HP OfficeJet Pro L7590 suddenly won't print yellow ink.

My OfficeJet Pro L7590 suddenly won't print yellow ink. The cartridge isn't empty. It still prints everything else. Things that require yellow ink come out a different color (ie: green comes out blue). I've cleaned the printheads several times from the "tools" menu and the report says the printheads are in "good" condition. I've also tried soaking the printheads in hot water for 5 min like was mentioned on here. Still nothing. Any suggestions?

Hi - you've worked through all the steps in the support document here? http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01957673&tmp_task=solveCategory&lc=en&dlc=en&cc...
If you have, and still see bad red and green blocks on the PQ Diagnostic page (as described in the document), you may have to replace the black/yellow printhead (even if the printhead health is reported as 'good'). You can check your warranty on that printhead here: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&lang=en&docname=c00206040
I work on HP's behalf.

Similar Messages

Helvetica Font Available for HP Officejet Pro L7590 All-in-One Printer

I have a client that needs to use Helvetica for the HP Officejet Pro L7590 All-in-One Printer, but we are not seeing this as an option.
I assume the driver doesn't provide this font? What other options exist for using the Helvetica font with this printer?
Thanks,
Jeremy

Hi,
It should be included in Full Feature software on the following link:
http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-Pro-L7000-All-in-One-Printer-series/360...
Regards.
BH
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HP Officejet Pro 8600. Won't print web pages

I have the same proplem with IE 11.0.9600 and officejet pro 8600 plus
Trying to print a mapquest map I found that it works with google chrome however!

Hello dhronek,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print from Internet Explorer.
So I can better assist you, please respond with which Operating System you are running:
Which Windows Operating System am I running?
You can try to run the HP Print and Scan Doctor. IF the Doctor finds an issue, it will troubleshoot it for you. If the Doctor comes back with no issues, this could be an issue with the version of Internet Explorer you are using and this is why it works with Chrome.
Thanks for your time.
Cheers,
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W a t e r b o y 71
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Officejet Pro 8500 A909g Wireless suddenly won't print yellow; no error messages

Is it possible that a printhead needs to be replaced even when Diagnostics Pages all say "Printhead health: Good"? I don't have any error messages. There are no obvious white lines through the colored blocks on test pages. In a couple of blocks on some test pages, there is one, very fine, barely visible line, but it's not the same on all pages. (Today I've printed about a dozen test pages of three different kinds that have colored blocks on them, and there are no white lines like the ones shown in examples of bad test results.) I have used the tool for cleaning the printheads many, many times today and have cleaned at all of the levels. The ink level in the yellow cartridge is fine, and it's been working well until yesterday and today.
The printing of the five colored blocks on test pages is good, bright, and clear. The only problem is that the block which is supposed to be a light orange color is only pink, and the block that is supposed to be green is only blue: they are lacking yellow ink.
I haven't had any problems with the paper I've bought at Staples for six years (I also bought my printer at Staples ). The printer is six years old but has not been used hard. I use it regularly for a page or two a few times a week, so the printer isn't sitting idle for weeks at a time.
I read something in "help" information about using a straight pin to gently remove excess adhesive from the nozzle of a new ink cartridge, which didn't apply to my cartridge, but I decided to experiment anyway by pushing a pin through the nozzle of the partially-used, yellow ink cartridge, The test page I printed after that is the page with just four colored blocks on it rather than the five blocks on a different test page. This is the only time in two days that the yellow ink has printed. However, it printed in a wide horizontal band a little streaked with gray in the middle of the block. Then there are fairly wide white bands (no ink) both above and below the wide yellow/gray streaked band in the middle, and there are very narrow, yellow, horizontal strips printed along the very top edge and the very bottom edge of the block. In other words, the sequence of horizontal printing in this block only is: narrow yellow strip, wide white band, very wide yellow/gray streaked band, wide white band, and narrow yellow strip.
It seems this might mean that some yellow ink actually got through after I'd poked the pin into the center of the nozzle of the partially-used ink cartridge? However, when I tried printing the same test page again, there was no color, no ink showing at all where the partially-printed, yellow block had been on the previous test page. There was only a totally blank, white space where the yellow test block was supposed to be. The blue block, the red/pink block, and the black/gray block all printed well.
When nothing solved the problem of yellow ink not printing, I replaced the partially-used, yellow cartridge with a new yellow cartridge, but that didn't make a difference either: the yellow ink is still not printing. Yes, I use genuine HP ink cartridges. I buy new ones whenever I need them -- never refill them or use any other brand but HP.
I used the alignment tool once to fix some slight wavering in the lines on a test page. The lines are now perfectly straight.
I apologize for being so wordy, but I wanted to send all of the details that might help diagnose the problem. I read other questions and answers in the forum about yellow ink not printing, but while there were some similiarities, none of them was 100% exactly like my experience with the problem. What shall I try now? Thank you for any suggestions.

Good day.
Can try the steps in this document?
http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay?javax.portlet.begCache...
Although I am an HP employee, I am speaking for myself and not for HP.
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HP Officejet pro 8500 A910 won't print wirelessly

"An error has occurred. (devInfoPage-503)".
I've had my Officejet pro 8500 A910 for less than 6 months. It was an easy set up and printed and scanned perfectly for at least 2 months. I use a wireless connection from my laptop which is running Windows 7. Then a few months ago I started having problems scanning wirelessly from the printer pad, it would tell me that there was no computer connected. If I went to my laptop and went into the HP Document Manager it would scan the document and save it to my laptop just fine. And I could still print - the laptop had no problem finding the printer.
About a month ago I had a really big print job for work. But I figured this was a sturdy printer and could handle it. Towards the end though the printer would stop printing for no apparent reasoning with the keypad just showing the spooling circle and saying "printing". The only way to get it to actually print was to unplug the computer, delete the print job and start again.
Then for a while I had to do that every time I wanted to print, even after the "big print job" was long over, and still no scanning from the printer (will scan from the laptop).
I've tried several times uninstalling and reinstalling the software. I've checked to make sure the printer is included in the "home network".
Today I reinstalled the software at the Control Panel on my laptop I get the green checkmark meaning the printer is set up and ready to go, but when I try to print a self test page I get this message "An error has occurred. (devInfoPage-503)". Any help in solving this problem would be much appreciated. Thank you so much for your time.

My Office jet has printed fine wirelessly for 6 months but started to not recognise the computer. re starting worked for while but now it will not recognise the computer at all. The computer says Scanner communication cannot be established and the printer says it sees the computer.
Why did it work but now won't?
Thanks,
Billy

HP Officejet Pro 8600 - Now won't print in Black Ink Only!

Hi! After previously owning the Hp Officejet 8500a pro and experiencing numerous issues related to the 'Black Only' printing! We then decided to scrap the HP Officejet 8500a and move on to a new printer! We did a LOT of research into the new printer and at the time of purchasing the 8600 around August 2012 last year, we found no online content of similar issues relating to the 8500. We even contacted Live HP support to check if the 8600 would print in Black Ink Only with the colours cartridges levels at empty. The HP live chat representative informed us the printer WOULD indeed print in black only with all COLOUR cartridges installed and empty. Since we bought the new 8600, we have replaced just the Black setup cartridge with a Genuine HP Black 950xl. A few days ago all colours where at about 10% levels, apart from the yellow which then ran empty. We have been printing in Black Ink Only with the following message appearing, since the yellow ran out: "Yellow Cartridge out of ink, click continue to print in Black Ink only" As of this morning, the below message appeared with no option to print ink black only! "Depleted cartridges must be replaced to resume printing" The Yellow and now Magenta where out of ink, with no option but to purchase both cartridges, we replaced them and ran off 8 order sheets in Black Ink Only. Both cartridges where replaced with Genuine HP. Directly after printing these 8 pages, the current Ink Levels are now: Magenta - 100% fullCyan - Has now ran out with a Red X (Annoying!!!)Yellow - Is showing a 10% Ink level with a brand new cartridge installed!!!Black - 40% full 1. Why am I no longer able to print in Black Ink Only with the empty colour cartridges installed?2. Why is the Yellow showing 10% full with a brand new ink cartridge installed full of ink? Does anyone have any advice on how to resolve this, I would very much appreciate some imput. Kind RegardsKev Challis

I know it won't print without a cartrige. I was trying to explain that this "problem" is one that needs to be prepared for in advance by not having empty cartriges installed. I am not trying to find a way around the way the printer is made to function. My printer came with the color cartriges that I plan on having for a long time because I rarely need to print anything in color. The link Jason posted clearly states that this printer, being a IIC, needs all cartriges installed in order for it to print. Here is the section: For example, a driver color setting (by selecting "print in grayscale with the black cartridge only" in printing preferences) specifies printing using only black ink. In addition, many IPH printers can operate in "reserve mode," which allows the user to continue to print with just the black cartridge when the color cartridge is removed or not installed. In HP IIC systems, all supplies are required to be installed in the printer for the printer to function. (empahsis mine) Why it needs all supplies installed to function? I don't know and don't care. Why does it not print with empty color cartriges installed (the first question of the person that started this thread)? I don't know and it doesn't really matter. Have one set of color cartriges on reserve in case one of the ones you have runs out of ink. Don't want to hassle with this "problem"? Own another printer that is not an IIC inkjet printer.

My HP OfficeJet Pro 8500a Plus won't print. Paused queue cannot resume. 'Doctor' fails to solve.

As a Windows 7 Admin user I can print to the HP OfficeJet Pro 8500a Plus but other users cannot. Their prints go into the 'Print Queue' and neither Resume or Restart will work. Resume merely deletes it from the queue and Restart does nothing.
Print and Scan Doctor doesn't resolve the problem. It refers to the 'stuck queue' and restarts the computer. Even then it does nothing to solve the problem.
There appear to be many instances of this problem on searching the Internet, most suggesting highly complex solutions. Surely it shouldn't be that difficult to solve.

It sounds like it could be a permissions user since the admin account has no issue printing to it.
Are the other users printing from the same computer, but different accounts or are they printing to the networked printer from different computers?
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Officejet Pro 8600 Plus won't print or scan wirelessly using Mac OS 10.

Mac OS 10.9
Wireless
My printer was working fine until today. Then when I used the control panel to scan a page I went through the steps and got to scanning and got the message I needed to enable "Scan to Computer" in the HP Utility. I went there and it was unchecked. Seems I had this problem every time I did a new scan job in the past. It wouldn't retain than check. So I checked it and after awhile I got the message "Communication Error" and to check my connections and if that didn't work restart my computer and printer. I did that and also restarted the router but it didn't help.
Then I tried printing from Word, which has always worked but it didn't this time. The printer icon on the right of the dock came up, bounced a few times then disappeared with nothing happening on the printer.
So I deleted and reinstalled the printer. No help. I downloaded and installed HP software and firmware updates. No help. I went through wireless setup. No help
BTW, all along I got good "Wireless Network Test" results. I says it's connected but nothing happens when I try any functions of the printer.
If I can find a USB cable I will try to see if wired works.
Any suggestions would be appreciated.

Hey @neoflyer,
I would like to assist you today with resolving the wireless printing and scanning issues you're experiencing on your HP Officejet Pro 8600 Plus e-All-in-One Printer on your Mac OS X 10.9 Operating System. You mentioned that you have powercycled the devices, reran the wireless setup, and uninstalled and reinstalled the software and drivers to no avail. I'm going to suggest a few additional troubleshooting steps to verify if this is a computer issue or a network issue.
Step 1: Gather the IP and Open the EWS:
1. On the screen of your printer select the wireless button:
2. Under the Wireless information you should see your IP address
3. Open up your internet browser on your Mac computer and in the website address bar just type in your IP address. Please do not include www.
4. After you enter your IP address in the website bar go to that website
5. If the website for your printer opens than that proves with 100% certainty that your printer and computer are 'talking' to each other on your wireless network. If the website fails to open than you have a network communication issue with your router.
If the website fails to open please powercycle your network again:
How to Properly Powercycle a Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few moments check on your computer and ensure that the internet is working. Once it is, hit the wireless button again on the printer to see if your printer got a new IP address. Using the IP address enter it in the address bar of your internet browser and now see if the website for the printer opens.
If the website for the printer opens successfully please follow the steps below:
Step 1: Uninstall Drivers and Software:
From the computer desktop, double-click the Macintosh HD, and then click Applications.
Click the Hewlett-Packard folder.
Double-click the HP Uninstaller, and then click Continue.
Select the product to uninstall, and then click Uninstall.
When prompted, type the Administrator name and Password, and then click OK.
From the Macintosh HD menu, click Users.
Click the correct user name.
Click Library.
Click Preferences.
Click and hold the cursor on the first file that starts with "HP," and then drag the file to the Trash icon on the taskbar. Complete this step for each file that starts with "HP."
Close out of Preferences.
Click the Trash icon on the taskbar, click the Empty button, and then click OK to empty the trash.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Reinstall your Software and Drivers:
1. Please click the following link to download the appropriate Mac OS X 10.9 drivers for your printer: Mac: HP Officejet Pro 8600 series Full Feature Software and Drivers
2. Once downloaded, run through the step by step screens to reinstall your network printer
3. Once the printer is reinstalled, attempt a print and a scan!
Please let me know if these steps resolved your issue. Thanks for reaching out to the HP Support Forums. Good luck!
X-23
I work on behalf of HP
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HP Officejet Pro 8600 Premium won't print wirelessly

Ok, I have been having this problem for about a month now and cannot seem to fix it.
I have an Officejet 8600 Pro Premium that I recently bought for my business to replace my old 6500. I love the printer so far but there is one problem that is extremely aggravating. Currently I have three computers connected to the printer, two running XP and one running windows 7. The ones running XP have no issues what so ever, but every few days the one running windows 7 just stops printing. In control panel I can still see the printer but the documents just sit in the print que. Same for when I try to print a test page through HPs software. The only way to get it to print again is to unistall the drivers and reinstall. Then it will print for a few days and then stop again. I don't know why this is happening only to the machine running windows 7 and not XP.
Also, whenever I try to setup e-print from the printer I get an error message saying "Unalbe to Connect: The printer could not connect to the server." I am not running a proxy or anything like that, and I'm not sure if these two problems are related.
Any help would be much appreciated. Thanks.
Edit: Also I have ink alerts set only for when I print and scan to computer is disabled.

I have the same problem. I have the officejet pro 8600 plus connected to a wireless toshiba laptop running Windows 7 64 without any issue ever. It is perfect. I bought another officejet pro 6600 premium and connected it wirelessly to a HP Elite desktop at my other house. It works great for a few days then the computer can't find the printer. The printer shows the computer on the screen and has a blue wireless signal lit up. The only way to fix this is to reinstall the software which works great for a few days and then the same problem occurs. This has happened several times since I purchased it 2 months ago. I am a realtor and this is a huge inconvenience when I need to print things out for my appointments but have to re install the programs to do so.
Any suggestions please?

Officejet Pro 8600 Premium won't print cardstock - error message of "out of paper" appears

My printer won't print cardstock, the error message says "out of Paper". I have tried 3 different types of cardstock and it won't accept any of them. It will print on plain paper. Is this machine defective? HELP...URGENT
I must be able to print cardstock. The computer was just set up today...it is brand new and purchased directly from HP.

After trying a lot of different things, for some God-only-knows reason, this is the trick that worked for me. This is really more of a hack than a true fix, but I'm not picky when it's 2 AM and I don't have any other options:
(1) In the paper tray, alternate one sheet of the cardstock paper with one sheet regular plain paper. Make sure the tray is full, but not over-full. (This HP help article says not to do that but... whatever.)
(2) In the Print dialogue box (however you can get to it) select the "Plain Paper" preset (not "thick paper" or "cardstock"). I had it on "Best" as you can see it the screen shot, but I don't think this is important.
(3) I only had a single-page document, which I needed to print 30 copies of, so I inserted a blank page as a second page in the document file (a pdf).
(4) I then made sure "Collate" was selected in my print settings.
If you have a multi-page document, maybe you will need to insert a blank page every other page... which sounds like a pain, and I feel for you.
Note: You'll need to monitor the printing closely - if ever the printer pulls two pages through instead of one, you'll need to pull the paper tray out and add a piece of paper so it's alternating correctly.
With this, I was able to print multiple copies without ever stopping. After a full day of fighting with the printer (which may or may not have included sacrifices of limbs under a full moon to the printer gods... just kidding) this was like magic.
Hope this works for you - or other people who read this thread. This is a really frustrating situation.
PS. Before I did this, I also did a full reset of the printer, which included:
1. Turning off the printer and unplugging it for a full minute
2. Printing 100 blank pages
I have no idea if this helps, but if this hack isn't working for you, this "reset" is worth a try.

HP 8500 Officejet Pro A909g help won't print

I've installed everything and the printer will scan but it won't print anything. I've updated the material. The printer went to sleep and now it won't print. When I try to print it beeps shows up in the print window and then the document disappears and it has not printed then it next to the printer icon it says printer ready. Is there anyway to keep this printer from needing to be reinstalled after it goes to sleep with my Imac? Are there any other printers you would recommend? I've use HP printers for over 10 years and quality has been great until now.
Thanks,
Renee

I installed from the CD then I took that off and installed from HP website thinking perhaps there was an update that was not on the disk that came with the unit. I was connected with the USB cable. I don't need wireless so I never set up the wireless setting for the unit. Still did not work. I ended up taking the printer back and got the HP6500 same thing was happening. I called HP and they had me reset something. There is a print driver that is not communicating between the two. Once I did the reset it did work. My old printer was so much easier I plugged in the USB cable and it worked right away. Things are getting too technical. All I want is a good printer, copier and scanner. I don't need or want the fax but that seems to be part of the units anymore.
Renee
Renee

Officejet Pro 8500 Premier won't print (Mac OSX 10.6)

The printer is detected by my computer and is able to interact with it, but it refuses to print. I restored factory settings with no luck. I downloaded the HP software/drivers for my laptop, ran setup, everything worked...still won't print. Any ideas please!?!
Thanks!
-Shawn

Hi Stonesp85,
Is there any error message pops out on printer front panel or on the PC?
Are you able to print out any self-test page like Product Status Report or Network configuration page ( in Setup -> Reports)?
this is just a quick test for your printer hardware.
to fully validate you printer hardware, I suggest you download "HP Hardware diagnostic Utility" in below link and run it:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/h...
if there is no problem found on printer hardware, please make sure that you installed the right driver, below is the link for the printer driver on Mac OSX 10.6:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-85024-2&cc=us&dlc=en&lc=en&...=
Hope it helps you.

HP Officejet Pro 8600 N911g won't print from applications from IMac OS 10.7.5

Just had a software update today, now it won't print from applications (Excel, Word, etc). I've done all the troubleshooting in the exact orders and have also shut everything down, reinstalled, turned off router, etc. Don't know what else to do. Prints out printer status report, Wireless network test results shows that no problems found, congratulation on the successful setup of your wireless printer. IP addresses on wireless and printer are similar. Looked all over forum, but couldn't find a solution. Printer is not even 2 months old. Doesn't make sense. Seemed to stop printing after we used the scanner, not sure if that is an issue for any reason. Any help would be appreciated, thanks.

Just had a software update today, now it won't print from applications (Excel, Word, etc). I've done all the troubleshooting in the exact orders and have also shut everything down, reinstalled, turned off router, etc. Don't know what else to do. Prints out printer status report, Wireless network test results shows that no problems found, congratulation on the successful setup of your wireless printer. IP addresses on wireless and printer are similar. Looked all over forum, but couldn't find a solution. Printer is not even 2 months old. Doesn't make sense. Seemed to stop printing after we used the scanner, not sure if that is an issue for any reason. Any help would be appreciated, thanks.

HP Officejet Pro 8000 Wireless - won't print an iTunes Playlist.

No matter what I do, my new OJ Pro 8000 Wireless will not print an iTunes Playlist. I googled this and found that there is at least one other HP model with the same problem and no known solution. That really blows, considering how ubiquitous iTunes is. HP should solve this.

i have about 11 of these crappy printers on my site, i think i have sent more back to HP than i have actively working.
the current issue i have is also the black printing problem, its getting to the point where im considering recommending another supplier. HP's quality have gone though the floor with the recent crap they are producing..
cartridges are fine, even though the Hp rep i spoke to blamed the issue on the cartridge, it works fine in another machine, and a new cartridge also has the same fault. the print heads are also fine & replaced & tested in a working machine, same fault. all the cleaning pages & stages made no differance.
only solution - wave good bye and post it back to HP - yet again..
come on HP you used to care about your products and your customers, but lately you just churn our any piece of rubbish.
why have you let your standard slip soo far.. why dont you care about your customers anymore.

HP Officejet Pro 8500 A909a Series - Not printing Cyan ink

Hi,
I am having an issue with my HP Officejet Pro 8500 A909a Series (about 4-5 years old) where it has stopped printing Cyan completely. I have had this issue about 2-3 months ago which was solved by cleaning the cyan and magenta print head. After cleaning the print head this time it has not solved the issue.
If I dab the print head onto a lint cloth cyan and magenta ink comes out so I don't think it's an issue with the ink getting to the printhead so have ruled dried up pipes out.
I have done the standard troubleshooting with no luck. According to the print quality diagnostics page all cartridges are at atleast 30% and above and Printhead health claims to be 'Good'.
This all leads me to believe it must be some kind of technical issue rather than physical, something wrong with the printhead chip not allowing it to dispense Cyan ink?

Hello @12MattC,
Welcome to the HP Support Forums! I see you are not able to print in Cyan ink on your HP Officejet 8500 A909a, usually you can clean the printheads and the Cyan will come back, but this time that did not help.
I would like you to make sure you complete ALL steps listed here: Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500A e-All-in... (Printer listed is the 6500, same steps apply to the 8500)
Please let me know the outcome, if you are still unable to print in Cyan ink call our technical support at 800-474-6836 to see what options they have available for you. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP OfficeJet Pro L7590 suddenly won't print yellow ink.

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