Hp officejet pro x476dw MFP - making awful noises

We purchased a hp officejet pro x476dw printer after alot of research and lengthy discussions with HP Canada to determine the best printer which would meet our needs. We purchased it Oct 2014 and it quite working April 2015. We had not purchased the extended warranty. The printer makes an awful noise and then freezes and will not allow a restart. We are unable to get it to power off using the on/off button and must then just unplug it. After letting it sit for a period of time to "empty it's memory" we plug it back in and let it do its restart, which takes a very long time. Then it recognizes it was not shutdown correctly and gives us a warning message. What we have noticed is sometimes the print tray with the ink cartridges seems to get stuck mid position and no matter what we do it will not move. Then there are times we cannot get the ink cartridges to engage - they remain in the ejected position. Even if we take them all out and reinsert them there is no guarentee that this problem will not reoccur. If we bypass paper tray 2 and use tray 1 (the manual bypass) we can get it to print sometimes but the print quality is absolutely unreadable. And this is after we have completed numerous cleaning cycles. I have a 4 sec video clip of the noise. It sounds like gears grinding. Can anyone please offer some insight? SincerelyAl3201

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Similar Messages

HP Officejet Pro X476dw MFP switches itself on

My Officejet Pro X476dw MFP just switched itself on. It has been off for a few days; not sleeping, off. I waited for it to do something, but it did nothing. So I started the HP Utility to check whether the settings that govern sleeping and turning off and on had been changed. They hadn't. A few minutes later the printer seemed to be preparing to print something. It displayed a message, "Preparing n ...", where n counteed down to zero, and then the paper door opened but nothing came out.
Is this expected behavior? The printer's firmware is up-to-date. It is running in a Mac environment, connected wirelessly to an Apple Airport Extreme Base Station with a fixed IP address. Two MacBook Pro's running OS X 10.9.5 and an iPad 3 and an iPhone 4S running iOS 8.3 are also connected wireless to the AEBS.
Thanks,
Richard

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Officejet Pro X476dw MFP not reachable

Hi,
out of the blue my Officejet Pro X476dw MFP turned 'not reachable' from my MacBook. Device is still connected to my Wifi network, no changes there since last use. I can print ok from my iPhone. I turned the device off and on again - no success. I turned the MacBook off and on again - same. I reconfiguered Wifi connection at device - same. I deleted printer from MacBook and tried to re-add but installation program couldn't find device. I tried to connect manually using IP address that was shown on device - 'device not reachable'.
I am running out of ideas, appreciate any help!
Thank you!
Maik.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Officejet Pro x476dw MFP

Our Officejet Pro x476dw MFP leaves a line on copied and scanned documents when we place the originals in the feeder. If we copy or scan from the glass, no lines appear on the copies or scanned documents. We have cleaned the glass numerous times. Does not seem to make a difference.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Cannot scan or copy with HP OfficeJet Pro X476dw MFP

I purchased an HP OfficeJet Pro X476dw MFP a few months ago. For about 1 month, everything was going great. Now I cannot scan or copy (although printing from various computers on my home network still works just fine). Whenever I try to scan (to either a computer on the network or to a memory stick) or a simple copy, the "magic wheel" just keeps spinning and there is a red x on the lower right of the control panel. Any suggestions? Calling the HP support desk has been absolutely worthless. I get put on hold, get transferred 3-5 times, and I literally cannot understand the people I am talking to.

Hi,
I suggest reading this post and following the same instructions provided orginally, as this is the Consumer Forums!
http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Printhead-issues-with-HP-Officejet-Pro-...
Thanks.
I worked on behalf of HP.

Printhead issues with HP Officejet Pro X476dw MFP

I have a HP Officejet Pro X476dw MFP at my home office that I use for when I work from home. The printer was purchased about 8 months ago but get very little usage as its just used by me a couple of days a week at most when I stay home and work. I freezes once in a while like I seen other people complain about but today a whole section of the printheads stopped working completely, there are no streak just a white stripe going down all my documents. I tried cleaning the print heads and then it gave me an error telling me to restart the printer. I did and re ran the printhead cleaning utility. It finished the second time but when the report page printed out it was still the same. I think that the print head on that part of the paper migh have just died. This is really annoying since my last HP Printer was still going strong about 10 years after I purchased it and this one that I paid top dollar in comparison to my other options is pretty much useless after exactly only 2016 printed pages, I just replaced the first black cartridge last week. Has this happened to any body else, is there a way to fix it? The image below is the printout i got after the printhead cleaning showing the write stripe I get on every document I print or copy.

Printhead bar faulty.,Remove back cover, refix print head bar flex cables & try for luck...submit in HP authorised service center for print head bar replacement..

HP Officejet Pro X476dw MFP Wireless Connection Lost

Setup
HP Officejet Pro X476dw MFP (hereafter MFP) connected wirelessly to Apple Airport Extreme Base Station (AEBS). Two MacBook Pros (MBP) also connected wirelessly to AEBS. MFP has been assigned a fixed IP address which has been removed from the AEBS's DHCP range.
Problem
Sometimes (but not always) when attempting to print while the MFP is sleeping (but blue wireless light is still on) MFP is not visible to the Macs and therefore they cannot print to it. The HP Utility also fails to find the printer, displaying only the information that seems to be stored in Bonjour. Once, after an attempt to print resulted in the printer not being found, I tried to turn the MFP off. Until I canceled the print operation it wouldn't turn off.
I used to have an HP Officejet 6500 with wireless and can recall neither having to assign it a fixed IP address nor experiencing these problems.
Any thoughts? Do I have a problem that Bonjour and IP are both on? Is the MFP failing to respond to a wakeup signal from the AEBS?

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

OS 10.10 Yosemite and Officejet Pro X476dw MFP

After upgrading to OS 10.10 yosemite my scan to network folder no longer works but instead returns error message:
Incorrect credentials. Check your username/password and try again.
Username and password are correct. IP address and folder path are correct. Have re-started, re-entered username and password, etc. to no avail.
HP Driver Support website has no printer driver available for 10.10. (only a firmware update of some sort for 'fleet management')
Is there a driver available for 10.10 somewhere else?
Is there a work-around meanwhile if not?
If not does anyone know when an updated driver is expected to be available?
Thanks

I am having the same problem. I did the download of HP-Officejet-Pro-X476_X576-MFP_v12.34.0.dmg and ran the installer, but I still am getting the Incorrect credentials. message.
Your help is greatly apprciated.
Thanks
Gary

Hp Officejet Pro X476dw MFP document feeder says there is a jam and there is no paper

the document feeder is clear but screen says there is a jam. cannot clear it out.

@weirdharrell
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Install OfficeJet Pro X476dw driver on Win 7 Enterprise 64 bit w/o admin rights

Dear all,
I have an OfficeJet Pro X476dw for my home office and I would like to use this printer on my company PC. Unfortunately the standard Win7 Enterprise 64 bit installation does not come with a set of drivers for the OfficeJet Pro X476dw. Unfortunately my company does not allow the installation of not company certified drivers and they did turn down my request to certify the official HP drivers. Thus my question:
is there any readily built-in driver in Win 7 that could be used to run the OfficeJet Pro X476dw
Any advice is highly welcome!
Best Regards,
Vome
This question was solved.
View Solution.

Thanks Futoji,
Meanwhile I figured out how to solve it for my Win 7 Enterprise 64bit:
1) download PCL 6 Driver with Installer
2) Run the installer (which will fail)
3) get the extracted files (should be in c:\users\<profile name\App Data\Local\temp\<number> (you'll identify it via the most recent date, copy path)
4) kick-off the printer detection routine using "Add printer" > "Add a network, wireless or Bluetooth printer"
5) take the printer without port 3911 specification
6) Select "Have Disk ..." and provide the driver (paste path)
7) select HP OfficeJet Pro X476dw MFP PCL 6 driver
8) test
It did work out for me.
Best Regards,
Vome

HP Officejet Pro X576dw MFP scan to network folder

HP Officejet Pro X576dw MFP Scan to Network Folder function is producing error messages in the Network Folder Setup. The error message reads: """A problem occurred during the test. Click "Edit" to check your settings, and then try again. For more information, visit hp.com-support Ideally, I'd like scans to plop right on my Desktop. I'd settle for any folder, however.
Here's my current pathway, which seems to be unacceptable: \\MYMAC\Public\Scans.
I've also tried: \\MYMAC\MYNAME\Public\Scans
I've also tried: \\MYMAC\MYNAME\Public
I've also tried: \\MYMAC\MYNAME\Scans
I've also tried: \\MYMAC\DESKTOP\Scans
I've also tried: \\MYMAC\MYNAME\DESKTOP
I've also tried prayer, beer, and breaking things. Now I thought I'd try this forum.

If this is a windows computer, save the folder on the C: drive and use the CMD prompt and type ipconfig then take note of the IP address of the PC and make the scanner path very simple. For example, if my computer's IP address was 192.168.0.13 and I saved my folder to the C drive titled Scans, the file path would look like this:
\\192.168.0.13\Scans or even just 192.168.0.13\Scans
Then update the scanner defaults to go to that folder and do a test scan, making note of the exact error message if one appears.
It sounds like you could be having an authentication error. Let me know if you would like assistance as the date on this is kinda far back.
Always happy to help.
Officejet Pro Series Information - maybe you'll find some links in here more helpful than your manual.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Paper handling HP Officejet Pro X576dw MFP

My HP Officejet Pro X576dw MFP printer started making a very loud (annoying) banking sound everytime the paper guage moved. Additionally, it won't pick up paper from Tray 2 (main tray). This happened all of a sudden when I was printing and I have no idea what triggered it. I appreciate any information and advice to solve this problem without having to have my printer out of commission for a long period of time. Thank you.

We are having the exact same issues.

Officejet pro x476dw legal sized paper adf scan

Hi,
I have been using officejet pro x476dw for 6months, and I figured out that I can't scan 2-sided legal sized document.
Is it impossible to scan 2-sided legal size documents on ADF?
Do I have to scan them MANUALLY?
If this machine doesn't support 2-sided legal paper scanning, is there any other ways to make this work easy?
I often have to scan over 40 pages with 2-sided legal sized paper..
Please help me out experts....TT
I heard, Ricoh and Canon offer some drive to make it possible using software..
Does HP offer this kind of software too?...TT

The tray can be extended for legal size paper. Remove the tray and note the blue release lever on the left side. Releasing this lever will allow expanding the tray to legal size. After expanding the tray move the center slider to provide appropriate alignment of the loaded paper.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Sleep Mode on HP Officejet Pro X476dw Multifunction Printer

My printer use to go to sleep and in standby but for some reason it will not do that any longer. The screen stay lit all the time. I have chected all the settings and tried shutting down the printer and starting it up again. Also the latest firmware is installed.
Any solutions???

Hello @MRMALLON,
Welcome to the HP Support Forums!
To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Multifunction and All-in-One.
The support page for your product may be helpful in the meantime: HP Officejet Pro X476dw Multifunction Printer
I hope this helps!
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

HP Officejet Pro X576dw MFP (CN598A) Total memory question

Hello,
We bought a HP Officejet Pro X576dw MFP (CN598A), and we noticed something weird on the printer's web settings page.
The specification on the hp website states that this printer comes with:
- Memory, standard 768 MB (Not expandable)
- Memory, maximum 768 MB
But on the printer's web settings page, it shows the following:
- Total Memory (KB) 415685
- Available Memory (KB) 415199
That's only like 405 MB of the memory installed.
Does it mean that the OS of printer is taking about 363MB of memory or did we get a printer with a wrong memoery card installed?
Can anyone with the same printer check the total memory information?
Thanks.

Good day,
To get your issue more exposure, I would suggest posting it in the commercial forums since your product is a commercial product. You can do this at Commercial Forums.
Enjoy your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp officejet pro x476dw MFP - making awful noises

Similar Messages

Maybe you are looking for