HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode

HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode. The sender receives an error "no answer".
When I call the fax number, if I touch the screen it will wake up immediately to receive the fax.
Printing from the computer while in sleep mode works fine.
Please advise. Im missing important faxes and can only set sleep mode to a maximum of 15 mins, so I have an alarm set to touch my machine every 15 mins. sigh...
Thank you,

Hi Willia,
Welcome to the HP Support Forums! I see when your HP Officejet Pro 8625 enters sleep mode, you are unable to receive any incoming faxes. The senders will receive a 'no answer' error. I understand your printer will wake up from sleep mode if you send a print job.
First let's go ahead and make sure the OJ 8625 is plugged directly into a wall outlet, using a power bar or surge protector can cause the printer to lose basic functionality over time. To get a better understanding take a look here: Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
Now, I would like you to update your printers Firmware, click on the link below and follow the on screen instructions:
HP Officejet Pro 8620/8625 Firmware Update
Are you now able to receive incoming faxes when the OJ 8625 is in sleep mode? If not, I would like you to contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www.hp.com/cgi-bin/hpsupport/index.pl
I hope this helps!
Thanks,
HevnLgh
I work on behalf of HP
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Officejet pro 8625 will not print

Just purchased this printer. Scanning, faxing, email to printer all works fine. When I try to print any document it spools then deletes the print job as if done but doesn't print. I have uninstalled/reinstalled, run the diagnostic test and nothing is fixing it. Very frustrating and on the verge of returning the printer to Costco!

Hello , Welcome to the HP Support Forums!
I understand that you're not able to print from your Windows Vista computer to your HP Officejet Pro 8625 e-All-in-One Printer. I would like to assist you today with resolving this printing issue. Because you are able to scan from your computer I do not believe that the issue that you're experiencing is connectivity or software related. Rather, it does sound like a driver conflict is occuring between your Windows computer and your printer. To confirm if this is the case, can I please have you follow the steps below to install an alternate print driver on your HP Officejet. You will not lose any functions by utilising this alternate driver. Step 1: Clear Temp Files: Click on your Start menu
In the 'search programs and files' box located right above Start after you click on it, type %temp% and hit enter on your keyboard
When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will now highlight.
Select the 'delete' button on your keyboard. The Temp folder contains temporary internet files. No actual files or folders on your computer will be affected by deleting the Temp files. Should a Temp file still be used than you will automatically get the pop up to 'skip' that item.
Close the Temp folder once it is emptied
Right click the Recycling Bin on your desktop and select Empty Recycling BinPlease proceed to the next step. Step 2: Load Alternate Driver: Please click here to download the Officejet driverOnce the download is complete you may get a prompt to Run the download. If you see the Run prompt, please allow it to Run.An extraction should now occur. Once the extraction is complete an installation window may pop open. Please close any install windows. You do not want to run an installation.Next, click on your Start menu. In the 'search programs and files' box type %temp% and hit enter on your keyboardWhen the Temp folder opens locate the 7z folder. Click on this folder to open it. It should include files that say OJ860At the top of this folder you will see a file path bar. It may show something like 'Computer- Local Disk C - Users - AppData - Local - Temp - 7z . . . ' Left click on the right hand side of this file path bar at the top. The file path should now highlight.Right click on the highlighted file path and select CopyClose the Temp folderClick on your Start menuSelect Devices and PrintersRight click on your HP Officejet Pro 8625 e-All-in-One
Left click on Printer PropertiesLeft click on the Advanced tabLeft click on New DriverWhen the New Driver window opens please hit 'Next' until you see a list of Manufacturers and PrintersClick on the 'Have Disk' button on the bottom rightWhen the 'Install from Disk' window opens, simply right click on the file path bar and 'Paste' in the file path we previously copied.Click OKWhen prompted choose the HP Officejet 8600 Printer and click 'Next' until the Add Driver window closesUnder Printer Properties select Apply, but don't hit OKSelect the General tabRename your printer back to HP Officejet Pro 8625 e-All-in-One
Hit OK Now that the alternate Officejet driver has been loaded, please test printing to confirm if the printing issue has been resolved. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. Good luck!

Paper drawer on Officejet Pro 8600 will not close

The paper drawer on the printer will not close. It goes in approximately one inch and is blocked by something at that point even though I cannot see or feel anything strange.

Hi @connied46,
Welcome to the HP Forums!
I noticed that the paper drawer on Officejet Pro 8600 will not close. I am sorry to hear this, but happy to help!
Please see this post, Re: Officejet Pro 8600 Plus ...paper TRAY wont close all the way? By my colleague @Gemini02.
If the post does not help, please call our phone support at 800-474-6836 to get your printer serviced. If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector.
Best of luck!
RnRMusicMan
I work on behalf of HP
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HP Officejet Pro K5400 - will NOT print on both sides

I recently built a new computer and everything is working great, EXCEPT one thing...when trying to print on both sides using Google Chrome, Microsoft Word, or another program it gives me the error message below. My previous computer had Windows 7 installed as well and my HP Officejet Pro K5400 had no problems printing on both sides of the paper. I tried using the Starter CD that came with my printer, but unfortunately since it wasn't for Windows 7 (only for Windows XP and Windows Vista) it will not install it. I also went to HP's website to downloaded the latest drivers. I was able to download them, but it hasn't fixed my problem. By the way, I do have a duplex unit on my prtiner (in case you're wondering). I'm not sure if my duplex unit still works, or if it's something else. If there are any solutions that you can give to fix this problem, I would be very appreciative. The error message is below:
Automatic Two-Sided Printing Module Missing
The document has been configured to print using the Automatic Two-Sided Printing Module but the module is not installed in the device.
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Hi,
First remove and re-0attach the duplex accessory at the bak of the printer to enure it is well seated:
http://support.hp.com/us-en/document/c00845167/
Next ensure the duplex unit is set as installed within the print driver by entering the Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
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Now try printing on both sides and check for any difference.
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

Officejet pro 8600 will not connect to wireless network

I have an new Officejet Pro 8600 that I am trying to set up. I have run the the wireless network setup wizard multiple times. It recognizes the wireless network router asks for the WEP code and then thinks for about 5 minutes before returning a message: "Unable to connect to the network"
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One of the reasons that we purchased this printer is for the wireless capabilities. If it will not conect to the web then it may be going back.

Hello,
Based on the provided details, I believe the issue have something to do with the wireless security settings of your router.
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http://www22.verizon.com/ResidentialHelp/FiOSInternet/Networking/Setup/ActiontecMI424/125511.htm
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Please let me know of any change,
Shlomi
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If my post resolve your problem please mark it as an Accepted Solution

HP OfficeJet Pro 8620 - Will Not Set Up on Desktop

I have connected a new OfficeJet Pro 8620 to my wireless network. All Apple devices (Mac, Ipad, Iphone) can see and print to the printer without a problem. My desktop computer (HP with a Cisco Router) sees the printer to be selected for installation when I attempt to add the printer. But, then says there is an "Installation Fail". Similarly, on the HP set up software, entering the IP address of the printer results in an error (claiming that its an incorrect address - - which it is not, as I can access it throught the web server).
Spent 1 1/2 hours with tech support, and no solution. Any and all thoughts would be greatly appreciated.

Hi @lebowich
It sounds like there is something on the computer blocking the installation. Please complete the following steps and let me know the outcome;
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
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Hold down the Windows Logo key on the keyboard and the 'R' to open the run box
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*Note: there is a space between the c and the /
If you have any difficulty with this step, please use this link to perform it another way. Restarting Windows Installer
Run Disk cleanup from Accessories\ System Tool < How to Delete files using Disk Cleanup
Download and install the latest version of Adobe flash player http://www.adobe.com/support/flashplayer/downloads.html
Perform a clean boot > How to perform a clean boot in Windows
Download the following SP40669 File Download - if this does not download and or install please proceed to the next step.
Turn off the Real-Time Scanning and Firewalls; The image below is a McAfee example, if you have a different antivirus program and need help disabling Real-Time Scanning and Firewalls let me know.
Image source
Download and run the HP Printer Install Wizard for Windows
I look forward to hearing from you and hope my recommendations are helpful
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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Thank you so much for responding. After (3) HP printers all having the same difficulty and support not knowing what the problem was, (also many hours with Support) I determined it was the printheads also. The printheads don't seem to last very long and can be more costly than the printer itself if you have to keep replacing them. I changed over to a laser jet. No printheads needed. And I have not had any problems so far. Just need to replace the ink cartridges when they run out. I have the HP Color LaserJet CP1518ni.

HP Officejet Pro L7580-Will not print black ink after I have replaced cartridge.

I Have an Officejet Pro L7580. It worked fine until I replaced the black ink cartridge. After replacing it I cannot print in black. I printed 1 or 2 sheets when first replaced-then it stopped (only the black will not print). After a hard reset it printed 1 or 2 sheets then stopped (printing the black). The quality test page did not print any black and there were globs of black ink on the page. The color prints fine and it show a full black cartridge. Followed multiple troubleshooting steps, to no avail.

Hi melissaccss,
I see you have replaced a cartridge and can no longer print black ink. I appreciate the troubleshooting you have done so far, but please take a look at the following document to see if you have done all that can be done; Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c01957673.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Officejet Pro 8600 will not print multiple copies

When I first set up my HP Officejet Pro 8600 I could print multiple copies. Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages. I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
My OS is Window XP Home
The printer is connected via network.
I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
This question was solved.
View Solution.

Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
HP Officejet Pro Full Feature Software and Driver
How to Assign Alternate Print Drivers in Different Versions of Windows
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Officejet pro 8600 will not print card stock

I just purchased the Officejet Pro 8600 and cannot print card stock. I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support. There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2. Any suggestions? I print card stock regularly.

Hi breannemk,
Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
Please reply back with the requested information so we can begin troubleshooting.
Thank you,
HevnLgh
I work on behalf of HP
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP OfficeJet Pro 8600 Will Not Print Wirelessly

Hi. I have read other threads on this forum with suggested fixes from HP employees and tried them. I have run the tool which found no errors. My firewall is off. I have installed the latest Adobe and uninstalled then reinstalled the printer software. I have followed instructions in book re: turning off computer, router, printer, etc. I can see the IP address for the printer in IE.
Still, this brand new printer will not print wirelessly or otherwise from my hp laptop. VERY frustrating. I have spent hours trying work arounds for a brand new computer. I would greatly appreciate a response regarding how to resolve this problem. Thank you.

I have seen cases where a troubled install went through flawlessly after the computer was reimaged. That may be an option to consider.
I did want to make sure that you had the most current firmware version and it looks like you do.
Before a reimage, you could uninstall Officejet Pro 8600 programs (if there are any) and download and install the drivers for your printer from hp.com. Click here for the HP Officejet Pro Full Feature Software and Driver. By doing this, you would have the most up-to-date drivers. Sometimes a download will work where a disk does not. It you do decide to reimage, I highly recommend the above download for the installation.
Let me know what happens.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

HP OfficeJet Pro 7600 will not complete Scan Feed/ Cannot Install Scan Software for Prompt

HP OfficeJet Pro 2 issues
1) Select Scan thru feeder, paper starts, the stops, does not complete scan. Can I reset?
2) Used to have desktop Scan Icon, updated to Windows 7 - 64 bit, no longer have the Scan Icon for desktop
I love this printer. Certainly would like to continue Scanning when needed.
Sincerely,
[edited email address by moderator]

Hello AnnaY,
Welcome to the HP Forums.
I see that you are having a few issues when it comes to scanning and paper feed issue from the ADF.
I do have some troubleshooting steps that we can try in the attempt to resolve this issue.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
I also suggest that we do a complete uninstall and then a reinstall just in case an update was done that changed either the software for the printer or a Windows settings.
Please remove the usb cable from the printer and the computer and leave it disconnected until further notice.
The next step is to click on the following link and follow the instructions for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the computer. When the computer is back up and running, please make sure that any firewalls or anti virus protection is temporarily disabled.
The next step would be to install the HP Officejet Pro Full Feature Software and Driver. Save the download to your Desktop to that it creates it's own icon. This will make it easy to find. Follow the instructions and please do not connect the usb cable until prompted to do so.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HP Officejet Pro 8630 will not install In Windows 8.1

Error 5: Failed to add port monitor HP Discovery Port
Monitor (HP Officejet Pro 8630)
When I try and install the printer the software hangs up after the first page with this error message and it will NOT go any further.
On my Windows 7 Laptop it went right on without any problems.
I'm about ready to take this one back to the store and DEMAND my money back.

Hello there @FIRSTLIONHEART ,
After doing some research for you, I have found another community member with the same issue who's issue was resolved within this thread.
Please click this link to see their solution and try the steps:
error 193: failed to add monitor HP Discovery Port Monitor (HP Office jet Pro 8600).
If this does not resolve the issue for you, please let me know the results!
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet pro 8500 will not print alignment page

Hi, I saw that others on this thread where having similar problems and I was wondering if anyone could help.
I have been having trouble with my HP Office Jet Pro 8500 Wireless (A909g series) printer with the print heads. Initially, it stopped printing in blue so I followed all of the steps for cleaning the print head ect. At one point I had removed the print head and reinserted it and at that point, I started to get the "alignmnet failed" message. I just purchased a new M/B print head, and while it now prints in blue when a test page is printed, I still get an alignment failure notice when it tries to align the print head. In addition, it does not print the full alignment page, only the top colored lines. While I can print, it always runs an alignment afterwards, again failing. I would apprecaite any help you could provide. This printer has been great until now, and I do not want to waste anymore ink trying to print and it failing the alignment everytime. I am running Windows 7 professional. Thank you.

Hello , Welcome to the thread! I understand that your HP Officejet Pro 8500 All-in-One A909a Printer is experiencing Printhead and Alignment failures. Because you have already replaced both the Cyan and Magenta Printhead (twice) and Black and Yellow Printhead in the past and the issues continue to occur over time I believe that the Printhead sensor or print system within the actual printer is going. Should this occur then print system issues, such as Alignment, Printhead, cartridge, quality, etc issues will occur and will usually become worse over time. Therefore, rather then replacing the Printheads it may be time to replace the actual printer. With that being said, there are a few troubleshooting steps that I would like you to complete to resolve this issue. To start, please click here . Once the support document opens please review all of the listed Solutions and sub-steps to ensure that all steps have been completed. Should the issue persist, then a Firmware Update may be needed on your printer. However, I do need to know what Operating System you're using on your computer in order to provide you with the correct Firmware Update. The Firmware is the internal programming within your printer. It controls what your printer does and how your printer does it. If there is a corruption within the internal programming in your machine, your HP Officejet may not respond correctly. Please respond to this post with the result of your Alignment Failed troubleshooting. Should the issue persist, be sure to include your Operating System in your response so I can provide you with the additional Firmware Update. I look forward to hearing from you!

New Officejet Pro 6830 will not print via USB connection. It scans great to PC. It copies.

New HP Officejet Pro 6830 for user to have local USB printer/scanner at desk. User runs win 7 64 bit on a network. Raninstall through setup.exe. Followed steps, connected printer via USB when it said to and it detected it and finished install.You can use HP Scan software and it scans to the PC perfectly. It will not print from any application or even a testpage from the Printer Properties page. If you go to the maintenance application it will print status and test page. If you run HP Scan and Print doctor it does it's thing, gives all Green Check marks and lets you print a test page fine, but it stillwill not print even a test page from the printer properties page (start/Devices and Pritners/right click on Officejet Pro 6830, select Printer Properties for Officejet Pro 6830 (not the Fax 6830), and click print test page. It does not seethe printer. It is a networked PC and has network defined HP network printers as well but user wanted a printer/scanner at his desk. I actually took the unit and connected to my laptop which is same win 7 64 bit platform and it does the same thing. I disable the virus protection to do the install so that is not an issue. It clearly sees and installs the printer, andlike I said the HP Scan works fine so it is connected via the USB to the PC, but it will not print. I have tried to install from the CD, and removed device and tried to install from the new downloaded drivers as well and it just does not want to print.I have conected to different USB ports, and like I said actually tried it on a different PC and had same results. Guidance certainly would be appreciated.

Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account: Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

HP Officejet Pro 8625 - Will not acknowledge incoming fax while in sleep mode

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