permissions" on your Mac. A repair disk permissions is a utility built in the Mac operating system designed to locate and resolve issues or errors that may cause complications when re-installing. After the repair disk permission is complete restart your Mac and try adding the printer again.
To uninstall the HP Software click here: Uninstalling HP Software
To perform a repair disk permission click here: Performing a Repair Disk Permission
There is only software available for Mac 10.10. Unfortunately there is no full feature software and driver available for Mac 10.7. You should still be able to add the printer using the AirPrint drivers. Go into System Preferences from the Apple icon and click on printer and scanner. In the printer and scanner window click the add printer icon and you should be able to add the 8600 printer via Wi-Fi and AirPrint.
I recommend checking for software updates on the Mac. To check for software updates click the "apple" icon at the to left and click on "software update". Install any HP or printer updates. After any updates you should restart the computer. and try printing.
Please post back and let me know how everything goes!
Cbert
I work on behalf of HP.
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HP Officejet Pro 8620 - Scan to TIFF?

I don't own this MFP so it's not in front of me. I'm trying to assist a client who keeps sending PDFs that are too large for our portal. If he could send as TIF/TIFF it would likely be much smaller.
I've looked at the manual and don't see instructions/options for this.
Does anyone have experience with this on this MFP? Is it possible?
Thanks!!
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View Solution.

Hello there @Frannia welcome to the forums!
I have taken a screen shot from my HP Scan (on a Windows PC), there should be the option to change the file type to a TIFF file if the Everyday Scan is selected. See what I had highlighted in yellow below. Ignore the red arrow to scan as a PDF file.
Also ensure the full feature driver and software is installed. If the driver is needed, click this link, select the operating system the printer needs to be installed on and scanned from, and download it here:
HP Officejet Pro 8620 e-All-in-One Printer Drivers
I hope this helps!
Have a great Thursday
R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP Officejet Pro 8620 e-All-in-One Printer Squeak

Just purchased an HP Officejet Pro 8620 e-All-in-One Printer,
Model A7F65A, 13 days ago. I have not used it too much, and
it's already squeaking when I scan pages from the top loader.
Not sure if there is an easy solution or if I have to return it?
Any suggestions?
Scott Faver
This question was solved.
View Solution.

Thank you. In fact, I did speak to a very friendly and helpful representative at HP. Bottom line, I returned the printer to Staples, where I bought it, and they happily gave me a new printer in the box. After I set it up and use it for a few days and will report back IF I experience a similar issue. For now, I am VERY pleased with both HP and Staples.Thank you. [Smile]
Scott Faver

HP Officejet Pro 8620 Set up

At the Set up point to Load paper. Paper was loaded and Next button pressed, it went to Calibration 0% may take 3 Min. then it goes back to Load Paper into Tray. I have repeated at least 6 times. What is going on?

Hi Wagoner58,
Sorry for the frustration, but I am glad it was a simple solution for you.
Regarding your scanning, what happens when you try to scan? Do you see any error messages?
How is the printer connected? Wireless, Ethernet, or USB?
Are you able to make copies? Copy Text or Mixed Documents. (This way we can test the printer's hardware).
In the meantime, please see these scanning guides:
A 'Computer Not Found' or 'Connection Error' Message Displays for HP Officejet Pro 8610, 8620, 8630,....
Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers.
Your Setup Poster can be found at this website, HP Officejet Pro 8620 e-All-in-One Printer User guides along with your printer's user guide.
Hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
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HP OfficeJet Pro 8620 - Will Not Set Up on Desktop

I have connected a new OfficeJet Pro 8620 to my wireless network. All Apple devices (Mac, Ipad, Iphone) can see and print to the printer without a problem. My desktop computer (HP with a Cisco Router) sees the printer to be selected for installation when I attempt to add the printer. But, then says there is an "Installation Fail". Similarly, on the HP set up software, entering the IP address of the printer results in an error (claiming that its an incorrect address - - which it is not, as I can access it throught the web server).
Spent 1 1/2 hours with tech support, and no solution. Any and all thoughts would be greatly appreciated.

Hi @lebowich
It sounds like there is something on the computer blocking the installation. Please complete the following steps and let me know the outcome;
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
In the Open box, type msiexec /regserver, and then click OK
*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
Image source
Download and run the HP Printer Install Wizard for Windows
I look forward to hearing from you and hope my recommendations are helpful
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

Officejet Pro 8620 won't print from microsoft or thunderbird

I have installed the printer drivers for my new OfficeJet Pro 8620 and am not able to print from Microsoft Word or Thunderbird. I can print from Google Chrome.
I am running Windows 7 and have already reinstalled the printer software several times.

Hello @dmcairns,
I understand that you're having printing issues with MS Word and Thunderbird on your Windows 7 computer when printing to your HP Officejet Pro 8620 e-All-in-One Printer. I would like to assist you today with resolving this issue. Now you mentioned that you have already uninstalled and reinstalled multiple times to no avail. I do believe that because you can print from certain programs on your computer that you are experiencing a driver conflict with those two programs. To resolve this issue, can I please have you run through the steps below.
I am going to have you load an alternate driver on your printer. This will not cause you to lose any functionality at all. You will not notice any difference in the performance of your printer or the capabilities. The only thing that should change, is the fact that your printer will be able to print from every program!
Step 1: Clear Temp files:
Click on your Start menu
In the 'search programs and files' box located right above Start when you click on it, type %temp% and hit enter
When the Temp folder opens, select Ctrl + A at the same time. Everything in this folder will now highlight.
Select 'delete' on your keyboard. No actual files or folders on your computer will be affected by deleting the Temp files as they are just temporary internet files. Should a file still be used by a program on your computer than you will automatically get the pop up to 'skip' the file.
Once the Temp folder is emptied, close the folder
Right click on your Recycling Bin on your desktop and select Empty Recycling Bin
Step 2: Download Alternate Driver:
Please click here to download the alternate Officejet driver package
Once the website opens, select the Download button
Allow the download to Run
Once the download is complete, an extraction will automatically occur and then the installation will pop open. Close any installation window that opens.
Step 3: Add Alternate Driver:
Click on your Start menu
In the 'search programs and files' box type %temp% and hit enter
When the Temp folder opens you will see a folder that starts with 7z.... Click on that folder to open it
Scroll through this folder and ensure that it has files that start with OJ860 files in it. You do not want to see OJ862 files. Once you verify that you're in the right folder with the OJ860 files in it, look at the top of this folder and you will see the file path. It should show something like 'local disk C - Users - Username - AppData - Local - Temp - 7z. . . . Left click on the right hand side of this file path bar and everything will highlight. Right click on the highlighted file path and Copy it.
Close the Temp folder
Click on your Start menu
Select Devices and Printers
Right click on your HP Officejet 8620 and left click on Printer Properties
Select the Advanced tab
Select 'New Driver' and hit 'next' until you see a list of Manufacturers on the left and a list of Printers on the right.
Select Have Disk on the bottom right. An 'Install from disk' window will pop open. Right click on the file path bar and Paste in the file path we previously copied.
Select OK
Select the HP Officejet 8600 and hit next
When you're brought back to the Printer Properties window, select Apply but don't hit OK
Click the General tab and rename your printer back to Officejet 8620
Select OK
Please try to print from a few different programs to verify that everything is printing properly now.
Please respond to this post with the result of your troubleshooting. Thanks for reaching out to the HP Support Forums. I wish you luck!
X-23
I work on behalf of HP
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Connecting form MAC OS 10.7.5 to HP officejet pro 8620

I am running MAC OS 10.7.5.
Have just bought HP officejet pro 8620
After initial setup wireless printing worked but then stopped and now when I try to print the computer cannot find the printer.
I have reinstalled the soft ware - both printer and computer are showing full wireless connection.
Also tried plugging in direct wire connection and still does not find the printer!!
Help please

Hello,
From the post i understand that when you install the printer it doesnt find the printer.
Could you please provide me with more details like when it stopped printing did the printer encounter sleep mode issue.
Whats the model no of the router.
When you try to add the printer to the print and scan is it identifying the printer as Bonjour Multifunction.
Try the below steps.
1- Restore network default.
2- Check if the printer name is listed under in Print and Scan under System Preferences. If Yes
3- Press the Control Button or Right click and click on the Printer icon " Reset the Printing system" this will remove all the printer in the queue.
Run the wireless setup wizard and see if you can find the router and get connected
Go to System Preferences, click on the + symbol on the Print and Scan window see if it identifies the printer.
If fails lets try using wireless direct.
Click on the wireless Direct icon and enable wireless direct, its present left side to the Wireless icon on front panel.
Click on the Wireless icon on the Mac select the Printer Name.
Now go to Print and Scan window and see if you can add the printer.
Thanks..
Although I am an HP employee, I am speaking for myself and not for HP.
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Windows 8.1 and Officejet Pro 8620

I bought a new Officejet Pro 8620 for my office and installed it on 4 machines. All of them could print but only one coupld scan. There happened to be a hardware issue and I had to return it to the store. When I went to install the new printer (the second one) the computers are not able to scan but not print. I have tried de-installing and re-installing the drivers from the disk and downloaded from HP, and nothing seems to work. I'm not getting any error messages, and I am able to add the printer and it shows up in my devices, nothing gets stuck in the printing queue, but nothing ever actually prints.
We have a secondary wireless printer (HP as well) that we are able to connect to wirelessly, not sure if that will help understand my problem.
I appreciate any help you can provide.
Thank you

Hi kmwenman,
Is this issue happening on all 4 machine that you have installed the Officejet 8620 on?
Please download and install the HP Print and Scan Doctor and let me know the outcome of each test performed. Please run this on all of the computers the printer is installed on if the issue is occurring.
You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
Click here to download and run the utility > HP Print and Scan Doctor
Is the printer connected directly to a wall outlet or a surge protector? (It is best to connect directly to the wall)
Do you have any other HP Printers installed on these computers? If so, do you still have the printer(s)?
Is this an HP laptop or a different brand?
Are all the computers running 8.1?
I look forward to hearing from you.
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HP Officejet Pro 8620

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