HP OfficeJet Pro Software Causing PC Print Dialog Boxes To Freeze

Greetings!
I recently purchased and installed a HP Officejet Pro X476dw printer on my network.  I installed the printer using the supplied software on my Windows 7 machine.  After installation, I have been noticing that my print dialogue window boxes for Google Chrome and Adobe Reader XI (among other programs) have been taking much longer to display or become unresponsive.  This printer is set to my system default, too.  Before installation of this printer on the computer, I had perfectly normal/acceptable speeds for the print dialogue boxes.
I have the HP Printer Assistant installed on the computer as well as the other parts of the software that came on the installation CD.
Has anyone had this issue or know of a solution to get the printer dialogue boxes to function much faster?
Appreciate the help!

Hi hpgeek8520,
I suspect your question would be better answered in the HP Enterprise Business Community,  as the HP Officejet Pro X476dw Multifunction Printer is a commercial model.
My technical expertise is with consumer products and software, I am sure the commercial folks would be happy to help if you re-post your question for them to answer. The HP Enterprise Business Community is an HP Forum designed for the Commercial and Enterprise customers to help one another. I am sure you will find some HP folks there to help too.
Click here to view the Printing and Digital Imaging.  When the page opens you will see the option to 'Log in' or 'Register Now' on the right. The commercial forums are separate from the consumer boards, thus you will need to register if you don't already have a commercial account.
You may find the HP Officejet Pro X476dw Multifunction Printer page helpful while you wait for somebody in the commercial Forum to respond to your inquiry.
Best of luck.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Similar Messages

  • How to suppress print dialog box from popping up under a condition

    Greetings...
    There may be a better way to accomplish what I'm trying to do, so I'm open to outside-the-box suggestions.
    I have a pretty simple page which lists a set of statuses and descriptions of each. The user can edit these status flags and their descriptions on the page as well. When I view the page in "printer friendly" mode, I see a nice simple report of what the statuses are and their descriptions. Everything works great so far.
    In our work request system built in ApEx, there's a page where someone can view the details of a work request, including the current status. When someone clicks on the help of that item, what I'd love to do is simple show the "printer friendly" version the status page mentioned above in a pop up window. My problem is that the print dialog box automatically shows up when a page is displayed in "printer friendly" mode and I do not want this to happen in this case.
    I see the javascript code in the Printer Friendly page template which causes the print dialog box to show up automatically, but I don't want to remove it in the template just for this one case. This would suppress the print dialog box on all "printer friendly" page views and the users are used to it showing up when they ask to print the page.
    I guess I could create a custom request to pass to the master status page which would pretty much do everything that the "printer friendly" mode is doing, but that seems like a lot of work when I'm so close to using something that is built in.
    Am I not seeing some simple other way of doing it or perhaps asking too much? Any suggestions?
    Shane.

    Hi,
    I think you have to call the FM GET_PRINT_PARAMETERS and pass NO_DIALOG = 'X'.
    Something like:
      CALL FUNCTION 'GET_PRINT_PARAMETERS'
        EXPORTING
          no_dialog      = 'X'
        IMPORTING
          out_parameters = ls_params
          valid          = lv_valid
        EXCEPTIONS
          OTHERS         = 1.
      NEW-PAGE PRINT ON PARAMETERS ls_params NO DIALOG.
    * Display Table
      lr_table->display( ).
    add: Spool numbers can be found in TSP01 or in system field SY-SPONO available in the submitting program...
    Hope it helps,
    Kr,
    m.
    Edited by: Manu D'Haeyer on Sep 28, 2011 10:02 AM

  • Officejet Pro 8625 won't print.

    Recently purchase Officejet Pro 8625.  It won't print from my XP computer, USB interface.  I have connected a Vista laptop to it and it prints.
    When I send a test page to it, the print dialog box shows the print job status as "spooling", then the job disappears, but it didn't print.
    I tried downloading the 8625 basic driver from HP's site.  As I walk through the setup, when it asks me to plug in the USB cable, I can't go any further.  I don't think that the computer can see the printer.  I have another printer, and using the same USB port and cable, I can print without problems.
    Thanks for any suggestions!

    Hi,
    Try following the HP Print and Scan dovtor by selecting Fix Printing and select if that may help resolving the issue:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-135113-1&cc=us&dlc=en&lc=en...
    If that does not help resolving the issue, Click on Start > All Programs > HP > HP Officejet Pro 8620 and select Uninstall to remove the software.
    Click the Start button and then click on Run.
    Type spool into the run dialog and click on OK.
    Open the Drivers folder.
    Open the w32x86 folder.
    Next, open the 3 folder.
    Locate the HPBXPSRENDER.DLL file within this folder, right click it and Rename it into HPBXPSRENDER.OLD
    Once you are done, download and install the latest software below and check for any difference:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=bi-124140-3&cc=us&dlc=en&lc=en...
    Please let me know if that may help,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • How do I get the HP OfficeJet Pro 8600 Plus to print only black or grayscale? What is the procedure?

    How do I set my HP OfficeJet Pro 8600 Plus to print only black or grayscale?  What is the procedure?

    Hi, Looks like you have to do this from the aplications. Here is the procedure from its manual, page #36: 1. Load paper in the tray. For more information, see Load media.
    2. On the File menu in your software application, click Print.
    3. Make sure the printer you want to use is selected.
    4. To change settings, click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences.
    5. Change the paper orientation on the Layout tab, and paper source, media type, paper size, and quality settings on the Paper/Quality tab. To print in black and
    white, click the Advanced button, and then change the Print in Grayscale option.
    6. Click OK.
    7. Click Print or OK to begin printing Regards.

  • Hp Officejet Pro 8600 Premium suddenly printed very slowly from PC

    Hi, and thanks for any insights.
    I have a client with an Officejet Pro 8600 Premium, and printing to this printer over USB has suddenly become very slow.  The dedicated PC is XP with 2 GB of ram and only using 40 GB on a 200 GB drive.  The printer has two trays, with tray1 dedicated to checks, and tray 2 for anything directed to plain paper.  The printer is not connected to a network, but dedicatd to this PC.  The PC is current with updates.
    Checks print at the normal speed, and copying prints at reasonable speed, but whejn printed from the PC anything directed to tray 2 prints at a snail's pace .  This is new behavior.
    I have printed status pages and performed print head and allignment processes.  Still, this behavior persists.
    I looked i the event log and saw nothing that suggested an evident system issue.  Windows update only shows Security Essentials updates for the duration during which the slowness started.
    The PC is not acting strangly in any other way.
    Any suggestion would be helpful.

    Hi,
    The information is very general, this applies for many HP printers:
    Solution 1: Use a lower print quality setting
    Solution: Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than Normal or Draft. Draft provides the fastest print speed.
    Cause: The print quality was set to a high setting. If this did not solve the issue, try the next solution.
    Solution 2: Check the ink levels
    Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low on ink message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the ink cartridges until print quality becomes unacceptable.
    CAUTION: Wait until you have a new ink cartridge available before removing the old ink cartridge. Do not leave the ink cartridge outside of the printer for an extended period of time. This can result in damage to both the printer and the ink cartridge.
    For more information, see: Check the estimated ink levels
    Cause: The ink cartridges might have insufficient ink. Printing with depleted cartridges slows the printer. If this did not solve the issue, try the next solution.
    Solution 3: Contact HP support
    Solution: Contact HP support for service. Go to: www.hp.com/go/customercare. This website provides information and utilities that can help you correct many common printer problems.
    If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
    Cause: There was a problem with the printer.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    HP Officejet pro 8500 won't print and keeps asking for a proxy setting. Help.

    Hi,
    Can you confirm that you have an Officejet 8500a or Officejet 8500? On the 8500a model, you can set the networks proxy address and port setting from the front panel of the printer (setup>Webservices setup>proxy). If you are unsure what your proxy settings are you'll need to contact your network admin. If your network uses a proxy users name and password for all devices, you need to enter this information along with the proxy address and port in the printers embedded web server. Type the products IP address into an internet brownser window (printer must be connected to the same network as PC). Select the network tab, and than look for the proxy settings option. Enter in the information and click apply. Once the networks proxy information has been correctly inputed into the embedded web server, try printing again. If unsuccessfully, you might try reinstalling the printer software after uninstalling it. Hope this helps!
    I was an HP employee
    Reminder: Please select the "Accept as Solution" button on the post that best answers your question. Also, you may select the "Kudos" button on any helpful post to give that person a quick thanks.

  • Officejet Pro 8600 will not print multiple copies

    When I first set up my HP Officejet Pro 8600 I could print multiple copies.  Not sure when, how, or why but I can no longer print more than one copy of any document at a time regardless if it is one page or 100 pages.   I tried to update the drivers but the update failed as it said it could not uninstall the printer. When I did the error reporting it said there was no solution.
    My OS is Window XP Home
    The printer is connected via network.
    I print mainly from MS Word 2010 and Adobe PDF files and I have the same issue from either program.
    This question was solved.
    View Solution.

    Since the drivers and software refuses to update automatically, force it to. Uninstall all of the printer software and install it back using a fresh download. That will ensure that you have the latest driver and software for the printer installed and eliminate the need for updates for a while. I'll link them below. If that doesn't fix the problem with multiple documents not printing, try using an alternate driver for the printer. I'll link those instructions below. Let me know what happens.
    HP Officejet Pro Full Feature Software and Driver
    How to Assign Alternate Print Drivers in Different Versions of Windows
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

  • Constant Printing Restart on a networked HP Officejet Pro 8500 A909N Series printer

    Hello,
    I'm curious if anyone has run into this problem before.  I have a HP Officejet Pro 8500 A909n Series printer that I have setup as a network printer.  This has been accomplished through a print server.
    I installed the printer's drivers based upon the cd that came with the printer, in the box.
    The problem is that whenever a user prints, say it's a simply one page document... the printer will repeatedly print that single page until it runs out of paper.  I have stopped/restarted the print spooler.  I've rebooted the printer and the print server.  I have deleted the drivers and readded them.  I've tried installing drivers from HP's website and then installing those.  I have attempted to delete the printer from the server and start from scratch.
    When I monitor the print queue, I can see the service restart after each document prints.  I can't figure out how to get this to stop.
    Does anyone have a suggestion; or has anyone run into this problem?  I'm not sure which forum to put this in.  I chose the Networks/Wireless forum, even though this is running on a wired network with wireless disabled.
    I certainly appreciate any asistance. 
    -Craig

    It ended up being an issue with the port.  I had used the same port as the last HP printer that I replaced.  This printer needs to run on a TCP/IP port, and not an HP port.
    Problem solved.
    Oh, and it was wired, with wireless disabled.

  • My HP Officejet Pro 8600 can't print from my MacBook Air

    Hi,
    My HP Officejet Pro 8600 can't print from my MacBook Air. It keeps on showing "The printer is not connected", but the screen on the printer shows connected. I often reset the printer 'EVERY TIME" I want to use it. I also tried to turn off my laptop and printer several times before printing. If I'm lucky enough, it will work maybe for one or two prints. If no luck then I'll have to reset everything again. Sometimes I reset the printer, the printer will not show on my selection.
    This question was solved.
    View Solution.

    Hello boojoo1tw,
    Welcome to the HP Forums!
    I understand you're unable to print most times with your Officejet 8600. How is this printer connected? Wireless or USB? What is your operating system on your Mac computer? Click here to find out.
    If your printer is wireless, then I would recommend assigning a "Static IP Address" by following this HP document on Printer Does Not Maintain Wireless Connection.
    Please post your results, as I will be looking forward to hearing from you.
    I worked on behalf of HP.

  • Printing with HP Officejet Pro 8500 A909n Series Printer & Apple Air Print

    I am trying to use my IPad and print from it through Air Print.
    Has anyone had any success in printing from an IPad, using the latest Apple IPad operating system (iOS 4.2) to an  HP Officejet Pro 8500 A909n Series Printer?
    The documentation from Apple indicates compatibility with:
    HP Officejet Pro 8500A e-AiO HP Officejet Pro 8500A Plus e-AiO HP Officejet Pro 8500A Premium e-AiO
    Will  the 8500 A909n work?
    Thanks.

    Hi,
    Airprint is not supported for HP Officejet Pro 8500 A909m Series.
    Thank you.
    I am an HP employee
    **** Please mark the post that solves your problem as "Accepted Solution" ****

  • HP Officejet Pro 8600 Plus "unspecified printer problem"

    I just set up my HP Officejet Pro 8600 Plus e-All-in-One.  The set-up seemed to go okay, but when I go to the "devices" tab for "HP Connected" it has a yellow yield sign and says that I have a problem with my printer.  When I click on the yield sign symbol, the box says that "An unspecified problem was reported. Please check your printer."   When I check the printer pannel, there are no problems reported.  The machine seems to print okay, but I'd like to clear up this error that is shown.  Any ideas?
    Also, I've already done the restart and sign-off/sign-in stuff, so we can move on to second-order trouble shooting.  Thanks.
    This question was solved.
    View Solution.

    HELP!
    I am having exactly the same problem. I am simply swapping out an existing Deskjet 3512 that worked perfectly at all levels, so i KNOW i dont have router/port/network issues. eprint was and is flawless. I just plugged it back in to check and it still works just fine with eprint.
    Using my new Pro8600, I send emails to my eprint address and they seem to go...and then nothing. they just don't print.
    I get the"Officejet Pro 8600 Plus "unspecified printer problem"" message but my front panel reports no issues.
    I'm a step away from taking this back and buying an Epson.
    My experience with their support has bee stellar at a commercial printer level.
    This seems to be a very common problem and I just dont have hours to monkey around with something that should work out of the box.
    any help will be appreciated.

  • My HP Officejet Pro 8600 is randomly printing coloring sheets most often during the night!

    For about a month, my HP Officejet Pro 8600 is randomly printing coloring sheets, valentines, etc.  Usually this is happening at night!  The pages use a lot of ink!  How can I get this to stop?  Is this part of HP's eprint?? Help!

    Hi there, check out this thread for information on how to cancel scheduled print apps.
    Best. 
    If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
    If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
    I am an HP employee.

  • Hp officejet pro 8500a won't print or copy without turning off then on again

    HP Officejet pro 8500A, Will not print, copy or print received fax. HP icon on the Printer screen just spins, but never prints.  The print jobs show in the Que, but never print out. If I shut off the printer and turn it back on it will print, but after a short while it stops again. It has also asked for ink to be replaced.

    Hello pcmtgrl
    Which model of the Officejet 8500A series do you have? Typically you can find it inside the printer where you change the ink cartridges. Example: A910g, A910a, etc.
    Has anything changed recently since the problem started? Is the printer plugged into a wall outlet or a surge protector? Do you have the latest firmware installed? I also suggest running the HP Hardware Diagnostic Utility. Let me know if it finds anything out.
    Don't forgot to say thanks by giving "Kudos" to those that help solve your problems.
    When a solution is found please mark the post that solves your issue.

  • HP Officejet Pro 8500 won't print yellow. No error message. Cartridge not out of ink.

    Printer won't print yellow. No error messages. Cartidge not out of ink, but did put in a new one and still won't print yellow.

    Ok SLU87...here are some steps you can take that should help with your Officejet Pro 8500 A909g not printing yellow:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01980797&tmp_task=solveCategory&cc=us&dlc=en&la...
    Let me know if it helps or not.
    If I have helped in any way, just click the Kudos star on the left. Also, if your issue has been resolved, don't forget to select Accept as Solution

  • Officejet pro 8600 will not print card stock

    I just purchased the Officejet Pro 8600 and cannot print card stock.  I read another HP troubleshooting page and tried to run 100 copies of blank paper through to "calibrate" the printer as suggested by HP technical support.   There was a suggestion to disconnect the tray 2 paper tray but I also don't a tray 2.  Any suggestions?  I print card stock regularly.

    Hi breannemk,
    Welcome to the HP Support Forums! I understand you are not able to print card stock on your HP OfficeJet 8600, can you please let me know the Exact model of 8600 you are using as well as the Operating system you are running. Do you get error messages when you try to print them, if yes, please let me know the error messages you run into?
    Please reply back with the requested information so we can begin troubleshooting.
    Thank you,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Maybe you are looking for

  • Itunes was not installed correctly! PLEASE help!

    Hello i need help!   For the last 3 weeks my itunes is not working ' itunes was not installed correctly please reinstall error 7 ". and quicktime isen't wokring either ' pleas install apple application support here is a list of thinks that i'v tried

  • Opmn service does not start when try to start Oracle BI Services

    Hi , I was able to install OBIEE 11g on my laptop and it worked fine for two days. Today when I try to login to rpd and type my user name and password I get the error that my user name and password is not correct. I tried to restart the machine and n

  • Conversion from u0091Stringu0092 to type u0091Dateu0092

    Hi, I am fetching a date from DeliveryDate TextBox from Sales Order. I enter as 10/03/2007. As I need to fetch this value and store it in Production Order DueDate records through SDK Code.When I fetch this value from code,I get as 20070310. When I tr

  • AnyConnect 3.1 - Failed to perform required client update checks

    I upgraded to ASA 9, and asdm 7, everything went perfect except AnyConnect IKEV2 doesnt work anymore, I have a lot of errors under my event viewer: When it goes to install I get this error: Failed to perform required client update checks. Contact you

  • Server Error Related To Set Alarms

    There is another thread going about the following error message: The server responded: "HTTP/1.1 403 Forbidden" to operation CalDAVWriteEntityQueueableOperation. I have found that this is occurring for me only when I set a future event and then try t