Hp officejet pro L7700 printer

Hi,
my printer (HP Officejet Pro L7700 Series) is connected via wireless router fro my laptop (windows 7). when i try printing it doe not print but it says the printer is offline. i've tried the troubleshooting through windows but it says the printer is off and to turn it on when it is already turned on.
plase help if you can
thanks
kudo points for rewards

Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Similar Messages

  • OfficeJet Pro L7700 Slow to print

    I have an HP OfficeJet Pro L7700 Series printer that is extremely slow at printing, and causing the print spooler service to pause or freeze for several minutes.
    - All the clients are running Windows 7 Professional 64-bit.
    - I have tested printing via an ethernet cable as well as wirelessly
    - I Have installed the latest driver from http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=ca&dlc=en&sw_lang=&product=2512...
    Here's exactly what I am experiencing:
    When I click print test page the properties window of the printer freezes for 30 seconds to one minute. If I move the window around it says its not responding. Approximately 1 to 15 minutes later I receive a message that the print job has been successfully sent to the printer, and then the printer prints the page.
    I have attempted uninstalling and reinstalling the software and driver as well.
    Any thoughts/suggestions/comments are greatly appreciated.
    Adam

    Hi @VexedHPUser 
    Perhaps the Microsoft Fix it utility will help;
    What it fixes
    You are unable to install a printer, connect to a printer, or print more than one job at a time
    You receive an error indicating your Print Spooler service is experiencing problems
    You receive an error indicating your is not the default printer
    You receive an error indicating: cannot be contacted over the network
    Identify if your printer is turned off
    Identify if your printer toner is low or empty causing your print job to appear faint or it does not print at all
    Identify if your printer paper is low or empty
    Identify if the printer has a paper jam which is preventing it from operating normally
    Identify if a print job that is in the print queue is preventing other print jobs from printing
    Identify if you need to update your print driver
    You receive an error stating that your Plug and Play printer %PRINTERNAME% has encountered a driver problem
    If the issue persists, I think it might be a good idea to reach out to the Microsoft Community.
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Software Conflict between HP G4050 scanner and HP Officejet Pro L7700 all-in-one

    I have a Sony Vaio pc, OS Windows 7 HmEd 64-bit (updated), using Norton 360 (updated).
    My pc and a Mac are both connected wirelessly to the Officejet Pro L7700.  My pc is connected to the G4050 with a USB cable, as the G4050 does not have wireless capability.
    The conflict is: (I initially had L7700 installed on my pc, and all was well) After installing the G4050, all worked for a while, then I go to print/scan, and receive error message that neither machine can be found, (though both are installed).  So, will uninstall and reinstall one or both machines.  It works fine for a while then, then same thing.  I've uninstalled and reinstalled 5 times in a year.  There is a conflict with the sofware of the 2 machines.  All other software on my computer works fine, and if I'm using only one of the HP products all works fine - the conflict is the software for these 2 HP products TOGETHER.
    1. Is it possible to successfully use both of these machines installed on a pc?  
    2. Do I need a patch, or how can I make this work? 
    Currently, I just have the L7700 installed and working great, but very soon I need to (again) install the portable G4050 to scan negatives and prints.  
    Please help!  I love HP products.  How can I get these 2 to work together?  If not, what else can I do?
    Thank you in advance for a prompt response. 

    Hi , Welcome to the HP Forums! I see that you cannot get your HP Officejet Pro 8600, and HP Officejet Pro 6600 printers to work on Windows 10. And, I am happy to help!  According to this guide, Windows 10 Compatible Printers, both printers are compatible with Windows 10.  So we will need to do some troubleshooting steps in order to get them to work.  Some questions for you:  To verify both printers hardware is functioning standalone, are you able to make copies using the scanner glass? Copying a Multipage Original.Do you see any error messages on the computer screen or any of the printers display screens? In the meantime, please try the HP Print and Scan Doctor, and post the results! Hope to hear from you soon!  “Please click the Thumbs up icon below to thank me for responding.”

  • HP Officejet Pro 8000 Printer series - A809 Slow Response to Word Print

    Hello,
    When I try to print from a Word Document the HP Officejet Pro 8000 Printer series - A809 Printer takes on average 1:24 to respond and print. When I go into the printer's settings and print a test page the Printer takes about 3 seconds to respond and print the document. The Printer has a Dual Side Printing add on and the optional paper tray.
    Do you know what could cause such a long delay for the printer, especially when it only happens with word and other Microsoft Works Programs?
    -Captain Kemp

    I would also like to add that I am on a Mac OS X Version 10.6.4 with plenty of processing speed and Memory in case that would be useful in helping me

  • My HP Officejet Pro 8100 printer refuses to print in color

    My HP Officejet Pro 8100 printer refuses to print in color, I have a macbook OSX 10.7. for some reason it will not print in color and I do not know what to do. please help.

    Ctopkis, Make sure you have updated your firmware. Here is the link to the lastest firmware that was posted on 02-18-2012. 
    Firmware upgrade is for HP Officejet Pro 8100 ePrinter - N811a
    Post back and let me know if this fixes the issue or not.
    -Sean
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Hp officejet Pro 8100 Printer Tray

    I have an HP Officejet Pro 8100 printer. I removed the paper tray this morning to load paper and now I can't get it to slide back in all the way. It stops about 4 inches short of closing.  I feel like an idiot! How can I have problems sliding a drawer in?  Are there any clips etc. that I should have in place, etc. that might have come off?
    This question was solved.
    View Solution.

    Hi,
    You might try lifting the front of the printer to see if anything is obstructing from your desk.  It should slide right back in.
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • After installing latest OS update I can no longer print from my iPad to my HP Officejet Pro 8600 printer.  Any suggestions?

    After installing latest OS 5.1 update I can no longer print to my HP Officejet Pro 8600 printer?   Suggestions?

    Installing the new os may have tricked one of the three devices involved.  If it used to work, it will again.
    Reboot the printer.   Reboot the router.  On the pad, general, reset, reset network connections. 
    Make sure all the devices are on the same wifi network.   Talk nice to it.

  • 'Quick Fix' for HP Officejet Pro L7580 Printer & 88XL Yellow Cartridge Popping out problem!

    After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a solution that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
    This is not the elegant technical solution I was hoping for.  However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem.  So, here it is the solution ........
    I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again.  To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
    This exercise only took 10-15 mins to do.  I feel this is a much better option than spending another $300+ on a new All-in-One  system, as well as being a good environmental solution.  If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'.  Any feedback would be appreciated.

    Try this for a Quick Fix ...........
    After reading other forum comments from people having the same problem with the yellow cartridge popping-out, combined with others who have realised that HP have no interest in compensating anyone for this rediculous example of, at best, 'bad design', or at worst 'blatent planned obsolescence', I have created a 'quick fix' that may add another 1, 2 or more years of life to the HP Officejet Pro L7580 Printer.
    This is not the elegant technical solution I was hoping for.  However, in hindsight, it may prove to be a more reliable solution than replacing the faulty part that is actually causing the problem.  So, here it is the Quick Fix ........
    I found a wooden triangular door stop that I cut to size that fitted exactly in the space between the plastic door and the offending yellow cartridge. To hold it in place, I wrapped the doorstop with 2" cellotape, then I stuck the door stop to the inside of the plastic door with double sided cellotape (double sided stick-on foam would also work well). With the doorstop in the correct place, the plastic door closed perfectly and was snug enough to apply sufficent pressure to the offending yellow cartridge, and hence stopping it from popping out again.  To make sure the plastic door does not 'fly open' with the pressure of the yellow cartridge (when it wants to pop out!), I applied another piece of 2" cellotape around the outside of the door, holding it to the body of the photocopier.
    This exercise only took 10-15 mins to do.  I feel this is a much better option than spending another $300+ on a new All-in-One  system, as well as being a good environmental solution.  If this is DELIBERATE 'planned obsolescence', companies like HP need to be more accountable for, at best, 'sloppy design'.  Any feedback would be appreciated.

  • Hp officejet pro 8610 prints solid black on scanned pdf and word doc pictures

    -HP Officejet Pro 8610
    -problem printing scanned pdf document and word doc. photos
    -My new HP Officejet Pro 8610 printed a newly scanned pdf document as an all black picture. I then printed a saved word documtent from my iMac which included a small picture. The document print was acceptable, but the picture was solid black. There were no error messages. These were, my initial tests, to check this new printer.

    Hey there @TM-10 
    Welcome to the Community
    I read through your post about your new Officejet 8610 scanning a document to your computer and printing out all black. I have a couple ideas for you to try.
    Try the steps in this guide: Unexpected Scan Output Using HP Scan Application for HP Multifunction Printers When Using OS X v10.9...
    Press the Power button to turn on the product.
    With the product turned on, disconnect the power cord from the rear of the product.
    Unplug the power cord from the wall outlet.
    Wait at least 15 seconds.
    Plug the power cord back into the wall outlet.
    Reconnect the power cord to the rear of the product.
    If the product does not turn on by itself, press the Power button to turn it on.
    Ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help.
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro 8600 Printer - help for office environment/wireless network

    I'm an HP person (i.e., laptob, printer, etc.).  Our office had a Brothers (sorry) MFC 9840 and with it we had a desktop app that would allow us to scan, copy and fax from our personal computers.  Needless to say that printer died and I bought the office an HP Officejet Pro 8600 printer. Because the aforementioned capabilities existed, the staff would like them for our new HP printer. I didn't see these capabillities on the support disk.  Did I miss it?  Can you help.  Thanks (because I can not believe the HP would put out such great products without this capability).

    Hi there,
    Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using?
    You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

  • Change sided printer back to default single sided printing on hp Officejet Pro 8600 printer

    How to change 2-sided printer back to default single sided printing on hp Officejet Pro 8600 printer.

    Hi @rdwill13 
    You can change the default back to single sided in the preferences. I can help you with this. What operating system and version do you have? Mac or Windows?
    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

  • Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on

    Hello everybody,
    the printer HP Officejet Pro all-in-one 8500 (A909a - product n. CB022A) cleans printheads every time I turn it on. This problem affects any HP Officejet Pro 8500 printer, it isn't a problem only of that one I purchased. It is an annoying and irritating bug because the printheads cleaning at each power on implies two bad disadvantages:
    ink waste (each printheads cleaning process consumes some ink);
    too much time (2-3 minutes) to get the printer ready after power on.
    I upgraded my printer with the last firmware available on the HP site (firmware ver. DLM1FN1006BR) but the bug is still present.
    At this point I ask:
    there exists a way (or procedure) to disable this unnecessary automatic cleaning at every power on?
    Can someone contact HP engineers or tell me how contact directly one of them to indicate the bug and ask a new firmware update?
    Please don't tell me to leave the printer turned on all the time or that the printheads cleaning at every power on is a normal behavior! Where is then power and ink saving claimed for this printer model?
    I hope to receive a solution for this problem. Thanks in advance to everybody will help me!
    This question was solved.
    View Solution.

    The servicing when the printer is turned on is normal and is required to keep the printheads healthy (not clogged). See here for information.
    As for power savings, the printer will automatically go into a low power mode when not printing for some time.  It is not necessary to turn the product off and on to save power.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • HP Officejet Pro 8610 Printer Not Printing

    I have been using my Officejet Pro for about a week now, and it has been working great! I have set up my e-print, successfully printed from a phone...all wirelessly.  Randomly, the printer stopped printing. It is still connected to the network, and I can actually scan documents from the printer direclty to my computer and to my email, it just wont print from my computer to the printer wirelessly anymore. It still works if I connect a USB, but just not wirelessly.  I have restarted both my printer and computer, re-configured the wireless settings, and instaled the HP Doctor that stated that it could not find any issues with the printer.  I don't get a message or anything, but when I go to the control panel and click on my printer, it says 1 document "error".  Help!  I work remotely and need a wireless printer due to lack of office space. Any suggestions?   

    John,
    Thanks for your response to my query about printing problems on an HP Officejet Pro K550 printer since upgrading to Mountain Lion.  I usually use the Duplex printing on two sides of the paper. I use A4 size paper (am based in UK); if I substantially increase the footer margins I get printing on all pages. Maybe something to do with the way the printer handles the paper in and out for two-sided printing, although you would expect the problem to then be printing on even pages, not odd. Prior to Mountain Lion, there was no problem in printing footers, but this might just be a coincidence, and it might be the printer on the blink.
    I generally only use Microsoft Office 2011 and Adobe Acrobat Pro X version 10.1.4
    Mike

  • Change print settings for email sent directly to the officejet pro 8630 printer

    HP Officejet Pro 8630 All-in-One 
    Trying to change settings for printing an email directly to the printer.
    Email prints in color on separate pages, want black & white with two-sided.

    Hi @George1978,
    Welcome to the HP Support Forums. I gather that you would like to learn how to change the print settings when sending an email to print on your Officejet Pro 8630 printer.
    To better assist you, would you please supply some additional information:
    How are you sending the print job to the printer? Are you sending it from your computer and choosing Print, from one of HP’s mobile apps, are you forwarding the email to the printer’s ePrint email address, or another method?
    What operating system are you using on the device you are using to send the print job? I have included wikiHow’s guide titled How to Figure out Your Mobile Operating System if you are using a mobile device. If you are using a computer, please click on http://whatsmyos.com/ as it will tell you what your operating system is.
    How is the printer connected (USB cable, ethernet, or wireless)?
    Thank you.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • Why won't OfficeJet Pro 8500A print Office 2010 Excel Spread Sheets?

    OfficeJet Pro 8500A prints all documents except those sent from Office 2010 Excel. Printer is default and Ready, but shows no documents in the que.

    Hello,
    I see that we are having some issue when attempting to print in colour.
    I have done some research in to this issue and I have found a document that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
    Please feel free to write me back if you have any other questions or concerns.
    Cheers, 
    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

Maybe you are looking for