HP OfficeJet Pro K5400 no longer prints Cyan and Yellow all of a sudden. Please help..

Officejet Pro K5400 Cyan and Yellow just stopped working at the same time (very strange). I've read almost every post and tried almost everything including the diagnostic tests that show that everything is fine (via printer buttons), cleaning test and every other test available in the HP manual many times. The diagnostic test shows no problems and cartridges all brand new and full to max. However the diagnostic print only shows the Black and Magenta, but no Cyan, Yellow or any other color. I pulled out the print heads, cleaned connectors, soaked heads and everything else you can imagine and no luck. I must have pulled the power out and "hard reset" it over a dozen times. I can't imagine that both print heads (cyan on one, yellow on the other) just decided to die at the same time. I cant be driver/software related because I did the tests directly from the printer. The only thing I can think of is maybe cyan and yellow dried out when I took out the cartridges to take to staples with me for reference. All cartridges were out of the printer for 2 weeks or so. Any thoughts?
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I am glad your issue is resolved. Happy printing!
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet Pro K5400 - will NOT print on both sides

I recently built a new computer and everything is working great, EXCEPT one thing...when trying to print on both sides using Google Chrome, Microsoft Word, or another program it gives me the error message below. My previous computer had Windows 7 installed as well and my HP Officejet Pro K5400 had no problems printing on both sides of the paper. I tried using the Starter CD that came with my printer, but unfortunately since it wasn't for Windows 7 (only for Windows XP and Windows Vista) it will not install it. I also went to HP's website to downloaded the latest drivers. I was able to download them, but it hasn't fixed my problem. By the way, I do have a duplex unit on my prtiner (in case you're wondering). I'm not sure if my duplex unit still works, or if it's something else. If there are any solutions that you can give to fix this problem, I would be very appreciative. The error message is below:
Automatic Two-Sided Printing Module Missing
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Hi,
First remove and re-0attach the duplex accessory at the bak of the printer to enure it is well seated:
http://support.hp.com/us-en/document/c00845167/
Next ensure the duplex unit is set as installed within the print driver by entering the Control Panel > Devices and Printers.
Right click the printer icon, then click Printer Properties.
Click the Device Settings tab.
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Say thanks by clicking the Kudos thumb up in the post.
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Officejet pro 6500 no longer prints color

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Hi jjbrunoii,
Welcome to the HP Forums!
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I work on behalf of HP
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Can i force a officejet pro 8000 a809 to print black and white when a color cartrigde is empty?

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Hi kajuntwin,
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Cyan and yellow are not printing on HP officejet pro 8500 all-in-one printer A909

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Hi DavidM2,
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Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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HP Officejet 6500 Wireless will no longer print cyan

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Hi,
I have an OfficeJet Pro 8500 printer. I woudn't really need color printing. My yellow catridge run out of ink, and the printer woudn't allow me to print at all since I don't purchase a new cartridge. If it's true, quite sad from a company that is "committed to providing quality products in an environmentally sound manner".
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The Officejet Pro 8500 pigmented ink (like paint) and a separate printhead and ink supplies with plumbing to connect them. Some color ink is required to keep the printheads from clogging.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Officejet Pro 8500 A910 Not Printing & Heads won't clean.

I have an HP Officejet Pro 8500 A910. It has not been used for about 2 months until yesterday, but was left powered on. The Black, Yellow and Cyan carts were getting a bit low and my wife want to print a few dozen pages of black text. I had a HP 940 Black cart to hand so I replaced it. She printed about 2 dozen Word pages in draft format which uses less ink. They printed OK, but when she went to print more, the print got fainter with each page until they were coming out of the printer totally blank then when the cyan ran out the printer stopped printing blank pages all together. I installed new HP Cyan and Yellow carts, but the printer continued to spit out blank pages. I printed a Quality Diagnostic Page and it showed one column of blocks in Test Pattern 2 missing completely and some white streaks in at least one of the colored blocks. At this point the Ink cart levels were K=90, Y=90, M=50, C=90. The Print Head Health was KY=Good, MC=Good. At this point I ran an Alignment and the report showed all colors except Cyan which was completely missing. I had remembered from a few year ago, that this is one simple way to show if color heads were not printing. I then performed 3 successive level 1, 2 and 3 cleanings, and each time the cleaning report showed less color until only faint yellow showed on the printout. Also the alignment now only shows faint traces of yellow. I suspect the heads need to be either replaced or removed and cleaned manually. Any suggestions or advice would be greatly appreciated. Thanks very much in advance. Peter B.

Hey , Welcome to the HP forums! I hope you enjoy your stay here. I see that you are having some issues with printing from your Officejet 8500A. I can help with that. This document outlines how to troubleshoot print quality issues with your printer. If that fails then this document will assist you with cleaning the printhead. If after following those documents then the printer itself is going to need to be replaced. You can contact HP support by clicking on this link. On the next page scroll to the bottom and fill out the form. When that is completed you will find some information on how to contact HP directly. If this resolves your issues then please let others know by clicking on Accept as Solution below my post.
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This question was solved.
View Solution.

Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
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HP OfficeJet Pro K5400 no longer prints Cyan and Yellow all of a sudden. Please help..

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