HP Officejet Pro L7590 Printer - HP Solution Center does not work

I am not able to get the Solution Center suite to work because the installation has an error. I am using Windows 7 Home Premium. The printer I am installing is the HP Officejet Pro L7590.
If I go to Devices and Printers and add the printer. The driver Windows 7 driver would work, it would detect the printer and the test page and everything would be fine.
However, if I install using the software provided by HP for the L7590 it would result in an error and it would not work.
The failed driver installation is only from installing the full bundle software provided by HP, if by itself through Windows 7 it would be fine.
Because of the failed installation using HP software the HP solution center does not work.
In Devices and Printers, the printer has the yellow exclamation point requiring troubleshooting, I click on troubleshoot and no device drivers were found. In addition, I could not remove the printer. Before installing the HP software, I could successfully install the printer and there would be a green checkmark, and there would be an option to remove the printer. This leads me to believe HP has a faulty software bug that is causing the error.
I am suppose to use the HP add a printer shortcut that populated on my desktop after installing the software, the first time it would show the failure to successfully install the driver, afterwards it would not even detect my printer if it is plugged in. If I remove the usb and reinsert it, the Windows would just show the failed driver. I repeat, it failed after I install the software, it works fine without. The primary reason I want the software is to use the scanning feature.

Hello NickRT, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are having software installation issues. i would like to try and assist you.
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would reinstalling the HP Officejet Pro Full Feature Software and Driver.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Hello DakotaRidge,
I understand that you're having issues with your Officejet Pro L7590. I will do what I can to help you.
I have two documents for you to attemp for the issues you have specified.
For the paper jam message try this one: 'Paper Jam' Message Displays on the Control Panel or the Computer.
And for the ink/printing issue try: Troubleshooting Print Quality Issues.
Please let me know if this was helpful.
Thank you for posting on the HP Forums.
I worked on behalf of HP.

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Thank you
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>--Original Message--
>From: [email protected]
>Date: 23/02/2012 13:18
>To: "flat-pack"<[email protected]>
>Subj: Print icon on toolbar does not work
>HitenderPrakash [http://forums.adobe.com/people/HitenderPrakash
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Faulting module name: combase.dll, version: 6.3.9600.17031, time stamp: 0x53087867
Exception code: 0xc0000005
Fault offset: 0x0000000000005fc4
Faulting process id: 0x1284
Faulting application start time: 0x01cfe34585c8f1c4
Faulting application path: C:\WINDOWS\system32\svchost.exe
Faulting module path: C:\WINDOWS\SYSTEM32\combase.dll
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Added Info for original posting:
Windows 8.1 64 bit OS. Dell box shipped with Windows 8 and upgraded to 8.1 via the Windows store. As stated in original post, computer is Dell XPS 8700, I7 cpu with 16 gbs of RAM.
Happy to answer any more specific questions.
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View Solution.

Hi @rustyblue
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If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Say Thanks by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as Accepted Solution.
I am an HP employee.

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THANKS VERY MUCH. Your suggestion seems to be working.
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Please mark the post that solves your problem as "Accepted Solution"

HP Officejet Pro L7590 Printer - HP Solution Center does not work

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