HP Officejet Pro L7780 All-in-One Will Not Print Blue Ink - It Prints Pink Instead

HP Officejet Pro L7780 All-in-One -
Issue:
Blue ink will not print (It prints the color pink instead.).
Actions taken:
1.  Cleaned ink heads.
2.  Replaced ink cartrige.
3.  Reinstalled software.
Sugestions by HP customer service:
Purchase a new printer: Because the issue is software related - not reading the blue ink cartrige.
Any suggestions or advice would be very much appreciated.
Thank you for your time!
Thank you.
Sincerely,
Ryan

The cyan portion of the printhead may be clogged.  I would suggest running the diagnostics shown here.  If three levels of cleaning of the printheads does not resolve the issue you may need a new printhead.
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

  • HP Officejet Pro L7780 All-in-One Printer & Verizon D-Link wireless router. will not connect

    I have a HP Officejet Pro L7780 All-in-one and not able to get it to connect to my Wireless  Verizon D-Link Router.
    Please advise.
    aileensnider

    Let's start here.
    Printer does not maintain wireless connection.  
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&la...
    Say thanks by clicking the Kudos Thumbs Up to the right in the post.
    If my post resolved your problem, please mark it as an Accepted Solution ...
    I worked for HP but now I'm retired!

  • On a HP Officejet Pro L7780 All-in-One printer, is there a toner and where is it?

    On a HP Officejet Pro L7780 All-in-One printer, is there a toner and where is it located? I've looked in Products and Supplies and don't see it but my printer is saying that it's low or empty.

    By now, you have probably discovered that the L7780 does not use a toner but cartridges.  It actually uses 4 HP 88's.  They are black, magenta, yellow and cyan.  Usually, black is the first to be replaced.  They can be found at Staples, Office Depot and Best Buy.

  • HP Officejet Pro L7780 All-In-One printer

    I am running Windows 8.1
    The printer status OFFLINE.
    It has done this in the past and I have been able to correct it by deleting and reinstalling it (at least back when I was running Windows XP and 7.  Possibly at that time it was the DHCP issue pointed out in a previous post.
    Now however, I can remove it and when I add it back, using Control Panel, Devices and Printers, Add a Printer,  it is recognized correctly on the network (shows the IP address I know is in the printer) but when I try to send a test page, I get a pop-up saying it is OFFLINE.  When I status it, it confirms it is offline.
    There is no indication at the printers display that it is offline and it shows it is communicating with the network.

    I can’t give you more than the info in my question about the model of the printer-HP Officejet Pro L7780 All-in-One printer
    I had been using this printer for several years and this has happened a few times in that it required me to delete it and reinstall—that just does not work now. This last time was after I had upgraded to Windows 8.1 however I did that several weeks ago and it has worked okay since then…this is the first time it has stopped working on 8.1 however
    Running Windows 8.1
    I tried connecting via wireless and also switched over to wired lan but got same results (Printer Unavailable)
    Used DHCP but get the same with static ip address
    Cisco Lynksys E4200 wireless router
    Just ultimately get Printer Unavailable when I try to print or status the printer
    When I try wireless, I see the wireless icon bright blue like I expect it to

  • My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.

    My HP Officejet 6500 E709a All-in-One will not print more than one copy at a time.  This is especially disconcerting at Christmas time when you're trying to get Christmas letters in the mail!  Any help?

    The cyan portion of the printhead may be clogged.  I would suggest running the diagnostics shown here.  If three levels of cleaning of the printheads does not resolve the issue you may need a new printhead.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Officejet Pro 8620 All in One Will No Longer Scan in Color

    Hello,
    I have an Officejet Pro 8620 all in one.  I was scanning a few items last night and the first few items came out in color fine. Then all of the sudden as I continued to scan the next few images would only scan in black and white.  I cannot seem to get the scanner to scan in color again.  How can I fix this?  I did not change any settings or anything while I was scanning so I do not know why the sudden change to black and white?  I am on a Mac computer with all newest operating system etc.  
    Thanks in advance

    Hi there
    I have some more suggestions for you to try. Please try them in order I have written them in.
    Reset the printing system
    Repair disk permissions
    Restart the Mac
    Install the Full Feature Driver here: HP Officejet Pro 8620 e-All-in-One Printer series Full Feature Software and Drivers
    In addition, download this Apple driver: HP Printer Drivers v3.0 for OS X
    That should do the trick!
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro L7780 All-in-one not scanning with Yosemite

    I have searched for a workaround or fix to the scanning problem I'm having. I just bought a brand new Macbook Pro Retina and have loaded the latest printer drivers for the HP Officejet Pro L7780. The printer works ok, but I can't get the scanner to work. When I try, it says: "Failed to open a session on the device."
    I'm using the printer over a wifi connection.
    Can anyone help with this, please?!
    Thanks!
    peace,
    bart

    Hello,
    This is to anyone else who can help I have the same problem with an Officejet 6500A Plus to the same laptop. It's ....... annoying, HP says nothing and so do Apple.

  • Driver for Officejet 4500 Wireless all-in-one will not install after upgrading to Windows 8.1

    Upgraded to Windows 8.1 on Pavilion g6.  Officejet 4500 Wireless all-in-one still prints but won't scan.  Downloaded full feature driver.  Installation quit giving error message 'file cannot be found'.  Tried 'chat' sessions with no resolution
    This question was solved.
    View Solution.

    Hello bob5e,
    I am sorry to hear that you are unable to install successfully on your Windows 8.1 with your Officejet 4500 Wireless. I can see that the installation quits on you, giving you an error message. I am going to recommend trying a couple of things to hopefully make the installation successful.
    1. First of all, try installing by using The Printer Install Wizard for Windows which finds the correct driver for your unit and installs it.
    2. If that does not work, please try this next troubleshooting document step by step.
    Installation issues - The Progress Bar on the Software Installation Stops or Stalls
    I hope this helps!
    Good luck
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP Officejet Pro L7780 All N One and Eprinting

    Can anyone please tell me How to find my claim code on this thing?  I clicked on Setup and I dont have web or eprint as an option.  I dont understand it and need some help please.

    Hi,
    The HP Officejet L7780 does not support any wen services as ePrint, but only later products provide such functionality.
    You may may find that information listed within the chart below:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02814760&lc=en&cc=us&dlc=en&product=3752459#N26...
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • HP Officejet Pro L7780 all in one

    When I have finished printing I cant close the printer icon in the dock. The only way I can close it is to select Force quit.

    Bump

  • Can not find printer from computer hp officejet pro L7780 all in one

    I just recently tried to print and my printer can not be found I do not have the disk that came with the printer it is lost  and it keeps telling me it can not find printer 
    This question was solved.
    View Solution.

    What operating system?
    Download and run this utility: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-104282-2&cc=us&dlc=en&lc=en...
    What does it say?
    Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
    I am employed by HP

  • Hp officejet pro 8600 all in one prints but won't scan

    I have recently moved house and changed my wireless router from BT to Virgin.
    I am running OS X 10.9.5
    I am able to print from my mac without issue, however, it has stopped scanning. I have managed to get it to work twice on isolated instances but it won't work consistently.
    I have unistalled the software and reinstalled via the HP download page but when I open HP Scan and click scan it asks me to choose which scanner - mine is selected, it then says preparing to scan and it does that for ages until it says it can't get a connection.
    My printe r is a HP Officejet Pro 8600 All-in-one N911g - I am not bothered that much about scanning from the printer to the computer (I have tried to enable this option and it won't let me) I just want to be able to open HP Scan and press scan and it scan on my computer.
    Any advice appreciated - thank you

    Hi there @Steph390 , welcome to the forums!
    I have some suggestions for you to hopefully correct the scanning issue you are having. Please feel free to reply back and let me know the results!
    1. Try power cycling the network devices:
    Turn off the printer and computer and unplug the router for 1 minute (do not press any buttons on the router).
    Plug the router back in and wait another minute, next turn on the printer and computer.
    2. Mac OS X: How to reset the printing system
    3. Repair disk permissions
    4. Restart your computer.
    5. Re-add the printer
    Once the printer is connected on the network, follow these steps to maintain the wireless connection, normally a static IP will help out quite a bit: Printer Does Not Maintain Wireless Connection
    Good luck to you
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • HP OfficeJet Pro 8600 All-In-One Inkjet Printer

    Hello, I have an HP OfficeJet Pro 8600 All-In-One Inkjet Printer.  It started out working fine, but the touchscreen got lighter and lighter and would finally go out.  Now, I cannot see the screen at all and therefore am unable to use the printer.  I tried to delete the printer from my computer and reload the driver, but the driver requires that I use the touchscreen to initiate installation of the wireless capabilities and so forth.  Without being able to have the touchscreen light up, I am unable to see and follow the directions to hook it back up to the computer.  Any ideas?  Does HP make a replacement touchscreen for this product?  I bought this one because I have another one that works perfectly at home and was hoping to use this one at work.  Thanks in advance for any help anyone can give.
    Wayne3

    Hello there! Welcome to the forums @Wayne3
    I saw your post about how the display screen on your Officejet 8600 has gotten lighter and lighter until the display was unreadable. I have a few ideas in mind that might help you.
    Update the firmware on the printer with a USB cable plugged into the printer, and computer.
    Click here to download the firmware update: HP Officejet Pro 8600 N911a Firmware
    Try a power reset and ensure the printer is plugged in directly to the wall outlet, avoiding power bars and surge protectors. This ensures the printer is receiving full power and may help greatly.
    Press the Power button to turn on the product.
    With the product turned on, disconnect the power cord from the rear of the product.
    Unplug the power cord from the wall outlet.
    Wait at least 15 seconds.
    Plug the power cord back into the wall outlet.
    Reconnect the power cord to the rear of the product.
    If the product does not turn on by itself, press the Power button to turn it on.
    I hope the steps help you! If the screen continues to have the same problem, give us a call to see what your printer options are:
    Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assis​t.html
    Have a terrific Tuesday
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

    3 year old HP Officejet Pro 8500 all-in-one printer (haven't used it much). Keeps telling "Paper Jam" although there is no paper jammed anywhere (searched meticulously with a flashlight after watching HP's tutorial videos on how to clear paper jams). I started searching on the Internet and found a couple of related videos on Youtube that pointed me in the right direction:https://www.youtube.com/watch?v=PMFW1RRlDHEhttps://www.youtube.com/watch?v=EwbF2Vs_0gQ  I could hear a clicking noise on that area of the printer each time I turned it on, so I carefully took the black cap apart that was hidding the gear, and confirmed I had the same problem as in the youtube videos above. See picture below showing the white plastic gear part that has a large crack which causes the Paper Jam error message and renders the printer unusable. After Googling a little bit, seems like a relatively common issue and wonder why such a part like that is not made of a stronger material like metal (planned obsolescence maybe?). Does anybody know if there is a way of replacing the broken gear?  (I really care for the environment and I would like to avoid having to throw the relatively new and expensive all-in-way printer away) Thanks a lot in advance for the advice!

    Hey ,  Thanks for posting in the HP Support Forum.  I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality.  I would like to help you with this but that particular part is not replaceable.  I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
    Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards, 

  • HP Officejet Pro L7580 All-In-One printer with Windows 8

    I have the HP Officejet Pro L7580 All-In-One printer and want to use it with my new laptop that has Windows 8, but it won't accept the Starter CD (Windows 2000, XP, Vista).  Where can I get a free download to use with Windows 8?  I can print, but currently can scan.

    Hello,
    You can download the software for your product from the link provided below, after selecting the appropriate Windows 8 operating system of your computer:
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategor​y?product=2512008&lc=en&cc=us&dlc=en&lang=en&cc=us
    The link also has support videos that provide instructions on downloading and instaling the software.
    Although I am an HP employee, when I offer advice on HP Products, I'm speaking for myself and not for HP

Maybe you are looking for