HP Officejet Pro cannot install on laptop via wireless

Trying to install a new HP8600 Pro Plus. I have configured the wireless on the printer, and it is connected to my wireless network, has an IP address and good signal strength. When I try to add this printer on my laptop (I have now tried several laptops), it cannot find it.
I have uninstalled the driver software, and downloaded from the HP site - reinstalled, etc. I have power cycled the printer itself.
I see a lot of posts about this same problem, but not seeing any good answers.
This question was solved.
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I worked with HP tech support today. We ended up having to change the Channel on my router from 1 to 11. Once we did that, I was able to connect to the printer. Once this was done, I was also able to connect from my iPohone via AirPrint.
YAY!!!!1

Similar Messages

HP Officejet Pro 8610 does not connect to laptop via wireless network

I have a new HP Officejet Pro 8610. It is connected wirelessly to my home network. My laptop, running Windows 7, is connected to the same network, but cannot find the printer. I have tried turning everything off and resetting the router, but still have the same issue - my laptop cannot find the printer.
I am able to email a document from my laptop to the printer using the printer's email address.
What can I do to get my laptop to find the printer on the wireless network?

Hey!
This is an issue with your wireless, you either have to get your router looked at you are looking at relocating your printer and your router so they are closer together. If you are able to connect all of your devices to the network fine when you are in the same room; Call HP Technical Phone Support.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
I worked for HP.

HP Officejet Pro 8600 Premium won't print wirelessly

Ok, I have been having this problem for about a month now and cannot seem to fix it.
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP.
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks.
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled.

I have the same problem. I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect. I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house. It works great for a few days then the computer can't find the printer. The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs. This has happened several times since I purchased it 2 months ago. I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please?

Officejet Pro 8600 won't connect to wireless with Wireless extender connected

I am trying to get an Officejet Pro 8600 to connect to a wireless network, but it will not connect when my wireless network extender is connected. Once I disconnect the extender, it connects fine. Here is the setup. I have a Netgear wireless cable gateway CG3000D with a Amped Wireless Dual Band Router (R20000G) connected to the Netgear via ethernet cable. The Amped router is setup as a wireless extender, the Netgear and Amped share the same SSID. All my other devices work just fine connecting, laptops, cell phones, and IPads. When the Officejet 8600 tries to connect with the Amped connected, it tells me invalid password. Once I disconnect the Amped, the Officejet connects just fine. Any ideas how to get the Officejet to connect to the wireless with the Amped extender connected? Thanks

Are you using the same passkey on the extended network? (It is best to)
If so I would try using different SSIDs. The printer will try to connect to the network with the better signal which might change depending on wireless interference. There is no way to force the printer to connect to one network over another if the SSIDs are the same.
One other possibility. Is the passkey the same for both 2.4 and 5ghz on the Amped Dual Band router? Most routers can be set up to have different passkeys for each band. The printer is a 2.5ghz device and will need that password the same on both the Amped and Netgear routers.
Please let me know your results. Extending networks is becomming more common. Understanding how to work with them will help everyone.
Please mark the post that solves your problem as "Accepted Solution"
Sometimes it takes several posts back and forth to get to a solution - please be patient.
I am employed by HP

Officejet Pro 8500 A909g (all in one) wireless radio not functioning

Ran network test report and received an Error message: Officejet Pro 8500 A909g (all in one) wireless radio not functioning.
the menu screen says its on and the blue light is on, but no connection.
Appears to be a hardware problem, any ideas.
Thanks

Hello Minabird4
Welcome to the HP Forums, I hope you enjoy your experience!
I understand that your wireless radio is not working on your HP Officejet 8500. This could be a hardware issue if the wireless card has failed completely, but I would like you to try the HP Support document: Performing a Partial Reset of the All-in-One. If resetting the printer as the document gets you to do does not fix the issue, it would be recommended that you contacted HP technical support for repair options.
US support link to contact options for laptops purchased in the US.
http://h10025.www1.hp.com/ewfrf/wc/contacthp?cc=us&lc=en
Outside of US support link to contact options for laptops purchased outside the US.
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
I would like to thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

Homehub 3 cannot get to Internet via Wireless

Just got BT Infinity today and everyting is great so long as I am attached via an ethernet cable.
Connecting my laptop via Wireless is frustrating. To try and diagnose this problem I have switched encryption off.The hub is set to all its defaults for IP Address ranges etc.
On the laptop I am using Windows XP SP3 and am letting Windows do the Wireless configuration.
The best I get is that it claims to be connected. IPCONFIG shows it has a valid IP address, correct subnet mask,correct DNS, and Default gateway. I check this with my other PC which is hard-wired to the router - and yes - it appears in the device list within the hub manager. So everything looks OK. EXCEPT, when I actually try to open a web page - bbc.co.uk for example in either Firefox or IE, it just sits there saying 'connecting to www.bbc.co...' or sometimes 'waiting for www.bbc.co.....'. I have also disabled the softwrae firewalls I had installed and anti-virus. So, I'm beginning to think I've got a dodgy router.
Has anyone seen this problem before? ie everything looks OK and connected, but you can't actually browse the web.
Steve
Solved!
Go to Solution.

I had connectivity problems with my XP sp3... The BT Desk software would come up with not connected then I had to go thru identifying the picture of the router I was using etc... eventually it would connect.
I removed the software and it's fine now.
The PC internal wireless card wouldn't work... PC world gave money back no probs.
The reason I knew it was the card that I had just bought was the 4 other Laptops/netbook/tablet connected all ok.
So for convenience I Installed the D-Link Dwa140 onto a spare USB port on the PC, and it was up and running in minutes.
As I say I was lucky knowing my router was ok by the fact the other machines worked.
Is there a chance you could ask your mates to come over with Netbook/laptop and try to connect to your wireless signal?
It'll help get evidence if you have to request a replacement HH3.
Edit I have posted in this thread http://community.bt.com/t5/BT-Infinity/My-wife-s-netbook-is-connected-to-infinity-but-wont-load-any/...
I mention it in case you want to have a look.... but I expect you've tried everything.... Even I notice down to removing encryption.
Please Click On any Text in Blue as that automatically links to information.
PC (NDEGR)

Officejet Pro 8500 a909n with laptops

I have a client with 2 Dell Windows 7 laptops, connected wirelessly to an Officejet Pro 8500 a909n at home. Both laptops are carried between office and home locations. They also access the office remotely from home via a VPN to a Windows 2008 R2 Terminal Server running Easy Print. The 2 laptops are identical, and the same version of the HP Printer Software is installed on both. But one of them keeps having a problem where the print queue on the laptop stops working. Documents are hung in it, and its Port IP address is different each time this happens.
Someone before me set it all up, but I am ready to do a total redo!!! What is the most reliable way to set this printer up? Will a static wireless IP address fix it? The printer itself has a fixed IP address, but that is always different from the wireless addresses showing up on the laptops.
It seems like the queue problem occurs after the laptop has been taken offsite and brought back home again. But the other one works fine after going offsite. The only difference between the laptops' offsite network is: the one with the problem has a USB-based docking station at work, and the one that works well has a Dell docking station that uses the laptop's native dock port on the bottom.
When I run the Windows 7 built-in Printer Troubleshooter, it does not find any problems besides documents stuck in the queue. When I delete all the documents out of the queue, it does not find any problems, but it still does not print. I have downloaded the HP Troubleshooter, but not used it yet.
Any advice would be appreciated.

I would suggest to try the static IP method first before doing an uninstall/reinstall. You might also want to try using the diagnostic utility I linked below.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02037530&cc=us&dlc=en&lc=en
Binary_Zen (worked at HP )
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Please mark Accept As Solution if it solves your problem

HP Officejet 8600 Cannot install software because printer is not detected on the wireless network

Hello,
recently I faced an issue with my new HP Officejet N911a: when trying to install software & drivers, I get an error "printer is not found on the network". Here is my setup and what I tried already:
- printer is connected to home wireless network (there is solid blue light on the printer etc). It has an IP address 192.168.x.x
- Windows 7 (64-bit) Lenovo laptop is connected to the same wireless network
- I don't have any MAC filtering
- I broadcast my SSID and have WPA-PSK
- I have default Windows 7 firewall
I was installing the latest drivers from HP website, but when it comes to installation, software never "sees" my printer on the network. I'm able to ping it and access from Windows explorer (by typing printer's IP address \\192.168.x.x).
I can install the printer via "Add printer", and wireless printing works fine, but in this case I'm unable to scan (error message is "Scanner communication cannot be established"). So I assume, that for scanning, I definitely need HP software.
If I connect the printer via USB to my laptop, software installs and I can scan without any issue. However, I would like printer to work wirelessly...
Does anybody have any suggestions?
Thanks!

Hi,
I don't have a similar printer to check but for few models the default scan to computer is Disabled, please don't ask me why. And we, users, have to enable this by:
Double click printer icon on desktop,
Click Manage Scan to Computer,
Click Enable
You may want to tick the last square too.
New software update may remove this option, please use HP Scan from All Programs > HP > HP [your printer] > HP Scan
Hope this helps.
BH
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New Officejet Pro 6830 will not print via USB connection. It scans great to PC. It copies.

New HP Officejet Pro 6830 for user to have local USB printer/scanner at desk. User runs win 7 64 bit on a network. Raninstall through setup.exe. Followed steps, connected printer via USB when it said to and it detected it and finished install.You can use HP Scan software and it scans to the PC perfectly. It will not print from any application or even a testpage from the Printer Properties page. If you go to the maintenance application it will print status and test page. If you run HP Scan and Print doctor it does it's thing, gives all Green Check marks and lets you print a test page fine, but it stillwill not print even a test page from the printer properties page (start/Devices and Pritners/right click on Officejet Pro 6830, select Printer Properties for Officejet Pro 6830 (not the Fax 6830), and click print test page. It does not seethe printer. It is a networked PC and has network defined HP network printers as well but user wanted a printer/scanner at his desk. I actually took the unit and connected to my laptop which is same win 7 64 bit platform and it does the same thing. I disable the virus protection to do the install so that is not an issue. It clearly sees and installs the printer, andlike I said the HP Scan works fine so it is connected via the USB to the PC, but it will not print. I have tried to install from the CD, and removed device and tried to install from the new downloaded drivers as well and it just does not want to print.I have conected to different USB ports, and like I said actually tried it on a different PC and had same results. Guidance certainly would be appreciated.

Hi , I see by your post that you can scan, but are unable to print over the USB connection. I would be happy to help you.
I have provided a document for setting Security permissions for printing to see if that will help. If the issue persists, reinstall the printer on the Administrator Account to see if you have the same results.Unlock Hidden Administrator Account and install the printer on this account: Go to your Start menu and under the 'search programs and files' box type CMD. CMD will populate as a search option above, just right click on it and 'run as administrator'. Once CMD (Command Prompt) opens, type net user administrator /active:yes and hit enter. Next, close CMD and restart your computer. When your computer comes on log into the new account that should show. It will be called Administrator and will not have a password on it. If your computer automatically logs into your account after restart than go to your start menu click the arrow beside 'shutdown' and choose 'switch user'. Now log into the Administrator account we just unlocked.Under the Administrator account, install the printer software. Test the printer. To turn off the Admin account start back at step 1 and type in net user administrator /active:no.Please let me know the outcome. If you appreciate my efforts, please click the 'Thumbs up' button below. Thank You.

How to connect HP Officejet Pro 8610 to a Laptop that's not connect to the internet

Just bought the HP Officejet Pro 8610 all-in-one for the local Historical Society. Neither the laptop nor the printer will be connected to the Internet. The printer will only be used for printing reports, scanning images, etc.
I have just removed the instruction manual to familiarize myself with the connecting procedure but I notice there are several references that require internet access.
Is there a work-around that allows me to install/connect the printer without requiring access to the internet?
Thank you in advance for your help.
This question was solved.
View Solution.

Hi,
How many computer will be using the printer ? If only one the USB (you may have to buy a cable) is the way to go. You can also use wireless direct to print but this is not reliable:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00577405
Regards.
BH
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HP Officejet Pro 8600...laptop cant find printer to set up wireless printing

I just purchased an HP officejet Pro 8600 and successfully synched it to a laptop in my office for wireless printing without a problem. Immediately after that, I attempted to connect the printer to another laptop in the office and the 2nd laptop cannot find it even when I type in the IP address manually. Both laptops are the exact same model and both laptops and printer are all successfully connected to the same router. I've tried almost everything and still can't figure out whats going on. Please advise. Thanks.

Hello-
What Operating System are you running ?? Is there any Firewalls on the second PC ?? Are you running any VPN's on the second PC ??
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

How do I set up wireless printing of my Officejet Pro 8500 on a laptop with Windows 8?

How do I set up wireless printing from my all in one Officejet Pro 8500 printer to my laptop with Windows 8?

You can set up your printer for wireless pretty easily if you have the Full Feature Software installed on your computer for your printer. The setup is done as part of the installation.
Read through below, then select how you wish to proceed. There is a video to assist - see below!
Install Printer Driver / Software
If your printer stops working (and it’s not a hardware problem), it may be due to software or driver issues. There are tools to help you diagnose the problem and help documents to guide you to success.
You might just desire extra features for your printer, or need extra tools to help with scheduled maintenance.
In many cases, you can (re)install the Full Feature Softwarefor your printer to enhance its capabilities. The HP Solution Center is an integrated part of the FFS. For e-print, you will want the e-print software.
If you have the CD that came with your printer, use that to install your Printer software -- IF the CD is compatible with your current Operating System. If you do not have the CD, or if the software on the CD is outdated, then you can use the online installation tools.
(Re)install the basic driver or HP Printer Full Feature Software or other software for your printer:
Drivers control hardware connected to the computer (wired or wireless)
Software controls the programs that interact with the User
Go to the top of the forum page to Support and Drivers
Officejet Pro 8500 Series
Enter your Printer Model information, and then go to Software and Drivers...
Enter your Operating System in the Drop-down menu... Click NEXT and Scroll down
Look for category Driver - Product Installation Software
Select the appropriate Basic Driver, e-print, or Full Feature Software, as appropriate
NOTE: You may also wish to download the Print and Scan Doctor and / or other Tools from Category - Utilities
Save the *.exe installation package(s) on your computer
Pay attention to the name and the location of the file(s) when you save the file(s). The file(s) will likely save to the "Downloads “folder.
You may remove your existing printer software with the following tool. Fixit is of particular use when the existing printer software is being replaced due to severe problems with the printing program.
Fixit -- Fix problems with programs that can't be installed or uninstalled
NOTE: If you have a recent working version of the Full Feature Software on your computer, you may opt to skip removing the existing printer software in the above separate step. During installation of your Full Feature Software, when the installer package detects the “old” printer software on your computer, the program will ask you to remove that old software: The program will then invoke an internal printer software removal program that is written to remove printer software. Once most of the old printer software is removed, you will be asked to Reboot your computer and log back in. After you log in, the final bits of the old printer program(s) are deleted and the new software will be installed. Depending on your system, the whole uninstall and install process might take as much as eight to twelve minutes.
Remember to Install the programs from Category Utilities first, if applicable, as these are smaller in size.
Install the downloaded Printer Software package last.
If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, Select ‘run as Administrator’ and install.
NOTES:
If using: Download and install the driver software before connecting a USB cable.
After the initial installation is complete, be sure to check for and install any relevant updates - check Category - Update. The Updates are important and can mean the difference between software that works as expected and software that does not work.
You may also wish to check for a Category named Firmware. Installation of any package in this Catagory is personal choice and must be based on the contents in the package and whether or not your printer is working as expected.
Extra help for setting up your Wireless Printer:
Reconfiguring your printer
Troubleshooting Your Printer - Network
Video Help for installing your Printer:
Downloading and Installing a Full Solution Driver in Windows 8 Using a Wireless Connection
Kind Regards,
Dragon-Fur

OS x 10.10.4 HP Officejet Pro 8610 Install Problems

I have Mac OS X 10.10.4 Yosemite and I'm trying to install an HP Officejet Pro 8610. I've downloaded the software but it gets hung up trying to install the printer and when I try to install it manually it says device not found. Is there any issue with the fact that I have OS X10.10.4? I've spent hours trying to set up this new printer and researching what to do and I can't find any answers. Help!

Hi @Tristanndres,
Welcome to the HP Forums!
I see that you cannot print in color from Mac OS X 10.6 to your HP Officejet pro 8610. I am sorry to hear this, but happy to help!
Please try the following:
Reset the printing system. Mac OS X: How to reset the printing system.
Verify and repair disk permissions. Disk Utility 12.x: Repair disk permissions.
Then please see this print quality guide, Fixing Print Quality Problems for the HP Officejet Pro 8610, 8620, 8630, 8640, and 8660 e-All-in-One....
hope this solves your problem, and have a great day!
RnRMusicMan
I work on behalf of HP
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My macbook pro cannot connect to internet via wifi

I have a Macbook Pro 2010 OS X 10.8.3. I cannot connect to internet via wifi (Air por). My Macbook Pro does not recognize my network and when I select it from the list of network it asks for my network password. when I type in my password a dialog box gives me timeout error. Please could anyone help me. I am using ethernet for my connection at the moment. Do I need to reset my macbookpro? if yes, what will happen to my applications and operating system (mountain lion)?
Monireh

When you use the Airport utility what happens?
What is in the System Preferences control panel for Network settings?
http://www.apple.com/support/airport - there is a forum just for Airport Community
Airport Express FAQ
http://support.apple.com/kb/HT1515
Wi-Fi Setup Considerations
Things to consider before you begin
Start with a plan for the physical layout. Depending on whether you have an existing Wi-Fi network, or if you are using your AirPort Express as a standalone Wi-Fi device, there are several options available for you to choose from.
When using Ethernet, Cat6 cable is recommended.
The layout you choose should take into account environmental factors such as physical access, location, range, radio frequency interference, etc.
You will need to consider what AirPort Utility settings to adopt.
You will need to know whether you are using an AirPort Express (802.11b/g) or an AirPort Express (802.11a/b/g/n).
If you will be using more than one Wi-Fi base station, it may be helpful to read the article Extending the range of your wireless network by adding additional Wi-Fi base stations.
AirPort Discussions
Discuss your AirPort Base Station, Time Capsule and Wi-Fi questions with fellow community members.
More
Direct you to the proper forum for MacBook :
MacBook Series Forumshttps://discussions.apple.com/community/notebooks?view=discussions
Mac OS X Forums
https://discussions.apple.com/community/mac_os?view=discussions
http://www.apple.com/support/macbookpro

HP Officejet Pro 7580 networked & not printing via PC or Mac

I have a hp officejet pro 7580 and I'm unable to print. I'm unable to communicate with the printer via Mac or PC. I have added the printer again and downloaded a recent update via the PC. I have restarted the ethernet router and the printer, still not printing. I have had this problem before but it "magically" started printing. Now the communication problem is back and I need help! On the PC (HP Officejet Pro L7500) shows the port in the print que address so it does see it but there is a printing error. I have an iMac (intel) running Mac OS 10.5.4 and a PC running XP Pro We have had the printer for about 3 months and this has happenned twice before. I am able to print an "Self Test Diagnostic Page" from the Mac. But any other document results in a communication error.
The first time I reloaded the software on both computers and it still didn't work then later it worked and later it happenned again and then worked days later.
Now, I've tried a "fixed IP address: 192.168.173; Subnet mask: 255.255.255.0; default gateway 192.168.1.2; Configuration source: manual; DNS Server: 192.168.1.2; Link configuration: 10TX - half (network printing). It was working for awhile.
Now, It is back again communication error (not printing), why is this happenning? Please, please help! Thanks.

Hi,
Follow the link below to solve the issue :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01849855&tmp_task=solveCategory&cc=us&dlc=en&la...
I work for HP but my posts and replies are my own.
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HP Officejet Pro cannot install on laptop via wireless

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