HP Officejet Pro X47 not picking up paper

My warranty expired after one year exactly two weeks ago. Suddenly the printer has stopped printing, as it does not pick up the paper any longer. Help. The printer should still be in very good condition. The console is stuck displaying " Now Printing" with the blue circle just spinning and there is never any output.

Try the steps in this troubleshooting document.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Similar Messages

HP Officejet Pro 8500A not printing from black cartridge

This happened in an instant-no warning. I have tried all known troubleshooting and have disconnected. The cartridge is one month old - no error messages.

Hello there! Welcome to the forums @Mickgogs ,
I would recommend scrolling up to my last message about the black ink not printing. I have posted a troubleshooting guide to help resolve the issue. If the steps don't help, call HP directly to see what your options are.
Re: HP Officejet Pro 8500A not printing from black cartridge
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and if you are calling outside of the US/Canada,: click here.
Have a great weekend
R a i n b o w 7000I work on behalf of HP
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HP Officejet pro 8500a not printing black

HP Officejet pro 8500a not printing black, we put new cartridges in two times, we replaced the printer head. If I change the document to a blue color, it will print that.

Hi Martymartin,
Welcome to the HP Support forums. I gather that your Officejet Pro 8500a will not print black ink but will print blue ink.
I have included a document with trouble shooting steps to take to help resolve this issue. If the steps in your document don't resolve the issue please call our technical support at 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region please click the link below to find the Technical Support number for your country/region.
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Hewlett Packard Technical Support
Regards,
Happytohelp01
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I work on behalf of HP

Hp 7500 all in one - not picking up paper

I have cleaned the paper rollers and it still won't feed paper through

Hello meme4_2
Thank you for the clarification. Are you having problems with the Automatic Document Feeder (ADF) or the regular tray?
For the ADF I would suggest trying the ADF Does not Pick up Paper article.
For the regular paper trays I would suggest trying the Out of Paper Error article. While you may not be getting that error the troubleshooting in that article may help resolve your issue.
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When a solution is found please mark the post that solves your issue.

Drive in my Macbook Pro is not picking up dvd format.

The drive in my 17'-inch 2010 Macbook Pro is not picking up dvd format. If i put a game software or program disk it will pick this up and play... yet, if i insert a dvd or the disks that came with computer to restore to factory settings it will not... would anyone have any clue why and how i could fix this...Thanks

it sounds like your drive may be failing. You should set up an appointment with a Genius at an Apple store. They should be able to test it for you, let you know if the drive is failing.

Officejet Pro 8600 Plus ...paper TRAY wont close all the way?

My Officejet Pro 8600 Plus paper tray will not return to the proper position. This has happened TWICE now, and always about 3 weeks into using it...
I returned the first printer and replaced it with the same because we love the features and ease of use. But now, AGAIN??
I tried printing with it hanging out this time..it will print, but ....COME ON! It makes it real hard to pull out the tray that my paper lays on after printing!
I called HP support the first time, he couldnt help me. Just said replace it. There has to be something I can do a button or something? I cant see it..does anyone else know?

Zadora wrote:
Unofrtunately useless information. By trial and error I have found the only way to replace the tray is to lift the entire printer from the front at about a 20 degree angle and then the tray slides in. Very defective design. Never buy another HP.
It is possible you have a defective unit, I would suggest you Contact HP for service.
It may not be any consolation for you, but the tray works fine on my Officejet 8600 Pro Plus.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

OfficeJet Pro L7680 not printing the colour red: it comes out as brown

Running Windows XP. OfficeJet Pro L7680. Using HP inks + quality paper.
Model number CB038a
The colour red is printed as a distinct brown. All other colours/shades/tints/alignments etc are absolutely fine.
Have done the obvious: changed cartridges for brand new ones.
Cleaned printheads
Dignostic page: suggests all ok (good printhead health)
The actual quality of print is good in all respects on the test patterns other than the colour red is printed as brown.
Help gratefully received.
I've always used HP printers and this is a new one on me!

Hi wafflycat, if you reckon it's a cartridge issue then best bet is to contact HP phone support for a replacement....
Phone No.s
http://welcome.hp.com/country/us/en/wwcontact_us.html
Cartridge Warranty
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00206040
Ciara
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

Can you print from the ADF with Officejet Pro 8600 (not plus) & how to print checks in correct order

Client has Officejet Pro 8600 I(not plus) They want to print payroll checks out of QuickBooks but when they put the checks in tray 1, it pulls the check that is on the top, which happens to be the last check # in the stack. Is there a way to print where the printer pulls from the bottom of the check stack as opposed to the top. I've looked and can't seem to find the answer. QuickBooks says we should check with HP and change something in the print drivers?
So I thought it would fix it if they printed the checks from the ADF where I thought I could control if it pulls from the front or back of the stack. When we tried to print from the ADF, it pulled from Tray 1 and we weren't given the option to print from the ADF. (only Tray 1 & 2...which they don't have the 2nd tray anyway) So does this model, not being the PLUS model, not allow you to print from the ADF. (only scan, copy and fax from the adf?)
If we can't use the ADF for check printing, then how can we get the checks to print in the correct order. Meaning, the 1st check # to print should be on the check that is on the bottom of that check stack in Tray 1. Otherwise they have to count out the exact number of checks & place them in the tray. Or reverse all of them which is not an efficient either! I hope this makes sense.

Hi @kceacct ,
I see that you would like to know how to print out the checks in order. I will do my best to help you.
The ADF can be used for copying, scanning and faxing.
From the print driver you can only select the tray that you want to print from.
Changing Print Settings in Windows 8.
You would have to load the checks in order from top to bottom in the paper tray, since the printer just pulls the paper in from the top of the stack of paper.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Officejet pro 8600 Premium pick motor stalled error message

I have the Officejet Pro 8600 Premium printer. I'm getting the message "pick motor stalled" after two and a half months of stellar use with this printer. There is no paper/print jam. I'm using the same paper I have always used. Help, is this a problem with this model?

Also having this issue with an Officejet Pro 8600 Premium too. Bought it in May 2012 to replace an Officejet 7410. Running on a wireless network to a Win 7 32 bit laptop. Started getting the popular Pick Motor Stalled error after two months of ownership of the 8600. Have been able to get the printer to reset this error in the past with combinations of powering down, running diagnostics, and having the printer execute either a print head clean routine or a print printer status routine - that is up until this weekend. Trying to print tax returns so I can get them in the mail by the 4/15 deadline tomorrow and, of course, the Pick Motor Stalled error shows up again. Spent several hours trying usual tricks, this time nothing works. Finally, as a desperate last resort, I powered down the printer and completely removed the second printer tray assembly from the bottom of the printer. Powered back up running only the single main tray and that did the trick. Printing restored.For those that might conclude there was a paper jam on the machine and removing the second paper tray assembly fixed it, trust me. I have been in and out of that machine. There was no paper jam. There is some glitch in either the electronics or firmware, or both on these printers that is causing all the Pick Motor Stalled errors that the user community for this HP device has been dealing with.

IP Printing: HP OfficeJet Pro K850 not in driver list

Hi
After hours of work, I reckon I cannot solve the following problem on a iMac running Tiger 10.4.11 by myself. I installed a HP OfficeJet Pro K850 on my Mac directly trough USB, and everything worked fine. Then I decided to upgrade the whole system by connecting the printer trough a D-Link DP-G321 Print Server, in order to share the printer for the entire network. Despite everything works fine with Windows PCs, I can't get it to work with the Mac. By adding the K850 to the printer list, after typing the IP Address of the print server and the queue name, I have to choose the printer manufacturer and the model. Sadly, there is no entry in the HP list saying OfficeJet Pro K850, nor any similar printer models. I then simply tried to add the printer as a Generic PostScript Printer and print a document. I am sure there is a connection between my Mac and the printer, for the printer began to print strange texts until I pressed the cancel button on the printer. So it seems to be a driver problem, in fact the printer does not appear in the driver list, although the driver is (or should be) installed on my Mac (from the HP OfficeJet Pro K850 driver CD). How can I get the driver in that list? Appearantly, there is no "standalone" driver provided by HP, since the driver should be integrated in Mac OS X Tiger (at least that's what HP told me).
Any help would be very appreciated!

You can find this issue addressed here many times - but I guess you would need to know some background first...
There are two kinds of drivers on OS X - Carbon and CUPS. Not like on Windows, where a driver is a driver. Manufacturers of non-postscript printers mostly provide Carbon drivers, where they can specify which comm protocol it uses. Your HP driver is written for USB only. You need a CUPS driver to use the network protocols, which are all part of CUPS.
Install the 3-part hpijs driver:
http://www.linux-foundation.org/en/OpenPrinting/MacOSX/hpijs

HP Officejet Pro 8100 not printing from PC

Have a HP Officejet Pro 8100, suddenly stopped printing from PC, noticed base shaped symbol showing up above ink display, on/off button also is flashing when print is requested, checked printer status stating there is an error. Using Microsoft office 2010

Hello,
Please try the below steps..
While the printer is ON, unplug the power cord from back of the printer.
Wait for 30 seconds.
Plug in the power cord to the printer.
Wait for the printer to go silent.
Remove and re-insert the ink cartridges.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Officejet Pro 8100 - Not Printing

New HP Officejet Pro 8100 - driver installed for wireless network printing.
Printed Test Results - "No Problems Found....successful setup of your wireless printer".
However, when I try to print I can see the request in the print screen, but it says "Print file was not accepted". This is happening from the computer the driver was installed on (Mac OS X Ver 10.8.4.
When I try from another iOS device, I can see the printer, and can request the print job, It says its sending to the printer, but the job never shows up in the print que and doesn't print.
Help!!

What router? Have you restarted it?
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I am employed by HP

HP officejet pro 8100 not printing documents when asked, and slow to respond.

My Officejet Pro 8100 has allways been used wireless. It allways had a lag when asked to print and producing the document. Often the unable to connect to printer message comes up, then shortly latter it started to print.
We have now switched to Vergin Media ISP. The printere was set up to the new network as before no problem. The router is lacated downstairs by by our TV where the cable enters the house. Our 2 pc's are now wireless due to this (one windows XP and one Windows 7). Then there's Ipads etc.
Conectivity is not a problem the pcs are located in our study with the printer upstairs. My Ipad works in the Garden so theres plenty of range. All devices are on the same conection.
The problem with slow printing is now worse. Ask to print and often nothing happens. Switch printer off/on and it may print the last comand of not. It may accept the next command to print or not. Indescrimnently it may print 'misssed prints' at any time.
Basically it cannot be relied on to print when asked to, really frustrating!! The printers wireless indicator is lit its conected to the network. Any ideas as this is a real pain. Remote printing from a phone is a no go as it probably wont happen.
We need to print and it happen.

Hello @Ants9,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the slow printing issue that you're experiencing with your networked HP Officejet Pro 8100 ePrinter from your Windows computers and other devices. I understand that this issue began with your original router and now is occuring with your new network. I am going to run you through some troubleshooting steps below to resolve this issue.
Step 1: Run Print and Scan Doctor:
To verify that your printer is properly detected on your Windows XP and Windows 7 computers I would like you to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computers and 'fix printing' issues for you. Should any driver, connection, or software conflict be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you.
Please click here to download the HP Print and Scan Doctor Tool. Please download this Tool on your Windows XP and Windows 7 computers.
Once the Tool has completed, please test printing again. Should the issue persist, please proceed to the next step.
Step 2: Powercycle Network:
First, unplug the power cable to your Router
Once your Router is unplugged, turn off your printer
Next, shut down your computer
After 30 seconds to 1 minutes, plug your Router back in
Next, turn on your printer
Turn on the computer
After a few minutes the internet connection will return. Please check on your Windows computers and ensure that you're able to browse to websites before continuing. Once the network is up and running again please test printing to check the printing speeds.
Should the issue persist, please proceed to the next step.
Step 3: Update Firmware:
There is chance that corrupted programming in your printer could be causing the slow printing issue. Therefore, I am going to have you update the Firmware Version on your printer.
Please click here to download the latest programming on your printer. Once the website opens select the Download button on the top left. Follow any onscreen instructions to send the Firmware Update to the printer. This update can be run from either the Windows XP or Windows 7 computers.
Please test printing again to verify if everything is now working as it should be.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP Officejet Pro L7580 not recognized and unable to install

Hello everyone,
We purchased a MacBook Pro and for sometime we had it connected to our HP Officejet Pro L7580 using its usb connection. This MacBook Pro is running Mountain Lion software with the current printer update. We moved and relocated our printer to a more suitable room. In our house we have two routers. Our main router is Actiontec MI424-WR and the secondary router is Dlink DIR 655. The Dlink is connected lan-to-lan with Actiontec. The printer is connected to Dlink router which is downstairs. I have spent considerable amount of time figuring out why our MacBook Pro doesn't recognize this printer. We have other computers at home that runs in unix (Ubuntu) and windows (Windows 7) and those computers are able to print, scan, and fax to this computer without problems. The connections to all computers are the same which is wireless. I have read a lot post in this community and as well as HP community and it doesn't provide any solution to this problem. I am able to ping this printer from the MacBook with no problem. When I install this printer using ip method the scan option is not there. However if I bring the computer downstairs and install it using usb the scan option appears. I am thinking that HP didn't provide a driver for scan option if you're connected wireless or ethernet. But I found out that the current drivers for mountain lion for this particular printer has a scan capability. I need some help in figuring out what's going on with this. I would like to be able to scan using this laptop where I don't have to physically connect it to the scanner. I am completely lost with Mac.

Apple support:
Network Printer Troubleshooting
Reset Printing System

HP Officejet pro 8610 not connected

I have a new modem and separete Duel Router. Router is Lynksis EA3500 with 2.4 Ghz and 5 Ghz capabilities. Just bought a new HP Officejet Pro 8610 which I now have learned will only run on a 2.4 GHz system. When I connect the printer to the wireless system it shuts down the 5 GHz network. It kicks off all other devices. Those devices can join the 2.4 GHz, but can no longer even see the 5.0 GHz network. Not acceptable.
Do I need a different printer or can this be fixed? I don't understand why the printer won't run on the 2.4 but allow the laptops, desktop and TVs use the 5 GHz. Ridiculous.
I spent 1.5 hours on the phone with Lynksis first and they verified that the router is working perfectly. Then I spent 2 hours talking to HP in India and they just said sorry we will tell HP to make this printer capable for 5.0 in the future.
Not good - ready to return the printer. Any other option???
This question was solved.
View Solution.

First, I'm glad to hear the problem is solved. It also points out a significant problem with third had troubleshooting.
It also reminds me of a time when I was trying to help a customer over the phone (long before we could remotely login to client computers.) I spent a hour or so with this customer trying to figure out the answer to her problem. I eventually jumped in my car and drove over to the customer's office. In the middle of the screen was a big message that answered the problem. When I asked the customer why she didn't tell me about the message, she replied that she didn't believe that it was relavant.
I am surprised that HP even had you change the bandwidth on the router. The defaults nearly always work fine. 802.11 AC uses a wider bandwith than 802.11 G or N. The thing is, the bandwith change is all automatic.

HP Officejet Pro X47 not picking up paper

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